Nationwide Home Innovations Ltd

Very happy with Nationwide. They provided the most detailed of the three quotes we requested (the other two gave insufficient information to make a decision).We had to wait a few weeks for the surveyor to come and carry out the formal survey, but when he did, he worked quickly, answered all our questions and explained all the options to us, so we happily signed on the dotted line. There is a huge range of colour options to select from, and we went for a jolly yellow and white striped awning. It has made so much more of our garden, and gives us great pleasure. We now have some friends and neighbours who are considering such an addition to their outside space. We only had it installed in early August, so can't comment on how it will be over the long term.

Deckroof started to install on 22 August and on 23 August without any prior notice professionals left the site and didn't finish the job. I had to contact the work manager then and had to cancel my pre booked bank holiday trip with family on 26 August Monday, so they can revisit and complete the installation work on that day (I had no other choice except to cancel my well advanced and pre booked holiday trip plan because work manager wasn't able to provide me any other completion dates before the mid September!). It didn't stop there, on 23 August there was raining and we noticed there were multiple water leaking sites through the partly-installed roof as well as through the deckroof and building wall attachment side. Photos and videos of it was sent to customer service on 24 August and while they came back to site on 26 August, I was explained & reassured by the professionals that leaking happened due to incomplete joint sealings and after completion of installation today, there would be no more leakages. However, there was further raining on 7 September and we discovered that there are again multiple areas of water leaking sites from the deck roof as well as roof-building wall junction - though sealant were applied everywhere while installation completed on 26 August. I resent photos and videos to company regarding this issue and now I am waiting for them coming back to reassess the status of leaking on 1 October! More than three weeks later from reporting date. I am very dissatisfied with the disruptive work pattern and poor installation workmanship; I had to cancel my pre booked bank holiday trip because of company's non-professional behaviour and now I have to wait for more than three weeks before they can come and reassess the status of workmanship. I was told by company that if there is any cancellation happens with other appointments, they may visit my property before 1 October. I won't recommend this company to any of my relatives, friends and colleagues.