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NetflixReviews 1,825

2.3

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Netflix Reviews Summary

The company has a mixed reputation, with some customers appreciating its extensive library of content and user-friendly interface, which enhances the viewing experience. However, numerous complaints highlight significant dissatisfaction with rising subscription costs, technical issues like slow loading times, and customer service inadequacies. Many users express frustration over billing problems and the perceived decline in content quality, particularly regarding Netflix originals. Overall, while the platform remains popular for its variety, the growing concerns about service reliability and customer support suggest a need for improvement to retain loyal customers.

This summary is generated by AI, based on text from customer reviews

service
281
value
279
shipping
113
returns
118
quality
259

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Australia
2 reviews
0 helpful votes
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You can find a good content on Netflix like crime series and documentaries, for that Netflix is probably the best, but when it comes to movies, bunch of old movies, you can watch them all in two months and that's it, they are very slowly coming with new movies to add and even if they add, they are not that good. My point is, Netflix, stick to your tv shows and documentaries.

Date of experience: October 11, 2022
Michigan
1 review
3 helpful votes
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Netflix Content
October 5, 2022

Designated Survivor began as a great movie with presidential candidate showing great integrity, while also showing how politics work. Then all of a sudden story line is including sexual content explicit, men and women and men with men. I thought it might be great to watch with kids., But no longer. Too many unnecessary, inappropriate content.

Date of experience: October 5, 2022
Canada
1 review
0 helpful votes
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Pls we need new movies and pls take all movies that it's been there sooooo long! And replace it with other movies PLs. Tnx

Date of experience: October 5, 2022
Australia
3 reviews
0 helpful votes
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Amazing!
October 5, 2022

I just loved it! So many great tv shows, and romantic movies, definitely best platform for me to watch! 5 stars from me

Date of experience: October 5, 2022
AE
1 review
3 helpful votes
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No customer service
October 4, 2022

I bought Netflix gift card from sharaf dg 10 day's still i can't redeem it's showing 'An error occurred during_gift redemption - please try again later' i talked with customer service 4 times anybody they don't want to help not good service no support I'm very helpless

Date of experience: October 4, 2022
Virginia
1 review
0 helpful votes
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I feel like Netflix would be much better if they added the show Castle and the show 911. I know me and my family sure would spend our days on Netflix if theses shows were added.

Date of experience: October 4, 2022
Australia
1 review
0 helpful votes
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Love it!
September 27, 2022

Perfect platform with so many tv shows to watch! I used Netflix more than cable network. Love new documentary about Luis Figo! Amazing

Date of experience: September 26, 2022
Wisconsin
1 review
3 helpful votes
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KING OF CANCEL
September 22, 2022

Maker of great movies but cancels all. And we pay a high price for it. STOP MAKING MOVIES IF YOU CAN'T AFFORD TO HAVE MORE THAN ONE SEASON!

Date of experience: September 22, 2022
Nevada
1 review
0 helpful votes
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Pioneering company
September 22, 2022

I've had Netflix since its inception when the company mailed DVDs to customers who would mail those DVDs back after reviewing. The process would on like that until streaming became the only available membership package. I'd say that Netflix is a great and pioneering company. In all the years I've been a customer, I cannot remember any dissatisfaction for the company or its services. The only reason I did not give it a t star rating is because it has removed programming without notice to the customer which can be frustrating.

Date of experience: September 20, 2022
Spain
1 review
11 helpful votes
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This new business model that started well is gradually deteriorating. More and more connection errors are appearing on any of my devices: TV, tablets and PC. On receiving a "connection error", I switch to other platforms such as HBO or Prime, and they're working fine. Clearly the problem is at Netflix.
I have a 1 Gb optical fibre connection which is working on par to its specs.
And Netflix wants to charge more? Don't make me laugh.

Date of experience: September 17, 2022
Ohio
1 review
2 helpful votes
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Getting rid of
September 8, 2022

The price increases and the shows keep leaving. TVD is gone so am I. Pretty much just about all i enjoyed on netflix has left. I will pay to stream elsewhere so i wont pay for netflix anymore.

Date of experience: September 8, 2022
Missouri
1 review
0 helpful votes
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The OA
September 6, 2022

F*ck Netflix for Cancelling The OA. Its a great Show. My fiance and I just watched it after wondering what the big deal about the show was. Its mind blowing. Great Television. Netflix seems to cancel all the Best Shows.

Date of experience: September 6, 2022
India
1 review
0 helpful votes
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I was chatting with an executive and wanted why my membership was cancelled in spite of informing them about my hacking problem. The person has only one answer for everything - "It is system generated." Then the person types another message "Is there anything else to know about Netflix?" I understand that Netflix is not there to understand customers who are paying money as Humans but see them as Revenue Generating Machines. I've been using your services for the last 4 years, even though the movies and programs are not up to the mark as compared to your competitors without a complaint against your preloaded services, hoping one day you will be the best. With this experience, you will only send your customers to competitors. I don't understand why a single star should be given when your service or your executives are not fit to be starred.

Date of experience: September 3, 2022
Oklahoma
1 review
1 helpful vote
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The Sandman.
September 3, 2022

Be warned! Really good until you get sucked in and "bam!" here comes ep 5 and on, the level of homosexual and transgender/drag-queen content slaps you across the face! What is wrong with these people who create this content. Are we no-longer allowed to just have a cool fantasy show without having this sh*t shoved in our faces. I never cared if people were gay, but brother let me tell you how I feel now. I cannot stand it. Shove this in our faces almost 24/7 and drive a huge community away from your business. *signed* America! Ps. They need to at least warn a person, just stating sexual content does not prepare you for a grown man telling a woman how much he likes to f**k her son and visa versa! (Any heterosexual couples in this show are at odds and fighting as if they are always toxic, as if gay is the way. Wtf?) call me homophobic all damn day, I call you sick and perverted. Disgusting.

Date of experience: September 3, 2022
Tennessee
1 review
0 helpful votes
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Vampire diaries
September 3, 2022

Vampire diaries is literally so many peoples comfort show including mine.and it's bs how y'all are taking it off Netflix. I literally love the show y'all are literally going to lose so much business for taking it off some people just have Netflix for the vampire diaries.

Date of experience: September 3, 2022
Pennsylvania
1 review
2 helpful votes
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Okay i love netflix, i'm always watching something on netflix but criminal mind is my favorite show and they took it off they have taken it off many times i'm asking very nicely for netflix to put it back on and if they don't i will be very upset i'm talking like i will delete netflix and cancel my payments and so will many other criminal minds fans we do not play about our show, please consider putting criminal minds back on... thank you

Date of experience: September 1, 2022
North Carolina
1 review
1 helpful vote
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We Suspended our DVD plan 1 year ago, because we found that it was not useful. We do NOT use DVDs at all anymore. However, after "suspending" this part of our plan, we were still being charged $10/month - for NOT GETTING ANY DVD's! When I made this change It did NOT tell me that I would still be charged for the DVD plan. Why anyone would want to "Suspend" their DVD Plan and be charged for it, I have NO IDEA! I have called Customer Service and they said it has to be "Canceled." a "Suspension" just stops the DVDs from being delivered to your house. NETFLIX could be much Clearer about this on their website! Check your BILL and see what they are charging you for!

Date of experience: August 31, 2022
Washington
1 review
0 helpful votes
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Netflix SUCKS!
August 24, 2022

I was able to access my netflix account but not able to play anything. I went through level 2 support then they were calling me for level 3 support because they couldn't figure out why it wouldn't play, but everything else on my TV would. I called the TV manufacturer and they reset the TV and reinstalled all apps - this did not fix the issue. I wasted hours of my time trying to figure out a netflix problem.

I was unable to use anything on netflix for more than a month. When I asked for a refund, they couldn't do it because I had gone into netflix during that month to see if netflix fixed the issue and it would play anything ( it wouldn't).

Netflix can't tell if I accessed the app (on my TV) or played a movie. Because accessing the app is the same as playing a movie and this means they wouldn't process a refund.

*****If you have an issue with Netflix and they can't solve it right away FIRST CANCEL. Otherwise, you will have to depend on their $#*!ty refund policy.

I guess their earnings being down has impacted their loyalty to their customers. They used to be a good company - I've had their service since it was on DVDs. I'm canceling

Date of experience: August 24, 2022
Michigan
1 review
0 helpful votes
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Horrible
August 22, 2022

Pretty good content - but streaming is not good. Takes forever to buffer even on 4K xfinity. No problem with Hule or Amazon - Bye, Bye Netflix

Date of experience: August 22, 2022
Maryland
1 review
0 helpful votes
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It does worth anymore
August 21, 2022

More and more Netflix cancels saisons for stupid reasons. While there are many interesting first year show (or second sometime) Netflix cancels them for weird reasons… I don't care having dozen and dozen of new series if I stay frustrated by cancellation of my preferred ones!

Date of experience: August 21, 2022