Newitts

Terrible customer service. I paid for a signed-for delivery and the delivery was made, but left on the doorstep. Another courier (who was supposed to collect a parcel from next door), then mistakenly took it. It was subsequently lost. The law states that packages are only considered delivered once they are in the possession of the customer. The contract between myself and Newitts is entirely separate to their contract with FedEx, who claim it was signed for (by me, whilst I was at work! Plus I've sent video evidence to Newitts proving that this didn't happen). They don't care. Their default position seems to be 'the customer is lying'. Small claims court here we come

Apparently when you pay a large next day delivery charge you can't expect this to apply on a Saturday morning... I ordered then and admittedly it was a bank holiday so I waited patiently for delivery in the Tuesday. No luck. Customer services imply I'm just not bright enough to understand there delivery instructions - I say they aren't giving customers clear information and they showed no sign of a conciliatory attitude when I asked for a refund of the "next day" delivery charge.

Placed an order for three items, and was charged for three items.

Newitts only sent one of the three and logged the order as completed. They do not answer their telephone contacts listed on the website and will not contact you by phone if you email a request for them to do so.

I received a very unsatisfactory response from them, and although they did refund some of the money because they got it wrong, they could not meet the order they initially took my money for.

I would recommend to avoid as unreliable and unprofessional.

Customer service is first class, Mandy was extremely helpful and went the extra mile, Great products at great prices. I was a fan of the shop when it was in Goodramgate in York and the online shop is a continuation of this.

The tile says it all - Cheap imported stuff from China. Claim to sell UK made products - ABOSULTELY NOT!

Photos on their website show something, but what you receive is a cheap chinese made product.
Read other reviews on Google and on Trustpilot.

Avoid this company like the plague.

Please feel free to contact me via email frank@ newitts.com if you have any issues with our service.
Kind Regards
Frank Newitt