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Bought a hoodie as a gift for Xmas. Website sent me email saying item shipped and estimated delivery 22 Dec. 23 Dec, I started tracking item. Landmark showed item was packaged and shipped, but had not left Mississauga.
I FINALLY get a human being (Laura) to chat with on NFLshop.ca and she tells me the item never shipped as it was out of stock. Laura is very apologetic, but that doesn't help me with Xmas 2 days away.
So, they deceived me by sending me an email saying the item had shipped and they deceived me by using a courier company that was complicit in keeping the deception going by having some fake tracking system report that my item was on its way when they had never even had it in stock when I bought it.
In my online shopping history, this is the worst customer experience I've ever had. Laura was very helpful and has issued a refund that I should get in a few days, but she never should have been put in the position of having to deal with my problem.
I ordered an item from the NFL Canada shop, and it became delayed during the distribution process. I reached out to their online customer service team and the person I spoke to said she would make a note on my file that I could return the item for free since it was delayed. It finally came so I tried to initiate the return. Ended up speaking to a supervisor on their online chat (since they did not have a North American 1-800 number, it was US only) and she told me that the agent I spoke to before made an error and there was nothing she could do about it. She couldn't print me a return label since I'd be mailing it from Canada, which is fair, but I didn't understand why she couldn't have offered to refund me for the cost to ship it to them. She really did not care to help me at all and now I am going to be out the insured shipping cost to mail it back to them.
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