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Netflix

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Overview

Netflix has a rating of 2.5 stars from 1,822 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Netflix most frequently mention customer service, credit card, and good movies problems. Netflix ranks 3rd among Streaming Movies sites.

  • Service
    270
  • Value
    270
  • Shipping
    110
  • Returns
    113
  • Quality
    254
Positive reviews (last 12 months): 10.2%
Positive
5
Neutral
3
Negative
41
View ratings trends
46
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How would you rate Netflix?
Top Positive Review

“Netflix is my go-to streaming service for its vast library of movies”

Nat G.
3/29/24

Netflix is my go-to streaming service for its vast library of movies, TV shows, and original content. The user-friendly interface makes it easy to discover new favorites, and the personalized recommendations help me find content tailored to my interests. I appreciate the ability to create multiple user profiles for personalized viewing experiences. The monthly subscription fee is well worth the endless hours of entertainment

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Top Critical Review

“Disappointed lately”

Zach P.
9/28/24

I'm disappointed that Netflix has added adds now. This was one of the major draws of a streaming service and now you have to watch adds or pay a premium to not have them. Very annoying. Also, I hate how most of the Netflix originals most of the time are not family friendly. There is often so much foul language and sexual content that the majority of the time, if I see that it is a Netflix original, I just skip over it. Shows don't have to have all of that to be good. Wish they would stop feeling like they have to add more and more of it.

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Reviews (1,822)

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customer service (80) stranger things (17)
Thumbnail of user maryr159
Oregon
13 reviews
15 helpful votes
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August 8th, 2016

Why can't Netflix stay out of politics? We are dumping Netflix because they chose politicians and propaganda. I'm not contributing any of my money to fund their propaganda. Cancelled!

Thumbnail of user samanthap80
GB
1 review
0 helpful votes
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August 19th, 2017

Within a month of being with netflix I have already got bored of non up to date movies and doctor who and call the midwife are missing episodes which were aired 2 years ago so can't keep up to date with shows I like to watch.

More up to date decent movies on Now TV and Amazon prime but Netflix is the only one with good tv shows but like I say they aren't up to date.

Thumbnail of user waynes49
Australia
12 reviews
9 helpful votes
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December 19th, 2017

We purchased our new pvr which has netflix installed in it olso a new samsung 4k tv which also has netflix easay to use great programs and very affordable every one should have a must. We love it so much great on you netflix

Thumbnail of user thogenwarth
Hungary
1 review
0 helpful votes
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January 4th, 2024

With this new policy Imma just cancel my whole subscription. It is horrendous. I won't pay double amount for the same experience. Shame on all of you, greedy $#*!s.

Tip for consumers:
Don't pay more, for the same $#*!, just cancel it, because it's ridiculous.

Products used:
I cancelled Netflix and now I'm using Disney+ and HBO. So much better!

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Thumbnail of user deweyh23
Illinois
2 reviews
0 helpful votes
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May 25th, 2023

I am so fed up with Netflix new lineup. All I ever get is foreign movies. Some are okay. Im about to cancel my subscription though if I dobt start seeing more English movies.

Thumbnail of user demetriusl4
Arizona
3 reviews
2 helpful votes
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January 26th, 2015

I love NETFLIX i will never have cable in my life as long as netflix is still running and if it ever shuts down i'll rally the entire country to protest in the streets until we get our most beloved and addictive thing back in our lives!

Thumbnail of user nikkib23
Florida
21 reviews
84 helpful votes
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August 10th, 2015

After all this time with Netflix I can almost say I am completely bored with the movie and show selections. Amazon Prime, Netflix, Comcast, HULU all have the same line up of streaming shows and everything I actually want to see is never available or is DVD or purchase demand only. So great for making every B-C movie available for streaming and all the a listers and actual "good" movies only rental and DVD plan accessible. Kudos to all the movie stream platforms for figuring out they can all deliver the same free crap movies for money.

Thumbnail of user christopherj707
New Mexico
1 review
1 helpful vote
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April 5th, 2022

Take the will smith movies off of hold their my favorites and a rare variety on Netflix because Netflix is full of BORING shows and the monthly fee doesnt go well with the lack if entertainment Netflix has displayed lately. Don't act like you guys can afford to be picky your app is getting BORING.

Tip for consumers:
Just know they havent put new shows on their app in ages it's just the same movies being rotated in and out as the months pass. They've removed the will smith movies which sucks because they really dont do a good job replacing whatever they remove.

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Thumbnail of user kr1093
North Carolina
3 reviews
5 helpful votes
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July 16th, 2013

I use Netflix both as a streaming and as a rent-dvds-at-home service. Overall, it's well worth the money for me, but there are negative aspects. Read on...

Streaming:
-- PLUS: Easy interface, works on multiple devices (tablet, phone, Windows and Mac computers, gaming systems), lots of shows/movies to watch.
-- MINUS: You have to wait until the dvds have been out for a while before they show up on streaming, which means that you can't watch the latest episode of XXXXX that aired last week. Their entire catalog isn't available for streaming. NCIS, for example, is not available streaming.

DVD rental:
-- PLUS: Lots more selection than streaming, very easy to ship back to Netflix since each disc comes in a returnable package, turn around time on DVDs is very fast.
-- MINUS: Some DVDs in sets are no longer available, which makes it impossible to watch a whole series. For example, season 2 of XXXXX show may have discs 2,4 & 5 permanently missing.

Thumbnail of user bres13
Canada
2 reviews
0 helpful votes
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December 18th, 2017

We recently got rid of our cable because we spent more time enjoying Netflix. I love the variety and or kids love being able to watch some of the retro programs that I watched as a child.

Thumbnail of user timtdati
Texas
1 review
0 helpful votes
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June 10th, 2023

Everytime I come home to watch it at like 5 in the morning when literally streaming in my household is non existent... It never works even though I pay for it. Just sad.

Tip for consumers:
Never works for me

Products used:
The streaming site

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Thumbnail of user mariek10
New York
3 reviews
2 helpful votes
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March 28th, 2013

This is best online TV service ever. I watch it anywhere where internet is available. I’m saving money on additional TV with netflix. The price is low for all TV channels they offer

Thumbnail of user susanr168
Florida
1 review
2 helpful votes
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May 30th, 2017

Season 5: Way too much time has passed to remember or follow the story. So far Season 5 is boring (just finished episode 2). It's too bad. I was a big a fan.

Thumbnail of user maxo14
Max O.
Massachusetts
30 reviews
72 helpful votes
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December 9th, 2016

Netflix go find a dictionary and look up the word VARIETY! Oh and if you do grace us foolish enough to waste $120/year on your service with a "new" movie/show, it's something that NO ONE wants to watch. Do yourselves a favor and Google "Top Ten Movies of 2016" and vwalah, there's something worth $120 a year!!!

Thumbnail of user billk205
Texas
2 reviews
5 helpful votes
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August 9th, 2018

Their library has all but disappeared compared to when I joined a few years ago. It looks like they have lots of content still, but my only language is English, and when you start looking at things you find over half the shows in other languages, most with english subtitles. Tried watching a few, very hard to follow most shows cant read and watch at same time. This is clearly intentional and there is no way to search for shows in your language. Makes the service marginal at best. In past they had a huge library of English TV series and movies, most of which are gone now. I was watching a few series only to have them be deleted while I was part way through. I'd try Flixtor.tv (I have no affiliation)which has more english language content and has a free option with no ads.

2 stars instead of 1 because Netflix does have some English content, and some Netflix made content (although most of the "Netflix Original" is non English.) If they did have a way to search for shows actually in the language you speak most of the content would disappear from the search screens. Very sad trend.

Thumbnail of user lorenac9
Argentina
19 reviews
13 helpful votes
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April 1st, 2016

Ever since Netflix appeard, I have been a memeber. It is my most favorite online membership I have! We have the family package, so each of our family members can watch what they like on either their Ipads, TVs, or cell phones and on anything that you can stream the internet. I watch Series, Movies, Documentals, National geographics, learning, investigating, recitals, cartoons, international movies and anything you want to watch. You'll never be bored of watching or streaming through their choises. I've never had a problem with them, so I have no Idea how their customer service is. It is something that I really recommend to have! I don't think anybody can regret having Netflix. Oh, and one more thing for people who are questioning in subscribing, they don't have a contract, so you can stop whenever you want.

Thumbnail of user marekd16
Slovakia
1 review
0 helpful votes
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June 16th, 2022

They couldnt even help me get somone of my account that said that i need to know card nu mbers but i lost it so i $#*!ing had to cancel all cards never gonna use netflix again

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Thumbnail of user plainr
Canada
3 reviews
21 helpful votes
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July 26th, 2016

They rely on money and give us free trials unless credit card numbers are put in. I just want to try it and I dont have any money! This is bullcrap anyways

Thumbnail of user samr199
Texas
78 reviews
47 helpful votes
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August 25th, 2018

Anytime you see popular tv show or movie scenes on social media, you can always find it on Netflix. It's such a convenient and popular website to try.

Thumbnail of user daveh69
Canada
9 reviews
25 helpful votes
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July 29th, 2014

Netflix is the perfect boredom cure or if you're looking for a specific movie. It's very convenient and cheap, I use netflix more than I use my cable.

Thumbnail of user erinm52
Canada
2 reviews
0 helpful votes
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December 22nd, 2015

I wish Netflix allowed everyone from every country to have the same viewing options. I'm in Canada and my American friends have lots of options that I don't!

Thumbnail of user robt463
GB
1 review
0 helpful votes
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June 29th, 2023

I am visually impaired and can only see large flat screen TVs as viewing devices and needed only one device connected to Netflix. BUT when I joined Netflix there was no assistance with choice of account, and I openned a standard a/c. Little did I know, that I should have openned a MUCH cheaper Basic a/c, which allows access to the one device. The Standard package is for multiple devices in the same residence. I had no idea!
I was paying £4 a month too much for 2 1/2 years. When I realised my overpayments, I informed Netflix, they flatly refused any refund (and I only asked for just one years overpayment refund). They gave me just one month credit. BUYER BEWARE, ETHICS HERE MUST SURELY BE QUESTIONABLE.? They showed me no compassion and no apology. A true, 'corporation first' run operation? The manager took a hands off approach.

Tip for consumers:
Buyer Beware. Make sure you choose the correct NETFLIX package type. Once you start paying for the NETFLIX service, if it is the wrong service, there will be no refunds for overpayments.

Products used:
Basic Package

Service
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Thumbnail of user selmab17
GB
1 review
0 helpful votes
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August 3rd, 2022

I used to like Netflix, but not it has been horrible. More expensive for less choices of movies.
So I have decided to use over streaming that are cheaper and have a larger selection of movies.

Thumbnail of user mikef78
Canada
3 reviews
3 helpful votes
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July 23rd, 2015

What is there not to love about Netflix? It has good content, it's easy to use, no ads (unlike Hulu!), and it works on all of my devices. No lag either & not bad of prices.

Thumbnail of user leej34
Wisconsin
1 review
1 helpful vote
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April 8th, 2016

I HATE "THE BECAUSE YOU WATCHED " THINGS THATS HAPPENING. I end up losing my actual categories and I end up with a bunch of because you watched crap. It sucks. The more I watch the more Netflix doesn't know me. Just because I watch one urban film, doesn't mean I want to be bombarded with urban films now. Im way more complex than that, I watch everything or anything, Netflix is making my streaming too "simple" and it's becoming annoying. I love documentaries but for some reason that category keeps disappearing, and replaced with because you watched... Which makes my documentary search very confined to whatever it was that I just watched... I ABSOLUTELY HATE THIS FEATURE AND I THINK WE SHOULD DO AWAY WITH IT!

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