Love my pair of Air Maxes. Lightweight, durable and got it at a great price. How can you go wrong with nike? Love it!

Foot Locker and Nike worst experience ever. Long story short my daughter bought Nike TN's on sale. After 3 months of wearing the soles were so worn down they looked like they were owned for years. Contacted Nike who had Foot Locker contact me(which took long till Matthew from there contacted me) he told us we could exchange for other color or shoe etc. We went to Foot locker only to have to deal with an annoying manager (Julianne) who tries to give me explainations as to why they are wore out and that she should not be wearing them everyday. Seriously?! Also to get a different color same shoe we had to pay the difference. I forgot to mention my daughter in 20 and not an athlete just wears them to walk. So Julianne would not accept the email and tells me to come back another day so she could get in touch with Matthew. It takes me 1/2 hr by car and 1hr by bus I was not leaving without a shoe. So after 3 hrs of wasting my time she finally get in touch with Matthew who now tells me because they do not have the same color she needs to pay the difference to get a different color. Well that is not what the email said. Did get our money back but had been hassled few weeks before that from again Julianne who back then refused us an exchange or a refund. Also my son bought TN'S full price which also fell apart. Those also were returned. So Nike and Foot Locker are absolutely horrible in customer service and quality of workmanship. What do I get in return for the stress and my wasted time? Nothing. Stay away from Foot Locker especially in Cairns Central Australia.

Ordered a nike air max, and couldn't be happier. There was a slight delivery delay, but that had to do with the shipping company. Overall, happy with my purchase

I purchased some Nike Tennis Shoes for my daughter and within two months, they had developed a hole in the toe area. This was from normal use while playing tennis. Obviously, any quality shoe should not develop a hole in them after only two months of normal use, so we filed a warranty claim with Nike. We had to spend $16 dollars shipping from the Bay Area in Northern California to the warranty address at Nike, which was the cheapest cost available (and unreasonably high).
I received a quick rejection to my claim, stating this was normal wear and tear. They left no way for me to respond to them. I faxed two letters successfully to their Corporate Office and didn't receive the courtesy of a reply. I filed a complaint with the BBB and Nike refused again to attempt to satisfy us as customers.

We are now all done with Nike in this family, since they do not stand by the quality of their product.

This is my first experience of buying shoes, brand Nike, to my great regret, negative. I paid for the brand, but not for the quality. And to my surprise, Nike does not care about customer support at all. I bought a month ago sneakers, in the Nike brand store, Riad, Saudi Arabia, after three days the fabric on one of them began to creep away.
When I went to the store, asked to give money or replace shoes for another model, they simply refused me. Then I wrote to Nike, where they said that they could not help me in any way, so I didn't buy them online and gave me the distributor's phone number, but no one there answered, I turned to Nike for the second time, asked, give me the contact of a specific person who can help me, but this time they just ignored me. I urge all fans of Nike, look at the quality, not the brand. Because I threw out my money, wasted time and got a lot of negative emotions when buying a Nike brand!

I'm so impressed with this company and their customer service. My daughters nikeid shoes came early but unfortunately they were way to big. We contacted the company not really expecting they would do anything since they were customized shoes. They however said they could absolutely be returned at no cost to us. We of course ordered the same custom shoes in a smaller size. I have to say I think the only shoes we will have from now on will be Nike due to this outstanding service we received. Thank you so much Nike for offering quality products and great service.

The WORST experience shopping online in my ENTIRE life. I would be
Certain this is a scam if it wasn't for the Nike domain being official.
After almost 3 weeks on the phone with them, around 10 different orders
That never arrived, more than 15 calls to customer support in which 'we
Will contact you after finding a solution to all this' but they NEVER
Do, more than 10h on the phone with them (yes, 10 hours. It's everything
On my recent calls, dates, times, etc), and more than £2500 spent, I
Have no placed orders, no clothes, and of course no money. You are a
F*ing big joke and a DISGRACE for the Nike brand.If you ever have to
Call customer service in the UK, just don't. But if you ever have to
Talk to Connor or Kelly, then you are really doomed. I've got them
Recorded lying again and again. LIARS. Nike, get your ** together.

One of my pet peeves is when you order something online to make your life easier and you end up on the phone with them on and off for 2-3 weeks holding everybody's hand and trying to get them to do their job correctly. I ordered a pair of shoes from Nike. I got the item I ordered, but with someone else's receipt in the box. I had to call customer service to get my correct receipt and shipping label e-mailed to me so that I could return the shoes. The shipping label with the incorrect information they already sent me was pre-paid. The correct one they sent me was not, so I ended up paying $17 to ship the shoes back to Nike. They did not send me a confirmation that they received them or that a return was being processed, so I had to call them again. I asked if I could be reimbursed because I had to pay to return the shoes because of a mistake they had made. They said they would give me a discount on the next pair of shoes I ordered...even though I am obviously not eager to repeat this experience. It's not so much the amount of money, it's the principle. They made a mistake, then made ANOTHER mistake on top of it, and because I didn't have time to make yet another phone call to them asking them to send me the correct label, I had to pay for it and they are not willing to meet me halfway.

We have had 2 deliveries from DPD in the last month and both of them were terrible.

Delivery 1) ordered the new Apple watch from EE online who use DPD to deliver their parcels, on th day of delivery no one calls and rings the bell and the next thing we know a message has come through stating that they were unable to deliver our parcel. My partner calls DPD who said that they will get the depot to call. This was at about 1:30 p.m. at 5 p.m. she call DPD back and a different agent stated that the label on the package did not have the first line of the address on it so they could not deliver it. We asked why they didn't call the phone number that they have to confirm door number they then stated that they don't do that and that they will not be able to deliver it again at all as the label is wrong. We called EE who arranged for my partner to pick this up from a pick up point the next day. No apology and no offer of compensation even though they were told that this was a birthday present.

Deliver 2) my partners ordered shoes from Nike.com and deliver was through DPD. On the day of delivery notifications received saying that it is on its way and partners actively tracked it on her phone until it said that DPD were here, we waited for the bell to ring but nothing. 5 min later we received a notification stating that no one was home and a photo of our front door. We called DPDD customer service and spoke to Corey who allegedly tried to call the drover but could not get tgrouch and then we're told that there is nothing they can do. My partner then went on their app and arranged to collect from a pick up point AGAIN! NO CUSTOMER SERVICE. NO RESPONSIBILITY TAKEN. AVOID THIS COMPANY!

Nike and EE I would take your delivery contracts somewhere else.

They are quick to get you off the phone telling you anything you want to hear. I have been waiting for over three weeks for two refunds in the amount of $207.58. Customer service only refunded me for one amount and keeps telling me that the other is coming when nothing has been refunded into my account. Most of the reps are not trained well and does not know how to handle calls properly. Two of my items were stolen off my porch and returned to a store, of which they have no ability to tell me which store so I can go to the store and ask for the tapes. They told me to file a police report and a report with FEDEX in order to receive my money back. Which I did so that same day, I was a regular customer with nike.com and after this experience I will never buy anything from them.

I ordered a pair of shoes it was supposed to arrive in 7 days after 14 days I called and they supposedly expedited them they never arrived... I call 4 days later to get a refund I call 3 days later to see when the money would be in my account guess what they had no record of me calling for a refund. IT's been 3 weeks and I'm still waiting for my refund but in the mean time my daughter will not be getting her gift for Christmas... the best they could do was offer me a 20% discount on my next purchase. What a crock. I would beware of every buying anything online that needs to ship from this store.