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Netflix

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Overview

Netflix has a rating of 2.5 stars from 1,822 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Netflix most frequently mention customer service, credit card, and good movies problems. Netflix ranks 2nd among Streaming Movies sites.

  • Service
    270
  • Value
    270
  • Shipping
    110
  • Returns
    113
  • Quality
    254
Positive reviews (last 12 months): 10%
Positive
5
Neutral
3
Negative
42
View ratings trends
46
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How would you rate Netflix?
Top Positive Review

“Netflix is my go-to streaming service for its vast library of movies”

Nat G.
3/29/24

Netflix is my go-to streaming service for its vast library of movies, TV shows, and original content. The user-friendly interface makes it easy to discover new favorites, and the personalized recommendations help me find content tailored to my interests. I appreciate the ability to create multiple user profiles for personalized viewing experiences. The monthly subscription fee is well worth the endless hours of entertainment

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Top Critical Review

“Disappointed lately”

Zach P.
9/28/24

I'm disappointed that Netflix has added adds now. This was one of the major draws of a streaming service and now you have to watch adds or pay a premium to not have them. Very annoying. Also, I hate how most of the Netflix originals most of the time are not family friendly. There is often so much foul language and sexual content that the majority of the time, if I see that it is a Netflix original, I just skip over it. Shows don't have to have all of that to be good. Wish they would stop feeling like they have to add more and more of it.

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Reviews (1,822)

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Reviews that mention popular keywords

customer service (80) stranger things (17)
Thumbnail of user waylands
Pennsylvania
32 reviews
273 helpful votes
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August 2nd, 2011

I love netfilx but it does suck that they're going up in price and I wish they had newer movies on the netflix on xbox live rather then just movies on encore and stars.

Thumbnail of user cherylj42
Colorado
6 reviews
10 helpful votes
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February 23rd, 2017

This is the best of the best for sure. The price is just as good and the movies. They have such a great selection of movies for the individual or families.

Thumbnail of user jdawgk
Michigan
1 review
0 helpful votes
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January 7th, 2023

I'm paying 15$ month for nothing I'm canceling my membership this month everything good gets taken off or it freezes I'm not the only client with these issues Hulu is looking way better

Tip for consumers:
Use hulu

Products used:
Netflix

Thumbnail of user okj2
North Carolina
1 review
0 helpful votes
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August 4th, 2022

How the $#*! you Take Down DJANGO …. LIKE ITS $#*!ING DJANGO YOU GOT TO PUT IT BACK UP THIER come on NETFLIX for that you getting a 1 star STOP TAKING DOWN ALL THE GOOD STUFF. YALL BETTER NOT TAKE DOWN PLAYERS CLUB FR BRUH

Thumbnail of user alyssamccabe24
New Jersey
1 review
0 helpful votes
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June 21st, 2023

This is ridiculous that we can no longer use family Netflix accounts. You have lost a lot of angry customers. I will not be purchasing my own account for $20!

Thumbnail of user mohammadi5
Netherlands
5 reviews
2 helpful votes
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March 7th, 2017

Netflix just keeps getting better. Best online streaming service ever? At this point - yes. I wish some content would stay longer though, but its not a major complaint.

Thumbnail of user skylarc12
Nebraska
3 reviews
1 helpful vote
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April 1st, 2022

So unhappy with the price raise, I would be much more interested if they had better content on there besides old but classic movies we all have seen 100+ times.

Tip for consumers:
Sign up for starz

Products used:
standard

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Thumbnail of user seanp19
Virginia
5 reviews
6 helpful votes
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September 26th, 2014

Not a really wide selection if you want to check out older classics. I usually find myself cycling through random movies hoping something will appeal, but it doesn't happen.

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Thumbnail of user leslied31
Michigan
16 reviews
4 helpful votes
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December 19th, 2016

Spent 2 days on a holiday movie binge and never ran out of choices! Definitely worth the money. Selection is better than Hulu or Amazon, as I have all three.

Thumbnail of user karlyr
Ohio
2 reviews
8 helpful votes
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July 10th, 2017

Almost every time I go on Netflix there is a problem. "title cannot be played". Stuck at 25%, or just won't even open. Also take forever to get new episodes

Thumbnail of user jenealt
California
1 review
0 helpful votes
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February 4th, 2024

As much as I pay for Netflix every month there is no way when I watch it it freezes up, a lot. It keeps happing.

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Value
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Returns
Quality
Thumbnail of user alaziasfera
Greece
1 review
0 helpful votes
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February 26th, 2024

NEFLIX IS DISNEY AND WE ALL KNOW WHAT [THEY] REPRESENT...
REMEMBER THIS REAL GREAT ALEXANDER AND NOT THE FAKE HISTORY YOU TRYING TO PASS
IS COMING...

Thumbnail of user jessicap13
Florida
3 reviews
34 helpful votes
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July 9th, 2012

As movie stores, such as Blockbusters and Movie Galleries, are becoming slim to none in existence, many people have resorted to online options to watch movies. Many people prefer the online option to view their movies because it is often times free or cheaper than renting one at a store. Also having to be home or near a tv at the exact time your favorite tv series airs its newest episode is no longer an issue with these web 2.0 tools since they have both movies and tv episodes for their users. This instant availability has definitely been a major pro for users and is probably one of the main reasons movie stores are going out of business.
I found three web 2.0 sites that people can use to watch their favorite tv shows and movies. I took into account the websites' affordability, accessibility, reliability, and more to create my reviews.
Netflix is very user friendly. A con of the website is that you have to subscribe to the monthly fee of $7.99 before even using the site which means there are no free options. However after subscribing you can watch unlimited episodes and movies online. A pro of the site is that it also offers the option of watching through PS3. Wii, Xbox, Mobile, Tablets, Smart TVs, and Bluray players. I would definitely recommend this website to a friend due to all of the options the site provides.

Thumbnail of user eileenc82
MK
3 reviews
0 helpful votes
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June 9th, 2019

Hey Netflix i am still watching if I was not i would put the computer off, so cut the crap with that annoying message, otherwise I will move to another site, you are not the only game in town

Thumbnail of user chloef
Missouri
3 reviews
7 helpful votes
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September 28th, 2011

Great website! I can catch up on my tv shows through my wii anytime I want. I can also get a dvd through the mail and it arrives no more than 2 days from when I asked for it! Love it!

Thumbnail of user ve3570
Massachusetts
1 review
0 helpful votes
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June 17th, 2017

I like netflix but it is missing A LOT of good stuff. It should update way more often
I am really not trying to ruin netflix for anybody but it is the truth so deal with it

Thumbnail of user maryr3165
Texas
1 review
2 helpful votes
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September 8th, 2022

The price increases and the shows keep leaving. TVD is gone so am I. Pretty much just about all i enjoyed on netflix has left. I will pay to stream elsewhere so i wont pay for netflix anymore.

Thumbnail of user samanthaf
Colorado
5 reviews
5 helpful votes
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July 9th, 2012

I loooove Netflix! We stopped paying for cable a year ago and have switched to a ROKU box. Everything we watch is streaming now and Netflix has everything our heart desires! :)

Thumbnail of user anthonymolina0685
New Mexico
1 review
0 helpful votes
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July 24th, 2023

Are y'all ever gonna put the next 5 or 6 seasons of NCIS it's been years now and still nothing it would be nice to be able to stay caught up with tv shows

Thumbnail of user davidc512
Texas
1 review
24 helpful votes
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April 27th, 2017

If you want the Best Entertainment Value then a Dual Membership to Netflix is second to none.
The cost of for rights to streaming content is very competitive and expensive. Netflix still leads, and you pay $8-10/mo for streaming, I think currently about 4,000 titles, and increasingly original Netflix production.
Here's the goldmine everyone seems to be ignoring being so fixated on streaming -- If you want a great depth and breadth of content, Netflix DVD library is second to none! 93,000 titles! And access to New Releases, 9-18 months before they go to streaming, if at all. I pay $12/mo for 2 DVD's at a time. I might watch 8 DVD's month at this flat fee. If they were all new releases you could use Amazon PPV and pay $6/pop and the same 8 movies would cost you $48 in a month.

So for $20/mo I get the best streaming service@ $8/mo for one TV and 12/mo for 2 DVD's at a time. So for $20/mo I get access to 100,000 titles! No streaming service alone will ever be able to match this simply because Netflix bought DVD rights cheap for years before the competition woke up and have an incomparable library of TItles - 93,000 plus access to New Releases on DVD. Streaming is great for skimming the surface. DVD's for going deep. Can't imagine where you can spend $20/mo for a comparable value of nearly 100,000 titles! Dust of your DVD player or go buy one.

Thumbnail of user alvesp
India
14 reviews
1 helpful vote
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October 17th, 2020

The best series, the new movies, the HD format and that's all thanks to the set of Netflix TV. Yeah, it an affordable package, so I agree to pay for this.

Thumbnail of user annar107
Canada
1 review
1 helpful vote
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January 3rd, 2017

I love the ease of use and adding new titles. I hate that the site locks you into a handful of titles that show up over and over based on your preferences. Also frustating is when they remove titles.

Thumbnail of user emanueelw
California
1 review
0 helpful votes
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January 13th, 2024

Kevin hart is not a protagonist in any way shape or form. Robin was a noble man!😂😂. Indulge in the obvious you're better as a additive😳😳😳😭😭

Service
Value
Thumbnail of user huzaifan
Pakistan
2 reviews
0 helpful votes
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December 25th, 2020

I wanted to say that Netflix has everything to get like watching movies, also Netflix provides series and movies that are really amazing and best
When It comes that you say to someone that I have Netflix account and he reply urah you are Netflix user
It has things like a lot of great personalities and many leaders give the review of netflix in sense of the point that it gives it's viewers authentic knowledge, good english understanding skills and also some dramatic english speaking in front of people
To conclude that Netflix is the best provider in all the way... thankx

Tip for consumers:
Best information and english skills provider

Products used:
Watching movies

Service
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Returns
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Thumbnail of user albertom48
Spain
4 reviews
1 helpful vote
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November 15th, 2016

I love TV series and Stranger Things and Black Mirror are just the best ones, both exclusive to Netflix. The service in general is fast and is not very expensive for what you get.

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