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Netflix

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Overview

Netflix has a rating of 2.5 stars from 1,822 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Netflix most frequently mention customer service, credit card, and good movies problems. Netflix ranks 3rd among Streaming Movies sites.

  • Service
    270
  • Value
    270
  • Shipping
    110
  • Returns
    113
  • Quality
    254
Positive reviews (last 12 months): 10%
Positive
5
Neutral
3
Negative
42
View ratings trends
46
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How would you rate Netflix?
Top Positive Review

“Netflix is my go-to streaming service for its vast library of movies”

Nat G.
3/29/24

Netflix is my go-to streaming service for its vast library of movies, TV shows, and original content. The user-friendly interface makes it easy to discover new favorites, and the personalized recommendations help me find content tailored to my interests. I appreciate the ability to create multiple user profiles for personalized viewing experiences. The monthly subscription fee is well worth the endless hours of entertainment

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Top Critical Review

“Disappointed lately”

Zach P.
9/28/24

I'm disappointed that Netflix has added adds now. This was one of the major draws of a streaming service and now you have to watch adds or pay a premium to not have them. Very annoying. Also, I hate how most of the Netflix originals most of the time are not family friendly. There is often so much foul language and sexual content that the majority of the time, if I see that it is a Netflix original, I just skip over it. Shows don't have to have all of that to be good. Wish they would stop feeling like they have to add more and more of it.

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Reviews (1,822)

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Reviews that mention popular keywords

customer service (80) stranger things (17)
Thumbnail of user moniquer4
Michigan
23 reviews
99 helpful votes
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November 16th, 2015

I have had Netflix for 3 years now and I am loving the experience. I especially like that they are getting more shows sooner. I like the array of family and kid friendly shows.

Just like any other internet based service they have their problems, but they are minimal.

Thumbnail of user stuartc31
GB
7 reviews
196 helpful votes
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February 14th, 2016

The service is brilliant, but compared to the american version we here in england hardly get anything, half of the series' are missing which means you can watch 1 and 2 but to watch the 3rd or 4th series you have to go elsewhere to find it. Seriously need to update your library netflix!

Thumbnail of user beckyh5
India
5 reviews
7 helpful votes
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September 26th, 2014

Netflix.com is phenomenal for various reasons, not the minimum of which is their organization personality/ identity. I really this Netflix. It meets expectations incredible on my portable computer & on my Blue Ray DVD player. Additionally meets expectations incredible through Flixster. With Netflix, you are permitted to make a request rundown or a list of things to get of DVD's that you might want to request from Netflix. Netflix then sends the DVD's from the request rundown through postal mail through their transportation focuses.

Thumbnail of user anthonyi24
India
2 reviews
1 helpful vote
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May 14th, 2018

I had tried netflix a few years ago, but it didn't last very long. I quickly watched everything that was there and had no more titles to watch. I renewed my membership again 6 months ago and I have to say I was very surprised. OMG there are so many movies now on netflix. They even have, like most of the popular TV shows. I'm trying to get into the documentary series now.

It is also reasonably priced. The only annoying thing, is I can't manually select the resolution. The netflix algorithm automatically selects the resolution. It gives me the best reolution based on the internet speed. Most of the time it's okay. But sometimes, they mess up and I have to watch like 5 minutes at a poor resolution, while the algorithm figures out the speed, i guess.

Anyway, that's only a minot complaint, overall, pretty great.

Thumbnail of user muralidharas1
Texas
2 reviews
12 helpful votes
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September 8th, 2018

Netflix removed all the review hoping that you would watch a movie without having any idea how good it is. The removed IMDB rating first and that was not enough for them, they removed all the user review.
They think that subscriber would watch blindly any ugly movie they can launch. It was a stupid idea.
I quit about a week ago.\

Thumbnail of user joannen
New York
76 reviews
293 helpful votes
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July 28th, 2011

AWESOME! Be aware though that netflix will be changing their membership plans soon. I used to subscribe for the streaming and one DVD out at a time. I cancelled the DVD part of the deal and now just receive the streaming through my Wii machine and my son's Xbox 360. They offer great movies and tv shows in all categories... granted they aren't always the newest movies but who cares-that's what redbox is for. I also think Netflix eventually wants to get away from the DVD biz and become strictly a streaming type biz and this is why they are changing membership fees. I'll keep you posted...

Thumbnail of user daricec2
Illinois
1 review
16 helpful votes
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July 13th, 2020

Netflix need to inform viewers when a movie is not in english. On many movies the english title leads one to think its an english speaking movie, but when the movie starts we discover its not english. If the movie is in a foreign language then please put the title in that language. Also another rating is needed to show if the movie has same gender sexual scenes.

Thumbnail of user aubreyk13
Virginia
6 reviews
7 helpful votes
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November 27th, 2017

Would be nice to see old movies shown again, but ya gotta rent them on a c d. Don't like that. You should be able to view what you like, BUTTTT u wouldn't pay the fee for da disc, generally speaking good.
Have a pretty good mix of movies.

Thumbnail of user amandaf82
India
5 reviews
0 helpful votes
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October 18th, 2017

The best streaming service currently available. The only one it competes with to me is Hulu, and Netflix's UI, customer support, and pricing (not to mention lack of constant ads) leave Hulu in the dust. Hulu may have some TV shows that Netflix decided to get rid of, which, to be honest is why I still have it. But Netflix is the superior streaming service. If I didn't receive Hulu for free, I would definitely subscribe solely to Netflix.

Tip for consumers:
Its a must use service who likes to watch movies and series on the go.

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Thumbnail of user michaelh164
New York
3 reviews
11 helpful votes
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July 14th, 2015

I have been a netflix customer for a few months, and i feel like i have seen all the good movies and theres is nothing good left to watch. I would recommend trying HBOgo or Hulu to my friends instead of netflix.

Thumbnail of user crisw3
Florida
1 review
1 helpful vote
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February 17th, 2017

Netflix offers the worst of the worst when it comes to movies! I don't even bother watching movies on Netflix anymore instead opting for Amazon which has a way better selection. The only thing Netflix is good for is catching a good series and watching it from start to finish, which I really enjoy!

Thumbnail of user conniel28
California
12 reviews
43 helpful votes
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March 9th, 2015

We have had a Netflix acct. For approximately 10 years. At first we just received the DVD's through the mail... then we had both streaming and the DVD's. Currently we only have the streaming as it is harder to always find the time to watch a DVD and get it back to them within a month. I love the streaming as I can get really wrapped up in a Series like Breaking Bad or Dexter. I have watched all 5 seasons of Breaking Bad in approx. 3 weeks. We have a TIVO which we stream through. The streaming is flawless with no lagging. You can't beat the price especially compared to our Comcast expense each month. We have seriously discussed getting rid of Comcast and just streaming shows when they are available on streaming. If you've never tried Netflix... I would highly recommend you give it a try. There's plenty to watch without paying an arm and a leg each month.

Thumbnail of user baileyu4
New Jersey
5 reviews
8 helpful votes
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January 2nd, 2018

They have very cheesy movies on there and I can't find a television show, nor a movie to watch. They need to organize their movies better. I ordered basically for nothing. They need to work on having better shows. They even removed my favorite show! It made me very disappointed and upset.

Tip for consumers:
This is worthless!

Thumbnail of user theismatt88
Missouri
1 review
0 helpful votes
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July 21st, 2023

I stuck with Netflix for years, despite multiple price hikes, but them one day my mom couldn't login on the 2nd device I was paying extra for. They told me I had to up my subscription again for a 2nd household which would have put the subscription over $20/month, Netflix is not worth that much. They lost my business and I will not be going back.

Thumbnail of user markh29
Utah
3 reviews
10 helpful votes
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June 14th, 2011

Its a pretty good site. I only have 2 problems with it though. They need more anime and reality shows to stream and some of the anime they do stream is subbed but no option to but into an english dubbing. If they could do that the site would be perfect.

Thumbnail of user jacobe6
GB
4 reviews
3 helpful votes
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March 11th, 2015

After watching breaking bad a few times with my girlfriend and my daughter, better call Saul is a must watch and Netflix is the platform to watch it from, they offer so so much content that I would probably take you years to watch it all. Although a "New In" list would be cool or something that says when movie expire and are due for removal so that I can watch them before they are gone.

Thumbnail of user lucyc33
Pennsylvania
30 reviews
6 helpful votes
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January 18th, 2021

I love Netflix but I wish they wouldn't keep deleting all the series I like! Everybody Loves Raymond was one of my favorites and they took it off!
And they don't update Pretty Little Liars much.
They don't update with good horror movies or movies worth watching. But some just may surprise you despite the bad ratings. Wish they would stop taking my favorite programs off! Update the catalog with good movies!

Thumbnail of user cazzaf
GB
2 reviews
0 helpful votes
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December 13th, 2017

I tried this site and I've kept it I love it, you can't get better it's fantastic. You have to be nuts not to like this site, they even have programmes exclusive to Netflix that are brilliant you have to watch them. Well done Netflix I got rid of Sky, thanks.

Thumbnail of user judkid70
Washington
1 review
0 helpful votes
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June 16th, 2023

Netflix new account restrictions to limit sharing is flawed. My wife and I do not share our account with anyone. We do use our account at our home and our cabin. We are not able to use it now at our cabin because of this. We were told we need to pay 7.99 more a month to do this. Not to mention the increases in membership costs of the past few years. Could not be more disappointed in the service. Talk about a company making tons of money just wanting more out of hardworking people.

Service
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Thumbnail of user joep1634
Pennsylvania
1 review
10 helpful votes
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March 6th, 2023

Last month they stole 0ver $92.00 off me and yet I could not get Netflix on either of my TVs or tablet. I was told on screen I had to subscribe so I did for $7.99 per month with commercials. They charged me $16.99 (no commercials) apparently my new subscription doesn't exist except for the fact that I can now watch Netflix. I don't like dealing with thieves so I canceled my subscription. They will probably charge me $7.99 for that subscription too!

Service
Value
Quality
Thumbnail of user carriem5
Georgia
5 reviews
21 helpful votes
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December 3rd, 2011

If I had done this review a few months ago. They would have gotten a 5 star. The recent price increase and changing the way the accounts work as far as what you get for the level of package you bought now has me thinking very different about them. I think they let there popularity get the best of them. They thought they had a tight grip on their customer base. In this soft economy people did not stand for it and it hurt them. Big Time! They need to drop back to what worked and stop trying to be greedy. They have a great product and great features. They should stop trying to get over on the customer before they lose respect and end up like the one they helped run out of the market (Blockbusters) If they do that I will change my review. I still have them but I dropped my package like everyone else did when the changes came out. The rest of the customers they had just canceled them... Frontrunner

Thumbnail of user sherryd
California
19 reviews
90 helpful votes
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May 5th, 2010

I pretty much only watch movies on the computer and use sites like hulu the majority of the time. I did the netflix free trial and found they do have quite a few movies that I wanted to watch and the quality wasn't too bad. You have to like the older movies as many new releases are not available on download only. The $8.95/ month is a good deal if you are into watching older movies online.

Thumbnail of user neilr44
Florida
3 reviews
0 helpful votes
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February 16th, 2017

Their DVD service gets 5 stars, but the online service needs better movies, TV shows and original series. "The Crown" is a good example of a phenomenal series, however they need more content like this. Also, too many foreign TV shows that may play well in the country of origin, but not in the US. Also, they need to categorize the foreign and US content in a better way. Overall, they're the best streaming service available (although Amazon is catching up quickly).

Thumbnail of user foxxij5
Washington
1 review
2 helpful votes
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May 17th, 2023

I use to like Netflix but no longer. Onstead of dealing with customers on a case by case basis tgat have been sharing their account they are upcharging customers like me by raises their prices to watch on more than 1 device at a time. Shame on you Netflix
You are the absolute worst streaming company and your customer service isn't much better

Service
Value
Quality
Thumbnail of user malcoa
North Carolina
8 reviews
12 helpful votes
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October 20th, 2014

I like this site alot, I only download movies tv shows etc. I find it to be good value for the money, and no commercials, yay! I use chromecast to watch it on my TV. I use the rotten tomatoes website to see if some of the shows are worth watching, as they do have a lot of junk movies.

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Value
Quality

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