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Netflix

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Overview

Netflix has a rating of 2.5 stars from 1,822 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Netflix most frequently mention customer service, credit card, and good movies problems. Netflix ranks 2nd among Streaming Movies sites.

  • Service
    270
  • Value
    270
  • Shipping
    110
  • Returns
    113
  • Quality
    254
Positive reviews (last 12 months): 10%
Positive
5
Neutral
3
Negative
42
46
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How would you rate Netflix?
Top Positive Review

“Netflix is my go-to streaming service for its vast library of movies”

Nat G.
3/29/24

Netflix is my go-to streaming service for its vast library of movies, TV shows, and original content. The user-friendly interface makes it easy to discover new favorites, and the personalized recommendations help me find content tailored to my interests. I appreciate the ability to create multiple user profiles for personalized viewing experiences. The monthly subscription fee is well worth the endless hours of entertainment

Top Critical Review

“Disappointed lately”

Zach P.
9/28/24

I'm disappointed that Netflix has added adds now. This was one of the major draws of a streaming service and now you have to watch adds or pay a premium to not have them. Very annoying. Also, I hate how most of the Netflix originals most of the time are not family friendly. There is often so much foul language and sexual content that the majority of the time, if I see that it is a Netflix original, I just skip over it. Shows don't have to have all of that to be good. Wish they would stop feeling like they have to add more and more of it.

Reviews (1,822)

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Reviews that mention popular keywords

customer service (80) stranger things (17)
Thumbnail of user jasonc610
Hong Kong
3 reviews
1 helpful vote
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July 5th, 2019

Netflix provided tones of series for consumers to kill their time. Netflix do have lots of choices for different kind of people, specifically for any members in a family.

Thumbnail of user lynnm18
California
3 reviews
14 helpful votes
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September 25th, 2012

Movies get here fast. I don't stream much but if I did, I wouldn't be happy with Thr selection. Since it works great for what I like which is the DVDs, I give them 5 stars!

Thumbnail of user chasityk13
Virginia
1 review
0 helpful votes
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October 4th, 2022

I feel like Netflix would be much better if they added the show Castle and the show 911. I know me and my family sure would spend our days on Netflix if theses shows were added.

Tip for consumers:
I'm not sure if this site approves others show request to netflixe

Products used:
Netflix

Service
Value
Quality
Thumbnail of user pw
Colorado
4 reviews
8 helpful votes
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July 2nd, 2009

I love this website! I have never had a problem with this site, and I can get any movie I want in my mailbox! What else could you ask for? I would recomend to anyone!

Thumbnail of user rickh72
Illinois
25 reviews
32 helpful votes
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August 22nd, 2016

I have never had any problems with Netflix there always ready to take care of what issues mite arise. They are ready to take care of problems and issue credit to help with service. Great company.

Thumbnail of user jasminem2
Alabama
16 reviews
76 helpful votes
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June 9th, 2011

I love netflix. I started with a free trial and knew I'd join before it was over. I got the 2 a month. Mostly I watch it for the instant streaming movies and tv shows. They've added a lot of new titles lately and are getting newer movies too. Sometimes the sound is not that great on the computer and I need headphones, but that's the only real problem with streaming. It also lets you know when a movie on instant is not going to be available online for much longer.

You can also watch on XBox and Wii. The interface on both is really easy to use and got improved so it's easier to search.

I had a movie go missing before it got to me and they sent out a replacement quickly. Even let me know when the missing one turned up somewhere. Movies get here fast. One day I got a notice my next disc had been shipped and got it the next day! They have a really good selection too, but sometimes the recommendations based on my viweing are really strange. But you know that makes it fun because I might get suggested something I'd never consider.

Thumbnail of user jeremyg31
Texas
7 reviews
14 helpful votes
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November 21st, 2016

I love the convenience of having videos inside my house in my living room privacy of my home with my surround sound system thank you so much Netflix you the best

Thumbnail of user tatjanav
Estonia
11 reviews
21 helpful votes
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June 5th, 2016

Quite new in my country. Free trial to newcomers. Discovered great shows to watch alone and with friends, such as Sense8. New ones keep adding. Great stuff!

Thumbnail of user margareta35
Massachusetts
5 reviews
1 helpful vote
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April 11th, 2016

Love this! Love the ability to do binge watching of my favorites and most of the movies are great. Only wish they'd put the DVD movies on streaming...

Thumbnail of user angelinas18
Oklahoma
5 reviews
4 helpful votes
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December 28th, 2017

We love netflix the only thing that I wish they would change is adding more shows more often. I definitely think that its worth the money. Thanks Netflix!

Value
Quality
Thumbnail of user celticawen
South Dakota
1 review
0 helpful votes
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June 19th, 2023

There are WAY too many shows being canceled! Ridiculous and they basically have the same shows that are on other platforms, and some are free. I'm probably just going to cancel!

Thumbnail of user ashleym66
Illinois
4 reviews
53 helpful votes
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October 1st, 2014

I'm subscribed to Netflix and I think it got the best deal when you want to watch movies. I started with the free trial offered by the site and it was amazing. Since then I got hooked to Netflix.

Thumbnail of user skl7
New Mexico
5 reviews
2 helpful votes
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December 1st, 2016

Content seems to be either material that needs an audience or original material that Netflix produces. That material is of middling quality. The technology is error prone.

Thumbnail of user ranjanp2
California
26 reviews
23 helpful votes
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October 17th, 2015

Do they even know the function of 'search?' It's pointless to try this, which sucks because how else to find stuff to watch? Netflix works well i I already know what I want to watch.

Thumbnail of user varenh
Virginia
13 reviews
5 helpful votes
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August 20th, 2016

I THINK THAT IT IS OVER RATE AND THERE SHOULD BE BETTER MOVIES AND SHOW. THERE ARE APP THAT YOU CAN GO TO THAT GIVE YOU BETTER MOVIES AND SHOW THEM THEY TO. THERE ARE NOT A LOT OF OLD SCHOOL SHOWS ARE MOVIES..

Thumbnail of user jamesw180
Missouri
2 reviews
3 helpful votes
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June 12th, 2015

Love it ''i just wish they would update ' the seasons of the shows ' and not just give us season 1' of a show'' and that's it' i hate that'' update' your show ' '''.

Thumbnail of user cristelc
Netherlands
6 reviews
2 helpful votes
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January 17th, 2017

I love watching movies., I'm lucky that I got an app like this. Netflix helps me to watch movies I like, anytime and anywhere. I could watch my favorite movies and I love it! Really great!

Thumbnail of user rauls21
California
2 reviews
12 helpful votes
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May 22nd, 2019

They have raised the prices to many time and lowering the quality. I have been a customer for years and seen the price raised at least 3 times and the quality dropping.

Thumbnail of user michaell1019
Florida
1 review
1 helpful vote
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April 4th, 2019

I got an email last month stating my service fee was going and then again this month stating my service fee was going up again. They are worse then cable companies what next they want you to bundle

Thumbnail of user tineshag
Connecticut
3 reviews
9 helpful votes
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January 7th, 2017

Netflix can be so bi-polar at times. There are times when it works fine, and there are times (like today) when it freezes completely and I have to start it back up.

Thumbnail of user billp92
Texas
5 reviews
42 helpful votes
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January 14th, 2017

Great movies. Great value what more can you say. It is best value in movies and television available and you get to watch what you want when you want not on a schedule.

Thumbnail of user bhosseinsoltani4
Canada
1 review
0 helpful votes
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June 20th, 2023

There are many Iranians in the world who like to watch Netflix. It is interesting that there are Arabic and Turkish languages ​​in the menu and not Persian. Please add the Persian menu.

Thumbnail of user ronm63
Florida
5 reviews
12 helpful votes
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September 1st, 2015

The Worst Movies you will never want to watch... I got for the Kids for summer... They have The Worst selection of Movies you will never want to watch... Waste of money

Thumbnail of user johnanthoni
GB
1 review
0 helpful votes
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March 11th, 2017

Netflix needs to put streat dance on and old flims like monkey trouble and Paulie come on I'm paying for this so do your job probably and stop keeping old films on change it

Thumbnail of user am9144
Canada
1 review
3 helpful votes
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April 11th, 2017

I use to be able to sort by rating but they changed it without my concent. Now I have to check tons of garbage to find something to watch. Popcorn time is one option

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