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Netflix

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Overview

Netflix has a rating of 2.5 stars from 1,822 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Netflix most frequently mention customer service, credit card, and good movies problems. Netflix ranks 2nd among Streaming Movies sites.

  • Service
    270
  • Value
    270
  • Shipping
    110
  • Returns
    113
  • Quality
    254
Positive reviews (last 12 months): 10%
Positive
5
Neutral
3
Negative
42
46
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How would you rate Netflix?
Top Positive Review

“Netflix is my go-to streaming service for its vast library of movies”

Nat G.
3/29/24

Netflix is my go-to streaming service for its vast library of movies, TV shows, and original content. The user-friendly interface makes it easy to discover new favorites, and the personalized recommendations help me find content tailored to my interests. I appreciate the ability to create multiple user profiles for personalized viewing experiences. The monthly subscription fee is well worth the endless hours of entertainment

Top Critical Review

“Disappointed lately”

Zach P.
9/28/24

I'm disappointed that Netflix has added adds now. This was one of the major draws of a streaming service and now you have to watch adds or pay a premium to not have them. Very annoying. Also, I hate how most of the Netflix originals most of the time are not family friendly. There is often so much foul language and sexual content that the majority of the time, if I see that it is a Netflix original, I just skip over it. Shows don't have to have all of that to be good. Wish they would stop feeling like they have to add more and more of it.

Reviews (1,822)

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Reviews that mention popular keywords

customer service (80) stranger things (17)
Thumbnail of user spendaht
Florida
2 reviews
1 helpful vote
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July 20th, 2018

Is it me or is there more international movies on Netflix now more than anything else; especially in the dramas. I am having a hard time trying to find good movies that I like that speak English. I am not in the mood to be trying to read and keep up with the speed of the actors every movie. That is too much work and when watching movie you want to be relaxed (don't you)? Netfix I understand you trying to cater to customers all around the world but got to remember your massive English only fan base is still here as well.

Thumbnail of user sheilad21
Pennsylvania
6 reviews
1 helpful vote
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September 8th, 2016

I use Netflix to watch things with friends around the world. It's great for that. However, one thing that is so annoying is the "Are you still watching this title?" message that interrupts playing shows. If I am paying for Netflix and I have it on, what does it matter if I am actively sitting there watching it? I work from home and have it playing in the background often. But, I constantly have to get up and click that I'm still watching it. Why? Just let it play! I'm so sick of it, that I'm looking for alternatives.

Thumbnail of user alishac8
Alabama
8 reviews
3 helpful votes
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December 6th, 2016

Ok! Whoever came up with this concept is a genius and probably a millionaire by now. If you have a good internet connection that can handle streaming, you will not have any problems with Netflix. I have to say that I do not like the app as much on my phone as I do on my TV but that is because of how it indexes. I have tried Hulu (which I HATE and could never understand) and other similar apps and hands down Netflix is the best in the business... as of now!

Thumbnail of user dm19
Arizona
11 reviews
65 helpful votes
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September 19th, 2011

First, I love Netflix. I live 20 miles from town and even 1/2 a mile from our mailbox. I put one in the mail, they get it the next day and I get the new one the day after. I have a 2 dvds out at once subscription. One I use for movies and the other for TV shows. When they started the extra cost for streaming I was surprised so many people were angry. I read a angry comment on one report where a woman stated she used to subscribe to a plan with 4 dvds out at once. When they offered free streaming she cut down to one and she wonders why they had to start charging separately and threatens to cancel! Sounds to me like it was just a matter of time for the loss of profits to start. I didn't stream anyway and actually pay less for dropping it. The real crime here is the cost of high speed internet that is fast enough to stream. You have to spend $60 to $80 a month to get speeds that fast! In these hard times that could go for rent, food, utilities, gas. I can't afford it.

Thumbnail of user kristing10
Utah
6 reviews
11 helpful votes
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April 23rd, 2016

I was never a big fan of paying for cable, especially since I'm not home long enough to take in more than 1-2 hours a day of tv. For the most part I just kept the tv on so the house wasn't dead-quiet and I didn't feel so alone when my husband wasn't home. He introduced me to Netflix when we got married, and I am so glad he did! We cancelled the expensive cable bill and only pay $8 a month for some REALLY GOOD shows! We have actually bonded with more closely with friends and family through the series of shows Netflix has to offer. Love the variety, love that there is no commercials and that we can take it wherever we go (mobile app) and laptops. Between our amazon prime shows and Netflix, we never feel like we missing cable tv or the $100 bill we used to pay! Highly recommend it, get it now!

Thumbnail of user michelp29
Virginia
3 reviews
1 helpful vote
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August 23rd, 2019

Netflix, I love you so much! But, some series are too strange to understand. Russian Doll... It just seems to be a never ending loop of watching annoying people. And that includes Natasha Bianca Lyonne Braunstein who is basically playing the same kind of character personality as she did in Orange is the New Black.

Thumbnail of user pissedoffa3
Oklahoma
1 review
1 helpful vote
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September 3rd, 2022

Be warned! Really good until you get sucked in and "bam!" here comes ep 5 and on, the level of homosexual and transgender/drag-queen content slaps you across the face! What is wrong with these people who create this content. Are we no-longer allowed to just have a cool fantasy show without having this sh*t shoved in our faces. I never cared if people were gay, but brother let me tell you how I feel now. I cannot stand it. Shove this in our faces almost 24/7 and drive a huge community away from your business. *signed* America! Ps. They need to at least warn a person, just stating sexual content does not prepare you for a grown man telling a woman how much he likes to f**k her son and visa versa! (Any heterosexual couples in this show are at odds and fighting as if they are always toxic, as if gay is the way. Wtf?) call me homophobic all damn day, I call you sick and perverted. Disgusting.

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Thumbnail of user terrys142
Florida
1 review
0 helpful votes
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March 27th, 2017

I forgot I had a Netflix account until I saw it pop up in my bank statement. I gave it another look and found there wasnt much there to rationalize the monthly payments. Almost an instant cancel A few forums and articles mentioned a suspiciously affordable but legitimate SelectTV (https://goo.gl/YCyy34), which seemed to have more than enough to suit my modest appetite for entertainment. For a casual viewer like me not looking to spend much I've found its practically perfect. Even enthusiasts should find it has plenty of options. I still havent tried Hulu or Amazon, but I see no reason to at this point.

Thumbnail of user bot34
Alabama
4 reviews
0 helpful votes
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October 17th, 2016

I think that Netflix has really gone down hill in the three years I have subscribed. I know that it's "cheap" but they should still offer something for our money. The shows they are adding now are truly inferior, boring and impossible to finish. A great new show or series is rare. Even the 2nd season of "Bloodlines" was a real snoozer - even my kids hated it.

I could make a list of 100 classic movies they could add but apparently there is no interest on their part in quality entertainment - only dollars. I'm probably close to the end of my subscription days and will go back to reading.

Thumbnail of user garyc53
California
10 reviews
18 helpful votes
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March 23rd, 2015

I had Netfix way back when they sent you DVDs in the mail. When you could rent current movies. Now, I have TWICE signed up and quit my membership within the first month because I can't find anything to watch! If there are any movies that you've even heard of, they're all ten years or older. Nothing current. Biggest waste of money. Amazon prime offers better. I bought a Roku and that offers a lot more options, (including Netflix). I'm not sure what happened a while back with these people but they can't seem to offer any real decent movies. I wouldn't waste my time if you're looking for current entertainment.

Thumbnail of user weso3
California
3 reviews
1 helpful vote
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March 17th, 2015

Though I have limited my interest to movies that can be found downloaded through their website, for the price it is nice to see some 80s and 90s movie hits that haven't been forgotten. It may take a few minutes of dedicated searching, yet it does provide an alternative to Redbox, etc., for evening entertainment.

Thumbnail of user kk82
Illinois
12 reviews
55 helpful votes
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January 18th, 2016

While it is nice to have a streaming service for videos I find my self watching less and less of Netflix.
I have had a subscription for several years and I find content lacking.
While they do produce some of their own shows now, other new content is rare.
Additionally been having more and more hang ups, or unavailable service when attempting to view videos.
(This has been from their end, I checked on different devices and on other ISP's)

(Will be leaving to join Hulu this month will review it later this year)

Thumbnail of user millieh10
Washington
6 reviews
13 helpful votes
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June 4th, 2016

I've heard complaints, but Netflix provides an important service to my family. We have online streaming, that's it, but its all we need to get all the entertainment we need. Whether its cable, Dish, etc. it all became far to expensive, considering I'm discriminatory. I found that the quality of good TV dropped and we watched few channels. Just not worth it! Netflix gives me not only something I can afford, but Netflix gives me only what I like!

Thumbnail of user ouimarieis
California
1 review
0 helpful votes
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June 2nd, 2023

I have a college student who under other circumstances would be "at home", however for at least the next 3-6 years he is in another city. So now I have to feed the pathetic CEO and Board members who are clearly suffering in this economy! Boo fckn Hoo! What a $#*!hole corporation!

Tip for consumers:
Netflix is a joke

Products used:
Streaming premium package

Service
Value
Quality
Thumbnail of user tn1
Texas
265 reviews
1,795 helpful votes
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December 21st, 2008

Netflix changed my life. - i joined netflix in 2004 and have been a loyal member ever since, even from Guatemala. Though they don't deliver there, I've got the account going for my parents while I'm living abroad, with the agreement that they don't touch my queue or ratings. Netflix has nearly everything i want in terms of independents, documentaries, artsy fartsy obscure, asia extreme, etc. they are 99.9% of the time on time, and when there are issues with their receiving DVDs back from me, there's never a problem with resolving those issues. They're fairly responsive when i request a DVD that they don't have. I only wish they were faster in terms of making the more obscure flicks available. Also, the help center could use some improvement. It can take me some time to find out where and how i can email customer service.

Thumbnail of user hugol18
GB
3 reviews
10 helpful votes
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May 4th, 2015

Netflix is truly one of those things that is totally reliable and you get what you pay for. It has Netflix only shows like better call Saul which is related to breaking bad. It has loads of movies and I could watch movies from it all day.

Thumbnail of user catl37
Wisconsin
1 review
0 helpful votes
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November 8th, 2019

I pay $17 a month for this service because I can't afford cable TV, but this service ends up being removed from devices. I can't afford to go out and buy a new TV or Blue Ray when this happens. I like to watch the big screen in my living room, not on some hand held device that is difficult for someone with MS.

Thumbnail of user devinw2
Washington
3 reviews
6 helpful votes
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December 13th, 2011

I'm a post price update netflix user. I've kept the online instant plan and dropped the dvd's. I think it's fair price for the amount I use it. The quality of a movie isn't the greatest, but I'm sure they can work on it as they restructure.

Thumbnail of user shanep5
Missouri
27 reviews
154 helpful votes
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July 19th, 2011

I have had Netflix for a long time, within the last year I have been mostly streaming. My one DVD out at a time tends to sit on my coffee table for two months. Thats not really the point. The point is I am a long time customer and suddenly they want to double the price on me? The letter we got in the email explaining the increase was basically "were raising the price, to bad if you don't like it" They did not offer a grandfathered in price or anything. I chose to kick the DVDs and just keep streaming, but i can tell you, just because of how they handled it, if i ever find someone else with a decent stream library then I will be a former Netflix customer.

Thumbnail of user nessaf1
GB
11 reviews
20 helpful votes
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August 13th, 2015

If you have the uk version you get less things than the American version which is rather unfair considering they pay the same amount... it is good at first but then after a month or two once you've seen everything you've been recommended and want to, it's just abit dead tbh.

Thumbnail of user billeeb2
Illinois
1 review
2 helpful votes
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October 25th, 2022

My Netflix keeps freezing every time we try to watch and when we ask to chat with someone it says here is an agent only for it to be an automated assistant. This is not customer service this is we are jacking up please don't really talk to us to. Then the automated response tells you the same thing to do over and over and when you do it what is their response the exact same thing as before try this turn off this log out is this and none of it is helpful…what's the point of having and paying for a service that works maybe half the time?

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Thumbnail of user stephenb105
Illinois
9 reviews
12 helpful votes
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February 12th, 2016

Nothing really new to say, great for the things it does have, and they certainly have been improoving their supply of shows lately, but #1 when I am killing a weekend by blitzing 3 seasons of a show I don't need a screen popping up asking if I am still there... and #2 I really wish they would stop double listing shows. It takes more time finding something to watch than watching something... stop putting 1 show in 15 categories it barely fits into... I need an option to just go through every show in alphabetical order, those categories are useless.

Thumbnail of user alexo2
New Jersey
4 reviews
17 helpful votes
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August 20th, 2011

NetFlix.com is fantastic for a number of reasons, not the least of which is their company identity / personality. This company really gives the impression of being a good corporate citizen. I mean, they are not "greed" based. They are extremely inexpensive for the service they deliver. SO cheap for what you get that you might even feel guilty using this service! They recently raised their prices but ONLY because the movie studios were giving them a hard time because they weren't making enough of a profit. Even with the higher price structure, this is still the greatest bargain I've ever seen! Also, picture quality and speed is terrific. They also get 5 stars on the movies they recommend I watch based on the ones I liked.

Thumbnail of user dif20
Washington
1 review
0 helpful votes
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October 15th, 2023

I am tired that whenever I start up my firestick Netflix automatically opens and won't allow me to exit without logging in. I have not hit the Netflix button and at times it won't let me exit out of it. Netflix us beginning to do too much that they don't need to be involved in. Haven't watched it in a while because they're becoming too money hungry. I use to like Netflix but lately not so much and they're becoming prejudiced.

Thumbnail of user dalet352
South Carolina
1 review
1 helpful vote
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January 29th, 2023

This was the worst movie I ever saw. It is so racist against white Jewish people. I suggest this movie be removed and thrown in the garbage. I was so insulted. Shame on Jonah Hill for co writing this and staring in it. Also how could Julia Louis Drefyus and Rhea Perlman work on this. I guess they have no respect for their heritage. It doesn't deserve any stars.

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