NeweggReviews 925

Difficult to reach customer service and not easy to return. Tried for a while to get through, leave a number and they don't call back.

They are scammers! Big one! They don't refund you if the computer is broke, event if they send it to you like that!

Fast turnaround and fast delivery. I enjoyed everything! Thank you. I recommend it to everyone.)))))

I trusted Newegg to provide a reliable carrier to deliver my package safely however I didn't receive anything in the mail even when the status said "delivered". When I filed for a claim with the carrier and Newegg I was told proof of delivery (which was just a scan, no photo or signature was provided) was enough and my claim was denied. Highly doubt my package was robbed since my house is gated and a different package was delivered safely with a different carrier the same day. I was unable to get a refund or replacement and lost around $250 for a gaming monitor. Customer Service is poor and unhelpful, would not recommend.

I tried to purchase a laptop from Newegg on the website. They charged my card and putted my order on a processing. After 3 days my order was still on processing, so I decided to contact the customer support by phone. The lady said that she will help me to speed up the process. However, after several hours I decided to check my account I found out that it was blocked. I tried to appeal the block. After two more days when I called them again I found out that I'm now permanently banned from Newegg due to issues in payment validation. I used the Amazon with the same payment method and billing address and I got all of my things delivered even faster that expected delivery date. But, Newegg straight up banned me from ever again making purchases. Everything was fine before I made a phone call to find out why it takes so long to process my order. I think they thought that I was some sort of scammer due to the fact that I have an accent and was delivering my laptop to Baltimore. It makes it clear for my that Newegg has not only the worst shipping time but also is racist to Black people. Good job.

I bought a couple of items from them and later find out 1) overpriced 2) low quality or defective 3) no warranty and no complaint you can file to. 4) I wrote a review regarding a hard drive enclosure which worked first time and then cannot be recognized and tested on several computers proved defective, the review didn't show up. It is not a fair and trustful company. I will keep out.

I bought a MSI MPG Z690 CARBON WIFI and CPU light would instantly turn on. Tried the headless Bios flash option, checked RAM, CPU, etc and nothing worked. (All hardware worked perfectly on a ASUS ROG MB).

Sent it back and they told me the board was switched in the box and would grant the refund request. Now I'm a few 100$ short with an expensive book holder.

Go with Amazon, at least they will refund / replace if you get a bad luck with an online order.

Yes I place an order with this company it was my second time ordering an item with them within a week. Currently there was a problem with my order. So instead of contact me to let me know that the order didn't get placed and there was an issue. They blocked my account so I couldn't even access my account or check on my orders. When I called about it they cannot tell me why I was not notified ahead of time regarding the issue with my order. But unblock my account I've got to wait now two days before I can access my account again. Not the best customer service I've received from a company before especially being only a second time purchase with them. I would not recommend this company to anyone at this moment the service I have received in my opinion is beyond poor. When they blocked my account I could not receive an email in regards to that matter but they have no problem sending me promotional emails every day.

Recently made an order for a PC which at first was fine but all of the sudden, my account was frozen for no reason at all. Which lead to the cancellation of the order which I have been waiting for almost a week. I decided to call customer service to reactivate my account. Since I need my PC ASAP I created another account to make an order which also led to canceling all my attempts to order the PC.

New egg used to be a Great place to buy computer part's and even building a nice PC untill one Day some one desided to raise prices and they started lossing business then one day some one desided to allow other seller's to sell products that's fine but when you buy a product and it's not what you ordered and it's broken doesn't work the seller says you have to pay restocking you and new egg does nothing I think new egg is responsible for product that's broken are product that's was wrong since new egg allows these sellers to sell products from there sight yes new egg is responsible for product that's broken the wrong product I'll never buy from new egg again there's other's places to buy from..

I purchased a CPU around 9:30pm and called to cancel in the morning at 9:00am... I was told they couldn't cancel because a tracking # had already been assigned to the order, but the order was never picked up by UPS for 11 more hours, plenty of time to cancel that order. I noticed they immediately charged my account the $307 for the order. A customer service person said he would have the order intercepted, but that didn't happen, then he told me to just refuse them order when UPS showed up with it. I refused the order when UPS got here. So instead of refunding me my money for a package that should have been cancelled or intercepted, they are making me wait until the package is returned to them, which happened yesterday, it took a over a week for it to get back to them, and now they tell me it will take 2-4 days just to process the return and another 3-5 days for the refund to happen. They have been using my $300 for 2 weeks while I wait for them to refund my money for an item I never touched. Amazon has these guys beat big time. Screw Newegg.com, I will buy any where else but from them now. At least Amazon refunds my money immediately after getting a return package scanned by UPS.
PS, I had been doing business with Newegg.com, prior to this for at least 15 years... they have gone to hell!

I ordered a Motherboard for my new Gaming PC, the only other part that was currently still being delivered was the CPU (Which was arriving tomorrow). It said it was delivered, but I checked the front door, nothing. I even checked 4 of the surrounding Apartment complexes to see if it was accidently delivered to them, nothing.
Now, I'll mainly put this on UPS and their stupid delivery system. But Newegg's Agent was very helpful and understanding compared to UPS. Who put me through a loop twice before being able to actually submit a Missing Package problem.
I'll rate this a 5 Star Review once my Motherboard actually arrives, and I'm able to start putting together my PC.

Do not trust Newegg.com I ordered an ASIC miner and had connectivity issues from day 1. Around 30days the unit became extreme loud during operation while using 40% more power than the manufacturer specs and hashing 35% lower than manufacturer claims; in other words 1 of the boards has failed.

When I presented the issues to newegg for a refund or replacement, they responded with "after 30 days they don't have any responsibility". When i questioned about it failing before the 30 days and how I had issues from day 1, they responded that the seller isn't willing to offer a replacement or refund.

Newegg should not be in business with business practices like this. Please do not support a company that has policies in place, making it acceptable to sell defective hardware with zero liability.

I have been a loyal customer for 20 years, but I will never bother with Newegg again. I places ONE order for about $5,000 dollars worth of computer parts. They broke that order down into an unknown number of suborders but they "can't tell you how many orders it will be until it ships" which is very confusing, particularly since everyone asks "what's your order number?" Order number? I have no idea how many orders they made. But that's not why I'll never shop there again. They also place a demand that certain packages be signed for in person no exceptions whatsoever not even if you sign a slip and leave it on the door. Maybe this makes sense in a big city. But my closest neighbor is more than 1/2 mile away and we just don't have package theft in this region. After contacting UPS and pleading with them to find a way for me not to be present, I was told that this requirement is made by Newegg.com which makes sense because over the past decade I've received hundreds perhaps a couple thousand packages and not once have I needed to be present for the package to be delivered. I've received wine, ammo, tobacco---you name it, it's been left on my doorstep. But not Newegg. So basically, if I want to receive the items I purchased, I must stay at home all day waiting for the UPS truck to come. Then I have to repeat that for at least a week since they broke my order into an unknown number of packages and each day more packages seem to be sent. I have no idea which ones need the signature, because no one can tell me how many orders have been made from my one order. So, if you have more than a week to take off work to wait for a UPS truck, then perhaps Newegg is a good fit. But I need to work to earn the money it takes to purchase goods, therefore I cannot waste a week waiting for delivery. Also: they made NO MENTION that such a strignint requirement would be placed on the package. When I call Newegg, they can't even tell me why the requirement is placed and how many packages the signature is required on (several boxes have been left, but others have not) nor can they tell me how many orders will be made. In the end, it's a complete mess and very confusing. It seems that they've designed a system to maximize profit and minimize risk, which is what businesses do, but most businesses also consider whether or not their policies are wildly inconvenient to their customers. However, Newegg doesn't seem to care. UPS even called Newegg with me on the line to request they drop the signature requirement, but they refused. I told them I'd take liability for anything missing, and they still refused. AVOID THEM AT ALL COSTS unless you think it's fun to play these kinds of games.

The title pretty much sums up. Newegg has zero clue what they are doing when it comes to customer service-- they come up with all kinds of status updates that do not match up when your product got issues, are slow to process requests, and eventually do not process your request and blame it on the manufacture. I have received 0 support and no final solutions. They basically behave like Craiglist. They'd outsource their customer service to some third country small shops and bots. I'm sure they will post a "sincere" follow-up request under my review, which is pretty much also bot. Do yourself a favor and avoid buying from Newegg, no matter how good a deal they might have.

This is the second time, this has happened...:"order now and get in 2 days" or whatever, only to have to wait weeks or more and get the midnight "sorry but we don't have it" email. This happened to me for a laptop bag and a pre-order for Lego Star Wars the Skywalker Saga. I mean, the laptop bag was annoying, but if you advertise that something is a pre-order, go through the process of taking my payment method, I EXPECT my order to be fulfilled. If the pre-order quota is full, then don't advertise that you're selling it. It's NOT THAT HARD. I did try contacting customer service... MULTIPLE TIMES. Big waste of my time. They told me 10 days after release that the item is in pre-order. WTF? Don't just lead customers on in thinking they will actually RECEIVE the item.
##### I will NEVER order anything from Newegg again. NEVER. #####

Just soooo bad. I wish I had read the reviews on Consumer Affairs before ordering from them. I thought they were a good company. They simply are not and repeated interactions were answered like Sgt Schultz. I order an item that was shipped but never picked up by the post office. This defies reason. After more than enough time to have been delivered twice, it was still not picked up. I CALLED and cancelled the order and demanded a refund. They agreed ( but now can't find any record of that yet the sent out an RMA which was not what was needed but proved the phone call). No refund issued. The item manically was picked up the following day and I received it. I've spent an incredible amount of time dealing with these people just being sent round and round. No way anyone can be this stupid so as to repeat questions five or six times acting like they don't see or hear or know anything. This is obviously a simple lack it ethics. Save yourself the aggravation and buy elsewhere.

I purchased a refurbished desktop with an Allstate extended warranty. Its had hard drive failure from day one but we could use it by restarting 10 times a day. Since it was refurbished I thought I needed to use the Allstate protection plan. They have a 30 day window before coverage begins. Now Newegg wont take it back since it's been over 30 days and Allstate won't cover it saying it was a "preexisting Condition". Newegg has referred me to a "seller" twice and the seller claims it was not thier sale. Now I have a $300 brick with a $50 extended ""nothing" warranty.

Pathetic service. 4+ hours of phone calls, chats, emails and no one accepts responsibility. For a small business technophile with 5 desktops and innumerable "gadgets" I will NEVER use this platform again.

I purchased a refurbed gaming PC for my sons birthday and after only 3 months of use the computers power board failed. I realize that the PC only came with a 30 day warranty and that this was a refurb but I would have expected the computer to last longer then 3 months and Newegg provide better post sales support. For post sales support the help desk provided the incorrect diagnosis of it being a power supply failure and suggested I fix on my own when I brought to a PC repair shop they confirmed it was the a power board failure which cost $265 to fix vs. a $25 power supply. When I contacted Newegg directly they said they would follow up with the manufacturer but I never heard back from them. If I could have rated Newegg no stars I would have.

This is one of my top choices for purchasing computer components and accessories online. They offer an excellent selection of all the things you need to build your very first computer or are just looking to upgrade some parts. I would say it is a computer builder's paradise. The website is very modern looking, laid out very well and looks sharp. It is really easy to find what you are looking for either using their search feature or their drop down products menu. They always have great deals and promotions running on all sorts of parts and accessories. If you know how to build your own computer, this is a great place to save money on the individual parts that are necessary. I have purchased a lot of computer components and accessories from over the years. They do also offer many other products, like electronics, automotive products, video/PC games-related items and entertainment furniture. But they are most well known for their computer-related products. There are third party sellers on their website, like those you see on Amazon, so if that is something you are interested in, it is available. I haven't purchase a whole lot from third party seller there, but have had no problems when I have. Just like on Amazon or eBay, I guess your experiences will be a hit or miss sometimes. Unfortunately, that is just the nature of the beast. All in all, I have generally had very good experiences with them and highly recommend them to anyone.