Newlightingdirect.co.uk

I have reported this website to trading standards. Like others, I regret not checking out this company before ordering. All you get for your money is empty promises and bs.

New Lighting Direct, New Furniture Direct and New Barbeques direct have ceased trading. And yes along with many others I have lost money because of them. Funnily enough though I have found a new company called Home Furniture and Lighting.com based in you guessed it Darlington! Even on the same trading estate. I found this company by chance when I tried a link to New Barbeques direct on BT Tradespace website. The layout of the website will be very familiar to you all. They don't have a telephone number but if they ever do I might just give them a call. The Director of this company is a Mr Christopher Mark Bernard who as a wild stab in the dark may have a connection to a Mrs Diane Bernard of New Lighting. I personally will not be ordering from these people.

DO NOT USE THIS WEBSITE, they say that it is in stock and take your money straightaway, but then they say it will be 2-4 weeks, but after 7 weeks there was still no sign of my lights so i cancelled the order, i am still waiting for my money back after 27 days of cancelling. They have had my money since 25 October, it is now 4th January. This company is a disgrace and should be closed down so DO NOT ORDER FROM THEM!

Wish I'd read these reviews before I ordered a lamp on 15. 10. 09. Never received the lamp, so cancelled my order. As with other people, couldn't get through to "Jason" for days, phone constantly engaged! Found that if you ring in the morning, you get a reply, engaged ALL AFTERNOON!
They said they were having problems paying back my money through paypal, had tried twice and the money hadn't gone through!
My last communication with "Jason" was on the 10.02 10 (4 months after original order) and he told me that the Director would have to come into the office to write my cheque, and as she didn't live near the office he didn't know when she would be able to come in! He then promised the cheque would be sent recorded delivery and he would e mail me when its sent out. Yes, you've guessed it, NOTHING!
DO NOT DO BUSINESS WITH THIS COMPANY.

I totally wish I saw this site before I orderd by lights,
I placed an order in the middle of Sep 09, was only told of 2 to 4 weeks lead after I called a week later to chase delivery, and the I have been waiting ever since, It is always 10 to 12 days waite from the manufacturer.
I can't believe the OFT have'nt been made aware of them.

I can confirm that I have experienced the same with New Lighting Direct as others. Order placed in November, numerous rounds of e-mails debating delay and then I cancelled the order in January. I sent a letter warning of final notice before legal proceedings in February (after the 30 days refund period) and was assured a refund was coming. Which of course did not. I am now proceeding with a Chargeback via my credit card company. Consumer Direct have the letter templates, but Fair Trading will not investigate unless they get significant complaints, so its important if you have received poor service/had money taken without goods being received that you report it.
UPDATE - I can confirm that my credit card company are progressing a chargeback with mastercard and the value of my order has been credited back to my card whilst the dispute is resolved. BUT be careful, there is a time limit on the chargeback service, so you must document your dispute with NLD and ensure that you have given them an opportunity to refund after cancellation, which they have 28 days to do. In my case, and others, there may well be a round of e-mails from NLD saying someone didn't get the refund right and it bounced back. Wait 5 days and your company will contact you... and so on. If you don't stay on top of this, you could find yourself time barred from getting a refund.

What can I say?
ME TOO!

Ordered a light and paid by Paypal on 11Oct09
Cancelled the order on 26Nov09 when they admitted that they could not supply
I have been told that the Director has personally sent me a refund by cheque
But I have received nothing and now they are not communicating

I can believe all that has been written before
Do not buy from them but help remove them
They give the web a bad name!
Peter

DO NOT DEAL WITH THIS COMPANY. I so wish I had read the reviews of this website before ordering as they are so accurate. Money taken for order 2 months + ago and the only time there has been contact with them is when I instigate it - told lights despatched beginning of January when lights did not arrive then told another 2 to 3 weeks delay and then I had to email twice to cancel order and was told money would not be repaid for 28 days. I suspect it is one con man operating this website. Will be contacting Trading Standards and BBC Watchdog as very suspicious of the credability of this company.

The worst internet company I have ever dealt with. I ordered a light fitting on 02-09-2009 & paid in full, after nine weeks & numerous phone calls & emails & with no definate delivery date I cancelled my order & was told it takes four weeks to raise a credit, after four weeks & no credit I am hoping my credit card company can help PLEASE DO NOT EVER DEAL WITH THIS COMPANY

Wish i had read these reviews before ordering with this bunch of thiefs. My elderly parents thought they were buying a wedding Anniversary present for my husband and i, what a disaster. Placed the order on the 30th June have not recieved any goods or my parents pension money refunded. It is now the 27th October. These people are quite simply thiefs they take your money with no intention of delivering the goods or refunding the money. DO NOT TOUCH THIS COMPANY.

TOTAL RIP OF MERCHANTS!

Had an email from them now saying that they have ceased trading as from the 23 March 2010. Just as I was suppose to be getting my refund via cheque!

Having read all your comments, it sounds like everyone is in the same boat.

I have spoken to Consumer Direct who were a little helpful, but not that much.

I have spoken to Companies House who say they are listed as still trading and posted there accounts on the 4th Feb this year.

Good old Jason, June and Adam - total con artists who should be locked up!

Dont they realise that some people don't have money to throw down the drain?!? If I have to issue a claim against them its going to cost me more money. The police should take action as this is fraud pure and simple! They took out money and had no intention of sending the goods or a refund - how do they sleep at night?

I hope that everyone who has been conned by these people take action and that the MD herself has to pay everyone back and loses everything - see how she likes it!

TOTAL FRAUD COMPANY!

Abserloutly useless load of S*** unless u like listing to excuses don't buy from them i have had
Its to cold to deliver
Its to warm to deliver
Its stuck in customs
It to near christmas
We r not working today the office goldfish died we r in morning
And to try and speek to any one you might as well phone the local zoo and ask for the monkey enclosure they would know more about the order! DONT BUY FROM THEM!

These people are total con artists, DO NOT, I REPEAT DO NOT BUY FROM THESE PEOPLE. They do not communicate, do not answer phones, do not deliver the products, they are good at taking your money off of your hands though!

I wish we read the reviews before give my money to this people.
I order some lights on octuber the 9 of 2009.
Until now a had no lights or my money back. I send lots emails also spoke to lovely jason and one response from june on on 21/11/2009 asking me if i want to cancel my order. THIS PEOPLE ARE ONLY GOOD TO TAKE OUR MONEY. KEEP OUT. KEEP OUT KEEP OUT

Do not use under any circumstances. This site is taking people's money under false pretences