Netflights

My father booked a flight to Canada to visit me for his 85th birthday, we have not seen each other for 2 1/2 years due to restrictions. He booked through Netflights.com, (big mistake!), he also booked a hotel at the holiday in express to give him time as it was an early morning flight from Glasgow to Halifax ( Canada), he arrived at the hotel, to be told there was no booking, after 2 hours it was eventually sorted out!
He had to fill out various forms including an ETA, he attempted to complete and assumed he had, upon checking in however, it was discovered that he had not completed the form correctly and was unable to board and refused entry, he had selected the incorrect drop down box and put GBP instead of GBR!, he called me to give me the bad news, I then called westjet to see if we could get him on the next flight, they were very helpful, however as my Dad had booked online via Netflights.com, Netflights.com, would have to call westjet to arrange!, I therefore called Netflights, after a 40 minute hold I was told they would try calling westjet and let us know in the next 3 days, They then sent an email saying my dad was, "a no show" and therefore forfeited the full cost of his flights, (which was supposed to be premium economy, flexible), I therefore contacted westjet again to explain the situation, westjet came through for us and had got my Dad booked on flight for Friday, he will be here for his birthday, thank you west jet, you made a difference and showed that you care!
Netflights, what a waste of time, unhelpful, uncaring, avoid.
Book with the airline, not an agent, if anything goes wrong you can talk to the airline directly, not via an uncaring third party, like Netflights.com, monkeys