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NetflixReviews 1,825

2.3

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Netflix Reviews Summary

The company has a mixed reputation, with some customers appreciating its extensive library of content and user-friendly interface, which enhances the viewing experience. However, numerous complaints highlight significant dissatisfaction with rising subscription costs, technical issues like slow loading times, and customer service inadequacies. Many users express frustration over billing problems and the perceived decline in content quality, particularly regarding Netflix originals. Overall, while the platform remains popular for its variety, the growing concerns about service reliability and customer support suggest a need for improvement to retain loyal customers.

This summary is generated by AI, based on text from customer reviews

service
281
value
279
shipping
113
returns
118
quality
259

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Bulgaria
14 reviews
18 helpful votes
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Site is pretty cool
December 6, 2020

I like Netflix, the site is pretty cool. It is convenient to use and easy to find exactly what you need. So far I haven't had any problems with it and I hope it will stay that way :)

Date of experience: December 5, 2020
India
1 review
0 helpful votes
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Nice experience
December 2, 2020

Three years ago, I first started with Netflix. I found a movie or series that I like to enjoy. I became dependent on Netflix.

Date of experience: December 2, 2020
TW
4 reviews
0 helpful votes
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Great experience!
November 13, 2020

I've had such a great experience with Netflix for as long as I've been subscribed, great entertainment and the cost is more than worthwhile.

Date of experience: November 12, 2020
India
15 reviews
6 helpful votes
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A best option to see movies without DTH or Cable is NetFlix. We can see all our favourite shows, movies and series by subscribing to Netflix. For new users, it is one month free. Also, we can see in the high-quality range.

Date of experience: November 12, 2020
India
10 reviews
0 helpful votes
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A very good option to spend your Sundays in home. So many movies and tv series to choose from. Even HD option is available.

Date of experience: November 11, 2020
California
4 reviews
6 helpful votes
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You Are Useless Netflix
November 7, 2020

You Say That You Have Fixed Problems But Yet They Are Never Fixed And You Always Fail To Deliver Lol

Date of experience: November 7, 2020
NL
1 review
11 helpful votes
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My favourite platform to watch the most interesting serials and shows. Not long ago I saw The Haunting of Bly Manor and was so in shock. This serial left a big impression on me.

Date of experience: November 3, 2020
Georgia
1 review
2 helpful votes
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I spoke with a customer support specialist today about a year long issue and was told that it was basically my fault for thinking that the previous Netflix customer service representative did their job. I called in a year ago to let them know that I suspected fraud and was told either change your password or cancel the account and open a new account. I chose to cancel the account and open a new account with payment through another source. Fast forward a year. They have been billing me through two accounts and told me since I didn't finish the cancellation process, I was just paying for someone to watch Netflix for free, for a year. Question: If you already suspected fraud on your account, would you be willing to give anyone your account number? Well, because I didn't do that and trusted that the customer support person would cancel my account. I have paid almost $200 for a hacker to have free Netflix for a year. That's not the icing on the cake. Then, the representative from today says, "By the way, there is no way someone can get your information to get into your account." Yeah, right. She clearly told me that the account was being used and that the user was in another country. Yeah, I don't have friends in Asia Boo! It gets better! They told me that they could only reimburse me for one of the twelve months. Buyer beware! Hopefully, your account never gets hacked! It is more common than Netflix leads people to believe...

Date of experience: October 23, 2020
Texas
10 reviews
16 helpful votes
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There is a movie that NetFlix is refusing to remove. It is called "Cuties", directed by Maïmouna Doucouré. It shows 11- and 12-year-old kids twerking naked in a dance competition in front of an audience. Some scenes even show the kids' private parts. To sum it up, it's pretty pathetic that NetFlix is showing this pedophilic crapfest of a movie! They should be ashamed of themselves!

Date of experience: October 20, 2020
India
14 reviews
2 helpful votes
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The best series, the new movies, the HD format and that's all thanks to the set of Netflix TV. Yeah, it an affordable package, so I agree to pay for this.

Date of experience: October 17, 2020
India
12 reviews
10 helpful votes
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"Great Service"
October 9, 2020

I think there's a pretty cool streaming service on Netflix. Their original material is incredibly diverse and well done. I enjoy all the excellent movies, TV shows, and so on. Great stream efficiency overall and good pricing choices.

Date of experience: October 9, 2020
Bangladesh
1 review
0 helpful votes
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I really love Netflix specially for movie, I enjoy it. It is very easy to use. A variety of web series and movies are released here daily.

Date of experience: October 5, 2020
Australia
1 review
1 helpful vote
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The incorrect smurfs
October 5, 2020

So i was going through Netflix and came across smurfs -the lost village. This movie is terrible and is nothing compared to the original smurfs movie where they escape gargamel in real life. I am writing this review in regards to me thoroughly enjoying the smurf movie however being unable to access it on Netflix. It is atrocious that they have hand picked the incorrect movie out of the smurf collection. As you can see, they offer the 1981 version which is pleasant but not the one where they go to New York. Thank you for your time.

Date of experience: October 5, 2020
Florida
3 reviews
2 helpful votes
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It's okay
September 29, 2020

I loved Netflix years ago when I first subscribed. Now, it seems the quality of shows and movies has decreased. The number of foreign language shows seems to be a huge proportion of what is available now. Even a lot of the Netflix originals are foreign language. Of course, the subscription cost continues to increase too. If a show or movie is high quality, I don't mind reading the subtitles. One of the odd things is some of the shows or movies allow you to select the dialogue in English but what the actors say in English does not match the closed captions. Don't get me wrong I love some of the foreign language programs such as the Indian films Article 15 and The Forgotten Army and some of the Korean shows - The Man From Nowhere, etc and some other foreign language programs. Netflix needs to tighten its quality controls for selecting programs available to subscribers.

Date of experience: September 28, 2020
Ohio
5 reviews
14 helpful votes
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What was once the best movie app has now become one of the worst. You never go full libtard... All Lives Matter! Trump 2020

Date of experience: September 27, 2020
District of Columbia
3 reviews
2 helpful votes
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Best Website
September 10, 2020

It is the best website to watch online movies, I love it and the pricing is really cheap for this big catalogue

Date of experience: September 9, 2020
Indonesia
2 reviews
10 helpful votes
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Love the service
August 22, 2020

Great Shows, Great Value. Really helps me through boredom during this pandemic. One small fee is enough to entertain the entire family. Love it!

Date of experience: August 21, 2020
Canada
1 review
21 helpful votes
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Disappointment
August 20, 2020

Netflix has been going downhill regarding movies and show qualities. Now, they invest in soft child porn with a movie called "Cutie" that is rate for adults, but features 11year old girls, dancing like stripers, and presenting sexual context. This one brings score from 6 to 0. I definitely unsubscribe.

Date of experience: August 20, 2020
California
13 reviews
23 helpful votes
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Netflix makes it hard for me to find shows that interest me. The search function gives me things that are not of interest to me. They also make it very hard to find the list of things I'm watching, so I can go to the next episode. I have to scroll through all kinds of things that they recommend to get to my list of "keep watching".

Date of experience: August 11, 2020
Connecticut
10 reviews
44 helpful votes
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I used to use it a lot more than I do now, mostly since I pay for two other streaming services. I like the variety of horror movies it offers, which is mainly what I use Netflix to watch lately, as well as some of their original series and the ability to watch Asian Dramas. So while I spend a lot of my time scrolling through the options to then put on something I've seen a million times, I do like that there's a lot to watch. The downside is that if you don't watch something right away, you risk it disappearing before you know it. I wish there was a reminder that would tell you before a movie or tv show on your watch list gets taken off so you're not left wondering where it went.

Date of experience: July 23, 2020