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Netflix

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Overview

Netflix has a rating of 2.5 stars from 1,822 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Netflix most frequently mention customer service, credit card, and good movies problems. Netflix ranks 2nd among Streaming Movies sites.

  • Service
    270
  • Value
    270
  • Shipping
    110
  • Returns
    113
  • Quality
    254
Positive reviews (last 12 months): 10%
Positive
5
Neutral
3
Negative
42
View ratings trends
46
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How would you rate Netflix?
Top Positive Review

“Netflix is my go-to streaming service for its vast library of movies”

Nat G.
3/29/24

Netflix is my go-to streaming service for its vast library of movies, TV shows, and original content. The user-friendly interface makes it easy to discover new favorites, and the personalized recommendations help me find content tailored to my interests. I appreciate the ability to create multiple user profiles for personalized viewing experiences. The monthly subscription fee is well worth the endless hours of entertainment

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Top Critical Review

“Disappointed lately”

Zach P.
9/28/24

I'm disappointed that Netflix has added adds now. This was one of the major draws of a streaming service and now you have to watch adds or pay a premium to not have them. Very annoying. Also, I hate how most of the Netflix originals most of the time are not family friendly. There is often so much foul language and sexual content that the majority of the time, if I see that it is a Netflix original, I just skip over it. Shows don't have to have all of that to be good. Wish they would stop feeling like they have to add more and more of it.

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Reviews (1,822)

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customer service (80) stranger things (17)
Thumbnail of user frederickw230
Massachusetts
1 review
0 helpful votes
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June 18th, 2023

You better not travel more than once a year cuz then $#*! you. And if you want ads, you get them every 5 minutes. It's sucu a greedy piece of $#*! now

Thumbnail of user alannah7
Virginia
6 reviews
5 helpful votes
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February 12th, 2016

We do not have cable, as the price became ridiculous. Netflix has allowed me to watch many episodes of cable shows as well as many genres of movies. I am addicted to OITNB!

Thumbnail of user hannahh46
Poland
4 reviews
6 helpful votes
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June 13th, 2017

Used to be great, now the download requirements are way to high for my internet. A lot of videos stutter since my 2 MBPS download seems to be not enough...

Thumbnail of user beze1
Maryland
2 reviews
13 helpful votes
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March 11th, 2015

Every time you login to netflix, 99% of whatever shows up, you either have already seen it, or have no intention of seeing it.

If only there was a checkbox or a button that HIDE that from ALL your listings. If hidden, it should no longer show up in any of your catagories. At least this way i will have a chance to maybe see what else netflix has to offer

How hard is it netflix? To add a HIDE THIS FOREVER button? Or a checkbox?

Come on, this is the 21st century. If you cant do it, call some dude in Bangalore India to come up with the "HOW TO DO IT" I am sure it would not cost you all that much to add on this magic HIDE THIS FOREVER button

Boy will this boost your membership, as now at least viewers have choice on what they don't want to see so at least they will now see something they might want to watch.

Thumbnail of user davidk282
Ireland
8 reviews
7 helpful votes
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February 18th, 2017

I've got Netflix, but only sometimes use it. I prefers Internet, but i call Netflix for my girlfriend and she loves it:-) So, thanks Netflix for free time

Thumbnail of user davidc6647
West Virginia
1 review
0 helpful votes
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August 9th, 2022

They have had some good shows. But then been canceling all good shows to keep foreign junk, dancing with starts crap etc. They don't ever keep anything good and that's why I canceled my subscription.

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Thumbnail of user dawnw178
Tennessee
1 review
1 helpful vote
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May 28th, 2019

Why can't Netflix just keep the shows running? Every 15 minutes or so, we have to get up out of our comfort zones to click YES! IM STILL WATCHING! I mean my GOD! Sling is about to see me again.

Thumbnail of user giseled1
Canada
2 reviews
0 helpful votes
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November 27th, 2017

I live and breathe Netflix! Especially on a rainy Sunday! I love it! Very affordable. We have a 4k television and its beautiful that Netflix has 4k programs.

Thumbnail of user alicer51
GB
3 reviews
0 helpful votes
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December 14th, 2017

It doesn't cost too much. You have your favourite tv shows and movies. And you can use your account worldwide so you dont have problems when you move somwhere else.

Thumbnail of user nicolep22
Ireland
5 reviews
34 helpful votes
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February 29th, 2016

Ok so I live in Ireland and I only use saorview tv. Sky tv is just too expensive for how little I would be watching. So my 2 brothers and I went together to get the 4 screen Netflix account for 12 a month. It's great. Lots of programmes I had never heard of and in some cases programmes which my jobs had stopped me keeping up with so the convenience of Netflix is amazing. New stuff added each month then to make it better. I love how we have individual profiles so my list is just mine and the KIDS profile is separate so if my cousin's come this profile is there automatically so on our Netflix from the beginning it was one profile plus kids but then we edited and now have our 3 individual profiles plus kids. So they don't have to see what I'm watching and their programmes won't be in my list either. Also there are Netflix original series which won't be seen anywhere else. I'm obsessed with hemlock grove right now. All in all Netflix is a welcome and cheap edition. And also my broadband is unbelievably bad its only 1.7MB and the Netflix works on a smart tv and 2 phones at the same time so don't listen to this "you need at least 2MB". Oh and also don't forget the first month is free, at the beginning you give your card details but you will not be charged until the last day when you will then be charged for the following month but you can cancel before this day and not be charged.

Thumbnail of user nishanj
Nepal
2 reviews
0 helpful votes
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November 18th, 2017

They are the best when it comes with best and quality movies. I love netflix. I go the best entertainment though they can be crapy at times but they are still the best as of today.

Thumbnail of user angelab151
Washington
4 reviews
16 helpful votes
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October 21st, 2016

I get to watch and finish all of my shows and moives trust me i love this it is better than hulu or anything its easy to type and it doesnt have poor connection

Thumbnail of user clintt19
Indiana
1 review
1 helpful vote
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January 27th, 2018

Are you still there? Are you still there? Are you still there? Are you still there? Are you still there? Are you still there? Are you still there? Are you still there? Are you still there? Are you still there? Are you still there? Are you still there? Are you still there? Are you still there? Are you still there? Are you still there? Are you still there? Are you still there? Are you still there?
YES IM STILL $#*!ING HERE! WHY!? WHY WOULD YOU HAVE THIS EXTREMELY ANNOYING FEATURE! I CANT DO $#*! WITHOUT MY 7 YEAR OLD YELLING "DADDY! FIX NETFLIX"! AND NOW HULU DOES IT! THIS ALONE IS WHY I CANCELLED! WELL THIS AND THE WHOLE BOYCOTT OF THE ROOTEX DEVICES THING! ID GIVE 0 STARS IF POSSIBLE! $#*! A BUNCH OF NETFLIX! ARE YOU THERE!? SEE!? $#*!ing annoying as hell!

Thumbnail of user katyp18
Malaysia
10 reviews
5 helpful votes
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September 30th, 2018

A nice place to watch your latest TV shows... many actors are acting in netflix now
High quality shows and very entertaining

Tip for consumers:
Top quality

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Thumbnail of user tonym196
Canada
13 reviews
61 helpful votes
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March 5th, 2018

Netflix is 1000% over for me - You don't nuzzle up to the enemy and promote them (ie Obama, Letterman, most of Hollywood) in the middle of a civil war and get my support ever again.

This media streaming is all going to go blockchain and torrent, anyway. Hollywood is a gross display of self-importance, ideological subversion, brainwashing and ignorance.

The vast vast majority of actors, actresses, directors and industry leveraged critics are disconnected from humanity and today's reality. They are overpaid, under informed and brainwashed to support global communism. Just mind blowing to see who these people really are. Yeuch!

Uncensored blockchain and torrent technology, with videos of real people, real talent, good news, fair play and integrity will put this nightmare group of elite "entertainment propaganda" into the grave of what will be rememberd as Earth's Dark Ages. How's that for a legacy!

There are all kinds of options for free tv and movies online - lots of free comparable apps too. Tubi and Crackle and a plethora of other apps are out there for free movies/tv.

Thumbnail of user whalescore
Ohio
1 review
4 helpful votes
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June 8th, 2023

Literally so mid, every time I go to watch something, I happen to get bored out of my mind and end up at yellow youtube instead. Do better Netflix.

Thumbnail of user mindym13
Tennessee
2 reviews
5 helpful votes
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June 2nd, 2018

I download movies during not peak times to watch offline. Every time I do I have problems playing atleast half of them if not every single one. So I call customer service. Today was the 5th time over the same thing. And they say well it was a problem with you downloading it. Your going to have to redownload them all again. Well I'm not doing that anymore. When I know it's not a problem with the downloads it's on their end because I've watched one of the movies every night offline and tonite was the first time it didnt work. How is it a downloading problem on my end if I've already watched it offline a dozen times? I'm spending hours and hundreds of dollars for hotspot internet every download. Right now I have 22 movies that are between 1 and 2.4 GB per movie. At 60 bucks per 20 GB that's money I'm wasting on Netflix and they will not make any attempt at fixing or making amends... only continue to say it's my downloading is the problem... and not even attempt to find the true solution as this is the 5th call about the same issue. So I need customer service to do their job and find out what the real problem is and finally fix it. Or I'm done

Thumbnail of user tigerl6
Pennsylvania
1 review
1 helpful vote
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February 3rd, 2018

I've been a member for nearly 13 years. At first, I joined for DVD only, and was amazed at how many movies I was able to find. Then, having a tight budget I joined streaming and canceled the DVD plan. I swear, that every time I looked up a movie for streaming, it was sorry, that is only available on DVD. I suspect that they said it on purpose just so that I would feel forced to join the DVD plan again. And, I feel that the selection has gotten lousier. If you look up a genre, that same movie title will appear under at least five other genres. How in hell could that be possible? Horror isn't mystery, mystery is not necessarily drama, and action is not horror, and so on. There have been some Netfilx originals that were entertaining, but far and few between. We are seriously considering canceling because we also belong to Amazon Prime which has equally paltry picking so why pay twice for the same things? We recently joined PBS.org and pay a small donation with far more classy programming! Also, animated previews of movies and series as soon as you log on are very distracting and irritating!

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Value
Thumbnail of user charlesm1405
New Jersey
1 review
0 helpful votes
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January 19th, 2021

Just set up my account, Installed an app on my phone and it keeps saying there is a network error, however, everything is ok with the connection.

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Thumbnail of user jbarton12197
Texas
2 reviews
17 helpful votes
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May 29th, 2023
Verified purchase

Not worth it. Everyone on account has to be on same internet. No sharing allowed. I cancelled got hulu

Tip for consumers:
Switched to prime, Hulu, paramount, Disney plus all for same price I was paying just for Netflix

Service
Value
Quality
Thumbnail of user reals
Florida
3 reviews
3 helpful votes
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December 22nd, 2013

Good service, everything is great using a computer, however when using a smart TV. There are major limitations to the APP, Not as user friendly as a normal computer.

Thumbnail of user nishank
Washington
1 review
0 helpful votes
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August 24th, 2022

I was able to access my netflix account but not able to play anything. I went through level 2 support then they were calling me for level 3 support because they couldn't figure out why it wouldn't play, but everything else on my TV would. I called the TV manufacturer and they reset the TV and reinstalled all apps - this did not fix the issue. I wasted hours of my time trying to figure out a netflix problem.

I was unable to use anything on netflix for more than a month. When I asked for a refund, they couldn't do it because I had gone into netflix during that month to see if netflix fixed the issue and it would play anything ( it wouldn't).

Netflix can't tell if I accessed the app (on my TV) or played a movie. Because accessing the app is the same as playing a movie and this means they wouldn't process a refund.

*****If you have an issue with Netflix and they can't solve it right away FIRST CANCEL. Otherwise, you will have to depend on their $#*!ty refund policy.

I guess their earnings being down has impacted their loyalty to their customers. They used to be a good company - I've had their service since it was on DVDs. I'm canceling

Tip for consumers:
Cancel first!

Thumbnail of user janel774
Oklahoma
1 review
0 helpful votes
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June 23rd, 2023

I like Netflix but personally I might die inside if Anne with an E dosnt get a season 4, I have seen many Anne with an E fans upset about the outcome of no season 4, I have heard season 4 got cancled and I think that is very lame and not cool thing to do what am I gonna do with my life if I don't see what happens next however this is just my opinion and even tho it is upsetting oh well

Thumbnail of user oliverj10
GB
3 reviews
4 helpful votes
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January 21st, 2015

Watch everything from stargate, to Battlestar galactica, cant wait for the interview to be put on next week. Very very good purchase and well worth the time cost.

Tip for consumers:
There are a few tools online to search for titles on other countries so you can stream from spanish netflix for example as they might have a show ou want to to watch that the UK/US version wont have.

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Thumbnail of user michaelg4046
California
3 reviews
1 helpful vote
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December 12th, 2021

My wife and I haven't been able to figure out why the Netflix streaming is so bad especially when the other streaming platforms are so good on our 4k TV. I just found out that Netflix has different streaming quality plans we're only getting SD (480) because we have the Basic plan. The quality of the streaming is AWFUL. We thought it was our internet for a while because we couldn't imagine that Netflix would stream at such low quality.

But then after comparing to the other streaming platforms, we noticed that they all looked great on our TV and realized it must be a Netflix issue and so I googled it today and found out that because we're on the basic plan we only get the SD quality I mentioned above. If we want better looking movies on our TV then we have to pay for it by upgrading to Standard for full HD (1080p) for $13.99 or Premium for 4k quality for the cost of $17.99.

EVERY other platform out there gives high quality streaming for one price and most are far less than what you have to pay Netflix to get that same quality.

I never heard of such a thing and we're not willing to pay more to get the high quality we should be getting. There are so many other great streaming platforms giving us high quality streaming for far less money that we've decided to cancel Netflix. I refuse to let them take advantage of us.

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Value
Quality

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