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NetflixReviews 1,825

2.3

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Netflix Reviews Summary

The company has a mixed reputation, with some customers appreciating its extensive library of content and user-friendly interface, which enhances the viewing experience. However, numerous complaints highlight significant dissatisfaction with rising subscription costs, technical issues like slow loading times, and customer service inadequacies. Many users express frustration over billing problems and the perceived decline in content quality, particularly regarding Netflix originals. Overall, while the platform remains popular for its variety, the growing concerns about service reliability and customer support suggest a need for improvement to retain loyal customers.

This summary is generated by AI, based on text from customer reviews

service
281
value
279
shipping
113
returns
118
quality
259

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Michigan
1 review
4 helpful votes
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Ripoff
August 20, 2022

I canceled my service with Netflix over 3 months ago ok no problem until tonite when I received an alert saying they deducted $22 from my account I called customer service but as usual received no help there so now Monday after Working a 12 hour shift I get the pleasure of going to my bank and dealing with the nonsense of trying to get my money back that netflix stole from me

Date of experience: August 20, 2022
Australia
2 reviews
0 helpful votes
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I am using Samsung TV and so far I didn't had any problems with Netflix app. I can open any type of movie or tv show in second so honestly. But we need more quality content on Netflix, some TV shows are just too bad, acting poor, sometimes it seems that Netflix is just adding bunch of staff, not paying attention to quallity.

Date of experience: August 16, 2022
New York
1 review
3 helpful votes
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They suck
August 12, 2022

They always wanna charge a extra fee but and u have to wait 8 days to get your payment back on the card they don't show nothing new I advise nobody to get Netflix because they are a waste of time

Date of experience: August 12, 2022
GB
1 review
2 helpful votes
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Charged twice a month
August 10, 2022

I found out through my banking app that Netflix had been charging me twice a month for thirteen months and when contacted they would only refund one month. Not worth the hassle there is cheaper options out there.

Date of experience: August 10, 2022
GB
1 review
0 helpful votes
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Amazing!
August 11, 2022

This new series The Sandman is amazing! This is something that I waited for long time, it really keeps my attention from the beggining until the end. Lord of the Dream is such a perfect role for Tom! He really give us great perfomance, al least 4 episode that I watch for now.

Date of experience: August 10, 2022
West Virginia
1 review
0 helpful votes
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Netflix is junk
August 9, 2022

They have had some good shows. But then been canceling all good shows to keep foreign junk, dancing with starts crap etc. They don't ever keep anything good and that's why I canceled my subscription.

Date of experience: August 9, 2022
Maryland
1 review
3 helpful votes
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If anyone is interested in upgrading their Netflix from one screen to two- wait till the last day of your billing cycle otherwise you get overcharged! I changed 7 days into my cycle and they didn't even prorate my bill, when I spoke with customer service the woman was rude about it and felt that I shouldn't be asking for the money that is owed to me, she kept saying that my billing date changed effective the day of my upgrade which is exactly why I should have a credit!

Date of experience: August 9, 2022
Minnesota
1 review
1 helpful vote
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So spam and fake, send spam messages all the time. I really do not like their sendingmessages all the time, and keeps changing account, like every half hour a new account would send another spam message.

Date of experience: August 8, 2022
North Carolina
1 review
0 helpful votes
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How The $#*!!
August 4, 2022

How the $#*! you Take Down DJANGO …. LIKE ITS $#*!ING DJANGO YOU GOT TO PUT IT BACK UP THIER come on NETFLIX for that you getting a 1 star STOP TAKING DOWN ALL THE GOOD STUFF. YALL BETTER NOT TAKE DOWN PLAYERS CLUB FR BRUH

Date of experience: August 4, 2022
Virginia
1 review
0 helpful votes
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Purple heart 2
August 3, 2022

I think we need a purple heart two because they didnt show if they had kids or if he join the army again

Date of experience: August 3, 2022
Illinois
1 review
4 helpful votes
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There is no features on subtitle, like color, background, size which is standard on streaming site. 1

Date of experience: August 3, 2022
GB
1 review
0 helpful votes
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Disappointed
August 3, 2022

I used to like Netflix, but not it has been horrible. More expensive for less choices of movies.
So I have decided to use over streaming that are cheaper and have a larger selection of movies.

Date of experience: August 3, 2022
Maryland
1 review
3 helpful votes
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Ozark kept the (N-flix) afloat, you get better quality on Hulu, at a much better price, I will cancel my subscription until this CEO had been fired, they totally have forgotten about the consumer, sad sad company.

Date of experience: August 2, 2022
Australia
1 review
1 helpful vote
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I have contacted both Samsung and Netflix to help with this issue and they both blame each other. I can access Netflix on all my other devices, but not on the Samsung TV. When I try to log in it says my details do not match Netflix records even though I have tried to carefully log in several times.

My TV is a 2003 Samsung model: UA55F6400

Samsung says that Netflix will not update their App to work on this model. Netflix says it is a Samsung issue. Very frustrating to say the least.

Date of experience: August 1, 2022
Tennessee
1 review
6 helpful votes
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Horrible
July 28, 2022

I recently experienced awful service from Netflix where i was being charged twice a month. Upon calling they told me that my email address was changed i asked for them to refund me for the second payment that had been taken out for the last three months and they only refunded me one payment stating ii had to go through my bank. However they refused to acknowledge it was there error and credit my account. Think twice and review your payments with them.

Date of experience: July 28, 2022
GB
1 review
0 helpful votes
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شركة همها الرئيسي هو الحصول على مبلغ الاشتراك ولا يساعدون المشتركين اذا حصلت لهم مشكلة. خدمة الزبائن سيئة وليست لديهم فكرة عن سياسة الشركة وكل شخص منهم يعطي رأي مخالف للاخر.
والادهى يقولون انه ليس لديهم خدمة الشكوى ولا يكتبون رسالة رد على اي تسائل لهم.
لا انصح بهم وابحث عن البديل

Date of experience: July 19, 2022
Canada
1 review
7 helpful votes
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THE WOKE CHANNEL
July 12, 2022

IT'S RIDICULOUS HOW MANY OF THEIR SHOWS MANAGE TO HAVE GAYS AND TRANS.
WAY TO WOKE FOR, I'M SURE, THE MAJORITY OF THE VIEWERS. WE DON'T APPRECIATE YOU RAMMING YOUR WOKE, INCLUSIVE AGENDA NONSENSE DOWN OUR THROATS.
AS A BUSINESS MODEL, YOU'RE SUPPOSE TO CATER TO THE MASSES NOT THE VERY SMALL PERCENTAGE THAT PUSH THIS CRAP. YOUR CEO OBVIOUSLY ISN'T A VERY GOOD STUDENT OF THIS BASIC BUSINESS CONCEPT.

Date of experience: July 12, 2022
Louisiana
2 reviews
4 helpful votes
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Series Poopers!
July 9, 2022

When Netflix dumps amazing series such as Marco Polo etc. during the cresendo without explanation, it becomes travesty! One must consider the feasibility of following any of Netflix's series if this irritating practice remains the standard.

Date of experience: July 9, 2022
Virginia
1 review
1 helpful vote
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Netflix has a very wide variety of content, and it may not always have the best selection, but there is always a movie or show you can find to kill time.
If I could do anything, I'd add a chat or comment feature. Especially when episodes release weekly, it'd be nice to see what other people who just finished watching it thought.
Anyway point is, as long as you can afford it or share it with a family/friends, I think it's worth

Date of experience: July 6, 2022
Australia
2 reviews
1 helpful vote
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Last season of Stranger things is amazing! Actors are great and music in background give us a great vibe!
Thanks to Netflix i was able to watch whole season in two days! Cant wait for new season to come. It will be tough to wait 2 years now but I am sure that next season will be blow minded!

Date of experience: July 5, 2022