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Netflix

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Overview

Netflix has a rating of 2.5 stars from 1,822 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Netflix most frequently mention customer service, credit card, and good movies problems. Netflix ranks 2nd among Streaming Movies sites.

  • Service
    270
  • Value
    270
  • Shipping
    110
  • Returns
    113
  • Quality
    254
Positive reviews (last 12 months): 10%
Positive
5
Neutral
3
Negative
42
46
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How would you rate Netflix?
Top Positive Review

“Netflix is my go-to streaming service for its vast library of movies”

Nat G.
3/29/24

Netflix is my go-to streaming service for its vast library of movies, TV shows, and original content. The user-friendly interface makes it easy to discover new favorites, and the personalized recommendations help me find content tailored to my interests. I appreciate the ability to create multiple user profiles for personalized viewing experiences. The monthly subscription fee is well worth the endless hours of entertainment

Top Critical Review

“Disappointed lately”

Zach P.
9/28/24

I'm disappointed that Netflix has added adds now. This was one of the major draws of a streaming service and now you have to watch adds or pay a premium to not have them. Very annoying. Also, I hate how most of the Netflix originals most of the time are not family friendly. There is often so much foul language and sexual content that the majority of the time, if I see that it is a Netflix original, I just skip over it. Shows don't have to have all of that to be good. Wish they would stop feeling like they have to add more and more of it.

Reviews (1,822)

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Reviews that mention popular keywords

customer service (80) stranger things (17)
Thumbnail of user luisj41
Costa Rica
2 reviews
8 helpful votes
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June 8th, 2019

Kids were hooked to this crap, so i cut the subscription. They can read books which is something most kids seem to have forgotten. Kids are either dumb or dumber today. Too much TV equates to no brain

Thumbnail of user sarahs279
Michigan
7 reviews
12 helpful votes
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September 30th, 2016

I am one of the few subscribers that doesn't stream and watches DVDs that are mailed to me. I am on the 3 at a time plan. Up until 3-4 months ago, the discs would arrive the day after they were mailed, allowing me to watch up to 6 a week. Now, it takes 2 days to receive them, and I am lucky if I can get 4 in a week. They changed the location the discs were shipped from "in state" to the next state over. Netflix didn't bother to notify me of this prior to doing it.

Thumbnail of user opheliar
GB
7 reviews
23 helpful votes
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September 11th, 2017

I've been a Netflix customer for about 10 years. I am disabled and mostly housebound, so I have to rely on home entertainment. But I don't have money to spare so things like Sky are beyond my budget. Netflix offers a phenomenal amount of content for just a few ££s a month. The platform they use is stable, the quality is good. They have a nice range too... films, box sets, documentaries, comedy etc. With the awful choice on freeview, I would go nuts with my Netflix!

Thumbnail of user mariec
Texas
26 reviews
213 helpful votes
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April 5th, 2010

Netflix is great. If I feel like watching a movie I can turn on my laptop and instantly watch something. There are no late fees and no stress if you don't put the movie in the mail on a certain day.

I can mail a movie back in the afternoon and they will receive it the next morning! They promptly mail out my next movie. I think they may have a special deal with the postal service because I've never seen anything get somewhere that quickly.

I'm happy with netflix.

Thumbnail of user paulh215
Canada
17 reviews
11 helpful votes
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August 9th, 2016

I have subscribed to Netflix twice and with few complaints but ended up leaving whenever there was little left to watch or wanted to watch.
It has been a major problem for Cable and satellite providers and its about time somebody sent cable providers a message. Netflix has been good to average on both subs I had with them with no complaints on the media or the prices they had but things have changed for Canadian subscribers and I can't say its good so average is where I'm at with my Netflix review.

Thumbnail of user ronw82
Virginia
27 reviews
40 helpful votes
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April 22nd, 2018

I have been a Netflix customer for the past three years. For $13.99 per month, I have the ability to watch various movies and tv shows in HD. Movie and tv show content is better than Hulu. However, Netflix does have content available that seems questionable plot and material wise. Hints the four stars. Other than that, no complaints!

Thumbnail of user davidp22
Tennessee
3 reviews
14 helpful votes
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July 19th, 2011

I have had a great experience to date. I am not happy about the 25% or so price increase if you want the 2 movie and streaming package. The package I have at $14.95 is no longer available and is now almost $20.00, as of August 1,2011. I am dropping the streaming video to save money. That seems to be a big jump all at once that I am not willing to pay. The streaming did slow down my other computers in the house so I don't think I will miss it anyway. It is still a great value for the money!

Thumbnail of user nyreew5
Texas
1 review
0 helpful votes
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June 1st, 2023

Netflix is on za frl cuz now i can't watch Netflix because im not in my cousins household. How am i going to be in their household if they're 4 hours away from me. And if they wanted to add another household member it would charge them extra like nah Netflix if they lose people and subscriptions thats their fault because this is the reason why Netflix has been hit it's because of password sharing. I've been using my cousins account for years and now they want to pull this bs of a stunt.

Thumbnail of user erikal28
New Jersey
1 review
0 helpful votes
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September 10th, 2017

I had Netflix for some time and about 3 months ago I cancelled my account since both of my children are out to college now. I was just checking my credit card statement and surprisingly I found charges from Netflix twice i the same month i cancelled. When I call customer service of course they told me someone in the household sign back in and reactivated the account and that i should have change my password at the time of cancellation. Maybe if they have said it then i would have done that. And of course they don't offer any kind of reimbursement to loyal customers. So for that reason i give them 1 star. And will not come back.

Thumbnail of user aland48
GB
2 reviews
37 helpful votes
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May 31st, 2015

I'm happy with my Netflix membership. Been member for at least Netflix has been accessible to me though family for over a year now.

Movies are some times limited, I mean I can't find any new movies to watch :(

Thumbnail of user laureno7
North Carolina
9 reviews
19 helpful votes
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September 10th, 2012

If you had asked me a few weeks ago, I would have rated this higher. They have a new feature where tv episodes keep playing automatically- not helpful if you like to go to sleep while watching a single episode...

Thumbnail of user justint42
Ukraine
114 reviews
1,650 helpful votes
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December 24th, 2015

Out of all the streaming services netflix is the only one that can actually play a film without the buffer wheel. I would use again if i could afford it. A lot of old stuff but do have new tv progs sometimes.

Thumbnail of user shailaj1
Oregon
1 review
0 helpful votes
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August 16th, 2021

I signed up for Netflix over a year ago. There are a lot of films, TV series and programs, including those with different professional translations, and as a result, you can tighten up or start learning the language with the help of subtitles. I watch many new items here. Great Netflix thing. The picture quality and sound are great. I recommend!

Thumbnail of user lilianah42
Australia
2 reviews
0 helpful votes
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November 29th, 2022

Amazing platform, i just love it! Great tv shows and movies available on your laptop or mobile if you travel somewhere! The new series 1899 is really really good! I love that they have great cartons for kids, it helps me sometime when I am so tired, my kids can watch Netflix all day. The new series 1899 is really good,

Service
Value
Shipping
Returns
Quality
Thumbnail of user mikew1956
Idaho
1 review
0 helpful votes
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June 9th, 2022

I received am email stating my email has been changed as requested. I did not request a change. When talking to customer service, they would not help since I could not verify any of the new account info. This was to keep the account secure. Why are they now worried about account security but not when someone took over my account?

Tip for consumers:
Don't. Someone was able to take over my account and they refuse to help recover it. There are better platforms for movies for the price

Products used:
Movie streaming

Service
Value
Quality
Thumbnail of user vilones
India
1 review
0 helpful votes
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July 3rd, 2022

Netflix used to provide short descriptions of each of the movies on the Netflix App. But now I'm seeing more of who acted and who directed the movie. This is not helpful at all. The short descriptions used to help me decide on which movie I would like to watch. Please bring that back.

Thumbnail of user nickm59
Florida
14 reviews
25 helpful votes
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March 20th, 2015

Netflix is constantly upping its game. It changes it's plans, adds streaming, and seems to keep up with Hulu and other comeptitors.

The interface has always been easy. Rating is simple, putting a list together is simple, having split accounts is simple, and I love their recommendations.

You can always sort movies by category, previously watched, recommended to you, what's new, etc.

Thumbnail of user kaylaa11
Canada
16 reviews
3 helpful votes
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January 14th, 2016

Not cutting my cable yet, but I'm finding more and more of my television time spent on Netflix. Plus it's nice to pick up where I left off on my mobile. Best part is the original content, and the fact I don't have to wait weeks for each episode to air. Less than $10, but worth easily 10x that!

Thumbnail of user christinep74
India
2 reviews
0 helpful votes
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January 22nd, 2017

I have had Netflix for as long as I can remember, and they have always gone above and beyond for the few times I've called them with question. I think prices are very fair. I get streaming and 2 DVDs/month for $15 with only a $2 increase over all these yrs. I highly recommend.

Thumbnail of user rb141
Pennsylvania
1 review
4 helpful votes
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January 6th, 2018

Tried the free month and it didn't take but 10 days to get rid of it, after seeing the kind of complete trash that Netflix is putting out there, i. E.(End of the F***ing World), their forceful movie suggestions, way too many foreign language films and now their latest Netflix ad that promotes degeneracy, at one point it took me almost 2 hours to find something to watch that didn't have an "F-Bomb" in it, makes me want to just get rid of any type of TV altogether!

Thumbnail of user harryl85
Germany
2 reviews
2 helpful votes
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November 10th, 2018

Netflix is absolutely amazing if you don't watch it everyday because then its very difficult to find something interesting. Its a great way to chill out with friends, but only if you haven't watched all the latest stuff. Even if all the episodes come out at once its better to savor it for later.

Thumbnail of user leventel1
1 review
1 helpful vote
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October 31st, 2019

I got billed for premium instead of standard, after contacting support they just reassured me that it will be okay in the future and according to them they can't do anything about their mistake. I even received 2 emails confirming that my plan is standard and that's what I will be billed for, seems like you can't trust the emails they send you.

Thumbnail of user mileyh5
Australia
2 reviews
0 helpful votes
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November 9th, 2021

I bought a Netflix subscription more than 3 years ago when the serial "La casa de papel" was released and from those times I had never regretted I decided to use this TV streaming service. So a wonderful interface which is quite easy to use even elderly people might cope with it. I really adore their option to see short trailers from different episodes just putting the cursor on the appropriate movie or serial. Moreover I really love the opportunity to watch movies from different devices from the same time and from different account, for example your kids can watch movie from one account and you with your husband or wife from another and this is under the only one subscription.

Thumbnail of user henryl53
Virginia
2 reviews
3 helpful votes
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November 4th, 2016

Even they don't have the best or the latest shows, I like the ease of being able to watch the same show continuously on TV, laptop, tablet and cell phone with no ads. But I stop the service when they increase the fees.

Thumbnail of user taylort292
Washington
1 review
0 helpful votes
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April 16th, 2023

Not what it used to be. Half the movies are foreign films now. The app is glitchy and slow. You finally sift through the movies and find one that looks interesting. Then you discover it's not in English or is has a very poor English dub.

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