DO NOT BUY! RIP OFF DELIVERY CHARGES! WEBSITE MISLEADING!
I will not be buying from thiswebsite again and will endevour to make sure that other people from the UK are aware of business pitfalls!
My experienec: I was surprised to have to pay £50 to receive my order given that their website states that orders over $150 have free shipping. This offer of free shipping encourages the customer to buy more products than they otherwise might in order to take advantage of this offer. Their website states - charges MAY (yes that is a mght) be incurred by over seas customers. I felt that the way that their website displays this offer is misleading. I suspect that they have many customers from the UK who have fallen foul of these charges. I suggest they make this clearer in future.

I had no idea the reviews for Nasty Gal had gotten so bad this year, so I blindly went ahead and ordered $150 worth of items. Luckily they arrived within the expected time frame (6-7 business days to Australia) however I was disappointed with the quality of the items. The shirts were transparent when they weren't supposed to be, and the dresses were all far too large to be a size 8 (and YES I checked the size guide!)

The problem is now I want to return some of the items but after reading these reviews I am worried I won't ever be refunded. Refunds are ENTITLED under Australian Consumer Law and I am appalled that so many people on here have had to fight for this right and jump through hoops to prove themselves! If you are selling to Australians then you NEED to abide by this! Can anyone please tell me how to successfully achieve a refund? I am very worried I will be scammed.

No customer should feel this way and I am taken aback that upper management has not addressed this issue and continue to be fine with upsetting and scamming their customers!

My order of a faux fur scarf came 32 days after my order was placed even though it states that standard delivery to ireland takes 1-2 weeks. I payed 14 euros for the shipping on the website, then the delivery man said im supposed to pay 23 euros for customs and vat right then and there before i receive my package... this is outrageous i was never told about this and i never had to do this for previous orders... when i asked the nasty gal representative on the live chat on their website i constantly received generic answers right out of a book... so in total including the shipping i had already paid for i was expected by them to pay 76 euros to receive the faux fur scarf... i was outraged and after over an hour of trying to sort this out all i was told to do was refuse the item and i would get my money back... the item cost 40 euros and yet they wanted me to pay 35 euros to receive it without making me aware of this at the checkout. There were no apologies and i was just continuously told i was in the wrong because it was at the bottom of some random page on the website even though their company did not inform me of these charges at the checkout. And the rep told me that this problem had been happening to other customers also since they changed delivery companies ( the reason for these new charges) i will never buy from this misleading and untrustworthy brand again. They clearly do not value customer satisfaction or customer convenience, now after over a month of waiting and looking forward to receiving my item i will not receive it and they also refused to give me any voucher or future discount for the inconvenience. Dont buy from Nasty Gal its clearly unsafe and they don't know how to manage their website to make it even remotely clear and safe for customers. Make sure to warn your friends!

Being completely oblivious to the fact that Sofia had went bankrupt and sold NastyGal, i was extremely excited when i saw that they had a 40% off sale as their stuff is normally on the pricey side. I bought a pair of shoes, thrilled that i got them for a steal. Shipping said it'd get to me within 8 business days. They had zero warnings about customs, and the possible delays. After i ordered i got an email saying i should expect my order LATEST 5/11/17. I got an email from them on the 7th saying that my order had been shipped. This is the annoying part. I got an email from Deutsche post UK on the 10th saying my package had been shipped. Very confusing. First the est delivery time was the 11th & the package had been shipped on the 7th. Then i get an email on the 10th saying it's been shipped from the UK. I honestly never have high expectations when ordering online, and don't even care when shipment is late. But giving the customer misinformation is NOT okay. So i got my package on the 17th and not only was it late but the package was SO beat up and dirty. I should've taken a picture. The shoes came in a box that was completely smashed to the point where the shoes weren't in it. I have to say the shoes were exactly as described/pictured on the website, and i am so in love. The quality in the product is still there. I might even buy from them again, but with extreme caution and low expectations.

Definitely wasn't expecting this! I recently ordered 2 clothing items, some tights and a formal shirt. I ordered BOTH of these items in a size 2! THEY INSISTED ON SENDING ME A SIZE 6! Why? At first i thought it was a computer glitch so i went to my email and viewed my order from there and on there it said that i had ordered a SIZE 2 in both. I'm like "okay, their website must be trippin" so I proceeded to wait on my package without any complaints... THEN i went back to NastyGal and orderd a dress, I ordered a size 2 in the dress... AGAIN on their website it said i had ordered a size 6 but on my email it said that i had ordered a size 2... WHY WHEN MY VERY FIRST ORDER 'FINALLY' ARRIVED BOTH OF MY ITEMS WERE A SIZE 6!? I CANT EVEN FIT A SIZE SIX. I FEEL SO BETRAYED AND NEVER ORDERING FROM THEM AGAIN. I mean you just don't play wit peoples money like that!

Same here! Placed an order with them, received only one of my items and have to ask for a chargeback from my bank.

I was a first time buyer from NastyGal. I saw they were having a 70% sale with an extra 30% off code so I decided to place an order on 12/30/17. I ordered a total of five items: 3 dresses, a backpack, and a lipstick. As soon as I placed my order I went online to check their reviews and to my panic, majority were negaive. I thought the same thing would happen to me (like getting wrong items, items missing, poor quality, unable to track my package, ect.) and I was about to cancel but I decided to take a chance because I really wanted my cute items. I was able to track my order with the tracking number they gave me. My order came on 01/08/18 and I recieved all my items. One of the dresses was thin material but I didnt really mind. Other than that, my other items were great quailty and all the items looked exactly liked the their pictures online. I was satisfied. If you're a first time buyer for NastyGal, I say take a chance! They have really cute items and are always having sales. I would definitely order again! I mostly just wrote this review to give a peace of mind to those wanting to buy from NastyGal, as most are negative. I really like NastyGal :)