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Netflix

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Overview

Netflix has a rating of 2.5 stars from 1,822 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Netflix most frequently mention customer service, credit card, and good movies problems. Netflix ranks 2nd among Streaming Movies sites.

  • Service
    270
  • Value
    270
  • Shipping
    110
  • Returns
    113
  • Quality
    254
Positive reviews (last 12 months): 10%
Positive
5
Neutral
3
Negative
42
View ratings trends
46
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How would you rate Netflix?
Top Positive Review

“Netflix is my go-to streaming service for its vast library of movies”

Nat G.
3/29/24

Netflix is my go-to streaming service for its vast library of movies, TV shows, and original content. The user-friendly interface makes it easy to discover new favorites, and the personalized recommendations help me find content tailored to my interests. I appreciate the ability to create multiple user profiles for personalized viewing experiences. The monthly subscription fee is well worth the endless hours of entertainment

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Top Critical Review

“Disappointed lately”

Zach P.
9/28/24

I'm disappointed that Netflix has added adds now. This was one of the major draws of a streaming service and now you have to watch adds or pay a premium to not have them. Very annoying. Also, I hate how most of the Netflix originals most of the time are not family friendly. There is often so much foul language and sexual content that the majority of the time, if I see that it is a Netflix original, I just skip over it. Shows don't have to have all of that to be good. Wish they would stop feeling like they have to add more and more of it.

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Reviews (1,822)

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Reviews that mention popular keywords

customer service (80) stranger things (17)
Thumbnail of user zachp282
New Mexico
1 review
0 helpful votes
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September 28th, 2024

I'm disappointed that Netflix has added adds now. This was one of the major draws of a streaming service and now you have to watch adds or pay a premium to not have them. Very annoying. Also, I hate how most of the Netflix originals most of the time are not family friendly. There is often so much foul language and sexual content that the majority of the time, if I see that it is a Netflix original, I just skip over it. Shows don't have to have all of that to be good. Wish they would stop feeling like they have to add more and more of it.

Thumbnail of user jimt1028
GB
2 reviews
2 helpful votes
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October 11th, 2024

I have joined them on 11th September 2024, but now a month later, Netflix logged me out from my Xbox Series X console I was using, this happened to me yesterday and now it happened to me today.

So y'know what I did? I cancelled Netflix as I'm not willing to spare £10.99 a month for 1080p image quality with no adverts, even though their wide range of animated movies are some I already have on Blu-ray and DVD too, but with Netflix that keeps on logging me out from my Xbox Series X console, I've had enough. I use an app called Revolut which you can block further payments, and I did that to Netflix.

So anyways, screw Netflix and I'm sticking to Disney Plus.

Netflix is a timewaster, and not reccommended.

Tip for consumers:
Don't use Netflix.

Products used:
Mozilla Firefox 131.0.2 for Windows x64 to join Netflix and Xbox Series X console to log in to Netflix.

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Thumbnail of user servicubainc
Florida
1 review
0 helpful votes
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July 29th, 2024

Neflix use to be my favorite, but they decide to improve service and instead of be better now they are worst, even if you paid for premium you are not allow to download offline movies because most of the lap top are not compatible with their new "upgrade", meaning that if you want to see their movies or series offline you have to buy a new lap top that they decide is good for them. I'm very disappointed and they have robots at customer service that do not help at all.

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Thumbnail of user kathleenk1837
Canada
1 review
0 helpful votes
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August 8th, 2024

I'm not going to lie, I don't pick through my Credit cards for every charge. I know I should but my entire life is charged on 1 card, so unless it's a bigger charge I don't really pay attention. However because it was recent I noticed a charge from Netflix. I cancelled my Netflix account March 2023. That was the last month that ever should have been charged to me. I searched my credit card and found that I have been charged since May 2023. I called Netflix and they explained to me that my account was compromised and they changed the account information but used my card. I would assume that they would refund me my money as they could see that the account was hacked after I closed it. However that's not the case. He told me on the phone that he could only refund the latest payment and I would have to go through my bank to dispute the charges. My bank told me they can only go back 3 months. So I reached out to Netflix via chat to see if they had a fraud department or anyone that could explain to me how someone was able to change my account after I closed it. She sent me a link to show me how to make sure my account was secure. Once my account is closed, isn't security their issue? Shouldn't they remove my credit card information if my account is closed? They allowed over $300 to be charged to my card and won't give me any information or help. I did a little bit of a search and it looks like a lot of people have had issues with Netflix charges. But where do you go when their not willing to take care of their customers and their credit card information?

Tip for consumers:
What h out for billing issues

Products used:
Streaming service

Service
Value
Thumbnail of user northhill
Iowa
5 reviews
1 helpful vote
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June 23rd, 2024
• Updated review

Most movies on Netflix in the ad supported subscription ($6.99 U.S.) can be found on FREE movie sites most times WITHOUT ads!
Also there are movies on Netflix that (REQUIRE) a higher subscription level. THESE MOVIES CAN BE FOUND FREE also.

I am Beginning to think Netflix is a universal scam.
Especially when we pay for movies/tv shows that are over 10 years old, and some a lot older!

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Value
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Think and search for free videos- they are out there
August 27th, 2023
• Previous review

Look around before committing money to the PAY TO WATCH services.

I pay(ed) for a 'no ad: subscription couple of years back. While it has been good for movies & shows I MAY want to watch, I have found several free sites that have content Netflix doesn't have including some on Netflix.

I have even found 2023 content on a big social media site.

Lasts months new additions to Netflix were on several free sites for several months.

FREE CONTENT IS OUT THERE.

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Value
Quality
Thumbnail of user m.a.m
Ohio
5 reviews
3 helpful votes
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June 15th, 2024

I dropped Netflix through ROKU almost a year ago. I continue to be billed every month on my credit card and they tell me to contact Netflix who then tells me I am still using the service. We live in a senior condo and only have family in once in while and we do not watch anything they are visiting, I am the only one who watches programs and cannot get the company to acknowledge my complaint. NOTE I did try to go on in October to watch the World Series but it wouldn't allow me so I immediately deleted it again.
What a mess, and they are still taking money from me on a monthly basis.

Tip for consumers:
I enjoyed the programming but at that time found the cost to be prohibitive.

Products used:
NETFLIX STREAMING THROUGH ROKU

Thumbnail of user janb966
Netherlands
1 review
0 helpful votes
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June 29th, 2024

90% of the "new" movies are Korean/Taiwanese/Chinese/Japanese etc. B-movies.
This new Netflix trend started in 2024

Value
Quality
Thumbnail of user normanprider
GB
1 review
0 helpful votes
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May 9th, 2024

I have just received an email from Netflix to say that the Basic plan that I subscribed to will be discontinued from 10th June. This was costing me £799 6 months ago it was put up from £6.99.
I am being downgraded to the new Standard package which has adverts. We declined this package when first asked to move to it, as I do not want to have to pay to see programmes with adverts in between. They are getting revenue from the adverts so this plan should be free.
So to get a advert free plan I now have to pay the Standard £10.99 a month approximately 37% increase for nothing different to what I currently have or Premium and £17.99 a month.
This is unacceptable on all fronts. I tried to email their customer service department, and the only way I could speak with anybody was either by phone or online chat. I chose the online chat forum and gave them my complaint. The said that they would feed it back to the team. No official answer to my complaint. They refused to escalate it to a manager. They would not give an email address or address to which I can write to make a formal complaint.
This is not the way to treat you customers. I will be cancelling my account once the new plan kicks in for another service that do care about their customers.

Products used:
TV & Film Streaming

Service
Value
Quality
Thumbnail of user natgaspardwoiu
Armenia
15 reviews
0 helpful votes
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March 29th, 2024

Netflix is my go-to streaming service for its vast library of movies, TV shows, and original content. The user-friendly interface makes it easy to discover new favorites, and the personalized recommendations help me find content tailored to my interests. I appreciate the ability to create multiple user profiles for personalized viewing experiences. The monthly subscription fee is well worth the endless hours of entertainment

Thumbnail of user guillermomaripan41
Ohio
31 reviews
1 helpful vote
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March 22nd, 2024

Netflix is my go-to source for entertainment. Their vast library of movies, TV shows, and original content caters to all tastes and moods. The streaming quality is excellent, and I appreciate the ability to create multiple user profiles for personalized recommendations. Netflix truly sets the standard for online streaming services.

Thumbnail of user otissurratt1973
Colorado
1 review
1 helpful vote
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February 21st, 2024

I absolutely hate Netflix with a passion. You can't turn it on with out ever episode or movie they have being full of dies or queers. Liberal agenda is all they push. I will not be renewing my subscription.

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Thumbnail of user bg314
Romania
1 review
0 helpful votes
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March 7th, 2024

Is not worth the money he don't have translate for all movies and some movies not there if u go other country maybe u find is like Netflix is belong to other company on every country diferit owner :)) that's is piss of $#*!!

Thumbnail of user cathyd236
Florida
3 reviews
1 helpful vote
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February 8th, 2024

I've tried calling without response….said I'd wait 12 minutes and I waited over 30.

Said I'd get faster service with the 6 digit code so I called back and used that. Nope, same wait and never spoke to anyone.

I tried adding a member outside of my household and I've been paying all these months but the member keeps receiving crazy messages and gets locked out.

I tried adding them again using email and it says member is already added. My notification says I've never added the member. I'm paying 24.95 a month for a basis service. Every time I log in I get locked out or some crazy notification pops up. I just want to watch a movie!

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Thumbnail of user elizabetha1610
California
2 reviews
0 helpful votes
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February 18th, 2024

I am chock i have netflix for a decade an now i have no access to my account, endless hrs to contact support, no help, they dont understand what am taking of you are not in your area. POOR, paying for years and now codes to text or email. What are these geenius CEO are the €£€¥ doing

Products used:
I qam chock i have netflix for a decade an now i have no access to my account, endless hrs to contact support, no help, they dont understand what am taking of you are not in your area. POOR, paying for years and now codes to text or email. What are these geenius CEO are the €£€¥ doing

Thumbnail of user tammyh1187
South Carolina
1 review
1 helpful vote
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February 10th, 2024

So Netflix has some of their shows locked if your plan is with ads. They claim it's due to copyright issues. That's about the biggest bunch of bull ever. I'm not upgrading from ads to no ads just to watch a show. This type of nonsence is why I'm seriously thinking of canceling my membership all together.

Thumbnail of user beb15
California
1 review
0 helpful votes
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January 20th, 2024

Wrote a descriptive review. Tried clicking submit and 4 different adds popped up.

Initially I was saying that didn't really like that the payment is more per screen, can't use the login on other screens (that are already paid for) and the service works 40% of the time…

Shipping
Returns
Thumbnail of user yunat3
Germany
2 reviews
1 helpful vote
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February 2nd, 2024

Netflix is great for its vast and diverse library of content, offering a wide range of movies, TV shows, documentaries, and original productions that cater to a multitude of tastes and preferences. Its user-friendly interface and personalized recommendations make it easy for viewers to discover new and engaging content tailored to their interests.

Products used:
tv shows and movies

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Value
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Thumbnail of user daikehs
GB
1 review
1 helpful vote
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January 8th, 2024

Customer service Did not help me at all, for the past couple of months money has been taken out of my account. I have disabilities and I didn't know that this amount of money has been taken out of my account. I've explained to the customer service agent they ignored everything that I had to say. There are people using my account as we speak right now I would like someone to please contact me because they're not allowing me to speak to somebody above them this is a well-known company. I am very disappointed with how I'm being treated.

Thumbnail of user thomasc2080
Washington
2 reviews
1 helpful vote
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February 21st, 2024

Netflix sucks! I dumped my account after price increases and declines in service. Now, I am visiting family and they have a paid account, but it is impossible to use. Netflix insists the guest cottage TV is not part of the account, and won't accept the legitimate login or password. This is the same address and property as the paid account. Netflix's selection is awful and it is overpriced. RUN AWAY! I WILL NEVER AGAIN PAY FOR NETFLIX!

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Thumbnail of user amgadm
New York
2 reviews
2 helpful votes
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January 15th, 2024

They are playing games of offering lower license fee with out shown the restrooms and when I requested to go back to standard plan they increased almost 40% and no way to go back to my plan with original payment plan….new plan is restricted and blocking many of movies and shows plus we can not stream anymore on TV ….crazy

Tip for consumers:
Netflix is very expenive and trying to not honor old accounts

Products used:
Disney, paramount, Amazon videos

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Value
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Thumbnail of user nanneb6
Canada
1 review
2 helpful votes
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December 16th, 2023

Truly atrocious. I have been a member for 10 years, am on the premium plan, and they tell me I'm unable to add extra members and I constantly have to do the household verification nonsense. Horrible customer service. Terrible company ethics. ZERO customer responsibility and understanding. I am eager for the day that this company goes bankrupt and your shareholders die an agonizing death alone. You have NO sense of customer loyalty. I will be telling every single person I meet on this planet to get off this appalling service.

Tip for consumers:
This company and service is the pinnacle of capitalistic greed.

Products used:
NONE because I literally can't anymore with the household verification nonsense.

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Thumbnail of user bevm124
Canada
2 reviews
1 helpful vote
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December 11th, 2023

Tried to add my Mom as an extra member and I would be paying. When she tried to set it up it asked her for her credit card info and was going to charge her full price for a new membership. Called customer service and I have been on hold an hour and 20 minutes so far. I am not sure if all the call centre employees went home or if this is their normal lack of customer service.

Finding a phone number or an email on their page is impossible. Had to google to find where someone else had shared it.

Unbelievable. At this point I'm in the mood to just cancel my subscription and join a different streaming option. Any suggestions?

Service
Value
Thumbnail of user valerib14
Bulgaria
1 review
1 helpful vote
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March 4th, 2024

Two days ago, while I was watching Netflix, I received a message asking if I wanted to switch my plan from basic to one with ads for $4.99. I decided to give it a try but then I returned to Bulgaria and found out that this plan is not available here. So, I decided to revert to my old plan, and to my surprise, oh wonder, that plan was no longer available, and if I wanted to continue watching, I now had to pay £11 instead of the £8 I used to pay! I contacted them through their chat, and their assistant told me that it was no longer possible to continue with the basic plan and if I hadn't changed my plan, there would have been no change! This feels a bit like a scam to me, making you switch to their new plan and then, if you don't like it due to their ads or in my case, if you travel to a country where it's not available, you end up having to pay them more. What's sad is that I was enjoying their programming, but after this misleading tactic from their side, and I would say a cunning way to make their customers pay more.

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Thumbnail of user shaikim1995
North Carolina
1 review
1 helpful vote
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February 7th, 2024

Every year the prices go up, access is becoming more and more limited, I can't even search for most international films, and to top it off I've now been hit with the "Netflix household" crap when now either I drop Netflix or have to pay 2x for him to have it on his phone because somehow the phone is not part of our household. Good reason actually, WE HAVE 2 IPaddresses in my house! But Netflix doesn't care. They just want your money and give no consideration to why you actually need to share accounts. On that same note, it's ridiculous that I can't go to a friends house, log into MY Netflix, and watch something together because Netflix thinks we're stealing. This is like Walmart having security follow you around because you MIGHT steal something. W/e I'm done with Netflix. Easier to just pay Hulu+. Atleast I get the freedom to use what I pay for when I want it.

Thumbnail of user jenniferb4743
Canada
1 review
5 helpful votes
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June 3rd, 2023

I've been a customer of Netflix since it launched In Ontario, Canada. The prices keep climbing and the entertainment is on a landslide. I am all about diversity and the occasional B-C rated movie but come on now step up your game if you're going to keep my bill rising. I'm grateful for a competitive market, therefore shopping around. I would like to remain a loyal customer so give quality services. Jennifer B Thunder Bay

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2.5
1,822 reviews
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