• Bookmark

    Netflix

Netflix

Is this your business?
Write a Review

Overview

Netflix has a rating of 2.5 stars from 1,822 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Netflix most frequently mention customer service, credit card, and good movies problems. Netflix ranks 2nd among Streaming Movies sites.

  • Service
    270
  • Value
    270
  • Shipping
    110
  • Returns
    113
  • Quality
    254
Positive reviews (last 12 months): 10.2%
Positive
5
Neutral
3
Negative
41
View ratings trends
46
See all photos
How would you rate Netflix?
Top Positive Review

“Netflix is my go-to streaming service for its vast library of movies”

Nat G.
3/29/24

Netflix is my go-to streaming service for its vast library of movies, TV shows, and original content. The user-friendly interface makes it easy to discover new favorites, and the personalized recommendations help me find content tailored to my interests. I appreciate the ability to create multiple user profiles for personalized viewing experiences. The monthly subscription fee is well worth the endless hours of entertainment

See positive reviews
Top Critical Review

“Disappointed lately”

Zach P.
9/28/24

I'm disappointed that Netflix has added adds now. This was one of the major draws of a streaming service and now you have to watch adds or pay a premium to not have them. Very annoying. Also, I hate how most of the Netflix originals most of the time are not family friendly. There is often so much foul language and sexual content that the majority of the time, if I see that it is a Netflix original, I just skip over it. Shows don't have to have all of that to be good. Wish they would stop feeling like they have to add more and more of it.

See critical reviews

Reviews (1,822)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (80) stranger things (17)
Thumbnail of user stephaniew75
Maryland
2 reviews
0 helpful votes
  • Send Message
June 20th, 2016

I won't lie; I've basically stopped watching television in lieu of Netflixing in bed after a long day at both jobs. The one thing I wish was available though is DVD extras. I would LOVE access to director commentaries, deleted scenes, etc!

Thumbnail of user heatherc1452
Louisiana
1 review
0 helpful votes
  • Send Message
May 29th, 2023

You will lose and are losing new customers due to this new rule. Your company is most concerned about money money money. Putting Money before your customers you will Fall.
Who cares if people share passwords. By sharing most people will end up signing up for their own subscription. The way you are going about this is guaranteeing your company will lose and is losing subscribers and in time will fall. Love how this determines your credibility on reviews. Lmao

Thumbnail of user marlenej8
Honduras
5 reviews
2 helpful votes
  • Send Message
January 13th, 2017

Great app it really is, i love Netflix they give my favorite Movies and t. V shows i really cannot get tired of using it, i mostly use it at night time before bed i can just relax and watch some great movies, like 3 or 4 episodes simetimes i tried to watch the full season ahahha, trust me you should download it and its only 8dollars Monthly

Thumbnail of user keithw97
Nevada
1 review
4 helpful votes
  • Send Message
February 20th, 2018

Netflix used to move more high quality movies to streaming from the DVD list. Now it seems mostly junk movies get moved from DVD to streaming. This doesn't encourage customers to switch to streaming as Netflix plans for us to do.

Thumbnail of user deborahc20
Arizona
3 reviews
1 helpful vote
  • Send Message
March 22nd, 2016

I do wish more of the older movies and shows were available to stream. I know I have the option to add to my membership then order the dvds but I am on a tight budget so can't add that to my bill right now. There is ALOT of variety though and I love having them!

Thumbnail of user haileeb9
Wisconsin
2 reviews
0 helpful votes
  • Send Message
June 22nd, 2023

Every time I want to watch Netflix if I haven't watched it in a little bit it makes me go through this process of ether making a new household for more money, making a new account or that I'm traveling. This is annoying, tonight i have both of my little siblings over and they both wanted to watch Netflix, I had to go through that process again at 11:30 at night and there were so many stupid steps and extra crap I dint want to try and go through just to watch some mediocre show. And I'm definitely not going to pry more for an other "household" when I only live in one house. This is ridiculous. And I'm seriously Debeating on just canceling my subscription and going elsewhere.

Tip for consumers:
Just residuals

Products used:
Netflix account

Service
Value
Shipping
Returns
Quality
Thumbnail of user michaelk272
Pennsylvania
10 reviews
70 helpful votes
  • Send Message
November 26th, 2017

Today with hundreds of cable channels to flick through and on-demand choices from your cable supplier... it's actually a pretty good bargain to have NETFLIX as an alternative source of entertainment! The cost per month is nominal, and the wide variety of categories to choose from are fairly extensive. I tend to watch a lot of documentaries on NETFLIX, and find them to be for the most part very good entertainment. Movie selections are also very good, and you can dial in the type of movies you are interested in such as drama, scary, action, etc! All in all, I really feel that NETFLIX is a very good source of viewing options at the right price. Don't get me wrong... NETFLIX is not the end all be all... but dollar for dollar it provides some great viewing. If you never tried NETFLIX, I would recommend it especially for having a wide enough selection to suit almost everyone in your family. Thumbs up here for NETFLIX!

Thumbnail of user johnm66
Florida
5 reviews
6 helpful votes
  • Send Message
May 9th, 2011

I've been using netflix for about 10 years. They have super customer service and a solid product.

Since they have expanded to online viewing, I've pretty much stopped getting the DVD's. I can watch everything through my Wii.

If you have a Wii, PS3, Xbox360 it worth the try.

Thumbnail of user kaseyp
California
19 reviews
98 helpful votes
  • Send Message
August 17th, 2010

Netflix is best way to catch up on any of your TV shows or even old classic movies. I usually signup for netflix every summer to catch up on my movies and shows. I even rent some really old school movies like the Goonies. Best part about netflix is you get awesome pricing plans which you can choose from. If you're a crazy movie fanatic like me you can order 3 movies at ones and send them back one by one as you finish watching them, and get more in return.

Thumbnail of user sandras2519
Canada
1 review
0 helpful votes
  • Send Message
January 11th, 2022

As I pay for the "amazing TV app"Netflix, I look through Upcoming titles. Every one of them is a B or a C rate movie, with which I can watch on other TV apps that are FREE. The only shows that seem worth the app are the exclusive ones. So, I pay for the app for 1 month to catch up on them. Then drop the app, go to free app and watch A rate movies. Waste of time and money, utterly.

Thumbnail of user jeremyg
107 reviews
581 helpful votes
  • Send Message
May 18th, 2007

Great for foreign films, independant movies, concert DVDs, classics, and TV shows - I think the real value of Netflix is always having a DVD lying around that you want to watch. Even if I only watch one movie a month, it's all about that random rainy Tuesday night when there is nothing on TV and going to Blockbuster is too much trouble. That's worth $15 a month to me. That said, I love watching Warner Herzog films from the 70s that you can't find anywhere else. And I love watching Flaming Lips concert DVDs that I would never buy, but am happy to have mailed to my house. Same goes for episodes of Curb Your Enthusiasm. It's a great service.

Thumbnail of user kentw
West Virginia
7 reviews
21 helpful votes
  • Send Message
March 4th, 2017

Great service for both the movies download and the DVD thru the mail. I have both and love them... the DVDs arrive so quick I don't see how they get them so quick to me. Am glad they but Blockbuster out of business... haha!

Thumbnail of user friedab6
Georgia
5 reviews
33 helpful votes
  • Send Message
December 5th, 2017

And just like Neck Licks-Netflix is pure pleasure. The original series are some of the best entertainment to be found ANYWHERE! There is always something to watch-its not a bunch of empty channels-you get far more than what you pay for! If you cut the cord-as we have-and want to pay for just one entertainment resource, Netflix is the one to get.

Thumbnail of user mollyg3
New Hampshire
4 reviews
8 helpful votes
  • Send Message
March 10th, 2015

Netflix is worth every penny! I do not order DVDs I just stream through my ps4. I love that there is no commercials or stupid ads! It very rarely has maintanince issues! The only thing I don't like about Netflix is it doesn't update shows or movies very often! And some shows it won't add all the seasons. Instead of starting with season 1 it will start from like the 3rd or 4th season but say it's season 1. Other than that I have no complaints!

Thumbnail of user walterj8
Washington
15 reviews
51 helpful votes
  • Send Message
April 5th, 2015

Look for shows to move from Hulu Plus to Netflix as they get farther from when they were first produced. Thus Netflix and Hulu Plus are very complementary to each other. However, if you don't mind waiting longer to see a new TV series and want a large selection of movies and shows for your money you can't beat Netflix. When we get behind on watching a TV series such as one we thought was cancelled but was not in fact cancelled or moved to cable instead, we switch from Hulu Plus to Netflix. We also when we have time watch complete or many episodes available shows on Netflx rather than be always waiting for the next episode.

Thumbnail of user efraind30
DO
1 review
0 helpful votes
  • Send Message
July 17th, 2023

I don't have an acc. And am being charged 2xs. Contacted cust. Service and was told that they can only refund one charge and for the first one I have to submit a dispute with my bank. I told the rep. That my bank did not charge me without an acc. That it was Netflix. Asked for a supervisor and was denied to have one on the basis that the supervisor will tell me the same thing that he was telling me. Netflix is a rip-off. They acknowledged that I did not have an acc. And still will not refund my money.

Thumbnail of user laylab30
Australia
1 review
0 helpful votes
  • Send Message
August 11th, 2022

This new series The Sandman is amazing! This is something that I waited for long time, it really keeps my attention from the beggining until the end. Lord of the Dream is such a perfect role for Tom! He really give us great perfomance, al least 4 episode that I watch for now.

Service
Value
Shipping
Returns
Quality
Thumbnail of user gelindaj
Idaho
7 reviews
43 helpful votes
  • Send Message
April 9th, 2017

I don't get it, Netflix has raised there price to $9.99 a month yet you can't get any good movies. Even if you do get a good (new) release it is no longer new. This use to be a great place to get good movie. Now you pay more, and get crap for movies. With the price of going to the movie theaters so expensive this was a good way to get the same moves at home for a good price. Not any more. I am not a happy camper.

Thumbnail of user lynnettd
Wisconsin
7 reviews
1 helpful vote
  • Send Message
October 27th, 2015

I just get the DVDs sent to my home. I do not watch a lot of TV but when I do, it usually is way after the release. So I am grateful that I can get such items saved and sent to me to watch anywhere at anytime and at my convenience. I also like that I can get a lot of foreign movies and shows that I cannot get elsewhere.

Thumbnail of user carlye30
Minnesota
1 review
0 helpful votes
  • Send Message
May 24th, 2023
Verified purchase

If we pay $20.00 a month, oh wait $19.99, for the premium plan, it is NONE of your business what 4 or where those 4 devices are located. I travel A Lot and have 4 different devices I use at home that TRAVEL WITH ME. So now I can only watch netflix when im stuck at home? BS. I know more people will cancel than continue service with you. YOU HAVE CROSSED A LINE!

Tip for consumers:
Netflix has consistently raised their prices and worsened their content. #cancelnetflix

Products used:
Premium streaming plan

Service
Value
Quality
Thumbnail of user nikot2
Ohio
4 reviews
6 helpful votes
  • Send Message
October 21st, 2018

Huge collection of movies and TV shows. Very entertaining. The monthly price is affordable and valuable for the quality of services they provide. Couldn't find a better website to watch movies and shows.

Thumbnail of user ashleyr95
Tennessee
3 reviews
10 helpful votes
  • Send Message
December 16th, 2016

I have no problem with Netflix. The only thing is I wish the had more the new movie. And more of the tv series. Like Fresh Prince of Bel-Air, George Lopez show I love George mom benny. And some of the old tv series like I love lucy, bewitched, I dream jeannie.

Thumbnail of user elliik
Canada
5 reviews
1 helpful vote
  • Send Message
April 9th, 2017

Net flix is really kind of TV movies substitute, so you can watch whatever you want and many movies per day for just 10 dollars per month or less and there is a mobile application, so whenever you are and feel boring you can open your mobile and watch movies.

Thumbnail of user halar3
Florida
1 review
2 helpful votes
  • Send Message
April 17th, 2023

Afrocentrism is a pseudoscience that is pushing a group's agenda to claim Egypt's history and rob the actual Egyptians of it. By using false articles and zero evidence, they are still attempting to falsify history

"Cleopatra was born in Alexandria, Egypt in the Ptolemaic dynasty to Greek descent. She was NOT black. This is in no way against black people, and is simply a wake up call to preserve the history and the integrity of the Egyptians and the Greeks."

"The show is clearly done to complement the Afrocentric movement, which claims to be the owner of the ancient Egyptian civilization, and to consolidate what the movement promotes. Egypt was never black and it was never white, Egypt is just Egypt. There are many great African/black civilizations, but Egypt was/is NOT one of them. Sign the petition to stop the falsification of history!"

Service
Quality
Thumbnail of user pears8
Canada
8 reviews
17 helpful votes
  • Send Message
February 26th, 2017

I really enjoy a night of relaxing on the couch with my hubby, a bowl of popcorn and watching Netflix! There are soooo many shows and movies. Not all movies are recent and not all movies are available, but there is enough to enjoy! Some are recent like Finding Dori. But there are lots of classic shows and movies that you can watch again and again with a click of a button like the Office. Other shows that are unique are the Netflix original series, which are worth a watch like orange is the new black and a series of unfortunate events. It's just great to see Netflix making some great shows!

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

Netflix offers streaming movies and TV shows in addition to a DVD by mail rental service.

How do I know I can trust these reviews about Netflix?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Netflix?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business