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Netflix

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Overview

Netflix has a rating of 2.5 stars from 1,822 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Netflix most frequently mention customer service, credit card, and good movies problems. Netflix ranks 2nd among Streaming Movies sites.

  • Service
    270
  • Value
    270
  • Shipping
    110
  • Returns
    113
  • Quality
    254
Positive reviews (last 12 months): 10%
Positive
5
Neutral
3
Negative
42
46
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How would you rate Netflix?
Top Positive Review

“Netflix is my go-to streaming service for its vast library of movies”

Nat G.
3/29/24

Netflix is my go-to streaming service for its vast library of movies, TV shows, and original content. The user-friendly interface makes it easy to discover new favorites, and the personalized recommendations help me find content tailored to my interests. I appreciate the ability to create multiple user profiles for personalized viewing experiences. The monthly subscription fee is well worth the endless hours of entertainment

Top Critical Review

“Disappointed lately”

Zach P.
9/28/24

I'm disappointed that Netflix has added adds now. This was one of the major draws of a streaming service and now you have to watch adds or pay a premium to not have them. Very annoying. Also, I hate how most of the Netflix originals most of the time are not family friendly. There is often so much foul language and sexual content that the majority of the time, if I see that it is a Netflix original, I just skip over it. Shows don't have to have all of that to be good. Wish they would stop feeling like they have to add more and more of it.

Reviews (1,822)

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Reviews that mention popular keywords

customer service (80) stranger things (17)
Thumbnail of user charliew42
GB
2 reviews
3 helpful votes
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January 11th, 2017

I have had Netflix for about a year. Use it almost every day and I have only ever had a problem once when Better Call Saul was released so i assumed the website was bombarded with viewers. That problem was fixed within 20 mins and I was happily streaming.

Thumbnail of user josiahw17
District of Columbia
2 reviews
33 helpful votes
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June 10th, 2021

The streaming service itself works almost flawelessly.The major problem is that they keep removing/replacing the shows that have already won viewers' hearts. I understand it all comes down to the underlying contract agreements, but it is disheartening o wake up one morning syked to binge on a show, only to discover it's been dropped.

Products used:
Their usual monthly subscription service.

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Thumbnail of user tp34
Texas
1 review
0 helpful votes
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July 28th, 2016

I started with Netflix on the DVD plan and streaming was free. I stopped the dvd plan and went to streaming long after they started charging for streaming. Then you could put your account on hold when you needed to. I finally cancelled it and should have some time ago.
The increase in monthly charges is not warranted. I no longer find things to watch that I am interested in. Netflix does not add new released movies like they used to. Too many TV shows and Netflix exclusives. Twice during my membership I was watching a series and it was removed from Netflix. For what Netflix charges now, I can easily watch more RedBox each month, probably less. Their customer service has always been good when I needed them, but there was no concern as to why a long term member was canceling. I guess they have more than enough members.

Thumbnail of user stephenj998
South Africa
1 review
1 helpful vote
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December 8th, 2022

I readily admit that having only watched a small portion of the Harry & Megan 'tell it all' documentary, it may be somewhat presumptive to post a review. However, when the entirety of what I watched had an uninterrupted, dramatic piano accompaniment and Megan attempting an Emmy award performance in gravitas on screen, the whole experience was quite sickening. In truth, their lives are not intrinsically interesting and the whole raison d'etre of the project appears to be the couple wishing the publicly grind their respective axes which does not offer the viewing public a scintilla of entertainment value.

Thumbnail of user non1119
Florida
1 review
0 helpful votes
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October 18th, 2023

Netflix was fun for a while till they renegotiated their terms and raised their prices. I canceled the last 3 months straight and they continued to charge me for each month. So finally I called (had to google the number, it's not on their site at all), and although they said they refunded me for the last 3 months that I have email verification for my cancel request for, they only refunded me for one. They make it impossible and miserable to try and cancel.

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Thumbnail of user clayb22
South Carolina
2 reviews
25 helpful votes
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September 14th, 2015

I love netflix. It's outstanding. I recommend it to everyone for a cheaper alternative to cable. I do wish netflix supported playlist and shuffling though to create a true "tv" experience. Other than that I love their original content and enjoy the rotating content that comes through on a monthly basis.

Thumbnail of user edk30
Washington
10 reviews
17 helpful votes
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December 18th, 2017

I like the large number of movies available for free viewing on Netflix but I get frustrated from time to time when those titles are taken down. I appreciate being able to download select titles for viewing offline on all of my viewing devices. I'd like to see that capability expanded.

Thumbnail of user joses4
Canada
2 reviews
2 helpful votes
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April 12th, 2012

Good for the price, but i have to expend a lot of time cancelling the old movies on my profile, i already configure my preferences but really don; t seems to work as i want,
The rest ok for the price, at least better that pay for a useless cable service.

Thumbnail of user willc60
GB
2 reviews
1 helpful vote
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February 7th, 2018

I've done a lot of internet streaming in my time. But I must say that Netfix produces the greatest choicer per money spent. The internet connection is always fast and reliable, so no wasted time on lag or slow bit rates. The quality of the programs is top notch.

Overall I have to give it 5 stars!

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Value
Quality
Thumbnail of user angelicas1
Canada
3 reviews
3 helpful votes
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April 8th, 2013

Who wouldn't love unlimited access to movies and TV shows for only $7 a month? Seriously. If you're not a Netflix member you're missing out. Just make sure you have a good internet connection;)

Great for catching up on shows like The Walking Dead hehe

Thumbnail of user karenn1241
Virginia
1 review
3 helpful votes
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August 9th, 2022

If anyone is interested in upgrading their Netflix from one screen to two- wait till the last day of your billing cycle otherwise you get overcharged! I changed 7 days into my cycle and they didn't even prorate my bill, when I spoke with customer service the woman was rude about it and felt that I shouldn't be asking for the money that is owed to me, she kept saying that my billing date changed effective the day of my upgrade which is exactly why I should have a credit!

Tip for consumers:
That Netflix does NOT prorate your bill if you upgrade your service- you just end up paying twice!

Products used:
Netflix

Service
Value
Quality
Thumbnail of user sibylag
Singapore
2 reviews
0 helpful votes
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October 9th, 2019

I think subscription price well worth it. All considering, a great value as i been with Netflix for a few years now always been exceptionally good and good variety and I love the way it works across all devices and allows you to download movies and series now which is great for travelling.

Thumbnail of user azizal
India
2 reviews
2 helpful votes
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January 22nd, 2017

Netflix continued charging my credit card even after cancellation. They said that somebody reinstated my membership but no emails or notifications were sent that the membership was re-activated. I just found out because they sent me an email that my credit card has expired.

Thumbnail of user tracyb101
GB
1 review
1 helpful vote
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January 25th, 2017

I used to buy dvds of movies and tv shows and store them in a safe place and never touch them again and when i did, they were already damaged. Now i watch stuff over netflix and enjoy the quality and service they provide.

Thumbnail of user mattb299
GB
1 review
0 helpful votes
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June 15th, 2018

Overall, the service is decent as long as you don't need help. If you do, forget it! There is only one way that I have found to contact them - a "Call Help" button in the Netflix app. No ail. No chat. Only a call. And when you press the Call button, it asks if the call can be recorded. If you choose No, it will not make the call! This leaves me with absolutely NO way to contact them. This is the stupidest decision I've ever known a business to make.

Thumbnail of user courtneyn8
Virginia
8 reviews
10 helpful votes
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June 30th, 2017

Now that school is (almost) over, I know what I'll do: I'll binge watch holiday movies. Great thing about Netflix is that they have an iPad app, and a phone app. Plus, I can save stuff and watch it later! I absolutely love it.

Thumbnail of user chaotictwinsigandrick
Minnesota
1 review
0 helpful votes
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December 7th, 2023

Netflix in my opinion has the best tv shows. It has everything you could possibly want on tv. Matter of fact I'm part of my own business that I made with two of my closest friends. I'm an actor and eventually I'm gonna tryout for Netflix's most popular tv shows. So definitely sign up for Netflix. It's the best! I want to add that I'm gonna be starring as the new Avatar for the Nickelodeon tv series. Knowing Netflix it's most likely gonna get the new Avatar series on Netflix when it comes out. I also want to add that I might be the new Miles Morales Spider-Man and like I said before Netflix will probably be looking to get Spider-Man movies on Netflix.

Thumbnail of user ginnyd2
New York
48 reviews
72 helpful votes
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August 18th, 2016

Netflix has great content, original programming and great, great pricing. What I also like about it is what it has done for the consumer. Netflix has disrupted the industry by offering a great alternative to the stranglehold companies like Comcast and Verizon have held over customer programming and pricing. Without the genius of Reed Hastings, it's Chief, we'd still be mired in monopolistic programming muck.

Thumbnail of user aprilb49
Ohio
11 reviews
24 helpful votes
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June 25th, 2016

Netflix is the go to place for any kind of movie to watch, especially some great movies. I love how I can rate the movies and tv shows that I had watched so I don't watch it over again and also so it helps Netflix suggest new movies to me that I might also like or better yet, love! :)

Thumbnail of user jennyh17
Colorado
8 reviews
9 helpful votes
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March 9th, 2015

Some of the best original content I have seen from services like this! Only problem is for some things on tv they skip around alot. Like they will have season 1-3 and then season 6... what happened to the middle part!?!? Still decent value for the cost.

Thumbnail of user sharonh433
Illinois
8 reviews
14 helpful votes
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August 31st, 2019

Few things that I like about Netflix: I love how they upload the new TV series all at once. I am always able to find so many quality shows on Netflix. Although it was a bummer - as I was in EU Netflix content is different and I couldn't watch my show.
Anyway, happy to be signed up and the plans are affordable as well! :)

Thumbnail of user mikedog0987654321
Arkansas
1 review
1 helpful vote
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July 8th, 2023

Netflix has some of the best content for me personally. But the performance of how slow it gets is ridiculous and how often it occurs. All my other streaming apps work without fail at Half the cost. Peacock, Disney+, Max, Hulu. Even my free ones like verylocal and freevee never need me to unplug my tv. That's what the power button is for. I understand the power button doesn't cut off internal functions. But Netflix is the only app for me that requires this twice a week. Otherwise as i said, great content.

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Thumbnail of user shaylas61
South Carolina
2 reviews
16 helpful votes
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May 8th, 2019

I think that overall Netflix is good. The only complain I have is that the prices keep going up, because those are depending on the country from where you are watching it. The offer is quite vast. Quality is very good. No issues with streaming whatsoever.

Thumbnail of user hmnixon12
Texas
1 review
0 helpful votes
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June 2nd, 2023

It's a shame that my kids can't go to their grandparents house and watch my Netflix account cause their favorite shows are on there and since Netflix wants to verify ip addresses. Netflix I'm pretty sure y'all will lose a lot of customers from this as streaming services are commonly shared with friends and families and especially with elderly family who don't have much money for entertainment. I know myself, my brother, and at least 10 friends are going to be canceling your service and looking for something else. If I pay for 4 streams then it shouldn't matter who else uses it since I'm paying for my 4 streams to be used how ever I want. Y'all are trying to control and limit people and a lot of us ain't haven it. So thanks for all the years since I've been a customer since 2014 but not anymore after this.

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Thumbnail of user danielw2332
California
1 review
0 helpful votes
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July 5th, 2023

New plans bring it from a 4-5 star straight to a 1-2 star service. Don't care what their reasoning is. It is now a $40 service for our immediate family. Would never recommend and hope it makes them crash and burn.

Products used:
Streaming

Service
Value
Shipping
Returns
Quality

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