NeweggReviews 924

I love the huge selection of electronics that this website has.

Their support team is very helpful.

1. You promised no handling fee of the return of my item.

I was charged.

2. you promised a full refund of the *free game charge * before I sent back the defective item to you.

3. You keep saying I should expect the refund soon for this free game on top of the already partial refund.

4. you didn't send the refund for the free game charge yet.

5. Is this how a company operates in 2017 expecting to gain money from stealing 107 $ from me...

It will cost you 10 X times more in trouble, customer loss, bad review, paypal and credit company charge back. And, who knows maybe law suits, maybe also CRA (canadian revenue agency) going after your cheating revenues? You never know how bad this will turn for you to steal and not honour your words.

Shopping at Newegg was a nightmare. Bought a refurb laptop, but it arrived with a different hard drive than advertised. It was an absolute nightmare to return it. Called immediately to return it, ready to ship back to them in perfect condition. They insisted on store credit instead of real refund.

It took like 10 calls and tons of emails to finally get my actual money back. I had to use Google Cache to prove that they had advertised a different hard drive a few days earlier. I lucked out, without a screenshot of their product page, I would have been screwed. Compare this experience to Amazon returns, and well... this is why Amazon is winning and stores like Newegg are losing.

I am probably the most critical reviewer on this site and have never given over several stars to any business reviewed yet. Newegg is the exception. I build the latest and greatest systems and shop around for the absolute best prices on the internet. If I find a better price on another site, Newegg has always been able to match it. When I receive a defective product from the many suppliers on Newegg, their customer service department has always been there to resolve any and all problems. If I have paid more for an item on Newegg than is on sale a week later, they have credited the difference in the form of a gift card. If you absolutely love standing in long lines and the worst customer service, then shop at Frey's or Best Buy and pay the sales tax also for the privilege. For the best prices and customer service, Newegg has been my favorite for approximately 15 years since CompUsa closed down in my area.

If you would like to get your order in a timely manner or at all STAY AWAY! I paid to have my order delivered overnight but becuase of the numerous order confirmation steps (phone calls etc.) you have to go through my order won't be delivered until 4 days after the date it said it would be delievered. I paid for overnight delivery and was on top of getting back to Newegg with information as to no slow the process down.

I shop almost exceulsively online for everything these days and this was hands down the worst experience I had. I now need to return the item becuase it didn't arrive in time... I can only imagine the headache I'm about to go through.

Bought a wireless keyboard and mouse combo from Newegg. Well I thought it was Newegg turns out it's some third party through Newegg. Well I have a tracking number from UPS issued 3 days ago for a label but nothing has been shipped. HERE is where it gets good. I called and text and emailed customer service. I was told nothing could be done until they hear from the seller. Nevermind they have called twice and can't get them on the phone. So they finally reply to the email and it says we did not sell you this check with Newegg. Now I can't get newegg on the phone or by text or email. Looks like Newegg has bad egg on their face and now I wait. It's only $44 a price that may be to good to be true. But I would like an explanation and a refund I have my doubts I get either or my merchandise. I will never do business with Newegg. NEWEGG IS JUST A POLISHED UP BAD EGG. THERE IS A WHOLE LOT OF LIPSTICK ON THIS PIG!"

Good prices, shipping rates. If you end up getting your $600 processor shipped and absolutely crushed you can expect a convo where a rep lies about having your items processed for reshipping and instead receive a refund a week later. Especially an inconvenience with a new credit card in which time limitations for bonuses complicate issues, and business relies on your shipment. To be fair the first rep offered me $10 credit which I never received. The last offered me $15 and let's see if that's real. Even if so, its far not worth all of the trouble and TIME spent waiting dealing with customer support, and wasted time waiting for nothing. All because their shipping department didn't want to use more than 1 sheet of bubble wrap.

I had an issue with a damaged packaged, which really was not properly padded inside, and I had to schedule a call back for 32 minutes later just to report the issue. When someone did finally call me back they told me they would send a replacement. The price has gone up on the item so now they want me to send the damaged memory back to them at my cost for a refund. So of course to finally get my memory I would have to re-purchase at the higher price. This is really bad business. With a retailer like Amazon for instance, this process would have taken 5 minutes and a return shipping label would have been provided at no cost to me. I used to use Newegg.com exclusively for new computer builds but will no longer.

Yes, I still go to BestBuy just to see what the newest graphics card, etc. is that is available. I never buy it from them though!: P

I highly recommend Newegg for those hardware pieces for your next computer build or rig-updating. They have great customer service and return policies, which is critical for new builders and the like since sometimes the technology just doesnt sync together properly and you have to swap out parts.

GREAT prices, great products.

Being on a fixed income, I had to purchase the components over a period of time. After two months I had a Asus Hero VIII, i5 processor, DD4 memory sticks, WD 1 tb hard drive, 750 watt power unit, Thermaltake G41 chassis, and a Asus 24 (?) inch monitor. ALL recommended by Newegg for a compatible build.

I'm not sure about the size or model of the monitor as it's in the shop being checked over. It quit after two weeks of use.

I installed all the components into my new chassis and fired up my new build. And... nothing. I checked and re-checked everything. Still nothing. The MB runs thru its diagnosis, says it's ready to go, but nothing. I took it to the computer shop. The Geek had it for a week. He couldn't get it to work.

Over the 4th of July, my Grandkid showed up. He's built over ten computers. He couldn't get it to run. I live adjacent to a private college prep high school. They have an outstanding 'Tech' center. The teacher and a couple of students couldn't get it running.

Bottom line is this. I can understand having a defective part or component. It happens. But to send all this crap and nothing works? The return policy is way over thirty days, so I'm stuck with it. Customer service is no help.

I now have a real pretty and expensive paper weight. Once I can save up some more money, I'll take it to a well equipped computer shop, and have them isolate which component is bad. Then I'll buy a replacement part. But I guarantee you it won't be from Newegg. Really. Why bother ordering from Newegg if all they are going to do is take your money in exchange for junk. Go somewhere else.

So I used to love newegg. But today I had it with them. I created a cart worth approximately $9K from 6 different vendors because they have good prices. I placed the order with my credit card and BAM the bank calls me. They say there were 6 different charging attempts from 6 different companies so they block my account until I talk to bank's customer service supervisor. After I clear everything with the bank. BAM Neweggs user interface forces me to recharge 6 different orders.

Why would you charge a credit card 6 different times and expect any bank to clear it right away. Why cant they charge the car in one sum amount so the bank doesn't flag the transaction. And declines it. It cost me approximately 3 hours of going back and forward between newegg and the bank to complete the order. I am definitely not considering using newegg again. This whole experience should have been way smoother.