Mike Briseno, the manager of New York Fitness, told me "I don't run my gym on principles," when I cancelled my FOUR unused memberships after paying for an entire year. He charged me for an additional month and I am disputing this charge. I acted in good faith paying for 1 year, however, he did not return the favor, and charged my account $40 again the month after I quit. He lied to me by saying only the billing company could make that determination (they can't) and accused me of yelling at him on the phone when in reality he just didn't like what he was hearing--the TRUTH. Please pass the word along that NY Fitness in Elizabethtown, Palmyra and Lebanon do not run on principles-like honest business practices or good customer service. There are many bad reviews on YELP!, Google, the Better Business Bureau and other sites that are warranted but have been un-recommended. Read them and TAKE HEED!
Date of experience: November 13, 2015
Is this your business?
Claim your listing for free to respond to reviews, update your profile and manage your listing.