Today is June, 12th
Order placed MAY 12TH!
ORDER RECEIVED NEVER!
BEEN CONTACTING CUSTOMER SERVICE SINCE MAY 27TH!
Spoke to: Takashi, Ruby, Rex, Karen, Adnan N., Aadam M., Luke.
Whatsapped, emailed.
Situation resolved: NEVER
Contacting customer service made it worse and they are loosing a customer: YES!

As of now NastyGal is complete scam to me! Every time I contacted customer service I was told to wait for the item linger and longer, because of the system, because of the investigation or some other BS. On the website they promise shipping to US under 8 days, guess what? It's been a month and they are copy/pasting 'oh, sorry, it's not ideal, wait longer'. I paid the money, they have failed to deliver it. I told them about it, suggested other solutions, those were declined and the situation wasn't handled properly. Now they are not on a rush to give my money back.
No direct phone number, they don't give contacts of managers or whoever can handle this properly.

Placed an order with mast gal in mid July and I have yet to receive over half if the order. I bought these clothes for my child for school and now school is starting and she has yet to receive the clothes or a refund. My family was hit hard Financially by this Covid pandemic.We do not have the money to buy other clothes for her, this has been very upsetting to my middle school daughter. I have searched for a customer service phone number and there does not seem to be one. I tried to chat with the company and I was asked to pay for the Correspondence. I have emailed them and the only response I received was that I must have given the wrong address, the other half of the same order was delivered to my front door. This is just unbelievable that companies that are as well know as this are able to get away with stealing from their customers. Half of the order we received was so see through she isn't able to wear it ‍ So now my daughter as one pair of shorts, one shirt, and one dress for the school year that are wearable. Please save yourself the trouble and DO NOT ORDER ANYTHING FROM NASTY GAL!

Have waited 5 weeks for a pair of glasses I. Could have bought in top shop for half the price - when they finally arrive I am asked to pay a further €22! Why I ask, because of extra shipping fees - I refused to accept the package and contacted them immediately to be told - it's nothing to do with us, your government are charging that on import duties! Really, but the parcel arrived from Düsseldorf in Germany I said, and last time I checked that was part of the EU so no duties apply! Lying bunch of scammers - I contacted UPL who confirmed that the extra money was requested by 'Nasty gal' ( should of taken heed of the name) and had nothing to do with govt duties since they did not apply from goods shipped from Germany!
This website is targeted at young teenage girls, who probably don't have a great deal of disposable income, I think it is disgusting that web sites that make a habit of this kind of behaviour go unchallenged by any governing bodies - if I had read some of the previous comments on this site I wouldn't have touched them with a barge pole - I will make it my mission to let as many people as possible know how rubbish this company are to deal with and hope fully stop others from being defrauded by their antics.

Customer service is terrible at helping and would not help me with my problems. They were uncommunicative and unhelpful.

MY BIGGEST TIP: DO NOT BUY NASTYGAL/SHOECULT BRANDS.

Coming from a US resident and a frequent nastygal shopper:
Pros:
-Cute styles
-Generally fast shipping (to the US).
-Awesome sales 1-2 times a year.

Cons:
-NastyGal/Shoe Cult brands are very cheaply made. (Wouldn't recommend buying anything they made themselves.)
-Expensive
-Customer service is questionable.

So here are a couple things that have annoyed me from previous purchases:

1) I bought a dress made by NastyGal and the strap was sewn on backwards. I got the dress on super sale for like 12 bucks (from $50~). I still returned it because I didn't want to fix it myself and the quality was so incredibly cheap. I want to include this policy:
"Returns for store credit will be processed free of charge, while returns for a refund to your original payment method (i. E. credit card, Paypal) will require a handling & processing fee of $5.99, which will be deducted from the amount to be refunded to you."
I wanted my money back in full because it is not my fault that sent me a bad item. Right? But they refused to give me all my money back. I find that so very irresponsible.

2) Almost every single item I bought from them that is made from them is unwearable. They either fit really awkwardly or are so cheaply made that I wouldn't be caught dead wearing them.

**I almost always shop in the sale section. Everything else not made by NastyGal usually comes in looking great.**

1 of my 3 items ordered shipped. I paid $11.99 for shipping for 1 $18 item. Trash service and there is no ability to email them.