NeatoShop has a rating of 5.0 stars from 62 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with NeatoShop most frequently mention customer service, high quality, and wrong size. NeatoShop ranks 86th among T Shirts sites.
I cannot express enough how pleased I am with Alex and the customer service department. There was absolutely nothing wrong with the shirt that I ordered, however I thought it was a little too big, and I wanted to switch it for the ringspun (I like the feel better) instead of the regular T-shirt. They offered to send me a new one free of charge. Most businesses I have dealt with, would NEVER consider this. I will definitely be buying a lot more from Neato Shop!
I've ordered several times from this site because I really like some of their designs. That being said, shipping times are measured not in days, or even weeks but MONTHS. Will be looking at other options with faster shipping times for future orders.
I've tried a few t-shirt printing companies in the past and none of them have ever gotten it quite right. Some so bad that they agreed to refund my money before I even asked for it. Neatoshop did everything right. The final product matched the original image and there was constant communication leading up to the printing job. This is business stellar with top tier customer service!
Products used:
Direct to fabric printed t-shirts
NeatoShop is one of the best in terms of customer service. I had an issue with a t-shirt order and they replied so fast and was able to address the problem without any hassle nor extra cost to me. Sure, some people may consider their shipping times "long" but wow, it was worth the wait for the great quality product. Thank you, Alex@ NeatoShop. Highly recommended!
Tip for consumers:
Orders sent via economy/budget shipping option of course will take time for delivery. But it is worth the wait! Or there are multiple other, faster options if you wish.
Products used:
T-shirt
Great quality, neat products, and world class customer service. I had an change of plans before Christmas and emailed about changing my shipping details. The site host/customer service representative responded very quickly and personally, helping me make the changes necessary to get my item delivered on time. Additionally, the product itself was high quality and exactly what I expected when ordering. Would recommend to a friend.
Products used:
Crew neck sweatshirt
I Recommend this site to those who likes unique quality shirts, their service was awesome. I needed my order by a certain date and got it in time. Customer service responds very fast on any questions you have regarding an order. So if u want a great shirt shop at neatoshop!
I have made two purchases so far and will continue to for a long time. I suggest getting the ring spun cotton as it is VERY soft. If you can find a shirt here from your favorite nerdy endeavor then the shirt doesn't exist. Customer service was very helpful when USPS lost a shirt of mine in the mail. They sent me out a new one with expedited shipping. Just go check out the site and you wont be disappointed.
Their designs and quality are awesome, and I love that they have ladies fit shirts and various color options - they don't sell just black, boxy unisex t-shirts like some other sites. Their customer service is very responsive to any questions or issues I've had. Most recently, I placed an order and selected the wrong shirt style. I reached out to them, and my order was corrected by the next morning - and they didn't even charge me the price difference to upgrade the shirt. You can't go wrong buying from this company!
I purchase many things over the internet, and have never written a review until today. NeatoShop has inspired me to do so. I have twice ordered t-shirts from this site and have been nothing but pleased with the experience. Their designs are very creative and when I received my orders the products were spot on. The shirts were well made, designs looked great, and fit exactly as they should. Both times, my orders were shipped to me incredibly fast. I made a mistake on my second order and when I realized I had ordered incorrectly, I emailed the NeatoShop. They responded within 24 hours, and quickly resolved my problem.
I will definitely be purchasing from them in the future.
Jason- Wichita, KS
Products used:
shirts
So, as a customer from Germany there was a small issue regarding my order. Always a bit problematic, but the customer service was very nice and on top of the game. With a lot of information, which didn't feel like an automated answer, the shirt I ordered arrived a couple days later. I'm definitely gonna buy from them again, rarely felt that appreciated by a shop. 10/10 would by again.
I ordered a shirt from here (after checking my own size requirements, mind) and found it to be a bit too small (the world really needs Medium+/Large- options). After emailing them asking if I could return it for a replacement/get a discount for one, they just shipped me a Large for no additional cost or even asking that I send it back! Repeat customer right here.
They also have a size chart lot and of options for material (go for Ringspun, the extra comfort is definitely worth it) and the prices are competitive.
[Pic is what I bought]
Tip for consumers:
Buy from here. Seriously.
Products used:
Shirt
I ordered two shirts, one for myself and one for my son. My sons came in and was perfect, mine however was extremely small. When I wrote to NeatoShop to see where to return the shirt too, they told me no need and to keep the original and donate it and they would reprint another one in my size and send it at no charge! This is an exceptional company! Well done NeatoShop!
This business is amazing! We had accidentally ordered the wrong size and they are replacing it for free and also letting us keep the other shirt! They have been so nice and quick to reply to my email. I will def keep ordering from them!
I ordered a shirt from these guys to see how it fit, which it did greatly once I got it. Unfortunately someone stole the package and I found the discarded envelope and packing slip. I spoke with Alex who quickly had another shirt printed for me and shipped out immediately to my work address. Got the shirt, the print looked great, it washed nice with no fading. Very happy with my purchase will be making another purchase in the next few weeks. :)
I ordered a T-shirt with my own design, made it quickly, but delivery to another continent made me wait a bit:)
The print quality is very good and the price for such quality is not high, given that this is not the most popular store
I ordered the wrong size by mistake and their customer service was great in helping me. The quality of the shirt print looks good too. (Along the way, I learned that they do the printing personally, rather than outsourcing the shirt printing to someone else.)
Tip for consumers:
Double-check the size options before you order. I ordered the wrong one (which was my own fault, not NeatoShop's fault).
Products used:
printed T-shirt
I've ordered several times from this site because I really like some of their designs. That being said, shipping times are measured not in days, or even weeks but MONTHS. Will be looking at other options with faster shipping times for future orders.
I just placed my 1st order with NeatoShop and, I have to say, the customer service there is AMAZING! I messed something up on my order and I wrote them ~~ and not only did they get back to me very quickly, they remedied the situation AND without any extra charge or delay in preparing my order! I'm so happy with how they treat their customers and fix issues (even when it's not their fault!)… I will definitely be a repeat customer! Thanks, Alex at NeatoShop! Highly recommend.
I was expecting an order of a shirt prior to my move out date on an apartment rental, and it didn't happen due to back ups at NeatoShop. I explained the situation to them, saying I'd be out of the apartment before the shirt arrived and politely asked for a refund. Alex at NeatoShop not only offered to send another shirt to my new address in another city but also offered a bonus shirt for the inconvenience. Unparalleled customer service like I haven't received in years! Definitely recommend and will shop again.
I ordered couple of ringspun t-shirts with prints and really like the quality. The base t-shirt is "Next Level" brand with 100% cotton tag. I also changed my delivery address in the middle of the service and received the confirmation email right away. They changed the delivery service provider to fit my requirements with no extra charge and provided the tracking info.
This small business is doing a great service so I think they need positive feedback as a support.
Products used:
t-shirts
My experience with customer service was awesome. The shirts were good quality. This is my 3rd time using this NeatoShop company, and I have never been disappointed. Would definitely advice to anybody who likes graphic T-shirts.
I recently ordered a couple of shirts from Neato Shop. They arrived as promised, and the prints are of a very high quality. Colors are well aligned, image is well placed and accurate to the site, etc. The price is arguably on the high side, but you really do get what you pay for for. I generally prefer supporting a small business like this. Either way, buying the cheapest thing possible usually isn't the same thing as getting the best value, and NeatoShop is a great *value*.
That opinion was justified by an interaction with customer service. I ordered one shirt from an order in the wrong size, which was my fault. When I contacted them, they responded very quickly and personably. They also provided an outstanding resolution to my issue with no hassle whatsoever. And *that* rare experience is why I'll definitely be ordering more stuff from this place in the future.
Tip for consumers:
Double-check the sizing chart before ordering, as with any clothing retailer. Their chart is accurate. :)
Products used:
Tee shirts
Its always scary ordering stuff online but this store is awesome. Ive bought $100+ and still buying... LOL. They have more designs than any other store and they use a really nice Ringspun shirt way way better than Gilden. The graphics are light so you don't feel like your e walking around with a piece of melted plastic on your chest all day. Bottom line way cooler designs, cool customer service and way better quality than anything from Hot Topic or Amazon.
These guys are legit. I order the wrong size shirt by mistake and when I told them what happened they sent me another shirt completely for free. Also the shirt was exactly as advertised and looked amazing. Once I get paid again I will definitely be purchasing from them again.
Tip for consumers:
Its legit
Products used:
T-shirt
Excellent t shirts. I had an issue with the size of a t shirt. I'm from the UK so wasn't sure how to go about sending it back for a different size. I contacted the shop and they were so helpful. They are shipping me another one straight away. No questions asked, no issues. Will definitely be using the shop again. Absolutely superb products and the best customer service I've ever had.
I'm astounded by the excellent service you guys offer. Always exceed expectations, willing to make things right, and deliver superior service and satisfaction.
Print quality is exceptional, and colors are vibrant and really pop. The prints are also large and fill the shirt, unlike other shirt sites I've tried.
You guys truly are amazing.
Tip for consumers:
Dynamic color prints come out really well. The prints are excellent
Products used:
Shirts
Their products and customer service are well above average and my entire family is getting a Christmas present purchased from this company just based solely on the quality of their product and their customer service I encourage everyone to do business with this company!
NeatoShop has the web's neatest artist-designed shirts, hoodies, phone cases, messenger bags and more! We've got over 58,000 designs perfect for your favorite geek, scientists, comic lovers and more. Free worldwide shipping available.
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