Neopets

Staff ignore most players unless your in the click, impossible to buy from shops, runs very slow even if you have high speed internet, seriously over priced items that will take years to save up for, and freebies or holiday goodies are the cheapest trash they can give you.
I moved onto marapets and could not be happier!

I have been playing this website since it first started over 10 years ago. Its the only site that i ever go back to, the games are fun. There is not much traffic as their once was, neopets hay day being about 5-7 years ago, however there are still some like myself who play.

If they have too many items in the inventory and don't know to put them in the closet or whatever, they get locked out of their inventory. When you request help for this or any other issue, the people from the site either are unable to help or don't care. I asked if they could empty all the gift boxes from my child's inventory so it would be cut down to the required number and he could access it and they said no. I asked how to get into it so he could feed the pet etc. and their answer was simply you can't. Very frustrating and upsetting for young kids.

Never give your card number to this website, they will keep charging you. Charged me $24.95 for the account that they froze on their whim two month ago. This is reply I got:
If your account was frozen for breaking the Terms and Conditions you agreed to when creating the account, it will not be unfrozen, nor will you receive a refund.

I've been playing almost my entire life! I'm 19, and my dad set me up and helped me with an account when I was 4.

I'll admit, some of the changes they made are pretty annoying, but they try to make up for it. Almost every holiday, they'll gift you premium items from the Neocash Mall. Not many companies offer gifts that you would normally have to pay money for.

Overall, this is such a fun site, and it's great for families. Definitely have to recommend this website.

Doesnt get any worse, notorious CS and unfair freezing, outdated system, megalomaniac users and staffs alike with big ego. Stay away from the site if you pay for premium they will keep charging your card although you cancel membership. Scam scam scam. Should've a petition to audit and charge this scam website.

My account was stolen, they changed my password, removed all my pets, made new one and emptied my hard-earned gallery items. Then they shamelessly set a 2-Factors Authentication and use the account like it belongs to them.
I wrote to the team for help, but they said they can't remove the 2FA. Funny. A security measure made to lock the account owner out and protects the thief.
I only feel glad that I already closed the bank account I used for buying virtual products on the site. If not who knows what will happen to my money.
My advice is to stay away from such a game that will fail to protect your privacy, and let the skilled hackers get all your hard-earned items and get away with it. While you, the actual owner, gets locked out, and no one can help.

They froze me for now reason and I've put so much money and time into that website. They aren't saying what I was frozen for but the premise is "Cheating". Would you waste all your time and hard work on a website only to just cheat to extra a few virtual pints? Thank you.

I am giving it 5 stars because i did enjoy playing the games a few years back when i was younger and bored.
BUT the reason for the minus 3 stars is because its a kid site and there was a tab for porn that i noticed once, im not sure if it was a glitch or they got hacked but not a good thing for a kids site

After they added stuff like the mall you knew it was a cash grab. After the site wide password reset. I was locked out of one of my accounts and I could not get it back because I did not have access to the original email address I used in the year 2000 to make the account. Sent in a ticket but I could not prove it was mine since I had not bought any NC items on that accounts. I am out of luck. I miss my pets.All that hard work for 21 years lost!

Really enjoyed the game and put years of play/work into it - amazing game and family-friendly. I left it for a few years and my account was frozen for inactivity. I contacted their support team to unfreeze my account but it's been 2 years with no response to my emails. See the reviews that say the Neopets Team treat their customers like trash - it's true.

I spent real money. Just 5$, didn't get what I paid for. Sent a couple tickets in 2018 and just got the responses now in 2021. No refund cuz they can no longer find the purchase *rolls eyes*. There was another question j had asked too back in 2018 and they answered a month ago... I quit years ago... Ridiculous.

Neopets is the best virtual pets game ever!
I started playing at 20 years old and I am still addicted. The staff is now more professionnal, take care of their players and some of my friend were able to get back their old frozen main account with deals. Chatting with people from all around the world with respect.
You will love playing games, dressing pets, paint them, it is easy to trade NC wearables.
For free users it is best having an ad block.

This is a waste of your time. I had to rerigister an account 2 times, just to be disappointed by the terrible options and gameplay. The only thing that veered my finger to the 2 star rating was the cuteness of the animals (which are extremely cute).

So, the website itself is something positive for the idle mind. I started playing somewhere back in 2000 and remember it being an actually really fun game, but after returning about 14 years later i realized how glitchy and absolutely DREADFULLLY slow the website has become. Honestly, have yet to find another website that has tested my patience the way that my short termed return to neopets has. While there are some really fun aspects that still remain about this game, they're impossible to enjoy because the whole system is so goddamn slow, it crashes every other minute.
Totally unimpressed neopets.

Started playing waaaaay back in 2005 when I was in elementary school. I returned as an adult with his own apartment and life nearly ten years later, hoping to take a trip down memory lane... What I found was a hellhole overrun with micro transactions, advertisements (Some of which contained nasty viruses and malware) and ridiculous frills and gimmicks. Just like everything else I once cared about or enjoyed as a kid, Neopets and it's overseers have succumbed to total greed...

For several years I have been trying to get anyone from Neopets to answer my emails and Tweets about why they froze my account halli_bunny. I don't know if I got hacked and they froze it, if it was an error, all I know is one day I tried to log in and it said the account didn't exist.

There's no excuses for not answering emails for YEARS. Don't use, and certainly don't spend any money on this website. If there are issues you will not get any support whatsoever.

Seriously pissed.

It would seem Neopets latest tactic is to now just close tickets as soon as they are opened if they have decided they no longer wish to deal with you
They were happy enough to take premium payments for 12 months while I was trying to get an account back
Once I finally cancelled it my ticket stayed as open for 2 years
It finally went to a Work in Progress then closed with no communication or reason
All subsequent tickets have been closed or closed as duplicate within hours of me creating them
7 times so far and counting
I have never come across such disgusting "customer service"

It doesn't work when my son tries to put his email address it just oops for no reason so he does not like Neopets (don't ever make your son do Neopets).

The team that runs this game, TNT, treats players like trash. Random and unreasonable/unjustifiable account freezes are happening, and they will tell you to send in a ticket but you will not receive any help or support even after doing so. Is this laziness or just disrespect for their player base? I think it might be both. Just have a look at their Facebook page and you will find a long list of players seeking replies for their tickets, some submitted months or even years ago.

Their premium membership is total crap, there is nothing premium about it yet the fees they charge for premium is double the price of some of the best games in the gaming industry today. Worse still, the game is not even optimized for many browsers even though its just webpage based.

The current player base seem to be a small group of loudmouth regulars who are disillusioned that the game is thriving. This is apparent as you will see them flooding their own boards on the forums with a few hundreds of their own spam just to make their board look alive. It is an absolute joke.

Despite all these issues, what TNT only does is to continuously release new items in their cash shop (NC mall) instead of doing anything to fix the game. This so called kid friendly game is nothing but a money grubbing scheme. They are trying to get as much money out of the game before it dies out, which it is already starting to.

Do not waste your time and money on Neopets. You will only be supporting a bunch of rude people who only want your money and cannot care less about their player base.

Neopets is not at all what it used to be. It used to be ad-free but now it's dozens of spam ads! And one was a lingerie ad for bras! It had a promiscuous name for the site too.

I had my older account inactive and I decided to try to come back and forgot my email and password used since it was 10 years old. I sent a ticket and email to Neopets and guess what? They never replied. It always said case open but didn't email back or anything! And they NEVER DID.
They won't message you back and won't help you.

You're only allowed to submit scores for Neopoints 3 times a day. Despite playing & not sending your scores. You see other sites that allow you to play for as many points as you want but not this site! Most items cost millions of points that will take you over a year to do or so!

I never go on the chat boards anymore either because people will go out of their way to report you and get you in trouble & your account gets frozen. Surprise!

Even that Advent Calendar in December has sucked for the past 6 years! They used to give paint brushes away ages ago but never anymore. And plus they took off Key Quest! That was the best game they had and everybody loved it. Neopets has a lot of glitches and bugs and NEVER fixes them, never has any new games updated or added.

Neopets sure isn't what it used to be.

If you open and allow all neopets pop up into your computer you are taking a risk to your security. So do not drop your security for neopets.

Its okay - It is an okay website. You can make your own pet and "play" games. The games are okay especially when you are bored.