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North Carolina
3 reviews
9 helpful votes
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Foreign movies
August 11, 2015

I live in the state of Washington I speak English so why are most of the movies netflix puts out are in foreign languages, I want to watch a movie not read it. Netflix used to be my favorite now as far as movies go not so much, and the movies seem to be getting worse, they don't even rate B movies more like D movies. I'm very disappointed with netflix. Get with it netflix give us what we want American made entertainment!

Date of experience: August 11, 2015
Pennsylvania
1 review
0 helpful votes
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Boycott netflix.
June 14, 2023

Appearently, we signed up under share on 4 devices, an since netflix sees it has more accounts then subscribers. So they make it to where everyone has to pay.
Originally what the agreement was can be played on 4 devices.
I say we boycott netflix like we did Budweiser an hit there pockets. Make them uphold there agreement

Date of experience: June 14, 2023
GB
1 review
0 helpful votes
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I have just received an email from Netflix to say that the Basic plan that I subscribed to will be discontinued from 10th June. This was costing me £799 6 months ago it was put up from £6.99.
I am being downgraded to the new Standard package which has adverts. We declined this package when first asked to move to it, as I do not want to have to pay to see programmes with adverts in between. They are getting revenue from the adverts so this plan should be free.
So to get a advert free plan I now have to pay the Standard £10.99 a month approximately 37% increase for nothing different to what I currently have or Premium and £17.99 a month.
This is unacceptable on all fronts. I tried to email their customer service department, and the only way I could speak with anybody was either by phone or online chat. I chose the online chat forum and gave them my complaint. The said that they would feed it back to the team. No official answer to my complaint. They refused to escalate it to a manager. They would not give an email address or address to which I can write to make a formal complaint.
This is not the way to treat you customers. I will be cancelling my account once the new plan kicks in for another service that do care about their customers.

Date of experience: May 9, 2024
Ohio
1 review
0 helpful votes
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Scam
August 5, 2016

I sent back a DVD on Monday... this is Friday night... they say that they did not get the DVD until Thursday... and that their processing center is closed as of 4:30 A.M. on Friday early morning... SO, the earliest my next DVD will be sent out will be Monday. BUT, they said they can take up to 3 full days to send out another DVD. They have done this several times, so I have cancelled both my accounts with Netflix... they aren't worth the hassle. No wonder the price of their stock has gone down so much... :(

Date of experience: August 5, 2016
New York
2 reviews
9 helpful votes
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Only problem
May 26, 2022

I started with Netflix way back when they were mailing DVD's and continued when they switched to streaming. They've always done a good job at providing the maximum convenience, big selection, and minimal cost. The only problem I've had is that they often push things they want you to see, and guess incorrectly at what you want to see, so sometimes I end up sifting through a bunch of stuff I'm not interested in to find movies I am interested in.

Date of experience: May 26, 2022
Idaho
1 review
5 helpful votes
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Everyone I know who has or had Netflix has the same steaming issues with Netflix. It's absolutely not worth a penny! Hulu is by far more superior with better content and never an issue with streaming quality. I hate Netflix they charge more more now for the same crap and can't fix their steaming issues so by by Netflix good luck waisting your money on shows you can sometimes watch. Go Hulu or literally any other app

Date of experience: June 25, 2022
West Virginia
2 reviews
5 helpful votes
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Simply the best deal for your money.
I don't like that some movies and shows aren't available for streaming and can only be gotten by DvD. (meaning that to view everything available you need both plans.) But other than that, I LOVE Netflix.
They really care about thier customers too. They listen and learn and improve the site based on customer need... not company bottom line. And for that they have loyal customers that will be with them and supporting them for years to come.

Date of experience: July 9, 2012
Minnesota
3 reviews
6 helpful votes
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Netflix provides a great service for a great price. There is nothing bad I can even really think of saying about them. I have been a satisfied customer for at least 2 years! They also provide great customer service when there are issues (which does not happen often).

Date of experience: November 27, 2012
Indiana
6 reviews
5 helpful votes
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My wife & I really enjoy the Netflix network. Great way to watch wonderful shows, which we enjoy alot. Commercials are nice & just very affordable during these hard times where we can't afford regular cable. Keep up the great job Netflix & thank you for your services.

Date of experience: May 5, 2017
Canada
32 reviews
32 helpful votes
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We have enjoyed finding a series and each night or only Friday nights watching a series. It is great to have immediate access to TV series, documentaries and movies. And you can sign up loved ones and friends who also get to benefit from your membership. It is very economical. Only downside is they dont have current movies - they are about 5 months behind.

Date of experience: February 9, 2016
Canada
6 reviews
14 helpful votes
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Regular networks and Hollywood are dying and there is no question why. Netflix has paved the way for consumers to watch what they want, when they want and all for less than the price of one movie ticket per month. Netflix delivers great programming I only wish the Canadian Government would allow Canadians the full spectrum of programming our friends in the USA enjoy.

Date of experience: March 3, 2017
Hawaii
2 reviews
21 helpful votes
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I love this service!
November 5, 2015

Nothing but positive things to say about Netflix. I currently pay to have 3 dvds out at a time but occasionally they send a fourth one that I've been waiting a long time for. Exchanges for damaged discs are done very quickly. Very, very happy!

Date of experience: November 5, 2015
California
2 reviews
6 helpful votes
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I love Netflix, but seriously... guys... have more varieties of movies to choose from. I don't like the sneaky tactic (?) of just changing the movie poster every month to make it look different. Bring more awesome movies online please.

Date of experience: March 15, 2017
Australia
2 reviews
0 helpful votes
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Netflix is good
July 28, 2017

Check it out... it's good some good stuff on there.
It's def. Not the be all and end all... but it's a good solution for cost effective entertainment streaming. Areas that need more content (australian netflix) documentaries and movies

Date of experience: July 28, 2017
Louisiana
2 reviews
4 helpful votes
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Series Poopers!
July 9, 2022

When Netflix dumps amazing series such as Marco Polo etc. during the cresendo without explanation, it becomes travesty! One must consider the feasibility of following any of Netflix's series if this irritating practice remains the standard.

Date of experience: July 9, 2022
California
104 reviews
543 helpful votes
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I had Netflix for several years on my iPad before I switched to another movie site. Netflix had NO relatively recent movies at all. Neither does this other site. It was OK, but not impressive. It was just "OK".

Date of experience: January 25, 2015
Texas
5 reviews
6 helpful votes
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Good experiences
April 1, 2016

I have been a member since this company began. I have never had a problem with any of their products, and have even purchased used DVDs. When reporting problems, the customer service department has always been helpful and resolved the issue in a timely manner.

Date of experience: April 1, 2016
Oklahoma
8 reviews
12 helpful votes
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Not quite five stars
February 1, 2016

Netflix has quite a few selections and some good shows produced for them. However, I find their on screen (T. V.) selection to be difficult to move around and select. Secondly they have limited selections on T. V., unlike their online services.

Date of experience: February 1, 2016
Texas
5 reviews
0 helpful votes
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I thought that your catalog would be more varied and with better quality, in addition, the play of the movies and series that I want to see is blocked from time to time. They should improve their streaming platform a little more

Date of experience: November 4, 2021
New York
2 reviews
0 helpful votes
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Netflix is my everyday companion. It has so many good shows to watch and the library keeps expanding. It is very easy to navigate through website and the visual and sound quality of the content is excellent! The premium membership could be cheaper, but I am willing to pay the price, because Netflix equals fun!

Date of experience: October 19, 2018

Overview

The company has a mixed reputation, with some customers appreciating its extensive library of content and user-friendly interface, which enhances the viewing experience. However, numerous complaints highlight significant dissatisfaction with rising subscription costs, technical issues like slow loading times, and customer service inadequacies. Many users express frustration over billing problems and the perceived decline in content quality, particularly regarding Netflix originals. Overall, while the platform remains popular for its variety, the growing concerns about service reliability and customer support suggest a need for improvement to retain loyal customers.

This summary is generated by AI, based on text from customer reviews

service
278
value
277
shipping
113
returns
117
quality
258
+46