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Netflix

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Overview

Netflix has a rating of 2.5 stars from 1,822 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Netflix most frequently mention customer service, credit card, and good movies problems. Netflix ranks 2nd among Streaming Movies sites.

  • Service
    270
  • Value
    270
  • Shipping
    110
  • Returns
    113
  • Quality
    254
Positive reviews (last 12 months): 10%
Positive
5
Neutral
3
Negative
42
46
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How would you rate Netflix?
Top Positive Review

“Netflix is my go-to streaming service for its vast library of movies”

Nat G.
3/29/24

Netflix is my go-to streaming service for its vast library of movies, TV shows, and original content. The user-friendly interface makes it easy to discover new favorites, and the personalized recommendations help me find content tailored to my interests. I appreciate the ability to create multiple user profiles for personalized viewing experiences. The monthly subscription fee is well worth the endless hours of entertainment

Top Critical Review

“Disappointed lately”

Zach P.
9/28/24

I'm disappointed that Netflix has added adds now. This was one of the major draws of a streaming service and now you have to watch adds or pay a premium to not have them. Very annoying. Also, I hate how most of the Netflix originals most of the time are not family friendly. There is often so much foul language and sexual content that the majority of the time, if I see that it is a Netflix original, I just skip over it. Shows don't have to have all of that to be good. Wish they would stop feeling like they have to add more and more of it.

Reviews (1,822)

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Reviews that mention popular keywords

customer service (80) stranger things (17)
Thumbnail of user jessicaf64
Arizona
1 review
1 helpful vote
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November 22nd, 2016

Really love the Netflix app they have so many great Picks of movies and t. V my favorite t. V series. I really enjoy using Netflix after a long day off work i can just come and lay down on my bed turn on the. T. v and watch Breaking bad, Orange is the new black or sons of anarchy on netflix they have all season. Even the latest movies that have been released classic movies and new releases movies. This is my favorite dates on saturday night with my boyfriend or sometimes my close friends we kick it at home order some wings and some pizza and have a girls chill day.

Thumbnail of user josephb150
Arizona
16 reviews
51 helpful votes
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February 12th, 2017

It does not have everything you are looking to watch, but it has an awful lot to choose from. For 9 or 10 dollars the value is tough to beat. Amazon Video is almost the same, maybe a tiny bit better, but you can't go wrong getting Netflix.

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Thumbnail of user barberaa
Honduras
7 reviews
3 helpful votes
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October 18th, 2016

Really love the Netflix app they have so many great Picks of movies and t. V my favorite t. V series. I really enjoy using Netflix after a long day off work i can just come and lay down on my bed turn on the. T. v and watch Breaking bad, Orange is the new black or sons of anarchy on netflix they have all season. Even the latest movies that have been released classic movies and new releases movies. This is my favorite dates on saturday night with my boyfriend or sometimes my close friends we kick it at home order some wings and some pizza and have a girls chill day.

Thumbnail of user mvanpraag
Florida
1 review
0 helpful votes
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November 3rd, 2023

More than half of new releases are either Asian, Indian or Spanish with subtitles. I want to watch a new release ( really new, not an old movie from 10 years ago that's just being shown now) with spoken English. Can't blink too hard with subtitles or you miss the dialogue. Please try being considerate to white, English American citizens and give us something decent to watch. You were great during the pandemic but now you are just too invested in this ridiculous wokeness. Either more English speaking movies or I'll probably cancel my subscription

Service
Value
Thumbnail of user samt815
Washington
1 review
0 helpful votes
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September 30th, 2023

If Netflix plans to keep customers after price increases they should give quality up to date content and movies. They can always bundle with another company. But with all the streaming competition paired with customers becoming money savvy can definitely see Netflix getting pushed to the back. Step it up Netflix. I've been a customer since day one.

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Thumbnail of user suem113
Michigan
1 review
4 helpful votes
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April 8th, 2017

Don't like thumbs up and thumbs down movie reviews. I like five stars. Period makes it much more difficult to find a movie on Netflix site. Looking for alternative. This is enough to make me move. We've been an avid Netflix subscriber for many many years, need to rethink that now

Thumbnail of user tc112
Virginia
1 review
3 helpful votes
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April 13th, 2017

I strongly dislike the thumbs up and thumbs down option. Why did they have to replace the ratings? It made finding a quality movie much easier. My favorite movies that I keep on my list have a match rate of 60 percent or lower. I find the new rating system ineffective.

Thumbnail of user kbundy.kb
Wyoming
1 review
0 helpful votes
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September 18th, 2023

Have been a customer of Netflix since the streaming platform first was available. I pay for 4 devices at a time and now they're telling me that they can limit where I can watch those devices. So, if I'm not a town for longer than 30 days, I only get to use one code to continue using and then they cut me off. How am I supposed to go home every 30 days, if I work out of town, just to log in to my Wi-Fi so that I can keep streaming a service I pay $20 a month for? Now I'm having to pay an extra $8 a month in order to be able to use my app at another location this is highway robbery! When I did pay that $8 tried to transfer a profile like it says I should be able to and it resulted in nothing but headaches. Customer service is a joke. When I ask to speak to a supervisor they hung up on me! That's our money at work people, about to cancel I'm so sick of this period

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Thumbnail of user joshuas76
Arizona
20 reviews
1 helpful vote
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August 4th, 2016

I love Netflix and have been a customer with them from the very beginning. Would give 5 stars if they would stop removing so many of the shows they have on there. One day my son is watching every episode of curious george, the next day they're gone! What the heck.

Thumbnail of user willr231
Nevada
1 review
0 helpful votes
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September 22nd, 2022

I've had Netflix since its inception when the company mailed DVDs to customers who would mail those DVDs back after reviewing. The process would on like that until streaming became the only available membership package. I'd say that Netflix is a great and pioneering company. In all the years I've been a customer, I cannot remember any dissatisfaction for the company or its services. The only reason I did not give it a t star rating is because it has removed programming without notice to the customer which can be frustrating.

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Value
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Thumbnail of user roberts199
GB
8 reviews
2 helpful votes
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February 16th, 2015

I've been a subscriber for years. Plenty of choice for movies and television shows you can watch from the comfort of your own couch with a low, affordable monthly subscription fee. Visit website for more details.

Thumbnail of user vg27
GB
3 reviews
21 helpful votes
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February 22nd, 2017

No other explanation needed really, you get everything you need.

Only negative is that you are sometimes waiting a while for some seasons to come out when already available. This is down to contracts with suppliers however so take with a pinch of salt.

Thumbnail of user jenniferb402
Virginia
5 reviews
18 helpful votes
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July 11th, 2019

I would give NEtflix a negative if I could. Everything is 10+ years old, not very interesting content, great for kids, streaming ia constantly interrupted, and it constantly (every half and hour) asks "are you still watching"? Super annoying... I do NOT recommend Netflix.

Thumbnail of user timw1018
Australia
1 review
0 helpful votes
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March 15th, 2023

It was once a great platform, its now full of 'b' grade foreign movies and the standards have fallen so far most of the 'netflix' created content resembles porn or horror. 5 to 10 years ago it was #1, now its just another service

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Thumbnail of user kristaj
Pennsylvania
8 reviews
34 helpful votes
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October 28th, 2014

I love the convenience of Netflix. Their app was one of the first things I downloaded when I installed my new Smart TV. However, I had to deduct a star because I am constantly having an issue with the app starting up or my movies/shows playing. The bar loads half way and then I get an error message. I thought it was my connection to the internet at first, but everything else is always working as it should.

Thumbnail of user babakr
Indonesia
4 reviews
5 helpful votes
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July 2nd, 2016

Be careful of subscribing to Netflix. They are not only very slow but Much more importantly they make it practically impossible to unsubscribe!
If you decide to subscribe I suggest you only do so with Google play.
Good luck!
BMR

Thumbnail of user jessicah1771
New Jersey
2 reviews
1 helpful vote
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March 21st, 2022

Netflix continues to raise their prices when they were meant to be the most affordable?! That's what they advertised. They let you have more than four profiles and now say people outside of the household can't use the same Netflix account so what's the point of having a family plan you're going to charge people that much and change up the rules. And then they take off the reviews you can't write a review on Netflix anymore. They clearly make more than enough off people now they're trying to be shady as f*** to get more money seriously people need to stop supporting Netflix. They were meant to be the most affordable now they're changing up all the rules and are the most expensive. And they don't even have that good of shows or movies, they're all old. Disney plus is way better. Can watch movies even when they are still in theater or just came out of theater. Netflix thinks they're hot $#*! thinking people are going to be ok with this. Ha done giving them my money

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Thumbnail of user jayh981
California
2 reviews
5 helpful votes
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October 31st, 2022

Netflix is a good source of entertainment when you are ready to settle down for the night with nothing else to do. I have to admit I spend about 20 sometimes 30 minutes scrolling through the titles looking for something before I settle on the movie, and then sometimes end up dumping it. I wish there was a way for it to be more organized. They just throw up movies and expect you to just know what they are all about. Better organization. It seems messy to me.

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Thumbnail of user riaf1
New Jersey
7 reviews
0 helpful votes
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March 27th, 2017

I do love Netflix and the convenience it provides... I just wish once a movie or TV series was available, it would stay that way. I got all the way to the last season of an older show, only to find out they removed it before I could finish it. But it's still worth the price in my book.

Thumbnail of user araujoteresa87
Ohio
1 review
3 helpful votes
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September 13th, 2023

I used to LOVE watching Netflix, but now it is kicking me out of shows and/or movies that I'm watching, buffers way too much, and it's getting harder and harder to navigate through the different menus because it is as if it is bogged down. Please fix this. It happened after some sort of update. Also what happened to all of my kids profiles and mine? It only shows my grandson's profile.

Tip for consumers:
It would have been nice if Netflix could have warned me that they were going to remove profiles from my Netflix.

Products used:
Netflix on my TCL TV

Value
Quality
Thumbnail of user debs605
Michigan
1 review
3 helpful votes
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October 5th, 2022

Designated Survivor began as a great movie with presidential candidate showing great integrity, while also showing how politics work. Then all of a sudden story line is including sexual content explicit, men and women and men with men. I thought it might be great to watch with kids., But no longer. Too many unnecessary, inappropriate content.

Thumbnail of user lindab20
Florida
1 review
3 helpful votes
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June 6th, 2011

I recommend netflix. You can order movies and they DO come quickly. You don't have to pay any postage to send it back in its own package. And their are plenty of movies to choose from a bunch of categories. My favorite are the documentaries from all different categories which are very very informative. So with the price of gas netflix is well worth it saving the trip of running back n forth to get your movie and then BLAH having to take it back.

Thumbnail of user mitchg92
Mississippi
1 review
0 helpful votes
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September 15th, 2023

I am a college student. I can't watch netflix in my college apartment anymore because it's not a part of my "household". If you are planning on attending school and stay out of the house for extended periods of time, I would suggest another streaming service

Thumbnail of user jessicat1406
Tennessee
1 review
6 helpful votes
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July 28th, 2022

I recently experienced awful service from Netflix where i was being charged twice a month. Upon calling they told me that my email address was changed i asked for them to refund me for the second payment that had been taken out for the last three months and they only refunded me one payment stating ii had to go through my bank. However they refused to acknowledge it was there error and credit my account. Think twice and review your payments with them.

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Thumbnail of user debbym122
AE
1 review
0 helpful votes
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August 26th, 2023

Netflix was good years back. Now it's so difficult to find something interesting to be watched on a weekend. Netflix is becoming more of a serial centric entertainment app instead of having new release movies.

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