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Netflix

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Overview

Netflix has a rating of 2.5 stars from 1,822 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Netflix most frequently mention customer service, credit card, and good movies problems. Netflix ranks 150th among Streaming Movies sites.

  • Service
    270
  • Value
    270
  • Shipping
    110
  • Returns
    113
  • Quality
    254
Positive reviews (last 12 months): 10.2%
Positive
5
Neutral
3
Negative
41
View ratings trends
46
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How would you rate Netflix?
Top Positive Review

“Netflix is my go-to streaming service for its vast library of movies”

Nat G.
3/29/24

Netflix is my go-to streaming service for its vast library of movies, TV shows, and original content. The user-friendly interface makes it easy to discover new favorites, and the personalized recommendations help me find content tailored to my interests. I appreciate the ability to create multiple user profiles for personalized viewing experiences. The monthly subscription fee is well worth the endless hours of entertainment

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Top Critical Review

“Disappointed lately”

Zach P.
9/28/24

I'm disappointed that Netflix has added adds now. This was one of the major draws of a streaming service and now you have to watch adds or pay a premium to not have them. Very annoying. Also, I hate how most of the Netflix originals most of the time are not family friendly. There is often so much foul language and sexual content that the majority of the time, if I see that it is a Netflix original, I just skip over it. Shows don't have to have all of that to be good. Wish they would stop feeling like they have to add more and more of it.

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Reviews (1,822)

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customer service (80) stranger things (17)
Thumbnail of user danield2431
North Carolina
2 reviews
5 helpful votes
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July 28th, 2023

They over charged me and only gave me 1 refund otw when I told them I tried to cancel it and it gave me error problems they said ok but still got hit with the first bill automatically fyi and then second bill only one the refunded or I mean I'm still waiting on it

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Thumbnail of user susand62
North Carolina
11 reviews
1 helpful vote
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August 4th, 2015

Now that my adult children have left, I no longer have my Satellite service going to their former rooms; but when they come home, they can use my Netflix account to have the TV they want during their visits!

Thumbnail of user richb470
Michigan
1 review
4 helpful votes
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August 20th, 2022

I canceled my service with Netflix over 3 months ago ok no problem until tonite when I received an alert saying they deducted $22 from my account I called customer service but as usual received no help there so now Monday after Working a 12 hour shift I get the pleasure of going to my bank and dealing with the nonsense of trying to get my money back that netflix stole from me

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Thumbnail of user heidic304
North Carolina
1 review
1 helpful vote
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August 31st, 2022

We Suspended our DVD plan 1 year ago, because we found that it was not useful. We do NOT use DVDs at all anymore. However, after "suspending" this part of our plan, we were still being charged $10/month - for NOT GETTING ANY DVD's! When I made this change It did NOT tell me that I would still be charged for the DVD plan. Why anyone would want to "Suspend" their DVD Plan and be charged for it, I have NO IDEA! I have called Customer Service and they said it has to be "Canceled." a "Suspension" just stops the DVDs from being delivered to your house. NETFLIX could be much Clearer about this on their website! Check your BILL and see what they are charging you for!

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Value
Thumbnail of user blacksmithb
Romania
1 review
1 helpful vote
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August 10th, 2023

Quite self-explanatory. All the good movies are getting removed, and all the bad ones are getting added. I'm gonna switch to HBO Max if u don't improve.

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Quality
Thumbnail of user catherinea680
Canada
1 review
0 helpful votes
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February 19th, 2023

The only way Netflix is making any money is by charging more & digging in the pockets of their loyal customers. They aren't providing any new content that is even remotely good.

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Thumbnail of user amyo15
Texas
7 reviews
1 helpful vote
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May 12th, 2016

My family uses Roku and we watch alot of Netflix. They show the most recent releases plus a variety of classics. There is a variety of movies for everyone in your household.

Thumbnail of user juneh27
Georgia
4 reviews
3 helpful votes
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March 31st, 2016

We enjoy Netflix in the privacy of our own home, away when traveling, visiting kinfolks, where ever. So many venues to choose from. So far, we have enjoyed it to the max.

Thumbnail of user kiras12
Mississippi
21 reviews
130 helpful votes
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August 24th, 2016

If you're going to raise my price, please raise your quality. There are amazing shows that are originals on this site and they are really great. I highly recommend watching the majority of Netflix original series'. The problem is, they put up A LOT of TV shows that were amazing, but got canceled so it'd be nice to have some sort of closure to that and for them to at least try to pick up some of the shows people are actually asking them to like: Constantine, Survivors, Resurrection, etc... Cliff hanger endings are no fun. Also, the amount of time between the Jessica Jones seasons is too long. Also, you need a better selection of movies... especially horror. The price raise was annoying, but I like the service so I'll keep with it for now. I also was screwed out of a lot of money because of their old DVD plan. They kept mine on even though DVDs had gone out and just kept recharging me over what I should've paid since I NEVER got DVDs from them. If they'd return that extra money, I probably would be giving them a higher review right now.

UPDATE: I have noticed that Netflix is also only putting up one season of shows that have multiple seasons or putting episodes out of order and that is annoying.

Tip for consumers:
I can't find a good horror movie on this site for the life of me...I've already seen all the good ones.

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Value
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Thumbnail of user akingbadea
Nigeria
3 reviews
22 helpful votes
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December 17th, 2020

Overall, it's pretty good, and always have what I want. And it does come out with some awesome original content (like Tiger King, The Witcher or Money Heist) which makes it a worthwhile subscription.

Thumbnail of user kathryns54
North Carolina
1 review
0 helpful votes
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October 12th, 2017

They Always something to watch! And They have some great original series that We enjoy watching! Also has great new movies for the whole family to enjoy!

Thumbnail of user loganm53
Florida
3 reviews
2 helpful votes
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March 17th, 2017

Sharing is caring, they havent changed. I share with 2 of my family members. I was told they were going to revoke that but was happy to hear they are keeping as is

Thumbnail of user jasonm37
Florida
5 reviews
5 helpful votes
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August 24th, 2012

For me it is the best and most affordable website to watch movies... There are no late fees and no stress.It has the largest collection of all kinds of movies you wanna watch

Thumbnail of user js351
Illinois
1 review
0 helpful votes
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January 16th, 2018

The main problem with netflix is that they don't know how to update all the tv shows! If they kept up with updating all the tv showing it would be so much better.

Thumbnail of user saram72
California
13 reviews
17 helpful votes
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November 22nd, 2015

Love the selection of TV shows, movies, documentaries and more. I use the online service. There's more than I can watch in a lifetime. And I don't have to pay for Cable TV!

Thumbnail of user dianao19
Czechia
1 review
0 helpful votes
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November 21st, 2017

I have been subscribed to Netflix a long period. They have excellent price and awesome quality. I really liked it. I am well satisfied when i watch movies on Netflix.

Thumbnail of user adenk1
India
6 reviews
1 helpful vote
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August 5th, 2021

This platform has so many series, movies in various language. They also provide very affordable plans. We can use it as mobile application as well as web application.

Thumbnail of user audreyw19
Indiana
3 reviews
14 helpful votes
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January 10th, 2016

I love netflix, other than some little wifi connectivity problems it has, which is due to my own wifi, it is perfect, I love the accessibility of it and it makes me happy when I have lazy days.

Thumbnail of user christophv
Malta
2 reviews
0 helpful votes
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March 23rd, 2017

Well, it is a good thing to spend the time. But content not always suitable for me. And I don't have possibility to stop it for a while. But as I said - really not bad.

Thumbnail of user krissw
New York
4 reviews
20 helpful votes
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August 9th, 2016

Their original series are usually pretty good. Love House of Cards. Good place to catch up on old seasons of various shows. Not really up to date on a lot of A list movies though.

Thumbnail of user lorib108
Oregon
29 reviews
47 helpful votes
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December 27th, 2017

Same old Same old movies. If they could get newer ones we all would be in a better place know what I mean. I do like most of them but same old is same old

Thumbnail of user kens140
Virginia
3 reviews
1 helpful vote
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October 22nd, 2017

When I get time to watch a movie, I know where to locate one. Netflix is always on time. Have what I want. And I watch on my schedule. No problems with delays. Excellent service

Thumbnail of user stephanies159
Tennessee
12 reviews
10 helpful votes
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September 8th, 2016

I love Netflix the movies could be a little faster but they are working with the post office to handle that and I had a rude representative and the manager apologized and fixed it they are great!

Thumbnail of user barryj22
New York
2 reviews
1 helpful vote
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March 16th, 2017

I enjoy watching Netflix a lot. However many titles are missing and they should update their content more often. They are however good pricing and service.

Thumbnail of user sandraw114
New York
4 reviews
0 helpful votes
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January 15th, 2017

Have watched several shows/series and really enjoyed them. Not always able to see the shows when they are originally broadcast so watching these shows as much as I want, when I want is great.

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