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Netflix

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Overview

Netflix has a rating of 2.5 stars from 1,822 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Netflix most frequently mention customer service, credit card, and good movies problems. Netflix ranks 2nd among Streaming Movies sites.

  • Service
    270
  • Value
    270
  • Shipping
    110
  • Returns
    113
  • Quality
    254
Positive reviews (last 12 months): 10%
Positive
5
Neutral
3
Negative
42
46
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How would you rate Netflix?
Top Positive Review

“Netflix is my go-to streaming service for its vast library of movies”

Nat G.
3/29/24

Netflix is my go-to streaming service for its vast library of movies, TV shows, and original content. The user-friendly interface makes it easy to discover new favorites, and the personalized recommendations help me find content tailored to my interests. I appreciate the ability to create multiple user profiles for personalized viewing experiences. The monthly subscription fee is well worth the endless hours of entertainment

Top Critical Review

“Disappointed lately”

Zach P.
9/28/24

I'm disappointed that Netflix has added adds now. This was one of the major draws of a streaming service and now you have to watch adds or pay a premium to not have them. Very annoying. Also, I hate how most of the Netflix originals most of the time are not family friendly. There is often so much foul language and sexual content that the majority of the time, if I see that it is a Netflix original, I just skip over it. Shows don't have to have all of that to be good. Wish they would stop feeling like they have to add more and more of it.

Reviews (1,822)

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Reviews that mention popular keywords

customer service (80) stranger things (17)
Thumbnail of user lauram221
Virginia
28 reviews
18 helpful votes
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December 10th, 2017

My family has had Netflix for 8 years now and the only negative is they don't have many of the classics. It's hit and miss. Sometimes they're there, but not for long. We could use more of them. Please!

Thumbnail of user backwardsbootsfarmllc
Pennsylvania
1 review
0 helpful votes
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December 22nd, 2023

I have a 35 acre ranch in Texas I have a game room separate from my house so I have two different IP address. Netflix won't let me watch my TV in my game room and my wife watch Netflix in the house because they think we are stealing. They want me to pay more to use two different IP address. Even though the representative told me on the phone is for a single household. I informed her it is a single household. My game room is separate from my house and the internet doesn't reach so I had to have another router out there. I deleted Netflix I won't deal with this I have been a customer for over 20 years. Hulu is the way to go. I will stay loyal to Hulu cause they told me they understand my situation and won't charge me any more.

Thumbnail of user josephc2395
New York
5 reviews
5 helpful votes
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February 15th, 2022

Once, Netflix led the way in Western entertainment, but as of late, almost all of their new content is made for international audiences. It is no wonder that their stock took a 25% shave and they are losing subscribers to their growing competitors. Raising its prices to make up for the inevitable decline. Like AOL in the 90's, Netflix will be relegated to the past. Good riddance

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Quality
Thumbnail of user esib
GB
1 review
1 helpful vote
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May 25th, 2022

Netflix has recently changed it's policy which means that you can only use their services in the country where you have created the account. Every time you move to a different country you are advised to cancel your old account and open a new one in the different country. This is really inconvenient for expats or those who travel frequently such as myself. Despite this limitation, membership prices are still rising. I have been a loyal Netflix user for 4 years but this change has pushed me to change streaming services, very disappointed.

Value
Thumbnail of user jessicas501
Tennessee
3 reviews
0 helpful votes
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June 25th, 2018

Netflix costs a reasonable fee and has a lot of movie and TV choices in various genres. You can even see quite a few new releases shortly after they're available on DVD. If you have limited bandwidth, there is a setting you can select so that it won't use as much as other streaming services, such as Amazon.

Thumbnail of user jeno77
California
1 review
1 helpful vote
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March 20th, 2022

Netflix is clearly a decent streaming service that everyone uses. However, the keep raising their prices. They are more expensive than any other service. It feels like they are raising the price every few months. Now I'm up to $19.99, I started at $7.99. It's rediculous for an online streaming service.

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Quality
Thumbnail of user axelw8
Texas
6 reviews
8 helpful votes
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February 19th, 2018

I started using Netflix.com years ago when they mailed you the DVDs. If the DVD was bad they quickly sent me another. Never had a hassle.

It was a great service then and has only gotten better. They have a good selection of shows. I especially like that I can watch them on my iPad when I'm away from my TV.

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Returns
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Thumbnail of user martys17
California
41 reviews
125 helpful votes
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August 11th, 2015

Simply, my favorite streaming service. Selection is great and is updated continually. Downloads are "smoking" fast.
The best $24.00 deal out there for movies.
Yes, you can still get DVDs mailed to you... but why?
I also have Amazon Prime, but Netflix is my "go to" movie source.
So, you ask, why do I have still have Amazon Prime? The easy answer... my wife likes the guaranteed 2 day shipping included when she shops. Simple logic eh?

Thumbnail of user michaelf3848
Spain
1 review
11 helpful votes
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September 17th, 2022

This new business model that started well is gradually deteriorating. More and more connection errors are appearing on any of my devices: TV, tablets and PC. On receiving a "connection error", I switch to other platforms such as HBO or Prime, and they're working fine. Clearly the problem is at Netflix.
I have a 1 Gb optical fibre connection which is working on par to its specs.
And Netflix wants to charge more? Don't make me laugh.

Thumbnail of user yasminb32
GB
60 reviews
29 helpful votes
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November 6th, 2021

I use Netflix daily. No exaggeration.
I love that Netflix has its own original series; these always turn out to be some of my favourite shows.
You have access to a lot of worldwide content on this platform too, which is always interesting!
It's great for on the go, as you can access the app on your phone + tablet, but it's also great at home on the smart tv.
I like that you can share your account with others with separate profiles. I pay £5.99 per month for the basic plan - I hope this doesn't increase again!

Thumbnail of user mablem5
Florida
1 review
0 helpful votes
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September 20th, 2019

Netflix is amazing. I started using Netflix.com years ago when they mailed you the DVDs. If the DVD was bad they quickly sent me another. Never had a hassle.

It was a great service then and has only gotten better. They have a good selection of shows

Thumbnail of user lylaw10
New Jersey
1 review
0 helpful votes
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December 19th, 2022

My 8 year old daughter recently started to like pokemon and she asked for a new profile pictures from pokemon on netflix and i wanted to see if i could by any way help her wish come true. There are a lot of kids that like pokemon so i think they should add them.

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Thumbnail of user stephenf660
India
12 reviews
10 helpful votes
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October 9th, 2020

I think there's a pretty cool streaming service on Netflix. Their original material is incredibly diverse and well done. I enjoy all the excellent movies, TV shows, and so on. Great stream efficiency overall and good pricing choices.

Thumbnail of user davidt172
New York
10 reviews
26 helpful votes
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February 25th, 2016

I really like the Netflix original content. I was disappointed when they tried to split the DVD and streaming sides of their business and raised prices. But eventually got over it because they really provide a lot of value. I hate my cable provider (Time Warner) and spend way too much on it each month. Hopefully I'll have the courage to cut the cord soon with sites like Netflix out there!

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Quality
Thumbnail of user susanr87
GB
1 review
0 helpful votes
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April 4th, 2016

Signed up for a free trial, they promptly took £8.99 from my account, I have been 26 days trying to get it back. Been in touch 7 times and get the same old flannel from whoever i speak to,"Yes your refund is on its way to you" rubbish, very disappointed. Have cancelled my account my card company have blocked Netflix in case they ignore the cancelled account, I will not use them again and do not recommend them to anyone. Very poor service and even worse for customer relations or satisfaction

Thumbnail of user richardg3205
Illinois
1 review
0 helpful votes
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June 22nd, 2023

Netflix still has the best, most intuitive streaming app with the least glitches and interruptions while watching. I like that they have new content displayed by most popular in the country while still offering suggestions of programs in other languages/countries. It's annoying that they've added a set number of watchers at any time from your account and you have to pay more to be able to watch something at the same time as someone else on your account

Service
Value
Quality
Thumbnail of user dm931
Washington
1 review
2 helpful votes
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August 28th, 2023

I have separated parents and am not able to watch Netflix on my tv now because of the new dumb@$$ rule they added. My dad owns the account, but I live with my mom. Does that mean I can't watch Netflix anymore? FU

Thumbnail of user arthurb58
Texas
39 reviews
136 helpful votes
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January 23rd, 2016

Only complaint I have with Netflix, is the lack of user friendliness in browsing videos, movies and etc. I've found Hulu to be much easier to browse and find stuff due to their format providing categories as well as actually Tv channels. I would like to see Netflix follow suite.

Thumbnail of user johnm1094
California
1 review
3 helpful votes
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July 5th, 2017

Not everything is about quantity!
New programs... one in 10 is okay. The rest are just awful and often painful to watch.

New programs are at the expense of streaming or even DVD programs that are high quality and high production values.

How many Marvel Comics are adults actually supposed to watch.
Boring and boorish!

Will now look for other streaming and DVD services.

BTW have been a customer since 1992!

Thank you for falling apart! (sarcasm)

Wally

Thumbnail of user megg
Pennsylvania
14 reviews
21 helpful votes
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February 17th, 2011

Can I give Netflix more than the allotted amount of stars? We hardly watch regular telly anymore as there are better shows/movies available on Netflix for instant viewing and they're commercial free. Sure you can't always get the most recent releases right away, but for the price of service, you can't go wrong. On my list of things I can't live without, Netflix is in the top ten!

Thumbnail of user damedebw
Missouri
9 reviews
38 helpful votes
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March 18th, 2016

I have been with Netflix for approximately 6-8 months. I use their program of 8.99 a month, in order to have 2 devices used. This comes in handy for when a friend is visiting and we wish to watch different shows. I have it taken off my debit card monthly so it is all automatically done for me. I have never had any kind of problem or dispute with Netflix. The site is always up and running with such a large catalog of movies and TV shows. All ad free, which is a huge bonus with me. They add to their selection on a regular basis. If you have been unsure, I encourage you to not be. They are legit, you pay only the monthly fee and have access to what you want when you want it. So easy to use as all shows have categories to choose from. After watching one or more shows, they make recommendations for future shows based on your viewing history. Pretty sweet deal for the low and affordable price.

Thumbnail of user leilao3
Virginia
2 reviews
1 helpful vote
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July 12th, 2021

I have used the free trial period of this stream channel and now cannot imagine my evening without Netflix. Awesome service, who says that it is expensive, just forget that the price for similar stream services nearly similar or even higher. Love the opportunity to watch films in good quality and insert subtitles the opportunity which will be useful for those who want to study language and try this in the movies. Love that I can switch the subscription to more than one device.

Thumbnail of user fredh72
Germany
2 reviews
0 helpful votes
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March 19th, 2017

One of my favourite ways to spend evenings when I got no other plans to go out and just stay at home enjoying my favorite shows. Lots of shows always available and a great service that proved its greatness over the time!

Thumbnail of user johnb353
Illinois
5 reviews
3 helpful votes
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January 24th, 2015

I will never forgive their previous business tactics but they are crippling the tv giants which i love. I am very happy with whats provided and the layout is clean and helpful to navigate the an overwhelmingly large amount of content available.

Thumbnail of user davidm7469
Florida
1 review
0 helpful votes
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May 16th, 2022

Netflix lost over 200,000 subscribers last quarter. Not long after that news broke, Netflix charged me $19.99 for a subscription I did not order. I contacted them and they immediately reversed the charge with no explanation. I thought the timing was peculiar. Check your charge cards!

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