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Netflix

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Overview

Netflix has a rating of 2.5 stars from 1,822 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Netflix most frequently mention customer service, credit card, and good movies problems. Netflix ranks 2nd among Streaming Movies sites.

  • Service
    270
  • Value
    270
  • Shipping
    110
  • Returns
    113
  • Quality
    254
Positive reviews (last 12 months): 10%
Positive
5
Neutral
3
Negative
42
46
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How would you rate Netflix?
Top Positive Review

“Netflix is my go-to streaming service for its vast library of movies”

Nat G.
3/29/24

Netflix is my go-to streaming service for its vast library of movies, TV shows, and original content. The user-friendly interface makes it easy to discover new favorites, and the personalized recommendations help me find content tailored to my interests. I appreciate the ability to create multiple user profiles for personalized viewing experiences. The monthly subscription fee is well worth the endless hours of entertainment

Top Critical Review

“Disappointed lately”

Zach P.
9/28/24

I'm disappointed that Netflix has added adds now. This was one of the major draws of a streaming service and now you have to watch adds or pay a premium to not have them. Very annoying. Also, I hate how most of the Netflix originals most of the time are not family friendly. There is often so much foul language and sexual content that the majority of the time, if I see that it is a Netflix original, I just skip over it. Shows don't have to have all of that to be good. Wish they would stop feeling like they have to add more and more of it.

Reviews (1,822)

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Reviews that mention popular keywords

customer service (80) stranger things (17)
Thumbnail of user barbd32
Texas
1 review
0 helpful votes
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May 7th, 2018

Joined Netflix recently hoping to find things to watch to get away from the yukky things offered on TV. I have searched for several movies that I missed in the last few years and they are not on Netflix. I want to watch Netflix on my TV and it is just too difficult to search--even to find the search screen--and the content is disappointing. I am not really interested in watching Netflix on my computer at my desk! At the same time I started accessing content available through my Prime membership and I like it. I'll keep trying with Netflix for a couple of months before I decide to keep it.

Thumbnail of user kirav6
California
13 reviews
23 helpful votes
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August 13th, 2020

Netflix makes it hard for me to find shows that interest me. The search function gives me things that are not of interest to me. They also make it very hard to find the list of things I'm watching, so I can go to the next episode. I have to scroll through all kinds of things that they recommend to get to my list of "keep watching".

Thumbnail of user roseleal
Tennessee
38 reviews
75 helpful votes
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January 30th, 2017

Love Netflix. When everything on TV is reruns, reruns, reruns, it is so refreshing to go to Netflix to watch something you haven't yet seen. It's reasonably priced and has a great variety of things to watch. My family loves it and uses it a lot.

Thumbnail of user lucyh132
Australia
1 review
1 helpful vote
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October 5th, 2020

So i was going through Netflix and came across smurfs -the lost village. This movie is terrible and is nothing compared to the original smurfs movie where they escape gargamel in real life. I am writing this review in regards to me thoroughly enjoying the smurf movie however being unable to access it on Netflix. It is atrocious that they have hand picked the incorrect movie out of the smurf collection. As you can see, they offer the 1981 version which is pleasant but not the one where they go to New York. Thank you for your time.

Thumbnail of user ernestof9
TW
2 reviews
1 helpful vote
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June 30th, 2016

I tried the account and is quite nice. The price is a lot better than cable and the variety is quite nice. You must have a good internet connection for the video quality to be good too though. The tv series are quite good and entertaining.

Thumbnail of user andersen2913
Washington
1 review
0 helpful votes
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June 26th, 2023

I really enjoy Netflix and have for years. I mostly don't have too many complaints but my biggest peeve is that you guys keep starting and cancelling shows. I have a list of like 8 of my favorite shows that you guys cut off after 1 or 2 seasons and that's extremely irritating. It's not all about how many views you get, if you start something you should finish it. You guys have a mile long list of cancelled shows and that's not great for marketing. I know quite a few people who have cancelled Netflix all together due to this so just fyi.

Service
Value
Quality
Thumbnail of user michellep2267
Australia
2 reviews
0 helpful votes
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August 16th, 2022

I am using Samsung TV and so far I didn't had any problems with Netflix app. I can open any type of movie or tv show in second so honestly. But we need more quality content on Netflix, some TV shows are just too bad, acting poor, sometimes it seems that Netflix is just adding bunch of staff, not paying attention to quallity.

Tip for consumers:
Good stuff but we need more quality content

Products used:
Netflix app

Service
Value
Quality
Thumbnail of user johnt808
Washington
1 review
1 helpful vote
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July 23rd, 2018

Netflix charged my credit card twice a month for six months. When I called the customer service number to correct the billing issue they told me my card had been hacked. How ever they would not close the fraudulent account nor would they stop charging my credit card, I had to cancel my account and cancel my credit card and have my credit card company dispute the charges to get netflix to stop stealing my money. Terrible crooked company.

Thumbnail of user loreenchi83
South Africa
1 review
0 helpful votes
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October 9th, 2023

With 1070plus episode of one piece please just put most of them, than just 18seasons, it's an interesting series watching little at a time not interesting at all, like now u just added 2 season, there isn't much to watch on Netflix, am just waiting for one piece all seasons

Thumbnail of user jamiel63
Canada
2 reviews
3 helpful votes
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March 18th, 2016

I like the site, use it daily, however. Learning about the newer flix being removed from the site is disgusting. Disturbing, and unreal. I get the site profits, but having to take the idea and run with it? Desperate. Too desperate it's nearly pathetic. Leave the shows on Netflix. It's better that way.

Thumbnail of user mariac169
Honduras
4 reviews
0 helpful votes
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November 3rd, 2016

Netflix is actually the best movie app, they have the best top picks of movies choices and t. V series i enjoy using Netflix allot, when am on a trip on the back seat i put on some Netflix and watch a great movie, or my favorite t. V show,, they have plenty of categories to choose from Thrilers, comedy, or Action what ever you decied, with only paying 8 dollars Monthly nothing cant go wrong, neither you would get offered a better deal anywhere else, dont even think about HuluPlus they cant relate

Thumbnail of user mikes42
Kansas
2 reviews
4 helpful votes
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February 21st, 2024

Keep hiring these nasty foreigners to run your call center! Watch your business slowly disappear! Indian was nasty as can be then hung up on me!

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Shipping
Returns
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Thumbnail of user dianet63
Texas
1 review
0 helpful votes
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July 26th, 2017

The service is just okay, not great, not awful. But please, please, please stop with the "are you still there" if I haven't turned it off, I'm still here, please stop making me move from a very comfortable position to find a remote. And serious what business of yourse if I'm still here or not.

Service
Value
Thumbnail of user chrisj81
Alabama
26 reviews
90 helpful votes
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September 8th, 2015

The concept behind Netflix dvd service is solid. Instead of renting 1 dvd/bluray disc for $1.50, you rent as many as you can watch for about $15.00 (with bluray) but the price is dependent on what service you select. The problem with this is not the discs themselves, but the way they arrive. It was not uncommon for me to wait 4 days for a disc to arrive and 3 days for the disc to be returned. With approximately 1 week between the time the dvd was sent and the time Netflix got the dvd back, i was averaging about 4-5 discs per month. For the price, i would rather buy the disc outright for the retail price and be able to keep it than pay about $3.00 for what is usually a one time viewing.

In summary, if the price was cheaper and with a more prompt delivery time i would recommend it. But as it sits i cannot. Do yourself a favor and just buy the movies on an e-retail site used. Then you can at least keep the disc

Thumbnail of user winniew5
Canada
4 reviews
3 helpful votes
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December 16th, 2015

Easy to use, great for the price point. However, movies and tv shows are all older but that is their selling point. Very very affordable monthly rate. They also send you suggestions for movies/tv shows due to what you have been watching previously. They pay attention to your trends. You are also able to access it through ipads, iphones. You can watch it at any location as long as you sign in and can save the spot that you were at previously.

Thumbnail of user florenc312
India
5 reviews
3 helpful votes
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October 20th, 2014

Very recently, I subscribed to Netflix reviews and I am having some nice time with it. I love it but I would have loved it more if it can present more online films rather than TV. I am looking forward to it more eagerly and tanks for Netflix reviews giving some fun last few days.

Thumbnail of user haraganoo
Washington
3 reviews
0 helpful votes
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December 5th, 2017

I love movies but often the movie does NOT live up to the hype. Sooooooo... as soon as it comes out I add the title to my Netflix Queue. See it within a few months of being in the theater. Now to the Streaming, some good months some bad months. But it does have a great selection of documentaries, foreign movies and canceled TV series... Mixed bag but still lots cheaper then other alternatives. But it does not offer as much as it once did. So if you are thinking of subscribing get a mix of streaming and DVD.

Thumbnail of user magdab
Texas
23 reviews
26 helpful votes
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October 17th, 2016

At my home we have clear pictuer, they offer movies for all preferences. The best for me are the new episodes of my favorite shows. I just seat and watch whole last season again and the episodes I had missed.

Thumbnail of user jerryd327
California
4 reviews
11 helpful votes
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June 21st, 2021

Netflix as they are extremely slow sending new releases and I was filling my queue with movies I wasn't particularly interested in. Waiting 4 months and more for new movies is unacceptable to me,, So I cancelled- I was still charged for the month... movies stopped coming... and like with other subscriptions( one-) that I cancelled I expected a refund for the weeks I wasn't served. Nope, plus my "Cancellation is Pending" What? This is my choice, not yours to pend.

Thumbnail of user econoclean747
Texas
1 review
0 helpful votes
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October 2nd, 2023

They are not making enough money? That not true they are greedy and don't put out enough contents and now they are trying to make us pay for the people on our account. I will drop Netflix in a heartbeat you all aren't worth it and I hope everyone cancel you because that is what you deserve. Worth less

Service
Value
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Returns
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Thumbnail of user rainar1
Netherlands
1 review
0 helpful votes
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December 2nd, 2017

I think because I've cable too, I wish to have more content on netflix, but for the price worth, is nice to have because when I've nothing to see on TV, I always can count with a lot of titles that they have! ;)

Thumbnail of user sidw31
Canada
2 reviews
13 helpful votes
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December 5th, 2022

Netflix have really good shows but the big issue is Netflix do not continue the seasons. They have the customers waiting for season 2 and it never comes. I have watched so many international movie shows that have season 2 and Netflix did not fulfill this. I want Netflix to finish fhe tv movies in its entirety not just leave the viewers hanging and waiting for nothing. It really is disappointing. Like why would i pay for subscription when all the tv movie shows that have seasons to come dont get continued? Really i feel cheated by Netflix

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Value
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Thumbnail of user cps.sal
Pennsylvania
1 review
2 helpful votes
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July 31st, 2023

The streaming service sucks s***. They come out with a good idea produce one season and then cancel it. Not even worth watching cuz every time you start a series it's f****** canceled. Guess what Netflix people aren't f****** stupid...They will go somewhere else... Hopefully Blockbuster kills your $#*!...

Thumbnail of user paulm84
California
2 reviews
4 helpful votes
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October 18th, 2012

Netlix is pretty neat, unlimited streaming on numerous devices. One thing I don't like: I closed my account because I couldn't afford it for a bit. When I opened my account back up, I was hit with tax. I'm thinking, can they do that? No one else I know pays a tax on streaming. What's worse, I'm paying more than my county and state tax rate. Florida state rate is 6%, my county is 6%. Netflix charged me 7.5%. First month I called, I was told I'd hear back in two weeks. A month goes by with no word, so I call back and I get to talk to a supervisor. They asked for the same info I gave them the first month about the tax rate. The supervisor said I'd hear back in 72 hours, this time it was true, I did hear back in 72 hours. Only to be told that I was being charged the correct rate of 7.5%. Thanks a lot Netlix, would've been nice if you discussed that with me before I signed up again.

Thumbnail of user pamr30
Missouri
13 reviews
13 helpful votes
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January 23rd, 2017

I have been a member of Netflix for years and only have streaming plus one D. V. D. Out at a time. The problem I have with streaming is that there are not a lot to select from, as far as movies go. I still couldn't be without Netflix! I LOVE movies!

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