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Netflix

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Overview

Netflix has a rating of 2.5 stars from 1,822 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Netflix most frequently mention customer service, credit card, and good movies problems. Netflix ranks 2nd among Streaming Movies sites.

  • Service
    270
  • Value
    270
  • Shipping
    110
  • Returns
    113
  • Quality
    254
Positive reviews (last 12 months): 10%
Positive
5
Neutral
3
Negative
42
46
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How would you rate Netflix?
Top Positive Review

“Netflix is my go-to streaming service for its vast library of movies”

Nat G.
3/29/24

Netflix is my go-to streaming service for its vast library of movies, TV shows, and original content. The user-friendly interface makes it easy to discover new favorites, and the personalized recommendations help me find content tailored to my interests. I appreciate the ability to create multiple user profiles for personalized viewing experiences. The monthly subscription fee is well worth the endless hours of entertainment

Top Critical Review

“Disappointed lately”

Zach P.
9/28/24

I'm disappointed that Netflix has added adds now. This was one of the major draws of a streaming service and now you have to watch adds or pay a premium to not have them. Very annoying. Also, I hate how most of the Netflix originals most of the time are not family friendly. There is often so much foul language and sexual content that the majority of the time, if I see that it is a Netflix original, I just skip over it. Shows don't have to have all of that to be good. Wish they would stop feeling like they have to add more and more of it.

Reviews (1,822)

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Reviews that mention popular keywords

customer service (80) stranger things (17)
Thumbnail of user gunillav
India
3 reviews
2 helpful votes
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February 17th, 2017

Netflix is making amazing shows these days. I loved trollhunters and i loved every show they released in the previous year. They need to focus on the movies though. Great website, totally recommend.

Thumbnail of user brendah1785
Washington
1 review
0 helpful votes
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May 26th, 2022

Every series on Netflix is getting a little slow I had to rewatch a couple. Pretty much everything needs new episodes, and more because I basically ran out things to watch on there.

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Thumbnail of user harleyk37
Ohio
1 review
1 helpful vote
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February 19th, 2023

I've had a subscription to Netflix for around 7 years and I'm tired of getting my hopes up for new seasons or finding out they cancelled production on a sequel I was waiting for Netflix is becoming garbage and I'm getting close to canceling my subscription if they don't have the content I'm interested in or continue to produce stuff I like why pay for it

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Thumbnail of user alexisb802
Ohio
1 review
1 helpful vote
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February 25th, 2023

I'm the pickiest person in the entire world when it comes down to selecting movies or series to watch on Netflix. Y'all saying or rating that RAISING DION was bad!? This was one of the best shows ever and the fact that whoever or whatever "fans" HAVE TO BE THE MOST $#*!ing dumb $#*!, mother $#*!ing idiots! And excuse my language, but Netflix you canceled an amazing series and made a big, HUGE MISTAKE!

Thumbnail of user ericm1
Sweden
3 reviews
9 helpful votes
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February 12th, 2010

I got the subscription because i wanted to watch movies online. Their selection is horrible and the quality is worse. I cannot recommend them YET but in a year or two I hope to try them out again

Thumbnail of user martinb70
Germany
2 reviews
2 helpful votes
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February 2nd, 2015

Netflix changed my life! Started watching so much more cool stuff. I think the price is right on too, I love the exclusives such as bojack horseman! Keep up the good work guys.

Service
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Debbie M.
Canada
3 reviews
2 helpful votes
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February 18th, 2016

I no longer have cable and I love being able to do marathons of tv shows. I do wish Canada would step up to the plate and offer more ... however overall satisfaction.

Thumbnail of user mimik6
Michigan
4 reviews
12 helpful votes
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January 19th, 2016

I love Netflix but it takes them forever to add movies, or new season for a show. It has many selections of tv shows and movies. I want to see new things

Thumbnail of user mackenzied
New Jersey
11 reviews
16 helpful votes
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June 12th, 2014

I finally joined the world of netflix, I love it! Sometimes the picture comes in fuzzy and it stops to load though which can be annoying when you're right in the middle of watching something.

Thumbnail of user fgshsn
GB
1 review
1 helpful vote
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April 9th, 2022

I LOVE NETFLIX. It's amazing, has lots of shows suitable for all ages and you can even make your own separate account. The only thing I do not like about Netflix is that they always delete some shows and it is sooo ANNOYING and I was very annoyed with Netflix because they deleted FULL HOUSE one of my favourite shows because MICHELLE IS IN IT BUT THEY DELETED IT AND NOW WE ONLY HAVE FULLER HOUSE. BUT THATS ALL.

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Thumbnail of user shannonm33
California
4 reviews
2 helpful votes
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January 30th, 2015

I like my netflix but I wish they had more to choose from. Some titles can only be watched if you have dvd sent to your house, like True Blood. I have streaming so that title is unavailible to me.

Thumbnail of user deeg66
Pennsylvania
5 reviews
37 helpful votes
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April 11th, 2023

From turning on the app and hearing the crap in my pants boom at the beginning to it kicking me off of there because my TV needs to be restarted to the millions of crappy shows it offers one star

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Thumbnail of user garyt787
Texas
3 reviews
2 helpful votes
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August 31st, 2023

Netflix continues to stop on you and cannot keep up with it's wording to the true words of the people talking. C'mon y'all are you not bright enough to stop this?

Products used:
Watching Netflix

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Thumbnail of user everettd40
New Jersey
1 review
0 helpful votes
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September 30th, 2023

Have had Netflix for over 10 years and now that I move away from my home I can't access it any more for not being on the same internet and prices are to ridiculous to want to sign up for an account.

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Thumbnail of user jk121
Ukraine
3 reviews
10 helpful votes
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June 14th, 2016

If you're a movie addict with a lot of time spent watching movies you will quickly find there's not enough good flicks here. The selections are slow to change and they're mostly b grade. And not even good b movies. This might be the fault of the people making movies, they just don't make that many good ones. The best movies on Netflix tend to be foreign or classics. Netflix is cheap enough, though it was better when you could order DVDs by mail and it was included in the subscription. ( Can you still mail order?) The mail order selection was better. If you do subscribe you will find the selection boring in less than two months. If you quit they will offer a free month to come back 3 or 4 months later, which is cool because by then they will have some new stuff. The second time you quit it will take longer before you get the offer again. And then they will have more new stuff. Or you can use it for a month and quit for a month and then resubscribe. But if you subscribe continuously it gets boring. Maybe it's changed I haven't used it in over a year.

Thumbnail of user julimarc
Minnesota
6 reviews
36 helpful votes
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May 15th, 2011

Netflix has revolutionized my life. Seriously, I didn't even care much about TV until I saw all the TV shows, movies, and documentaries I had access to with my Netflix membership. I have cancelled my cable TV service and believe that Netflix is far a better offer. First of all, the DVDs you rent are yours to watch for as long as you want, there are no late fees to worry about. Second of all, many of the things they have available on DVD are also available for streaming. If you have a video game system, you are already set to stream Netflix into your TV without a problem. Of course, Neftlix doesn't have every single TV episode and movie ever made, but I'd say their selection is great. Another con: people who do not understand English very well, or hearing impaired people, will not be satisfied by Netflix. To this date, there is no closed caption or subtitle service, which is a serious weak point in their service. Hopefully, they will fix this soon, as I saw recently that there are a few shows that you can stream on your computer and will have the subtitles option.

Thumbnail of user kathrinem4
Montana
3 reviews
5 helpful votes
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February 24th, 2018

I do like Netflix but it gets tiresome having to watch the same movies or programs all the time! I would like to see more of a variety and not the same repeating ones... update, update, PLEASE!

Thumbnail of user dahliaa1
Illinois
6 reviews
7 helpful votes
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August 14th, 2018

I love netflix it's fast and easy to use, it's safe for kids and I love how you can have multiple accounts and multiple people watching it on your account in different TVs and phones. Great app.

Thumbnail of user lauras3649
Tennessee
1 review
0 helpful votes
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September 6th, 2023

12 months.that is how long Netflix allowed a person with a different account, email address, and name charge my debt card over and over again. Netflix did not ever check to confirm if the name on the debt card matched the account. Netflix could have a stop in place when names do not match, instead they just let fraudulent activity happen on their platform. Check your accounts especially if you have canceled your membership. When calling the rep was nice (the only positive of this experience), however company policy only allowed them to refund 1 out of 12 fraudulent charges. They did block my card from ever being used on their platform again and block the fraudulent individuals account. This is unacceptable, 1 that they wouldn't have a system in place to prevent fraud and 2 not taking full responsibility for the fraudulent behavior on their platform. Netflix should be held accountable for the fraud they are allowing. Now to reconnect my income and debts to my new account after calling my bank and reporting fraud through Netflix. The issues keep coming. Thanks netflix!

Tip for consumers:
Not having stops in place for fraud should be a serious offense and Netflix is liable

Products used:
Netflix streaming service. I didn't use it. They allowed fraud to charge my account so I have no comment on the service/product because I didn't have a Netflix account.

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Thumbnail of user kevind2007
North Carolina
1 review
1 helpful vote
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January 3rd, 2023

Was told they was new episodes of svu, Mr. Iglesias, manifest, and other but when I renewed it the same things I have seen, if I knew that I wouldn't have renewed, basically I won't renew again, go to other Hulu, 123 movie, and if those don't work I have more if you need them message *******757 or go online hell Roku as most of the new show.

Thumbnail of user natsh2
Belize
3 reviews
3 helpful votes
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March 19th, 2018

Enjoy watching Netflix especially their series exclusives. I binge watch several series by season I. E. 13 reasons why, stranger things, The crown, Reign, Jane the virgin, etc.

Thumbnail of user heidia19
Massachusetts
1 review
0 helpful votes
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December 4th, 2017

Netflix is great if you like binge watching t. V. series. Not so many good movies. If your looking for t. V. without the contractually high cost then Netflix is perfect.

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Anaid M.
Texas
1 review
2 helpful votes
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July 5th, 2018

For some reason Netflix in the states is terrible, they have weird movies, super old shows, they don't have much of the new stuff. Other countries have better stuff than us!!

Thumbnail of user mikel28
Washington
2 reviews
4 helpful votes
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December 17th, 2011

I don't have a television... and this site saved my life! For just 7 bucks a month I can all the shows I want, and conduct my own marathons... who knew?!?!?

Thumbnail of user danield2431
North Carolina
2 reviews
5 helpful votes
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July 28th, 2023

They over charged me and only gave me 1 refund otw when I told them I tried to cancel it and it gave me error problems they said ok but still got hit with the first bill automatically fyi and then second bill only one the refunded or I mean I'm still waiting on it

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