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Netflix

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Overview

Netflix has a rating of 2.5 stars from 1,822 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Netflix most frequently mention customer service, credit card, and good movies problems. Netflix ranks 2nd among Streaming Movies sites.

  • Service
    270
  • Value
    270
  • Shipping
    110
  • Returns
    113
  • Quality
    254
Positive reviews (last 12 months): 10%
Positive
5
Neutral
3
Negative
42
46
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How would you rate Netflix?
Top Positive Review

“Netflix is my go-to streaming service for its vast library of movies”

Nat G.
3/29/24

Netflix is my go-to streaming service for its vast library of movies, TV shows, and original content. The user-friendly interface makes it easy to discover new favorites, and the personalized recommendations help me find content tailored to my interests. I appreciate the ability to create multiple user profiles for personalized viewing experiences. The monthly subscription fee is well worth the endless hours of entertainment

Top Critical Review

“Disappointed lately”

Zach P.
9/28/24

I'm disappointed that Netflix has added adds now. This was one of the major draws of a streaming service and now you have to watch adds or pay a premium to not have them. Very annoying. Also, I hate how most of the Netflix originals most of the time are not family friendly. There is often so much foul language and sexual content that the majority of the time, if I see that it is a Netflix original, I just skip over it. Shows don't have to have all of that to be good. Wish they would stop feeling like they have to add more and more of it.

Reviews (1,822)

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Reviews that mention popular keywords

customer service (80) stranger things (17)
Thumbnail of user porkchopp
Maryland
1 review
6 helpful votes
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January 7th, 2010

I've been a member of this site off and on since 2002, and its consistently gotten better as turnaround times on DVD shipments have tightened. A few years ago they *lowered* prices for subscribers. If DVDs get lost in the mail, usually see a pattern and deal with the postmaster themselves to resolve it instead of hassling you. Overall, they've been very fair. Thats pretty cool.
Streaming works very well for me. Netflix seems to have won the video over IP race before it started.

Thumbnail of user alexl5
California
130 reviews
427 helpful votes
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October 11th, 2010

Netflix has greatly improved their selection of on demand download content in the recent months. I was going to cancel but they really stepped up their game to compete with apple and is worth the 9 dollars per month.

Thumbnail of user beng65
New York
13 reviews
11 helpful votes
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March 17th, 2016

Better since thy instituted parental controls but why do we have to wait eons before they get new episodes of shows? They also need to bring new content on quicker. Netflix originals are pretty good as well. Amazon prime still eats their lunch with all of the perks of being a member.

Thumbnail of user zacharyk264
New Mexico
2 reviews
1 helpful vote
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February 16th, 2023

All I can say is, I keep cancelling my account and then coming back in hopes it has gotten better, and it never does. There is so little worth watching on here that one month will pretty much get you caught up, and then there will be nothing worth watching for months on end. Every time I do find a new show I enjoy, they cancel it abruptly in favor of yet another cookie cutter drama or inept "original". Frankly Hulu is producing better original content. Seriously, Hulu. The best service Netflix has is the DVD service, and to have that with your streaming is frankly expensive. I give them props for all of the Asian content recently, which is awesome, but even that is not enough to bring me back. There are just better services out there, and ones that don't erase negative reviews people leave in an effort to raise their own scores. (Don't believe me? Do the research) Not worth it folks.

Thumbnail of user bobbylyonsl
South Carolina
1 review
4 helpful votes
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February 16th, 2023

Netflix has went way down in the last year,they definitely have way to many foreign $#*! films,I haven't even watch a damn one of em bc the mouth moves and 10 seconds later the words come out.lol.anything new that comes out is already 15 years old.lol.Netflix is really desperate,they done put a damn MTV show on‍.,do better Netflix.any movie that's foreign I automatically dislike without even seeing a damn preview

Thumbnail of user daniels279
California
1 review
1 helpful vote
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May 2nd, 2017

About 6 months ago, Netflix was an amazing thing for me. I've had an account with them for years. But they are losing more and more shows that I really enjoy. Including house m. D., everybody loves Raymond, Bob's burgers, keeping up appearances, attack on titan, myth hunters, and I keep Losing seasons of American dad! I don't want many shows. But those were the shows I watch... I'm considering moving to hulu.

Thumbnail of user wendellc12
California
23 reviews
77 helpful votes
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April 9th, 2017

I was very late to the Netflix universe, and love so many shows and comedy specials. Top quality and much better than cable, not to mention so much more affordable.
My only complaints are that it seems you have to literally wait a year for your show to come back with new episodes, and there movie selection is about 10 years behind

Thumbnail of user jeremyr47
Kansas
15 reviews
82 helpful votes
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August 16th, 2018
• Updated review

This is an update to my old Netflix review. Sadly, during the summer, they have decided to remove user reviews, stating no one used them a lot. This has made them lose a star, as the user reviews helped people write their opinions on a show or movie, which helped parents and casual watcher decide whether a show was worth watching or not. It is sad that Netflix stopped it despite angry e-mails from customers, and I believe if they keep making bad decisions like this, then they will end up being dethroned by other streaming services, especially since Disney is making its own streaming service and soon, it will have all its movies removed from Netflix.

A great streaming site
August 16th, 2018
• Previous review

My family has been watching Netflix for years since we moved into an apartment, and it is a good streaming service. It has a changing selection of movies and TV shows (which is mainly because each show they put on that is not an exclusive is basically part of a contract that is removed when it ends), plus the best part: Netflix has no commercials to interrupt what you are watching like some other streaming services. Also, you can review any show you watched to share your opinions. Overall, a great site.

Tip for consumers:
-Some shows won't stay on the service for long since they are on there as part of a contract, so be sure to watch it all before it's removed.

Service
Value
Quality
Thumbnail of user yalondap
Georgia
6 reviews
9 helpful votes
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March 5th, 2018

The hubby and I got rid of cable well over a year ago in exchange for Netflix. We really only watched 3-4 cable channels but had over 800+ options for the 170.00 price tag... and that was after the whole Flex Pay option What a rip-off! I set up Netflix for only 10.94 a month and added my son who lives in another state with parental control! Netflix even notifies me if he uses another device to watch movies from. People looking for other entertainment options other than cable should check out Netflix and dont forget that you can also choose to watch Netflix Originals as well as other movies and TV shows that are not immediately listed under New Releases, Whats trending etc. Its really easy to get stuck here scrolling when there are still loads of other options available.

Thumbnail of user amandam2837
Wisconsin
1 review
2 helpful votes
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May 26th, 2023

They were good in 2011 when I started with 4 screens at 12.99. Now it's 21.09 and not only do they control HOW many TVs you can use they now control WHERE those screens are and charge you more to use ot outside of your home. With an autistic child who uses her shows as a claiming method this is disgusting. Charge you tons to watch yet wastes millions of dollars on one program contract. They expect us to pay more to make up for thier bad business choices

Service
Value
Quality
Thumbnail of user susanr67
Massachusetts
4 reviews
12 helpful votes
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February 23rd, 2016

People I know seem to like Netflix. I find the movies it offers a bit below exceptional most of the time. I've seen so many top notch films that perhaps I'm a bit picky. However... I also was repeatedly charged their standard fee for a year in spite of the fact that I called them repeatedly to cancel and never used the service after two weeks. The payment finally stopped being deducted from my card but I was not given a refund. A small amount of money taken (it's a lot to me though) and if this is an occurrence that is repeated with others it adds up. Your choice but I chose HBO now.

Thumbnail of user garethc35
GB
1 review
2 helpful votes
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August 10th, 2022

I found out through my banking app that Netflix had been charging me twice a month for thirteen months and when contacted they would only refund one month. Not worth the hassle there is cheaper options out there.

Tip for consumers:
Just dont

Products used:
Netflix

Service
Value
Shipping
Returns
Quality
Thumbnail of user sallyp352
South Africa
1 review
2 helpful votes
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May 26th, 2023

Is there no limit to what your platform is prepared to show. Seriously? You're all quantity and no quality. Dubious shady titles with equally below the belt picture titles. Offensive. Any more of this trend then calling it quits. Hopefully others will follow.

Thumbnail of user amandao505
Virginia
1 review
0 helpful votes
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July 7th, 2021

I really like that Netflix does not have to buy content separately or upgrade a subscription (like many online cinemas) to watch something new or hype. Those. No matter which subscription you choose, the content will be the same everywhere. You can use it from your phone, computer, tablet, and Smart TV. The apps are well optimized for different devices. If you scroll down, then Netflix offers a bunch of collections for different genres. In addition, it offers to watch what has already begun, or revise what has already finished. Can also personally recommend something based on my views.
I definitely recommend you try this service. Moreover, there is a free trial period, during which you yourself will understand whether you want to use it constantly.

Thumbnail of user chink7
Singapore
2 reviews
5 helpful votes
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October 23rd, 2014

I don't normally pay to watch movies online but the prices for rental DVD and waiting for the episodes on TV is just killing me! I finally made the plunge awhile back and it was worth it. Like one of the reviewers say, try to cancel in 2 months, they'll give you a discount or an offer you can't refuse. That's all I have to say.

With modern day internet connection speed what else do you need?

Thumbnail of user robind28
California
19 reviews
18 helpful votes
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February 22nd, 2016

I love Netflix! Thousands of movies, new releases every day! Easy to search and save your own line up. The ap is also great at recommending movies based on what you watch. So many TV shows to Binge watch. I find it easier than on demand. Seasons and episodes are perfectly organized!

Thumbnail of user lucretiap
Pennsylvania
3 reviews
7 helpful votes
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November 5th, 2017

Netflix sucks. There are very few movies and tv series that gets an A rating. Taking off good classic tv series and replacing them with gum shows. For example "Glow "about an out of work actress who turn to women's wrestling and "full house reboot" just down right boring.And they took off Quincy & Murder She Wrote. Netflix will loss Marvel Tv series & Star War movies if these shows leave others will follow, the bad part there are only few good shows on Netflix. But they charge me for adding extra people on my account this is how bad they need revenue.

Thumbnail of user josephg1756
Virginia
1 review
0 helpful votes
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July 6th, 2022

Netflix has a very wide variety of content, and it may not always have the best selection, but there is always a movie or show you can find to kill time.
If I could do anything, I'd add a chat or comment feature. Especially when episodes release weekly, it'd be nice to see what other people who just finished watching it thought.
Anyway point is, as long as you can afford it or share it with a family/friends, I think it's worth

Tip for consumers:
Pretty obvious layout, easy to search and browse for content

Value
Quality
Thumbnail of user marianb4
Florida
19 reviews
63 helpful votes
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October 13th, 2015

This company was smart and innovative from the get go. I should have bought stock back then when I was thinking about it.
Smart menu operations, categories, reviews, excellent algorithm to tell you what you may like to watch based on your reviews of movies you review. Always review your movies, the service is just great for giving you more titles.

Site rarely goes down or buffers.
A total bargain at 8/month.

Thumbnail of user hh50
Mississippi
6 reviews
19 helpful votes
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April 7th, 2017

We went overseas for about 3 months, when we came back, the same new releases were still there, no new anything really except for some movies in other languages nobody has heard of here.
They used to be great, but now, not worth it
I like to watch documentaries and have watched almost every single one that interest me, and they have put 5 new ones in the past year. Sorry, but this is not a great thing Netflix, not worth what you charge me each month to keep watching the same videos over and over.

Thumbnail of user marim32
California
2 reviews
6 helpful votes
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November 9th, 2017

We used to really love Netflix. They took out our favorites, Coach, Last Man Standing, Murder She wrote, Columbo, Leverage, and other classic movies. They are putting so much foreign speaking movies, mediocre and they own produced movies/shows. I can name only few movies that is worth 5 starts. Shows that I never heard of, actors that you never seen before, movies that need to really read the caption while watching. What is wrong with you. We are thinking of removing this from our home and go somewhere else. I know it is cheap compare to getting those other subscription. This is were the saying "you got what you paid for". I think this is what Netflix goal now, to give their consumers the very cheap as possibly they can.

Thumbnail of user ruthf80
India
1 review
0 helpful votes
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July 13th, 2019

They can come up with some good selections, all are very old with nothing new added. Netflix series do catch attention but not all of us want to view online series. And when I have viewed some movie or a series, why still show that in recommendations?

Thumbnail of user antoniosantaniello35
New York
1 review
2 helpful votes
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August 19th, 2023

Netflix is such garbage and we consumers are trapped into paying for movies we don't want. When I scroll through the junk draw of movies I feel like I'm a kid again in the 80's when Mom took me to the cheap.99 cent vcr movie store where there were no movie stars or new releases available. This is Netflix now and it's horrible.

Thumbnail of user mikialm
Virginia
3 reviews
5 helpful votes
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October 8th, 2015

We don; t even bother with broadcast or cable TV at our house. We can rent DVDs or stream pretty much anything that's worth watching for a few dollars a month. And it is simple to go in and change your plan anytime you want to.

Thumbnail of user johana60
Washington
1 review
0 helpful votes
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January 18th, 2023

It used to be good. I don't understand why they have shows that are incomplete. It's not like the show is new, it's from the 2000's so why? Did the author only let you have a certain amount of episodes? And now with this BS greedy business model to suck more money for a wiped toilet paper come on Netflix do better. Not to mention the categories that are abandoned (literally no new titles).

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