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I ordered parts from this company and received a tracking number later that day. On the third business day when I saw FedEx was still saying they hadn't received the package I tried contacting their customer service only to be repeatedly sent to voicemail.
I then contacted their sales department and someone answered the phone quickly and told me that the package hadn't been shipped yet. I requested order cancellation in writing through email and left voicemails with customer service. A week later the parts show up and the only way this company will communicate with me is through email. No one answers at customer service or returns phone calls. The only thing they will tell me through email is that once they "process the order and issue tracking" cancellation of the order is not possible even though they were still in possession of the package for several days after that occurred.
It took so long that I sourced parts from another vendor, had them delivered and the vehicle back on the road days before these parts showed up.
They say they that after all of this they will gladly return my parts for a 20% restocking fee and if I pay to ship it back.
Products used:
None
If you can "AVOID" doing business with "Newparts INC." I bought an OEM (supposedly) fuel pump for $338 from them. The pump died after 36 days, resulting in towing charges and Dealership repair price tags. The part has OEM 1 year warranty if the claim is initiated by them and they wouldn't do it. Excuse after excuse instead of 3 minute form filled on my behalf. The only explanation for their odd position is 1) the part is counterfeit, 2) refurbished, or 3) warranty has been already paid on it and they resold it. Packaging was recycled paper which made me suspicious. Terrible to deal with, rude and unethical based on their stance on this issue. BEWARE - Buy from reputable authorized reseller.
Tip for consumers:
DON'T buy from them. Parts are very questionable - Just look at the Better Business Bureau complaints about this business.
Products used:
Fuel Pump
Sent used brake pads with missing clips. Send it back like directed, get an email later saying take pics before sending it back. Explain I can't at this point and they charge me a "restocking" of 33 bucks. The bads were 70 dollars. Sell used parts and HORRIBLE CUSTOMER SERVICE! AVOID. So if you buy from Amazon make sure you check the seller! Have the order number to prove it!
Purchased through their Amazon store. WHAT A MISTAKE. WORST CUSTOMER SERVICE EVER. Parts arrived and I immediately installed 12 spark plugs and 12 spark plug wires. Unfortunately the coil wire that was provided was only 8 inches long and needed to be 24 inches long. Contacted NEWPARTS and they asked for a picture of the box and my VIN. They insist that they cannot use my VIN because it is not 17 digits long, WELL, 1972 Jaguars DON'T HAVE 17 DIGIT VIN's! They are also inflexible, expecting me to remove all of the parts (WHICH THEY WILL NEVER BE ABLE TO SELL AGAIN DUE TO DIRT AND OIL ACCUMULATED DURING THE INSTALLATION) and return them. All I need is a 24 inch coil wire, which if they were a reputable business selling parts should be a very simple request. Better Business Bureau reviews are all horrible for NEWPARTS, I wish that I had read some reviews before buying from them.
Tip for consumers:
DO NOT BUY ANYTHING FROM NEWPARTS - if you get a bad part the customer service is terrible at resolving the issue
Products used:
Spark plugs and spark plug wires
Items were shown in stock and were at a good price. Items shipped the same day they were ordered. What I received was exactly what I ordered. No issues whatsoever.
Products used:
Motor oil
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