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Netflix

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Overview

Netflix has a rating of 2.5 stars from 1,822 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Netflix most frequently mention customer service, credit card, and good movies problems. Netflix ranks 3rd among Streaming Movies sites.

  • Service
    270
  • Value
    270
  • Shipping
    110
  • Returns
    113
  • Quality
    254
Positive reviews (last 12 months): 10%
Positive
5
Neutral
3
Negative
42
View ratings trends
46
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How would you rate Netflix?
Top Positive Review

“Netflix is my go-to streaming service for its vast library of movies”

Nat G.
3/29/24

Netflix is my go-to streaming service for its vast library of movies, TV shows, and original content. The user-friendly interface makes it easy to discover new favorites, and the personalized recommendations help me find content tailored to my interests. I appreciate the ability to create multiple user profiles for personalized viewing experiences. The monthly subscription fee is well worth the endless hours of entertainment

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Top Critical Review

“Disappointed lately”

Zach P.
9/28/24

I'm disappointed that Netflix has added adds now. This was one of the major draws of a streaming service and now you have to watch adds or pay a premium to not have them. Very annoying. Also, I hate how most of the Netflix originals most of the time are not family friendly. There is often so much foul language and sexual content that the majority of the time, if I see that it is a Netflix original, I just skip over it. Shows don't have to have all of that to be good. Wish they would stop feeling like they have to add more and more of it.

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Reviews (1,822)

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customer service (80) stranger things (17)
Thumbnail of user gibsontor52
Florida
3 reviews
4 helpful votes
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February 1st, 2023

To be honest, I just sit there in my free time. Yes, I would like it to be easier to make a choice, but perhaps this applies to me personally. Although I see reviews from other users, it's not easy for them either. Novelties in the general pile, it is difficult to make a choice.

Tip for consumers:
movies, weekend

Service
Quality
Thumbnail of user sallym167
New York
2 reviews
0 helpful votes
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October 21st, 2018

Netflix is my everyday companion. It has so many good shows to watch and the library keeps expanding. It is very easy to navigate through website and the visual and sound quality of the content is excellent! The premium membership could be cheaper, but I am willing to pay the price, because Netflix equals fun!

Thumbnail of user johng133
Oklahoma
8 reviews
12 helpful votes
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February 1st, 2016

Netflix has quite a few selections and some good shows produced for them. However, I find their on screen (T. V.) selection to be difficult to move around and select. Secondly they have limited selections on T. V., unlike their online services.

Thumbnail of user randyn134
Texas
5 reviews
0 helpful votes
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November 5th, 2021

I thought that your catalog would be more varied and with better quality, in addition, the play of the movies and series that I want to see is blocked from time to time. They should improve their streaming platform a little more

Service
Value
Quality
Thumbnail of user 2faf5blp
Colorado
1 review
0 helpful votes
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July 21st, 2023

I have been a Netflix DVD customer since 2006. I was going to upgrade to the 9.99 basic streaming plan come September when the DVDs ended. I had no idea they were going to drop the plan. I called and argued that they should have offered it to me. They refused. I don't want to watch ads for 6.99, and 15.49 is too much. They lost a loyal customer.

Service
Value
Thumbnail of user shaneh51
Virginia
1 review
0 helpful votes
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August 24th, 2017

I've had Netflix for about 6 months was hoping it would be a lot of good movies at first it was but it seems like it's still the same movies up there don't get me wrong there's one or two new movies here and there that they put up but for the most part it's all the same selection all the same stuff was hoping for a little bit more I think this month will be my last month

Thumbnail of user james79764
Texas
1 review
1 helpful vote
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October 1st, 2023

I don't know what happened to Netflix they are not the same they play nothing but foreign movies with them not even talking we missed the old Netflix getting ready to cancel them. They release a lot of new movies but almost all of them are B &c rated movies they don't even have the good stuff no more what happened to your Netflix stop playing India movies and third world country movies. You need to start playing Real movies

Thumbnail of user fallons1
New York
4 reviews
0 helpful votes
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January 18th, 2021

You just really couldn't ask for a better deal for this service. It's super affordable and there's so many tv shows and films to choose from. It's definitely worth it and it's awesome because new stuff is always being added.

Thumbnail of user daleh32
Ohio
22 reviews
27 helpful votes
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February 2nd, 2015

Netflix is a great tv and movie site. So many selections to choose from you will never get bored. The price per value is a great bargain. I also enjoy the option of requesting videos through the postal. Also online i can rate titles so they can better suggest selections they know i will just love. What more can you ask from a company? I completely adore this company.

Thumbnail of user tedt23
Arkansas
1 review
6 helpful votes
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July 14th, 2017

Bring back The 5 star movie rating system! I hate the thumbs up, thumbs down. It does not define how good or how really bad the movie is that you're about to watch. I am finding myself wasting my time with most movies that just barely make the thumbs up.

Thumbnail of user myc50
South Africa
1 review
0 helpful votes
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December 12th, 2023

On the positive side the following are excellent:
1. Great documentaries
2. Great International Content
3. The app works great on android
4. The series selection is great.
4. Some stand up comedies are great.

On the negative side:
1. Twice our payment was hacked?
2. Some of the animes shows sexual acts that are not suitable for young viewers.
3. The movies are old and newer ones are rare.
4. On our TV it was basically impossible to watch Netflix

Thank you for reading, hope it assist

Thumbnail of user bennyf3
Maryland
9 reviews
5 helpful votes
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April 2nd, 2016

I subscribed at the beginning. The red envelopes with DVDs were always what I expected. I now subscribe to streaming service. Their self produced movies and series are almost always of great quality and interest. I also have Amazon Prime Video. Between them I can watch almost everything I look for. Both are weak at recent movies, but guess the theaters need something to sell. Unfortunately I spend too much for subscriptions to both services. I prefer Netflix to Amazon for 1 important reason. Amazon has many movies and series that are not available for Prime subscriber viewing but must be rented or purchased. When you log on Amazon should match your ID to whether you want to see non=PRIME subscriber viewable movies and series.

Thumbnail of user leslieo12
Massachusetts
4 reviews
1 helpful vote
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February 14th, 2016

I have been on Netflix for two years. I used to enjoy it but many of the older standards have been removed and placed on their costly DVD RENTAL SITE. I have been paying 7.99 for two years but have been informed the payment will be increased by 2.00 per month. I was getting far more for my money a while back and will not pay and additional 2.00 for even less. I will check out alternative sites. You might consider that too

Thumbnail of user jjammerd
Texas
25 reviews
195 helpful votes
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October 1st, 2013

I used to get DVDs sent to me in the mail and I'd watch a movie every single day. Then I didn't have time to do that any more and I moved solely to streaming. I enjoy watching films on my Nook HD more than watching it on my big TV.

I watch something every night on Netflix to wind down. I dont' have a lot to read at the moment, so that's my book in bed before I sleep. Watch a bit of Netflix.

What I really like is that it suggests films and TV shows based on my ratings of hundreds of films and TV shows. And for the most part it's correct. I know that some people dislike being read like that by the Government or email ads or whatever it is, but I don't mind. It makes it easier for me to pick what I'll watch.

Netflix is one of the few things I really, really like online. It's inexpensive and worth the money to have it.

I'd recommend anyone that loves films and TV shows to sign on up.

Thumbnail of user jprl.ledesma
Illinois
1 review
1 helpful vote
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June 24th, 2023

Please think about your loyal customers that's been with you for years and years …. If they have a valid first family connection you should consider their account. I agree that you should cut down sharing with anyone…… but if they are immediate family ( husband / sons or daughter) then I think you have to be understanding. Thank you so much for understanding

Service
Value
Shipping
Returns
Quality
Thumbnail of user esmeraldam7
North Carolina
5 reviews
4 helpful votes
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August 10th, 2018

Netflix has a ton of great movies but I especially love the shows. I like watching things like pretty little liars, shameless, Jane the virgin over and over again. They are just great shows. If you have a lot of free time and looking for great shows to watch I recommend downloading Netflix, yes you have to pay but I think it's worth it. It also has really good quality even if sometimes I only use my cellular data.

Thumbnail of user leeannc3
Pakistan
15 reviews
19 helpful votes
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February 12th, 2016

I have been with this company 10 years and the last couple of months have been unable to play the movies they send to me. Called on a weekend told them the above statement and received no advice so I cancelled due to the response of that person. They are charging for a product that does not work well and with no responsibility.

Thumbnail of user catherinem60
Honduras
5 reviews
5 helpful votes
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November 24th, 2016

My favorite app in my phone right now other than Clash of Clans, i enjoy using NetFlix when am at home just laying down in bed, i put on a great movie to watch or my Classic favorite t. V series That 70s' Show never get tired of watching this show, i have some great laughter and enjoyable moments it brings allot of memories from my childhood. Staying up late watchint it.

Thumbnail of user josiahj11
California
1 review
1 helpful vote
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May 31st, 2018

Netflix has been charging me for two accounts under the same email address for years. I had been trusting them and wasn't reviewing my paypal transaction record carefully enough. When I finally noticed it and asked for reimbursement, they only reimbursed for the prior 6 months instead of the $600 total they had taken.

I like their content, but beware of their billing department!

Thumbnail of user rachele55
Colorado
5 reviews
10 helpful votes
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February 24th, 2018

For what they charge, Netflix is amazing. We can find something ranging from documentaries to scary movies to popular TV shows to crime dramas. There is no shortage of what you can watch. Is it cable, no. Does it give you the newest of the new, no. If you don't care about that stuff and watch occasional shows and movies it is the bees knees. Only downside, and this is usually dependent on your internet speed not Netflix itself, sometimes the shows are interrupted so the wifi can regain its signal.

Thumbnail of user hollyw467
Louisiana
1 review
0 helpful votes
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June 12th, 2023

I have been a long time member and can't even get on it anymore on my Smart TV with Apple TV.
They are apparently also trying to get rid of their good customers. I cancelled and I won't be going back.

Thumbnail of user terryr60
Alaska
5 reviews
1 helpful vote
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February 9th, 2017

Change your password OFTEN! They're getting hacked left and right about passwords. The service itself has so many variations that everyone can find a plan that suits their needs. I like Netflix a lot, as I am house and bedbound a lot. This group sure saves the days for me... and many times, the nights too.

Thumbnail of user jamesd383
California
2 reviews
1 helpful vote
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January 17th, 2018

Netflix web page has a live person number to call they will pick up and tell you to call back tomorrow and that they are open 24/7, but just not to help you.

They do forget that its recorded on both ends and will/can be played back for the world to hear.

Thumbnail of user louisv22
Australia
5 reviews
3 helpful votes
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June 28th, 2016

I like netflix alot, using them for years and years. Some months though I will spend more time browsing the catalog than watching anything. Rotation keeps it a bit fresh but still see the same junk over and over again.
Despite this, wife and I still use netflix regularly (at least she does)

Thumbnail of user veed3
Massachusetts
5 reviews
13 helpful votes
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December 7th, 2015

They are always adding new movies and shows. Their selection is getting better and the plans are reasonable.

I just don't like having to wait a whOle year to watch Netflix original shows because I watch the entire thing in 2 days lol then I have to find something else to watch

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