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Nationwide Home Innovations Ltd has a rating of 4.9 stars from 490 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Nationwide Home Innovations Ltd most frequently mention home innovations, excellent service, and installation team. Nationwide Home Innovations Ltd ranks 22nd among Home Improvement sites.
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Very happy with Nationwide. They provided the most detailed of the three quotes we requested (the other two gave insufficient information to make a decision).We had to wait a few weeks for the surveyor to come and carry out the formal survey, but when he did, he worked quickly, answered all our questions and explained all the options to us, so we happily signed on the dotted line. There is a huge range of colour options to select from, and we went for a jolly yellow and white striped awning. It has made so much more of our garden, and gives us great pleasure. We now have some friends and neighbours who are considering such an addition to their outside space. We only had it installed in early August, so can't comment on how it will be over the long term.
Deckroof started to install on 22 August and on 23 August without any prior notice professionals left the site and didn't finish the job. I had to contact the work manager then and had to cancel my pre booked bank holiday trip with family on 26 August Monday, so they can revisit and complete the installation work on that day (I had no other choice except to cancel my well advanced and pre booked holiday trip plan because work manager wasn't able to provide me any other completion dates before the mid September!). It didn't stop there, on 23 August there was raining and we noticed there were multiple water leaking sites through the partly-installed roof as well as through the deckroof and building wall attachment side. Photos and videos of it was sent to customer service on 24 August and while they came back to site on 26 August, I was explained & reassured by the professionals that leaking happened due to incomplete joint sealings and after completion of installation today, there would be no more leakages. However, there was further raining on 7 September and we discovered that there are again multiple areas of water leaking sites from the deck roof as well as roof-building wall junction - though sealant were applied everywhere while installation completed on 26 August. I resent photos and videos to company regarding this issue and now I am waiting for them coming back to reassess the status of leaking on 1 October! More than three weeks later from reporting date. I am very dissatisfied with the disruptive work pattern and poor installation workmanship; I had to cancel my pre booked bank holiday trip because of company's non-professional behaviour and now I have to wait for more than three weeks before they can come and reassess the status of workmanship. I was told by company that if there is any cancellation happens with other appointments, they may visit my property before 1 October. I won't recommend this company to any of my relatives, friends and colleagues.
We had this blind fitted 6 days ago and have had cause to use it on 2 occasions since. The temperature was kept much lower than the old inside blinds achieved.The fitters were very good and left nothing to clear up. They explained how it worked and demonstrated each function. The surveyor came yesterday and agreed it was properly done. I wish we had fitted one 12 years ago when the conservatory was erected. I have now removed the inside blinds and this has improved the appearance a lot and got rid of all those dead insects on top of them. We are very pleased with the result
I first used Nationwide about twenty years ago. I recently decided that it was time to replace my awning and sun screens so I decided to use Nationwide again. I was delighted to find that the quality of their service has not deteriorated since I last used them. The whole process from ordering to fitting was handled professionally and efficiently. The fitters were particularly good. They were thorough and friendly and tidied up after themselves before they left. They also ensured I understood how to use everything before they finished. Thank you to everyone concerned. I would have no hesitation in recommending this company.
At each stage turned up as planned, explained everything clearly. Followed up with engineer visit to check how installation would go and gave me the few things I needed to clear beforehand. Gave me a rough indication of installation date which was accurate. Arrived on time to install despite fog and long journey to me. Everyone involved was a pleasure to deal with, including people on phone, and did exactly as promised. I love my blinds and they are even better than I anticipated. I would use them again in a heartbeat. Thanks to everyone.
The men who fitted my awning were really pleasant and even moved my wall butterfly and thermometer to a different location so I didn't have top without me even asking. My telephone conversations with the ladies were always lovely. The product looks amazing although until the warm weather comes round I shall not be able to fully enjoy it. So far I am very pleased with the service from Nationwide. Thank you.
We've had the veranda installed early December and we are so pleased! It looks better than imagined!
Everything went smoothly from selling to completion. Communication was very good and when questions asked, the response was very prompt; timings of delivery as communicated and when a slight problem occurred, customer service was very good and we even got an upgrade :).
The team on site that installed the veranda were very professional and efficient with minimal disturbance.
Overall a very good experience and we would recommend the company and use their products again.
Thank you Nationwide!
From 1st visit where we placed our order through to installation it's all been seamless. Lots of communication to let us know how our order was proceeding, then when we got our installation date we were very pleased as it much sooner than we expected. The 2 fitters were very efficient, our garden was left neat & tidy afterwards. They were very polite & helpful, nothing was too much trouble. This is our 2nd veranda installed by this company, when we moved house we really missed our veranda so we had this installed. I would definitely recommend this company to anyone who asks
It is really important to us to keep all our customers informed throughout with how their order is progressing so its really lovely to read these comments! We are glad we met your expectations and want to thank you for working with us again. We will be sure to pass on your words. The Nationwide Team.
It was excellent from the initial stages of planning to the final day of completion. The two gentlemen, father and son who built the veranda were punctual, professional and highly skilled.
We are now wanting a quote please for 3 more panels.
Thank you for the positive comments, we are delighted to read how pleased you have been with the overall service from start to finish. We will certainly pass on your comments to the team who installed your veranda. We hope to be able to work with you again. The Nationwide Team.
My husband and I recently had an awning fitted to the back of our house as we get the sun outside all day and it gets extremely hot.
We had a lovely gentleman round to give us a quote and go through different options and we decided to place an order. 7 weeks later our bespoke awning was ready to be fitted.
On the day of fitting the guys turned up earlier than expected and worked really quickly. They tided up well and gave me a good demonstration on how to work the awning.
We are both so pleased and have already had so many positive comments about how it looks. We just now need some more sunshine so we can enjoy it more!
Staff friendly and polite, we were kept informed of every step of our order, the awning we had fitted is lovely, haven't had chance to use it much yet but hopefully next year it should benefit us and we can spend more time outside without our friends and family getting burnt. Excellent company.
Thank you! We are really pleased you were kept well informed through each stage of your order and hope you enjoy the benefits of the awning with friends and family soon. We appreciate you taking the time to leave a positive review. The Nationwide Team.
The fitters were very punctual and professional in their whole approach fitting our canopy, there was no rubbish or odd bits left behind and we have enjoyed several evenings sat out under the protection of our canopy. Was it worth the cost? YES.
Thank you for taking the time to leave this lovely review, we are delighted to hear how pleased you have been with your veranda installation and to know you have been able to enjoy the shelter it provides already. We appreciate the positive comments, thank you. The Nationwide Team.
After waiting for months for the awning you made a date for it to be fitted on my balcony.
After waiting till early afternoon I telephoned your office to say nobody turned up or had the decency to contact me to say they were not
Going to arrive. No apology just that they would phone me to make another appointment.
When they did phone me I was given a different story as to why they didn't turn up the
First time.
At least they could get their stories straight.
I am sorry to hear you feel this way. We have investigated your comments and understand your awning was fitted within the lead time specified, however, on our return visit to fit your additional item our engineers were held up by the protesters on the motorway. We have tried to contact you to discuss this but have been unable to reach you. We would be very grateful if you could return our call to discuss further. Kind Regards The Nationwide Team
The fitters arrived much later than expected and as it was winter it was dark early. They finished the job in the dark. No fault of theirs, whoever planned the job should realise it gets dark about 4.30 and therefore schedule jobs accordingly. We had a visit from the head surveyor who spent an hour and a half putting things right. So not pleased with our experience. We hope it will be ok in the summer.
We must thank you for sharing your comments and providing valuable feedback. We appreciate you taking the time to speak on the phone this morning, we always strive to deliver a great service so your feedback is important to us. The Nationwide Team.
Very professional, helpful and knowledgeable from initial sales visit through to site engineers assessment of our needs and establishing the best way to achieve them.
Office staff were friendly and kept us well informed on the progress of our order.
Finished off by a very efficient and tidy installation team who carried out the work extremely well.
Roll on Summer 2019!
We have had two very good experiences with the service provided by Nationwide. First we had two beautiful awnings installed. Their team is very efficient, friendly, reliable and fast working. The same applies to our second order of a perfect pergola.
Brigitte, Thank you for choosing us again for your second home improvement. It’s really great to hear how pleased you are with the two installations, we will make sure the teams who worked on your project receive the credit they deserve. Thank you for taking the time to leave a 5-Star review. The Nationwide Team.
Good product and service making purchasing product easy. Excellent fitters arrived on time and were very efficient with good attention to detail giving a lovely finished veranda.
Options for payment add good service to suit all customer needs.
Good liaison from office at all stages of the job to make sure everything was going smoothly
Our experience of purchasing an awning from Nationwide Home Innovations was a very pleasant one. All of the people involved in the choice of awning through the site assessment, feedback on progress and final installation were professional, courteous and competent, even offering an alternative to ensure our tight deadline was met. The product itself is really well made and a joy to use.
It is always a delight to receive reviews such as this one! Thank you so much for taking the time to leave your feedback, and especially for giving your feedback on our multiple review platforms! We hope you are enjoying your awning! The Nationwide Team.
Our Nationwide garage roller door, which has worked perfectly for many years, jammed in a partially open position. Following a call to Nationwide the problem was resolved on the call-out visit which occurred the next working day. I can unreservedly recommend Nationwide for first class products and service.
We used Nationwide to install a Veranda, the end result is fantastic, although i would like to say that the salesman was a bit old school and just wanted to get the sale done and told us some things that later turned out to be untrue, the surveyor was a lot better, honest and straight forward and helped clear things up although it cost us. Overall please with the result but sales need to stop the, "this is the best deal to sign up no" routine as it so old hat
Nationwide was recommended by a friend and I am delighted with the finished product. Throughout the process of buying and installation the service was excellent with good communication at all stages. The installation was carried out professionally and exactly on time. The fitters cleared up well and ensured that I was au fait with operating the awning and the heater. A great asset to me home which we have already made full use of, eating al fresco at every opportunity. Thank you. I love it!
The 4 fitters were professional and friendly. And explained what to do for aftercare
Thank you so much for taking the time to share your experience! We're thrilled to hear that our team of fitters provided you with professional and friendly service, as well as thorough guidance on aftercare. Your satisfaction is our top priority, and we're grateful for your feedback! The Nationwide Team
I am absolutely delighted with the Nationwide awning. It is top quality in all respects and a feat of engineering yet simple to use. It definitely enhancing our house and the choice of colours and patterns is amazing.
The service was brilliant from beginning to end. A surveyor was sent along to measure up and check everything would be straight forward for the fitting. The fitters were quick and efficient and the job was complete in a few hours. Many thanks Nationwide.
A good experience from start to finish. Arranged a visit to the showroom where a member of staff explained the different options available to us in detail. Having made a decision their surveyor visited us at home and again explained how the awning would be fitted to our bungalow. At this stage we changed the fabric design that we had originally chosen. This was not a problem.
Following the surveyors visit we were kept informed by email of our orders progress on a regular basis.
When the fitting day arrived the fitters arrived on time, worked quickly and tidied up the area where they were working. They then explained the operation of the equipment in detail. A very satisfying experience all round.
We take pride in our customer satisfaction and so we are delighted to read your encouraging review. Thank you so much for taking the time to leave such a comprehensive review from visiting our showroom through to installation, we will certainly share your comments with the team. The Nationwide Team.
Wonderful quality veranda that looks terrific. The two fitters were brilliant as its not a small veranda to say the least but they completed it in one day to a very high standard, they also cleared up after themselves to the point that you would not know that any work had been done.
Would have no hesitation in recommending Nationwide to everyone
Thank you for a super product and a job well done
Thank you so much for your recommendation! We are so glad that you are happy with your veranda and that you found our service to be helpful and of a high quality. Feedback is so important and to read a glowing review like this is amazing, we greatly appreciate it! The Nationwide Team.
Sales lady was very informative and suggested some good ideas/features we had not thought about beforehand. Very pleased with product. Good quality. Fitters - Wayne and Steve were very professional, neat and tidy. Would recommend.
Thank you for taking the time to leave a 5 star review! We are pleased to hear how impressed you have been with our performance in delivering your new home improvement. We will be sure to pass on the comments. The Nationwide Team
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Nationwide Home Innovations headquarters is based on the Dorset Jurassic Coast, we’ve been installing high quality home improvement products across the country for over 35 years.
We believe in providing first-class bespoke pergolas, verandas and awnings using the highest quality materials. All our products come with a 5 year guarantee.
Our process is simple, firstly a countrywide sales representative will visit for a free, no obligation design consultation where samples are presented and all requirements are discussed. Upon placing an order, our surveyor will visit to ensure the product will fit flawlessly. Our own skilled installers will complete the installation to the high standards we expect.
We would love to work with you on your next project however big or small.
We welcome you to visit our showroom in Wareham, Dorset alternatively do get in touch with our team on 01929 554901 who can arrange a visit or send a brochure.
As a small company comments like yours are really great to receive, we are elated we have exceeded your high expectations and we delivered as promised. Thank you so much for taking the time to leave valuable feedback. The Nationwide Team.