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Nationwide Home Innovations Ltd has a rating of 4.9 stars from 490 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Nationwide Home Innovations Ltd most frequently mention home innovations, excellent service, and installation team. Nationwide Home Innovations Ltd ranks 22nd among Home Improvement sites.
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Very happy with Nationwide. They provided the most detailed of the three quotes we requested (the other two gave insufficient information to make a decision).We had to wait a few weeks for the surveyor to come and carry out the formal survey, but when he did, he worked quickly, answered all our questions and explained all the options to us, so we happily signed on the dotted line. There is a huge range of colour options to select from, and we went for a jolly yellow and white striped awning. It has made so much more of our garden, and gives us great pleasure. We now have some friends and neighbours who are considering such an addition to their outside space. We only had it installed in early August, so can't comment on how it will be over the long term.
Deckroof started to install on 22 August and on 23 August without any prior notice professionals left the site and didn't finish the job. I had to contact the work manager then and had to cancel my pre booked bank holiday trip with family on 26 August Monday, so they can revisit and complete the installation work on that day (I had no other choice except to cancel my well advanced and pre booked holiday trip plan because work manager wasn't able to provide me any other completion dates before the mid September!). It didn't stop there, on 23 August there was raining and we noticed there were multiple water leaking sites through the partly-installed roof as well as through the deckroof and building wall attachment side. Photos and videos of it was sent to customer service on 24 August and while they came back to site on 26 August, I was explained & reassured by the professionals that leaking happened due to incomplete joint sealings and after completion of installation today, there would be no more leakages. However, there was further raining on 7 September and we discovered that there are again multiple areas of water leaking sites from the deck roof as well as roof-building wall junction - though sealant were applied everywhere while installation completed on 26 August. I resent photos and videos to company regarding this issue and now I am waiting for them coming back to reassess the status of leaking on 1 October! More than three weeks later from reporting date. I am very dissatisfied with the disruptive work pattern and poor installation workmanship; I had to cancel my pre booked bank holiday trip because of company's non-professional behaviour and now I have to wait for more than three weeks before they can come and reassess the status of workmanship. I was told by company that if there is any cancellation happens with other appointments, they may visit my property before 1 October. I won't recommend this company to any of my relatives, friends and colleagues.
Really good service from start to completion. The initial visit to survey was done in a very professional and courteous way. Very informative quote and a competitive price. Installation was quick and hassle free.
The Surveying and Office communications were fine. The Fitting by a team of two obviously worked as a
Well coordinated unit,I was not watching All the time. When I was, they both were working fast and smoothly,no problems.
They were friendly and polite and cleared up properly afterwards. First Class
All through the enquiry, selection, survey and all other contact communication has been excellent. The time between order and fitment could have been shorter, but recognise long timescales are unavoidable in the current business climate. The fiting team were polite, working efficiently to produce an excellent end product.
We appreciate you taking the time to share your positive feedback. We are pleased to hear you found all our teams professional, providing you with an excellent service and product to match. Our order management team work hard to reduce lead times when possible. We value your feedback. The Nationwide Team.
A very smooth process from initial discussions with the salesman, a visit from the surveyor to follow and then the wait for fitting - slightly longer than we hoped as Christmas and New Year intervened! The fitters were very professional speedy and tidy and we are delighted with the result. We are looking forward to warmer weather so we can sit outside under our lovely new veranda.
Excellent service from showroom to install. Very professional, polite, friendly. Installed by three very excellent, professional and polite workers, who explained the process, advised and listened to us. They were very clean and thorough giving us an absolutely great product that was exactly what we wanted. Many thanks.
Thank you for the lovely feedback, we are pleased to hear how impressed you have been with the initial showroom visit through to the installation. We will certainly pass on your praises to everyone who worked on your project. Thank you for the encouraging review, we are delighted the overall product has met your high expectations. The Nationwide Team.
We are very happy with the installation of our veranda. The 3 men were very quiet, hard-working and knowledgeable. They advised us on the addition of the water butt and completed all the work and cleaned up afterwards. We are pleased we chose the professionals rather than our handyman.
The new and very large awning we have just had installed works well and looks good. Time will tell how it ages hence the 4 stars...
All the people we dealt with have been pleasant and helpful. Thank you.
There cannot be any easier way to purchase an awning.The whole experience was a delight.The whole process was quick and simple a the installation took little over an hour from start to finish.
We would reccommend this company every time
Our experience of Nationwide Home innovations has been excellent from out first enquiry through to installation of our veranda. The sales team were informative and responsive but never overtly pushy. Notification and updates on progress of our order was very good. But most importantly the installation team were probably the most excellent group of professionals we have ever had on our property. The work was of superb quality, there were no issues requiring subsequent correction and apart from our excellent new veranda no evidence that installers had ever been at our premises. Great product, great team and great value.
The whole team were helpful throughout. They took notice of our requests and gave good advice when needed. We were especially pleased with the installation team who were pleasant, gave us helpful suggestions and left it all neat and tidy. Altogether an excellent experience.
Had our veranda fitted, the two fitters worked through some strong winds on the first day and on the second day they had to work through some pretty heavy rain, well done to these to fitters. The veranda itself looks great myself and my wife are very happy with the finished product, it is well worth the money, we look forward to many years of enjoyment and making memories that the veranda will enable us to have outdoors
I've always wanted an awning and a new raised terrace gave me the opportunity. We chose Nationwide and we're delighted. Sensible price, good customer contact, excellent survey and installation and a great product. Would recomm
We had high expectations which were surpassed. From initial sales contact through survey and installation were all spot on. Installe on time and really slick and professional team.
The end product is an absolute delight.
Thank you for the great review! We are thrilled with your feedback, your comments are very much appreciated and will be shared with the rest of the team. The Nationwide Team.
First class communicators.
I appreciate dealing with companies that do what they say they will.
The salesman was knowledgeable and happy to share technical details going to great lengths to ensure that I understand what all ramifications of owning and using the awning. As a consequence I realised a competitor was proposing a solution that conflicted with the manufacturers recommendation. They didn't get a call back.
All phone calls with customer services were courteous and appointments kept.
The installation team were very tidy and solicitous. The installation was done to a very high standard.
Afterwards they explained and demonstrated the proper use of the awning.
All taken together a great experience.
Would I recommend them. You betcha!
Thank you for the comprehensive review, your comments have been greatly received by all. As a small business we really appreciate such an encouraging recommendation! Thank you again for choosing our Company to install your new awning. The Nationwide Team.
The downside of the mixed experience was the news that the final estimate was £500 more than the informal quote,We resolved this before the work was done. But it came as a nasty shock. I also felt that the drainage system, simple though it is, could have been explained better. The upside was that Wayne and Steve, who came to put the structure up, were on time and were both pleasant and professional. I am pleased with the result.
We’re glad you feel satisfied with the professional installation of your veranda by Wayne and Steve but are sorry to hear you felt disappointed the informal quotation increased. We would like to thank you for choosing our company and wish you many years of happiness with your new veranda. The Nationwide Team.
Good visit to us by knowledgeable saleswoman, we then visited the excellent showroom and made a final decision on what we wanted. We then had a very useful home visit by the fitter to assess the job and tell us what would be done. He made suggestions which improved the setup and saved us money too. We were told it would be 4 to 6 weeks before we would get the awning fitted - just 4 weeks later it was fitted by two fitters who clearly knew what they were doing - job done in 90minutes! They left everything clean and tidy and were super, friendly and polite, despite me watching them. (I was fascinated and impressed.) Nationwide stood out from competitors because their works and showroom were only a few miles away and the product was very good. Quite expensive but you get what you pay for in this case. We are delighted customers.
We are thankful for your great feedback on the overall service you received from our teams and are thrilled to know you are delighted customers. It is encouraging to know you experienced an excellent service throughout from the initial consultation, showroom visit, to installation. We appreciate you choosing our company! The Nationwide Team.
We are really pleased with our purchase. We were given good advice from the initial salesman regarding sitting the posts on our small garden wall. The pergola looks lovely and adds another dining option for our garden. The fitters were punctual and professional only needing the morning to complete the installation.
I spent some days researching the market for electric awnings, checked on the companies supplying them and found many differences and questions to be clarified. The only company that satisfied all questions was Nationwide Innovations. As they also included a 5 year free call out guarantee, gave the best price and only wanted the balance of 50% after installation it was a no-brainer. From the initial sales call to the surveyor and to the installation they were professional and courteous. The awning looks and works as I hoped and I thoroughly recommend them.
Great customer service from start to finish.
Everything explained and clear. Delivery was in the timeframe specified. The guys that fitted the awning were professional, clean and tidy.
Really happy with the awning and exceeded my expectations!
We are so pleased to hear you are happy with your awning! Reviews such as this are a joy to read. We will make sure to pass your comments on to our installation team and hope you enjoy your awning for years to come! The Nationwide Team.
A professional company that gives you the reassurance that you will have a quality product. All stages of the process including installation were completed without a problem & the final product looked fantastic.
Products used:
Outside canopy
Thank you so much for the positive comments! Great to hear you received a professional service from start to finish, giving you the confidence in our ability to provide you with a superior product. We are continuously benchmarking our prices and aim to deliver high quality products competitively priced. We appreciate you choosing our company. The Nationwide Team.
The workmanship and actual veranda were very good. The fitters turned up on time and were diligent in their work. The final product looks very good and smart. We were disappointed in the sales and quotation process. The area representative came to site and viewed the location and discussed with us what we required and then gave us a quotation, which we accepted in writing. However when it came to the survey visit we were told that the veranda had to be bigger and so the price increased. Hidden away in all the words was a paragraph that said that the reps quote was only provisional quotation subject to survey. We were told that this rarely happens but it did on this occasions. They did share some of the additional cost with us but we still were left feeling that as it was not our error then they should have stood by their original quotation.
We would like to thank you for taking the time to leave a positive review, we are delighted to hear the veranda looks great and compliments your home. Our quotes are always given in good faith and we always strive to deliver the most suitable product for your home and meet your needs and expectations. All our customers have a technical surveyors visit where we will consult with them to provide further suggestions on any alterations to the final installation and we would never wish to upset or disappoint our customers with this option. We wish you many years of enjoyment with your product. The Nationwide Team.
I live in Dorset so was able to visit the showroom in Wareham. Which made it much easier to decide on what I wanted and within my budget. Living on Poundbury in Dorchester made things a little more complicated but I was able to provide all the necessary paperwork.
The surveyor was extremely helpful and reassuring as I live alone and it was stressful to have make all the decisions myself
Once a date was confirmed everything went to plan and my enclosed garden room was completed in 2 days. All of the staff were very pleasant and professional. There were a few minor snags which were resolved with no problems. I was always kept informed about times and dates.
I am delighted with the finished product which has been much admired. I feel very reassured that I can contact the company should I have any problems.
Thank you very much for taking the time to write a detailed review. It is wonderful to hear you were able to visit our showroom and see all the options available. We will certainly pass on your comments to all those involved and appreciate your positive feedback. The Nationwide Team.
I was super happy with the work of the company called Nation Wide LTD. They are a home improvement UK based company with over 20 years of experience as I found out later. While their site might not be the most modern one out there (hint) their work is amazing and I plan to use them for further renovations as well
We had a problem with the remote control for the heating element within our installation. Problem compounded by being intermittent, so the first time the firm came out, it had resolved itself. Second time around, still happy to come, and this time resolved the issue by replacing a faulty part.
Very happy with the service, and determination to resolve the problem.
After many quotes for an electric awning, nationwide was chosen because of the non-pressure of the consultant. Not the cheapest but the quality of the product was obvious. Good communications from the company regarding delivery and fitting. Excellent fitters who were professional and tidy.
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Nationwide Home Innovations headquarters is based on the Dorset Jurassic Coast, we’ve been installing high quality home improvement products across the country for over 35 years.
We believe in providing first-class bespoke pergolas, verandas and awnings using the highest quality materials. All our products come with a 5 year guarantee.
Our process is simple, firstly a countrywide sales representative will visit for a free, no obligation design consultation where samples are presented and all requirements are discussed. Upon placing an order, our surveyor will visit to ensure the product will fit flawlessly. Our own skilled installers will complete the installation to the high standards we expect.
We would love to work with you on your next project however big or small.
We welcome you to visit our showroom in Wareham, Dorset alternatively do get in touch with our team on 01929 554901 who can arrange a visit or send a brochure.
Many thanks for the positive feedback! We are really happy to hear our team impressed and the area was left clean and tidy after installation. Thank you ever so much for the review. The Nationwide Team.