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Netflix

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Overview

Netflix has a rating of 2.5 stars from 1,822 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Netflix most frequently mention customer service, credit card, and good movies problems. Netflix ranks 2nd among Streaming Movies sites.

  • Service
    270
  • Value
    270
  • Shipping
    110
  • Returns
    113
  • Quality
    254
Positive reviews (last 12 months): 10%
Positive
5
Neutral
3
Negative
42
46
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How would you rate Netflix?
Top Positive Review

“Netflix is my go-to streaming service for its vast library of movies”

Nat G.
3/29/24

Netflix is my go-to streaming service for its vast library of movies, TV shows, and original content. The user-friendly interface makes it easy to discover new favorites, and the personalized recommendations help me find content tailored to my interests. I appreciate the ability to create multiple user profiles for personalized viewing experiences. The monthly subscription fee is well worth the endless hours of entertainment

Top Critical Review

“Disappointed lately”

Zach P.
9/28/24

I'm disappointed that Netflix has added adds now. This was one of the major draws of a streaming service and now you have to watch adds or pay a premium to not have them. Very annoying. Also, I hate how most of the Netflix originals most of the time are not family friendly. There is often so much foul language and sexual content that the majority of the time, if I see that it is a Netflix original, I just skip over it. Shows don't have to have all of that to be good. Wish they would stop feeling like they have to add more and more of it.

Reviews (1,822)

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Reviews that mention popular keywords

customer service (80) stranger things (17)
Thumbnail of user nicks73
India
5 reviews
13 helpful votes
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October 27th, 2014

Recently I have joined this site and they are providing good service. If you join this then you can watch any of the movies online but the only thing is that they are charging a bit from the customers. They are updating the movies every time. In my personal point of view I like this service very much.

Thumbnail of user tinalouisel
Hawaii
17 reviews
104 helpful votes
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August 23rd, 2018

There are soooo many choices to watch. And thank goodness they have profile algorithms to help because (I don't know about you), but I'd literally spend nearly as much time searching as I do watching.

I love that they notify you of new seasons on shows saved in your profile. I love their movie suggestions. I love having the ability to binge watch my favorite shows.

Thank you Netflix! You're my date on many lonely nights.

Thumbnail of user olivian94
Illinois
2 reviews
4 helpful votes
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October 22nd, 2021

Netflix is my favourite streaming service for watching movies and TV shows. Probably, only those who do not like to watch TV shows and movies have not heard about Netflix yet. I like this streaming service so much that I have had a subscription for 1.5 years. I have never regretted this!
I love the way Netflix looks. Perhaps from all services that I have used this service has the best interface.
On the main page, offered movies are changing all the time, and usually, there are either new movies or new seasons of popular ones, or the most-watched TV shows and movies.
I find it quite great that when you hover the cursor over the movie you like it starts to play the trailer and show the basic information concerning the specific movie.

Thumbnail of user michals15
Germany
2 reviews
1 helpful vote
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August 12th, 2017

I watch netflix every day and I enjoy their content but there is no possibility to save their movies on device for watching the video offline or to control the quality of the video:/

One more thing that should get fixed is the Costumer service. I waited around a week until I got an answer.

Tip for consumers:
If you getting issues on Samsung devices then just disable smart stay ;)

Service
Value
Quality
Thumbnail of user conorg14
New York
5 reviews
0 helpful votes
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October 17th, 2023

When nextflx first came out they was able to shut down blockbuster with the low cost of $5.99, few months later to $7.99 then few more months they jumped to $12.99, people blew up and started cancelling their Netflix service,so Netflix lowered back down to $7.99, after a year it went back up to where it's at now $9.99-$12.99 which is B.S. THEN they limited you how my members can have access to Netflix. This is why I will never go back and it's been at least 8yrs or more. There are two many more platforms out there that are cheaper and play better movies. Nextflx movies will play the same ones for 2,3 months sometimes. NOT WORTH IT. SHOVE IT NETFLIX

Service
Value
Shipping
Returns
Quality
Thumbnail of user charlesm1689
Indiana
3 reviews
9 helpful votes
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June 1st, 2023

Avoid Netflix if possible. My account was hacked, when I contacted Netflix they informed me that it was my fault and they could not recover the account because the hacker had changed login and payment methods so I could not access account to cancel it even though I could verify all but the new email the hacker had added.

Netflix agreed to close the account in question and assured me that as the payment method had been changed I would not be charged. Two weeks later I see a charge from Netflix for monthly service. I immediately contacted Netflix about they charge and was informed that the hacker had had the account restored and my card was backup payment method. All this even though Netflix rep had assured me this was impossible.

Almost 2 hours on phone with Netflix and they have promised to refund the stolen funds and claim to have removed card info. But as they are not a trustworthy company and accounts are vulnerable I will now have to change debit cards

Tip for consumers:
Netflix customer service reps are rude and interrupt customers and try to make everything the customer's fault. Bad company to do business with and poor account security

Service
Value
Quality
Thumbnail of user verede
Pennsylvania
1 review
0 helpful votes
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November 26th, 2015

Netflix sucks!
[1]The internet transmission stops on average every 60 seconds and then you need to wait about 2-3 minutes before it continues.
[2] When it returns, half the time it returns in the wrong place.
[3] In most movies it actually can't even continues and it drops out in the middle of the movie.

"Horrible" experience!

Thumbnail of user gweno5
Indiana
6 reviews
23 helpful votes
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September 22nd, 2018

Ok, so the movies are "ok" and the tv shows are "ok" but the customer care... leaves a lot to be desired. When you sign up and asks for a payment method, paypal is offered, however it will ask for a credit/debit card also. It WILL not accept paypal debit card as payment and when you ask customer care for help to change it... oh heavens, I have never had a "rep" get arrogant with me about changing a payment until this morning. This makes the hassle of getting Netflix really not worth trying. I have tried two different reps and neither were:
1. Able to be nice and
2. Able to help
What good is having customer care if they DON'T care? Or better yet, be able to help? SHAME on you Netflix!

Thumbnail of user charleso25
Wisconsin
11 reviews
14 helpful votes
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September 16th, 2016

I have had a netflix account for quite awhile, it has even replaced my regular television service. I only regret that their browsing function is not as transparent as it could be, which seems to be designed with the intention of hiding the fact that they do not have as many shows that I actually want to watch as they could. It's also a problem that they regularly remove shows from netflix before I have a chance to watch them.

Thumbnail of user davidr2294
Canada
1 review
5 helpful votes
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May 5th, 2020

Sad most people don't know, most everything in the media is full of bought and paid for propaganda, Netflix used to be good, but since they hired the Obama's, the amount of embedded propaganda designed to influence your thoughts, opinions an feeling's has skyrocketed, but, that is their job!

Thumbnail of user jeanclauder5
Maryland
1 review
0 helpful votes
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August 21st, 2022

More and more Netflix cancels saisons for stupid reasons. While there are many interesting first year show (or second sometime) Netflix cancels them for weird reasons… I don't care having dozen and dozen of new series if I stay frustrated by cancellation of my preferred ones!

Thumbnail of user lisak164
California
8 reviews
27 helpful votes
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December 12th, 2017

I live in a rural mountain area and that means no access to things like cable televion. Thank goodness for Netflix! I love them for being able to order movies on disk delivered to my mailbox and now that we finally have some almost decent internet, I have become hooked on their great original programming - Luther, Stranger Things, Frontier, The Crown and on and on. We've been with Netflix since day one. It's the go-to in our house and a whole lot cheaper than pay-per-view on DirecTV.

Thumbnail of user peytanm
Minnesota
2 reviews
15 helpful votes
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December 13th, 2020

I've always loved Netflix. When my mom figured out she could get Netflix I said "whats Netflix" she said "Netflix is an app where you can watch movies you like all the time without being bumed you can't get it because you don't want to pay money or your parents said no because they did not want to pay for it so Netflix is a way where you and your family can enjoy a movie in pease and quiet. Download the app today.

Thumbnail of user alexg1230
Kentucky
1 review
2 helpful votes
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September 1st, 2022

Okay i love netflix, i'm always watching something on netflix but criminal mind is my favorite show and they took it off they have taken it off many times i'm asking very nicely for netflix to put it back on and if they don't i will be very upset i'm talking like i will delete netflix and cancel my payments and so will many other criminal minds fans we do not play about our show, please consider putting criminal minds back on... thank you

Thumbnail of user christopherh67
Washington
3 reviews
6 helpful votes
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March 3rd, 2016

I have been with Netflix since close to the beginning. I have become a huge fan of their streaming and their original programming. My only wish is that there were more movies and older TV shows that could be streamed. This is a product of licensing and not a result of the efforts of Netflix. Definitely recommend!

Thumbnail of user johnb849
Nebraska
1 review
0 helpful votes
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April 14th, 2017

They slow it down, then display problems. Happened this year and years ago. Cheap. I can go any where, and there streamling is by far better. I'm done tomorrow. One computer, one tv. They charged me for 4 tv's and one computer

Thumbnail of user jeromer57
Florida
3 reviews
2 helpful votes
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September 29th, 2020

I loved Netflix years ago when I first subscribed. Now, it seems the quality of shows and movies has decreased. The number of foreign language shows seems to be a huge proportion of what is available now. Even a lot of the Netflix originals are foreign language. Of course, the subscription cost continues to increase too. If a show or movie is high quality, I don't mind reading the subtitles. One of the odd things is some of the shows or movies allow you to select the dialogue in English but what the actors say in English does not match the closed captions. Don't get me wrong I love some of the foreign language programs such as the Indian films Article 15 and The Forgotten Army and some of the Korean shows - The Man From Nowhere, etc and some other foreign language programs. Netflix needs to tighten its quality controls for selecting programs available to subscribers.

Thumbnail of user connorm18
Canada
7 reviews
2 helpful votes
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March 30th, 2017

So much stuff not on the Canadian version it is improving though just got the us version of shameless so happy about that oh and the fighter but back to my point Canada should be on the same page as us just saying

Thumbnail of user shannonc48
Arkansas
20 reviews
48 helpful votes
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January 3rd, 2016

I am pretty happy with my Netflix service over the years. I like that there are different movie catagories, and they give me other ideas of movies to watch based on my previous viewing history. There are some things that I continue to search for on there that they still do not offer, which is why I give it a 4 out of 5.

Thumbnail of user bobbyk
New York
83 reviews
373 helpful votes
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August 6th, 2009

The best way to use netflix is to join for a month or two and then try to cancel. When you cancel, they will prompt you for a lower rate and give you special deals. Then, you can rejoin for cheaper than before. Or, you can quit entirely and they will try to entice you back with even better deals. Sure it takes a little bit of effort, but it is worth the cheaper rate to try and quit and rejoin later on.

No more going to the video store for me, blockbuster and their late fees can kiss my money goodbye.

Thumbnail of user rhondaw24
Washington
1 review
0 helpful votes
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February 22nd, 2016

I just had the best help(Jeffery) from Netflix. I had just finish watching "The Return" and start on season 2 and there was know subtitle and I could not understand what happen... so I call and Jeffery took his time to help me get that "sub-title in English". OMG! Netflix you have the best employee, they are better then the cable employee. THX Jeffery:-) Hugs! Hugs!

Thumbnail of user lawrencew470
Missouri
1 review
0 helpful votes
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September 6th, 2022

F*ck Netflix for Cancelling The OA. Its a great Show. My fiance and I just watched it after wondering what the big deal about the show was. Its mind blowing. Great Television. Netflix seems to cancel all the Best Shows.

Thumbnail of user angief13
New Jersey
5 reviews
48 helpful votes
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December 12th, 2015

Cost Effective and way better than that paid for Cable. Cable prices are ridiculous and with their pricing, due to current economy prices, don't they show. How much they care which is None. Netflix is the way.

Thumbnail of user maddiet1
Ohio
1 review
0 helpful votes
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October 1st, 2017

If you're looking to use Netflix to watch movies or newly released movies, it is not the place. Most titles I have searched Netflix does not have. They are always adding & removing movies too which is frustrating when you go to watch one of the FEW good movies they have & it is no longer there. However, I have always loved Netflix for watching tv shows. I have used it to binge watch series & watch series that are no longer on the air. Unfortunately now I am considering cancelling my Netflix subscription altogether as they have removed several tv series I have always gone to them to watch, & they are going to continue removing tv shows and movies. Netflix is the place to go if you're looking for absolutely trashy movies that have never been heard of before, and the few good tv shows it has left before they remove those too within the next couple months. Not a fan.

Thumbnail of user samj127
Texas
4 reviews
1 helpful vote
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October 26th, 2017

I love the fact they keep adding new shows! Their product is of great quality and I appreciate that they removed the ratings, I've ended up watching things I wouldve never watched if I had seen the star rating. Netflix is a must have service.

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