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NetflixReviews 1,825

2.3

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Netflix Reviews Summary

The company has a mixed reputation, with some customers appreciating its extensive library of content and user-friendly interface, which enhances the viewing experience. However, numerous complaints highlight significant dissatisfaction with rising subscription costs, technical issues like slow loading times, and customer service inadequacies. Many users express frustration over billing problems and the perceived decline in content quality, particularly regarding Netflix originals. Overall, while the platform remains popular for its variety, the growing concerns about service reliability and customer support suggest a need for improvement to retain loyal customers.

This summary is generated by AI, based on text from customer reviews

service
281
value
279
shipping
113
returns
118
quality
259

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Texas
1 review
0 helpful votes
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It's just okay
July 26, 2017

The service is just okay, not great, not awful. But please, please, please stop with the "are you still there" if I haven't turned it off, I'm still here, please stop making me move from a very comfortable position to find a remote. And serious what business of yourse if I'm still here or not.

Date of experience: July 26, 2017
Arizona
1 review
4 helpful votes
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Now its utter rubbish, this new rating system means I have to spend alot of time on other websites to find the good shows and or movies. I should not have to use other web sites to find the good content. Useless to complain about it though, they wont change it, thinking about just getting rid of it since I have hulu and prime. Sad...

Date of experience: July 25, 2017
Virginia
3 reviews
0 helpful votes
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Best4fun
July 25, 2017

This is the best program I've ever seen. My wife and kids are enjoying programm and shows netflix are offering, definitely worth my money.

Date of experience: July 25, 2017
Florida
1 review
2 helpful votes
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Why is it so gd hard to find your own history? I watch a bunch of shows "on trial" and don't remember their names. This shouldn't be such a hassle.

Date of experience: July 22, 2017
Wisconsin
45 reviews
142 helpful votes
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Even though there may be some inconsistencies with loading times or videos sometimes failing to load on certain devices, the service you get for the price cannot be beaten. There is a fair selection on there and it seems to be getting better with more big name titles and Netflix originals.

Date of experience: July 15, 2017
New Jersey
1 review
6 helpful votes
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Bring back The 5 star movie rating system! I hate the thumbs up, thumbs down. It does not define how good or how really bad the movie is that you're about to watch. I am finding myself wasting my time with most movies that just barely make the thumbs up.

Date of experience: July 14, 2017
New Jersey
2 reviews
8 helpful votes
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Almost every time I go on Netflix there is a problem. "title cannot be played". Stuck at 25%, or just won't even open. Also take forever to get new episodes

Date of experience: July 10, 2017
Nevada
1 review
1 helpful vote
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Their service rarely works. After cancelling, they continue to charge and argue with me. I'm not using your service because I can't even log in. When I could get in the content was terrible. Nothing recent and nothing but washed up steven seagull and Adam Sandler d list movies.

Date of experience: July 9, 2017
California
1 review
3 helpful votes
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Not everything is about quantity!
New programs... one in 10 is okay. The rest are just awful and often painful to watch.

New programs are at the expense of streaming or even DVD programs that are high quality and high production values.

How many Marvel Comics are adults actually supposed to watch.
Boring and boorish!

Will now look for other streaming and DVD services.

BTW have been a customer since 1992!

Thank you for falling apart! (sarcasm)

Wally

Date of experience: July 5, 2017
California
1 review
5 helpful votes
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5 star movies?
July 4, 2017

Everything is rated 5 stars when in fact most movies are 1 star or below. Terrible. Have to watch trash. Been months and they have not fixed. Cancelling asap

Date of experience: July 4, 2017
California
8 reviews
30 helpful votes
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I have been a member since 2001. For months now, my returned dvds are received by Netflix but the next dvds in my queue (400+ titles) do not get shipped out promptly like they used to. I constantly see the message informing me that the next dvd will be shipped out as soon as possible. So instead of shipping another dvd the same day, there is a delay of one to two business days. When I first called customer service, I was told that the delay is a rare occurrence and not to be concerned. However, now it's happening week after week and I get different answers when I inquire. I used to be able to watch four dvds per week on my 2-dvd plan; now I'm lucky to be able to watch two.
Another issue I have is the availability of newer titles. For example, I have been waiting for "Allied" since last November and for "Fences" since last December. Delays of eights months and counting are ridiculous. Could Netflix be purposely causing all these delays to reduce postal expense or perhaps in hopes of increasing their streaming only subscriptions -- or both?

Date of experience: July 4, 2017
Arizona
1 review
0 helpful votes
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Software is broken
July 3, 2017

Every time I try to browse through videos, after 2-3 videos the selection menu freezes. This happens because netflix decided it was a good idea to preview each selection before making the selection. The result of this has made the selection freeze if you browse through it too quickly. Thus, garbage hacktard software has made the experience of looking for a video to watch unbearable and I have canceled my subscription. Stop releasing new features that break your software and maybe I will resub. I have a problem with crappy software (especially when I have to pay monthly for it).

Date of experience: July 3, 2017
Colorado
1 review
2 helpful votes
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Horrible
July 2, 2017

Netflix has really gone down hill. They have gotten rid of the best t. V. shows and movies. At this point I think I'll switch to hulu.

Date of experience: July 2, 2017
Austria
5 reviews
7 helpful votes
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The best service
June 30, 2017

The best service for watching movies or TV shows. Especially when they started to shoot their series.

Date of experience: June 30, 2017
Connecticut
7 reviews
12 helpful votes
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I've been using Netflix for over 6 years. I used to like them but the last few years it's gone downhill. They changed how we rate movies and that had a big impact. They're adding more and more foreign movies that even people in those countries or nationalities don't want to watch. They removed Christian movies ON Easter. When you select a category the first few rows and the last few rows are great... they're usually movies that are 10-15yrs old (if we're lucky) and in between is junk NO ONE wants to watch. I love how all Netflix produced movies are a great fit for me, NOT. YouTube has free movies but that's hit or miss with quality, the documentaries are great always. I'm ready to leave

Date of experience: June 27, 2017
Pennsylvania
1 review
0 helpful votes
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Their original shows and movies are great. Movie selection could need more updates and new releases should be listed sooner.

Date of experience: June 26, 2017
Philippines
2 reviews
1 helpful vote
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Whenever I wanted to watch some movies or series that's inaccessible online, I watch it at Netflix. Although not everything we wish to watch is on it, majority of the best movies is always readily available at Netflix. Also, if you wish to discover recent or the all time fave movies/series, then Netflix is really a must try for you. It offers a great variety of films which would greatly attract your interest.

Date of experience: June 23, 2017
GB
4 reviews
4 helpful votes
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I often find myself scrolling for ages looking for a decent film to watch, and i wish they would update their lists more often. There are loads of series to see however so that's good.

Date of experience: June 22, 2017
Utah
1 review
0 helpful votes
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I was very impressed with Netflix customer service. They were so kind genuine and helpful. Not many companies out there with a customer service department as easy and helpful

Date of experience: June 21, 2017
Massachusetts
1 review
0 helpful votes
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Okay stuff
June 17, 2017

I like netflix but it is missing A LOT of good stuff. It should update way more often
I am really not trying to ruin netflix for anybody but it is the truth so deal with it

Date of experience: June 17, 2017