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Netflix

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Overview

Netflix has a rating of 2.5 stars from 1,822 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Netflix most frequently mention customer service, credit card, and good movies problems. Netflix ranks 2nd among Streaming Movies sites.

  • Service
    270
  • Value
    270
  • Shipping
    110
  • Returns
    113
  • Quality
    254
Positive reviews (last 12 months): 10%
Positive
5
Neutral
3
Negative
42
46
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How would you rate Netflix?
Top Positive Review

“Netflix is my go-to streaming service for its vast library of movies”

Nat G.
3/29/24

Netflix is my go-to streaming service for its vast library of movies, TV shows, and original content. The user-friendly interface makes it easy to discover new favorites, and the personalized recommendations help me find content tailored to my interests. I appreciate the ability to create multiple user profiles for personalized viewing experiences. The monthly subscription fee is well worth the endless hours of entertainment

Top Critical Review

“Disappointed lately”

Zach P.
9/28/24

I'm disappointed that Netflix has added adds now. This was one of the major draws of a streaming service and now you have to watch adds or pay a premium to not have them. Very annoying. Also, I hate how most of the Netflix originals most of the time are not family friendly. There is often so much foul language and sexual content that the majority of the time, if I see that it is a Netflix original, I just skip over it. Shows don't have to have all of that to be good. Wish they would stop feeling like they have to add more and more of it.

Reviews (1,822)

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customer service (80) stranger things (17)
Thumbnail of user alexandrap7
Australia
25 reviews
69 helpful votes
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December 2nd, 2015

Movies are great but if they cost you money to view for limited times and cost 1GB of data per view it's actually cheaper to rent a dvd or get movies on demand for free with SBS on demand. Don't wait until you get your internet bill because you will have a heart attack! 1GB of data isn't enough for some movies. And 1GB of data on average prepaid costs $10-15. That one old movie for the price you can buy a copy ondvd for in stores. Incredibly expensive and misleading advertising. Nothing is free but Netflix is a joke.

Thumbnail of user cleisond
Brazil
2 reviews
0 helpful votes
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May 10th, 2019

In my opinion, the best entertainment app in the world. Very innovative and dynamic. Certainly something well studied and worked, with the experience and the effort of its employees, the app is always improving every day more.

Tip for consumers:
Select your tastes so the app understands and shows you something related.

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Thumbnail of user angiea11
Pennsylvania
4 reviews
4 helpful votes
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February 2nd, 2017

I love some of the Netflix original shows. It's also great to watch tv shows that have great reviews but you never started from the beginning. But, I don't want to watch shows all the time. I wish it had a better selection of movies to watch.

Thumbnail of user lillianr141
Tennessee
1 review
0 helpful votes
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September 3rd, 2022

Vampire diaries is literally so many peoples comfort show including mine.and it's bs how y'all are taking it off Netflix. I literally love the show y'all are literally going to lose so much business for taking it off some people just have Netflix for the vampire diaries.

Thumbnail of user sarahs4178
GB
1 review
0 helpful votes
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December 16th, 2023

Absolutely rediculous - was on basic plan (£6.99) and in November Netflix advertised a £1 increase to that plan, or you could choose a cheaper one - without disclosing that the cheaper plan does NOT WORK on many devices. The basic plan no longer exists, and they are telling me my only option is to choose a more expensive plan (£10.99) - they WON'T refund the difference, despite the fact that they missold their product!

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Thumbnail of user franklink53
North Carolina
1 review
4 helpful votes
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January 18th, 2023

I have had Netflix for 5 years. It is the worst streaming channel that I have. I have to constantly reset the channel due to buffering at night. I am just about fed up with Netflix. HBO, Peacock, Roku, Paramount Plus, Starz, Showtime, AMC, and Hulu never give me this problem. In this case, it has to be a Netflix problem. If you are thinking about getting Netflix, try a trial period and make sure you don't have this problem.

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Thumbnail of user robertr73
Maine
12 reviews
18 helpful votes
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September 14th, 2015

I ( and most Americans) quit netflix when the skunbogger C. E. O. Tried to double the rates. But they beagled down and said they were sorry and showed the c. E. o.'s heart in a jar... and went back to providing quality at-home movies. I could almost quit Comcast except for my addiction to sports and MSNBC. But with reverend Al gone from the 6 PM slot. I don't know. I may pull the plug.

Thumbnail of user 1989shamrock
Iowa
1 review
0 helpful votes
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June 24th, 2023

Netflix wasn't so bad at the beginning. But now they are garbage. I have had Netflix for 10 years now. And I have finally realized that it's time to say goodbye. They want me to pay extra money for any device that uses my account outside my house hold. Not so bad but I watch Netflix on my phone at work. And since they can't determine if it's me or someone else they don't care. And on top of that it freezes on my tvs every once in awhile to where I have to back out of everything in order to get my tv to work again. And when I call them about it they said it was my brand of tv. And when I told them I have three different brands of tv and it dose it on all of them then they play the well I don't know what could be the problem. If I were you I would get Hulu or Amazon were you get a bundle deal for about the same price.

Thumbnail of user lucyh18
GB
2 reviews
4 helpful votes
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December 4th, 2015

I love Netflix and has some main series that you might want to watch, although I dont think it is too good for movies... 9/10 movies you search and expect to be on there aren't! Even the most obvious ones. I think it needs a good update.

Thumbnail of user carolef10
Pennsylvania
4 reviews
0 helpful votes
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October 28th, 2017

I am so glad to have Netflix. So many shows I have not seen and with Netflix I could catch up on previous seasons. I watched four seasons of Scandal to catch up to watch regularly. I think it is better than any premium channel!

Thumbnail of user sethd14
Georgia
10 reviews
22 helpful votes
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February 15th, 2015

I love Netflix! I feel it is great value for the cost. Netflix is more movie oriented that it is TV show oriented and that is fine by me. If I need my fix of favorite current TV shows, that's what Hulu plus is for.

Thumbnail of user lilliea6
Texas
20 reviews
14 helpful votes
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September 27th, 2016

Have had Netflix since their 2nd year of existence and couldn't be more pleased. With costs of movie theater tickets going up, up, up it's wonderful to have an alternative. Initially we used Roku and still do on the bedroom TV. Also. We stream thru our Smart TV, as well as, our laptops and IPad. They have thousands of available choices. Love it and the price!

Thumbnail of user ashleyg117
California
1 review
1 helpful vote
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March 28th, 2017

I like Netflix for the most part. The only thing is that it doesn't work half the time! I pay for a month of service and half the time I get a message saying cannot play this title at this time. I understand it's cheap but should I have to pay for 30 days and get 10?

Thumbnail of user crittendenemma13
California
1 review
6 helpful votes
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April 16th, 2023

They want 19.99 a month for hardly anything. I've been a customer for YEARS. They want 19.99 a month for 2 tvs and no ads. I get a better deal with Hulu disney+ and ESPN for 19.99 a month with no ads. Netflix has become to expensive and there isn't anything good on there anymore. I even talked to customer service and all they said was that they didn't care I canceled my service. I've had them since 2008! Ridiculous they don't want to keep loyal customers.

Products used:
I used the streaming service that was absolutely horrible

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Thumbnail of user anal589
Tennessee
1 review
0 helpful votes
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May 30th, 2023

I like Netflix and have had the service for many years. I am not going to say anything negative about it. I am just concerned about what I've heard in the news regarding limiting the number of users to 2 per household. I travel and I am a teacher. If I go to visit my kids, we use Netflix in their houses. At school, the students and I watch movies on Netflix sometimes as incentive, if we stay in a hotel we use Netflix. I use Netflix on my iPhone, iPad, laptops, etc. If Netflix decides to put these limits on their customers and ask for more money to use the service in other places, I will be unsubscribing.

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Thumbnail of user usmanm35
AE
1 review
3 helpful votes
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October 4th, 2022
Verified purchase

I bought Netflix gift card from sharaf dg 10 day's still i can't redeem it's showing 'An error occurred during_gift redemption - please try again later' i talked with customer service 4 times anybody they don't want to help not good service no support I'm very helpless

Thumbnail of user jace4
Pennsylvania
1 review
0 helpful votes
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August 9th, 2023

For the last year I've been contacting Netflix to stop double charging me they say they are handling it but they don't. They don't even want to give you your money back for double charging you. Netflix is a scam DON'T subscribe..

Tip for consumers:
Netflix steals from their customers

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Thumbnail of user dianam1552
Washington
1 review
0 helpful votes
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July 5th, 2023

Keep trying to charge my acct called was on hold For over 20 minutes and then when I finally got a representative on the phone which was Asian I'm sure in another country she was very rude so they will no longer be taking my money. I've heard that service is changed a lot with Netflix and I believe it it's a shame.

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Thumbnail of user deew43
New York
9 reviews
6 helpful votes
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December 5th, 2016

Easy to get the programs i want. I love it, i get to watch tv on my busy daily routine. Easy to use, i have never had a problem. Even my children get the shows they want. Best of all its at a great low price.

Thumbnail of user angelesann7
Michigan
1 review
0 helpful votes
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July 15th, 2023

I don't believe it should b 16 a month for ur service it's poor connection quality. I an others if having movie issues an or connection should have to pay 15 to 16 dollars a month for poor service. Disappointed netflix.

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Thumbnail of user nancyt1520
New Zealand
1 review
0 helpful votes
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December 15th, 2021

This is one of the best streaming services there is! They have a huuge selection of shows and movies and their originals rock!
I cant wait to see what Netflix has next to offer from their original shows!

Products used:
I watched everything! My favorite was Locke & Key.

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Thumbnail of user xx78
Arizona
1 review
4 helpful votes
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July 25th, 2017

Now its utter rubbish, this new rating system means I have to spend alot of time on other websites to find the good shows and or movies. I should not have to use other web sites to find the good content. Useless to complain about it though, they wont change it, thinking about just getting rid of it since I have hulu and prime. Sad...

Thumbnail of user rubik6
India
2 reviews
0 helpful votes
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July 19th, 2021

I recently had got stuck on my payment update, my payment was done but I was not able to subscribe to Netflix i. E I was not able to watch movies etc. but as I got contacted with Netflix support they instantly helped me and solved my issue within a day. Thanks to Netflix and keep bringing up new thrilling Movies.

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Thumbnail of user mandym29
Louisiana
1 review
0 helpful votes
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March 23rd, 2016

It's such a great movie,. It brings back lots of great memories from back in the old days. I know that if you give this movie a try all the whole family would love it and would want to watch it again and again.

Thumbnail of user jayh51
Illinois
1 review
0 helpful votes
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December 10th, 2015

In my free time I like to go and watch new and interesting shows and movies. I enjoy doing this on my favorite app, Netflix. Sometimes it is very hard to find good movies/shows on Netflix because a lot of them are old and irrelevant, or the movies that you do want to watch aren't on Netflix. For example, Netflix has a lot of Disney movies and Pixar movies but where are the classic movies that we grew up on? Where are "The Lion King" "Toy Story" "Finding Nemo"? Don't get me wrong, Netflix has some good movies but there should be more variety. When there are new movies that come out on DVD Netflix should be able to put them on there for us to watch as well. I think doing this it would make a lot of customers very happy and Netflix will even gain more customers.

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