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Netflix

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Overview

Netflix has a rating of 2.5 stars from 1,822 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Netflix most frequently mention customer service, credit card, and good movies problems. Netflix ranks 3rd among Streaming Movies sites.

  • Service
    270
  • Value
    270
  • Shipping
    110
  • Returns
    113
  • Quality
    254
Positive reviews (last 12 months): 10.2%
Positive
5
Neutral
3
Negative
41
View ratings trends
46
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How would you rate Netflix?
Top Positive Review

“Netflix is my go-to streaming service for its vast library of movies”

Nat G.
3/29/24

Netflix is my go-to streaming service for its vast library of movies, TV shows, and original content. The user-friendly interface makes it easy to discover new favorites, and the personalized recommendations help me find content tailored to my interests. I appreciate the ability to create multiple user profiles for personalized viewing experiences. The monthly subscription fee is well worth the endless hours of entertainment

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Top Critical Review

“Disappointed lately”

Zach P.
9/28/24

I'm disappointed that Netflix has added adds now. This was one of the major draws of a streaming service and now you have to watch adds or pay a premium to not have them. Very annoying. Also, I hate how most of the Netflix originals most of the time are not family friendly. There is often so much foul language and sexual content that the majority of the time, if I see that it is a Netflix original, I just skip over it. Shows don't have to have all of that to be good. Wish they would stop feeling like they have to add more and more of it.

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Reviews (1,822)

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Reviews that mention popular keywords

customer service (80) stranger things (17)
Thumbnail of user karens300
South Carolina
7 reviews
31 helpful votes
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March 16th, 2017

Completely and utterly obsessed with Netflix's original programming. I have yet to watch a series I didn't enjoy. The price is great, and selection is huge. Netflix is my longest relationship.

Thumbnail of user sherylc24
Utah
8 reviews
19 helpful votes
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January 26th, 2017

Too bad that you've no simple access to "All" items on the home page!

Overall, I enjoy the un-interrupted playing of the items and having access through Xfinity/Comcast is very nice.

Thumbnail of user abbieb43
Virginia
1 review
0 helpful votes
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February 11th, 2024

I like what it has but I HATE it because my favorite show The babysitters club was canceled so really mad but would recommend would give zero if could

Thumbnail of user gregf560
Nevada
1 review
1 helpful vote
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February 9th, 2024

Netflix has become nothing but a ton of foreign movies that have been way over dubbed audio and not nearly worth what you must pay for their service.

Tip for consumers:
Look at other streaming services first

Products used:
Streaming service

Service
Value
Quality
Thumbnail of user ashantadm
Brazil
1 review
2 helpful votes
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December 25th, 2022

Why is it that when a decent show that is entertaining and worth watching shows up on the home page for people with the `13+ age restriction it gets taken down for no serious reason? If a parent dislikes a specific series or movie then either prevent their child/children from watching said series or movie or Netflix can put a tool in settings to avoid particular things from popping up on the homepage because not every parent has the same rules for their children, not every child has the same mindset and not every show that is reported is bad for children. Recently, the popular series Wednesday Addams was on my 15-year-old's homepage and after watching a few episodes with her a notification on the TV screen suddenly popped up announcing that she could no longer watch that series as it was unavailable due to the age restriction set on her account, however, my child is mature enough to watch a series such as that and after watching the first few episodes with her I also know that is not too inappropriate for her. I don't expect you to fix such a problem right away, although I am hoping for at least a small change in the way you decide to review your shows in terms of age limitations or to at least upgrade your tool settings. Thank you for your time and service.

Thumbnail of user ginab45
PS
10 reviews
4 helpful votes
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March 22nd, 2016

Its nice when they release the entire season at once, but I hate it when they only have one episode per week. I get sick of waiting, but overall, I can't live without Netflix

Thumbnail of user sandrae17
Illinois
10 reviews
12 helpful votes
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September 10th, 2015

Love watching series of good movies or tv series. But, would like to be able to only look at the only with three or more stars. Some just are such a waste of time.

Thumbnail of user carolynn.kozel
New York
1 review
0 helpful votes
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July 7th, 2023

Netflix keeps raising their prices and I only watch a few shows... but on top of it any TV I watch it on shuts off in the middle of what I'm watching and takes me back to the home screen...

Service
Value
Quality
Thumbnail of user danielb106
Maryland
59 reviews
208 helpful votes
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August 13th, 2017

Some good: Dvd selection
Some bad: Streaming selection
Some ugly: New rating system that uses an algorithm to rate movies by which it
Determines my preference
Solution: Rate using customer evaluations; then I can select with confidence.

Thumbnail of user corbeyj
Louisiana
1 review
1 helpful vote
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January 10th, 2023

No it's not my internet because all my other apps are working perfectly fine but when I get on Netflix's it's constantly buffers and freezes. Idk what's going on I use to love Netflix.

Thumbnail of user johnw655
Arkansas
8 reviews
4 helpful votes
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December 5th, 2017

I have been a user of Netflix since 2006. We love this service. Now they have their own content such as MindHunter (an awesome per Criminal Minds series!). I highly recommend this streaming service.

Thumbnail of user nguyenpaul2215
Illinois
2 reviews
0 helpful votes
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June 9th, 2023

Netflix went to $#*! always stops the movie and it's ONLY NETFLIX THAT DOES THIS,HULU,PRIME VIDEO OR PEACOCK I CAN WATCH ALL THE MOVIES ON THERE NETFLIX IS A RIP OFF PAYING FOR SOMETHING I CAN'T USE SO OBVIOUSLY BYE BYE NETFLIX YOU PIECE OF $#*! RIPP OFF

Thumbnail of user daves462
Ukraine
2 reviews
1 helpful vote
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June 7th, 2018

Cool selection of movies and TV shows. I don't need television now that I have Netflix. Have been using this service for 3 years, and didn't have issues so far.

Thumbnail of user mar.
California
1 review
0 helpful votes
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October 2nd, 2023

I used it for 3 years and it keeps logging me out for no reason this site is so ghetto Fukn ky$ dumb ahh fix ur app and when I try to log in on my tvs it shows I'm logged it i fukn hate this site I hope it gets shut down die die die die die die die die die 0 stars last word for pinkconic

Service
Value
Shipping
Returns
Quality
Thumbnail of user darinb14
California
5 reviews
10 helpful votes
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October 17th, 2017

I've cut the cord and find this a shaky value. I subscribe to Hulu, HBO, Amazon Prime, and Netflix. The ONLY reason I keep Netflix is for the ability to download for view offline for the times I have no internet service.

Thumbnail of user jenniferw289
Canada
2 reviews
0 helpful votes
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March 24th, 2018

Enjoy watching Netflix especially their series exclusives. I binge watch several series, supernatural, Gilmore girls, izombie, Jane the virgin and many more

Thumbnail of user kenneths1300
Maryland
1 review
3 helpful votes
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August 2nd, 2022

Ozark kept the (N-flix) afloat, you get better quality on Hulu, at a much better price, I will cancel my subscription until this CEO had been fired, they totally have forgotten about the consumer, sad sad company.

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Streaming

Service
Quality
Thumbnail of user connary
Georgia
1 review
0 helpful votes
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June 17th, 2022

Instead of having it where some series has just Japan original language have it where we can choose English or any other language for every show on Netflix

Thumbnail of user nailaha
Egypt
2 reviews
2 helpful votes
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May 1st, 2018

I'm a happy customer of Netflix past 2 years. I love this channel and always will be its customer. I adore Tv shows and I have a chance to watch in HD all my favourite tv shows! Keep going!

Thumbnail of user hughf51
Bulgaria
14 reviews
18 helpful votes
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December 6th, 2020

I like Netflix, the site is pretty cool. It is convenient to use and easy to find exactly what you need. So far I haven't had any problems with it and I hope it will stay that way :)

Thumbnail of user phillipp29
Ohio
3 reviews
3 helpful votes
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February 6th, 2017

Far superior to Hulu, Good customer service, and a good selection. Only thing I do not like is they keep some movies for too much time. However, this is my OCD and not a problem with them.

Thumbnail of user jayl930
California
1 review
0 helpful votes
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June 4th, 2023

My wife and I have been with Netflix since almost the beginning, but due to the way the recent "crackdown" has been executed, we are leaving Netflix for good. We have paid for the family plan for several years now and recently, we weren't able to get into our account because of the way Netflix mismanages their accounts (for example, it is impossible to change the confirmation phone number, even within your account or with customer service because they insist on sending a confirmation to a number than no longer exists). Given the hour plus wait-times on the so called customer service, I'm guessing a lot of people are having the same issues. My wife and I don't share our password but because we travel and use Netflix (as we do our other streaming services) in different areas with different TVs, Netflix insists that we open accounts in each area. So basically, Netflix has taken the approach the everyone is stealing from them, even legit, long time customers and the only way to solve it is to throw more money at them. This is beyond insulting and hence, we are leaving Netflix for good and giving our money to a streaming service that appreciates their customers. Bye-bye Netflix!

Thumbnail of user juano18
Washington
6 reviews
2 helpful votes
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March 27th, 2016

I travel a lot and I can access Netflix anywhere I go.the service is always available and I have never had any issues with the service.it's great. Love it.

Thumbnail of user lindsayb39
Utah
7 reviews
2 helpful votes
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November 3rd, 2015

Not as much content as I would like, but I love being able to go through a season so quickly. I get frustrated when a series disappears without notice.

Thumbnail of user samanthaj15
Serbia
11 reviews
7 helpful votes
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July 30th, 2014

Netflix is great. If I feel like watching a movie I can turn on my laptop and instantly watch something. There are no late fees and no stress if you don't put the movie in the mail on a certain day.

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