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Netflix

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Overview

Netflix has a rating of 2.5 stars from 1,822 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Netflix most frequently mention customer service, credit card, and good movies problems. Netflix ranks 2nd among Streaming Movies sites.

  • Service
    270
  • Value
    270
  • Shipping
    110
  • Returns
    113
  • Quality
    254
Positive reviews (last 12 months): 10%
Positive
5
Neutral
3
Negative
42
46
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How would you rate Netflix?
Top Positive Review

“Netflix is my go-to streaming service for its vast library of movies”

Nat G.
3/29/24

Netflix is my go-to streaming service for its vast library of movies, TV shows, and original content. The user-friendly interface makes it easy to discover new favorites, and the personalized recommendations help me find content tailored to my interests. I appreciate the ability to create multiple user profiles for personalized viewing experiences. The monthly subscription fee is well worth the endless hours of entertainment

Top Critical Review

“Disappointed lately”

Zach P.
9/28/24

I'm disappointed that Netflix has added adds now. This was one of the major draws of a streaming service and now you have to watch adds or pay a premium to not have them. Very annoying. Also, I hate how most of the Netflix originals most of the time are not family friendly. There is often so much foul language and sexual content that the majority of the time, if I see that it is a Netflix original, I just skip over it. Shows don't have to have all of that to be good. Wish they would stop feeling like they have to add more and more of it.

Reviews (1,822)

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Reviews that mention popular keywords

customer service (80) stranger things (17)
Thumbnail of user pamr30
Missouri
13 reviews
13 helpful votes
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January 23rd, 2017

I have been a member of Netflix for years and only have streaming plus one D. V. D. Out at a time. The problem I have with streaming is that there are not a lot to select from, as far as movies go. I still couldn't be without Netflix! I LOVE movies!

Thumbnail of user katrinal10
California
7 reviews
4 helpful votes
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December 2nd, 2016

I love the netflix viewing experience. There are so many movies and shows to watch. Plus the reccommended picks are usually on par with what I want to watch. I rarely have trouble with streaming quality, and the subtitles are well done. May be something odd to look for, but it's important to have accurate captioning! Great site, definitely worth subscribing.

Thumbnail of user wrina
North Carolina
2 reviews
3 helpful votes
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June 11th, 2023

Horrible service. Apparently they think they're the next dish with every channel? LOL. Since the password sharing isn't allowed anymore I've done my best to spread the word. I myself canceled, and talked 2 friends and my aunt into cancelling. Still trying to get more people to cancel. It's crazy, because Hulu is 10x better and they aren't even this greedy. Hope the 1 million plus users that quit within the first few months and millions more are worth that extra $7.99.

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Thumbnail of user melodyb5
Ohio
13 reviews
11 helpful votes
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June 29th, 2015

Netflix has great series available (Mad Men, House of Cards, Blue Bloods, Archer, Criminal Minds, etc, etc.). They also have some documentaries that I've haven't seen available anywhere else. Our Netflix was out for 2 weeks due to a problem with our wireless internet service (NO FAULT of Netflix) and I had definite withdrawals. Thank goodness we're back online!

Thumbnail of user terrenceg17
2 reviews
7 helpful votes
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June 10th, 2019

Lately every time I find a movie that I want to watch it is not in English, I cannot read the subtitles fast enough and it is frustrating. Tonight, I tried 5 movies and they were all in a different language and there is no way to know that until you start the movie. If I am paying for this service, I should be able to have movies in the language that I speak. I am thinking about canceling my service with Netflix for this reason.

Thumbnail of user charlenet7
Tennessee
4 reviews
30 helpful votes
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March 28th, 2017

Why does time run out on things you show! If im paying for this service then I should be able to watch anything and it shouldn't leave. Don't you know people have old favs they turn to on rough days. So that docks you 1 star, however shows like fuller house, and the Santa Clarita diet get you 4 stars keep on hitting them out of the park and I will quit buying dish

Thumbnail of user dcarlson11708
Colorado
1 review
0 helpful votes
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September 4th, 2023

I have been a customer for 6 years. Due to unforseen circumstances had to downgrade my package. Before the change was even supposed to go into effect once I made the change to lower priced package (good quality with ads) we were unable to watch anything on Netflix -- it will either not load or will glitch completely within 20-30 seconds or less & stays frozen from there on. It does not start playing right at any point - no matter how long you sit there or even if you restart it does the same thing - glitch & freeze. I am very disappointed by this. This was going to be a temporary change but have canceled Netflix completely now. They offer a variety of packages so you should be able to purchase any package & still use the service. Use Paramount, Hulu, Peacock, or any other platform because they don't care what package you buy you are still provided your service. For 6 years I have subscribed to a Netflix package of great quality, no ads, multiple screens but now after 6 years needing to change temporarily I'm unable to use it even tho I I'm paying for it. I just want people to be aware how Netflix treats their customers even after many years & want those that are on budget know you will screwed. I don't like leaving bad reviews but this has been going on for a week -- ANYTIME I try to use it on anyone one of the 3 TVs in my house it can't be watched. At 1st thought it was a fluke but after trying multiple times, multiple shows, on multiple TVs for over week - it's definitely no fluke! SO disappointed with Netflix!

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Thumbnail of user elisabetht61
Oklahoma
1 review
0 helpful votes
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May 28th, 2022

I'm astonished that Netflix "stars" Harry and Meaghan are running roughshod with the royal family and that Netflix is still supporting these two "wannabees"

The final straw is Meaghan in Uvalde TX making a PR appearance at the memorial of 21 murdered people, 19 of whom are children! How crass, stupid, unfeeling! What kind of person is this? If Netflix needs to recoup some of its money paid to these horrible people, then Netflix should cut them loose and do an expose revealing who they really are. Millions will watch it!

Netflix is not the channel it used to be. I will NOT be renewing as soon as my subscription runs out.
Perhaps many more additional thousands will unsubscribe, too.

Thumbnail of user jamesl14
New York
15 reviews
81 helpful votes
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June 5th, 2011

I was a netflix subscriber for a number of years. I've always liked the service over having to go to blockbuster. However, I recently canceled because there are just better technology out now that it's for me its no longer worth the $15 a month.

I can get pretty much all the new releases on my FIOS. Yes they are $4.99 or $5.99 each, but they come out earlier and I rarely find more than 3 movies I'd want to watch a month anyways. I'm also impatient and got tired of waiting up to 3-5 days to get my dvds. When I'm in the mood for a movie, I want to see it right now!

Also, since losing their deal with Starz the streaming content has not been very good. The value in netflix I suppose is the "long tail" movies - indie movies that you won't really find anywhere else. I suppose if you are a movie junkie or don't have cable, it may still be worth it.

Thumbnail of user maryo1539
Virginia
1 review
0 helpful votes
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September 12th, 2023

I wanted to add a member to our account. Their website says if you upgrade from basic to standard, you can add a nonhousehold user. So I did. When I went to add the other viewer, it charges $7.99! A basic account costs 9.99. So it costs more $13.99 to upgrade and add a user. So I decided to change back to basic and let the other person get their own plan for 9.99. BUT they won't change it back till the next billing cycle. This all took place within five minutes and they can't change it back! So not only is their description of a standard plan misleading, they are full prepared to cheat you by IMMEDIATELY upgrading plans and refusing to IMMEDIATELY downgrade it.

Thumbnail of user pegj1
Canada
6 reviews
11 helpful votes
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February 16th, 2016

Lots on there but rubbisht stuff, why do the Americans get so much more choice. Where is Dowton Abbey Doc Martin or any decent movies, classics or indeed any Canadian Web site to See listings. And while I am at it why is tedescriptipn in such minute letters need a. Magnifying glass to read it, and I have good. Eyesight

Thumbnail of user lauriea58
Washington
1 review
0 helpful votes
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June 6th, 2018

Dont put enough good movies on. They dont separate the English from the Spanish speaking you dont know what youre getting into you start playing it. They have anti-trump movies, but no prophecy on trump movies. New movies that are available to watch or not on there.

Thumbnail of user emilyt38
Australia
3 reviews
9 helpful votes
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December 23rd, 2016

So, ya know everyone likes to Netflix and chill. Or nextflix and eat. Either way, y'all gone love this site. The only thing is they do not upload movies & tv services regularly. So whilst all ya friend have watch the newest season of PLL, you are still trying to find out who this A person is. Oh and the fact that removed jimmy neutron off Netflix, not impressed boi.

Thumbnail of user christinac46
Washington
11 reviews
9 helpful votes
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October 12th, 2015

Few features I love, few I really hate! It is so annoying how they will have the whole set of a film except 1. Like when I am looking for #1, they only have #2 and #3. I was looking for #2, They have #1, #3, #4... figures! And while I like the autoplay feature for series', If you are watching at night and happen to fall asleep it keeps going for like 4 episodes before stopping, and you forget where you were :( I like the streaming system for convenience, but it needs more work.

Thumbnail of user lucasc102
India
15 reviews
6 helpful votes
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November 13th, 2020

A best option to see movies without DTH or Cable is NetFlix. We can see all our favourite shows, movies and series by subscribing to Netflix. For new users, it is one month free. Also, we can see in the high-quality range.

Thumbnail of user rinm1
Ohio
3 reviews
3 helpful votes
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December 14th, 2015

I have been using Netflix for about four years now. For three out of the four years I have used the DVD services where DVDs are mailed straight to your house. The DVDs came quickly, but some of them were scratched. I have no real complaints about the DVD services. I have used Netflix streaming for a year now. I believe that it should have a larger selection of movies and shows to choose from. You cannot stream nearly as many movies and shows that you can get from the DVD services. I also belive that more seasons should be available. It doesn't make sense to have the second season of a show, but not the first season. Overall Netflix is has been a good overall experience that makes it easier and cheaper to view movies from home.

Thumbnail of user stacyh46
New Hampshire
1 review
0 helpful votes
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February 7th, 2017

I received an email saying I needed to update payment info as I fell short this month and I didn't have money in my account for automatic pay. I called them up to let them know I would be paying on the 15th and the customer service rep saw my account always being paid and he turned it back on for me... This made my day, Thanks Netflix it feels great to know you appreciate my business and I appreciate your service thanks again!

Thumbnail of user jenniferb115
New York
5 reviews
20 helpful votes
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July 25th, 2016

So if anyone lives on earth u shld know that Netflix is the best there is. I have Hulu plus too but Netflix far beats anything available. Its cheaper has Way better movies and The Best customer service i have come across in forever. Now they even seem to get the latest seasons of shows even quicker. Only thing i do not like about Netflix is that sum movies and shows they make you order on DVD and if your anything like me i threw thst player out long ago in favor of streaming. They shld charge $2 more and allow you to stream All Netflix content. But definitly biggest bang for your buck

Thumbnail of user dakotas98
South Carolina
1 review
0 helpful votes
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January 9th, 2023

Netflix keeps canceling good shows that many enjoy, like Inside Job. The talent on the show come from MANY successful main line television shows, but Netflix keeps canceling their creative work, garbage platform, not even worth a dollar a month. 0 Stars.

Thumbnail of user ilndluver9
Florida
1 review
0 helpful votes
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June 18th, 2023

I shared with my sister and now can't so got Netflix the only way to use it on my Kindle tablet is if I pay $9.9 9 instead of $6.99 outrageous! You are a greedy entity netflix! And certainly would not have Netflix if it wasn't practically forced. None of the other streamers do it just you! I don't mind the ads you shouldn't Force us to have to pay more just so we don't have ads. I want my 6.99 price with streaming on my Kindle tablet!

Thumbnail of user stellac130
Australia
2 reviews
0 helpful votes
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December 29th, 2022

I think that Netflix added a lot of cool tv shows recently, like Wednesday or Treason. Also I watched new part of knives out, yesterday, and it's not that bad, even though comments for me very not great but I liked it! And of course that I added a lot of Christmas movies, which I love!

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Thumbnail of user ashleyj147
GB
4 reviews
4 helpful votes
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November 11th, 2018

One of my favorite websites, I use it every day! Great TV shows and movies. Every time I have to wait a certain amount of time, I just click on my favorite series and the time flies by amazingly quickly! Netflix offers a great entertainment and great price for it. I will probably use Netfilx till the day I die.

Thumbnail of user sca112864
Florida
2 reviews
0 helpful votes
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June 12th, 2023

Ive been with netflex before theyvwere a streaming service. It has going real bad. It always shuts itself off, ill be in the middle of watching something and it will shut itself off or freeze. I have no trouble with my other platfirms

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Thumbnail of user stephaniew75
Maryland
2 reviews
0 helpful votes
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June 20th, 2016

I won't lie; I've basically stopped watching television in lieu of Netflixing in bed after a long day at both jobs. The one thing I wish was available though is DVD extras. I would LOVE access to director commentaries, deleted scenes, etc!

Thumbnail of user sharh3
Canada
1 review
0 helpful votes
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July 6th, 2019

Who tells Netflix what movies to post, they have the worst selections especially for international movies, the worse. I can't post reviews and tell them to get better selections, but this way hope they can see what I'm talking about. Garbage selections, and post better movies, their all $#*!. Plzz put better Hindi movies.

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