business logo of Nike
nike.com
active, casual men, womenAge 0-3, 4-12, 13-18, 19-25, 26-45, 46-60
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About the Business

Nike, Inc., founded in 1964 by Bill Bowerman and Phil Knight as Blue Ribbon Sports, is a leading global athletic brand headquartered in Beaverton, Oregon. Renowned for its innovative footwear, apparel, and equipment, Nike operates worldwide, emphasizing performance and sustainability while maintaining a strong presence through subsidiaries like Converse and Jordan Brand.


nike.com
+1 800-806-6453
USA
Nike is part of Nike, Inc.
Founded in 1972
Clothing item from NikeFashion apparel by NikeMerchandise from Nike clothing lineNike fashion product

Business Highlights

General

Parent Company: Nike, Inc.
Year Founded: 1972
Target Gender: men, women

Shipping

Shipping Cost: $7
Free Shipping: sometimes
Free Shipping Detail: for orders over $50

Returns

Return Policy: free
Return Instructions: items must be unworn and unwashed
Restocking Fees: no

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: yes
Responsible Materials: recycled

Product

Style: active, casual
Body Fit: regular, plus size, petite & short
Available Sizes: Men's (XS, S, M, L, XL, 2XL, 3XL, 4XL), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: chat, phone
Support Phone: +1 800-806-6453

Payment Options

Payment Methods: card payments, financing, PayPal, Apple Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates

How would you rate Nike?
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Nike Reviews Summary

Nike's reputation is marked by a strong appreciation for product quality and innovative design, with many customers praising the performance and aesthetic appeal of their offerings. However, significant concerns dominate the feedback, particularly regarding customer service inefficiencies, warranty issues, and difficulties with order fulfillment and returns. Customers frequently express frustration over unresponsive support and perceived indifference to their complaints, leading to a sense of dissatisfaction and mistrust. Overall, while Nike excels in product development, its customer service approach requires substantial improvement to align with the expectations of its loyal clientele.

This summary is generated by AI, based on text from customer reviews

service
181
value
174
shipping
170
returns
153
quality
161
Illinois
2 reviews
4 helpful votes
Follow Katie J.
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Love my pair of Air Maxes. Lightweight, durable and got it at a great price. How can you go wrong with nike? Love it!

Date of experience: July 2, 2019
California
1 review
2 helpful votes
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Farewell Nike!
July 2, 2019

Nike you have been the fave in my family for many of years. We are sorry to see you go!
Official Nike bon fire!
Sacramento ca.
You have left us with no choice! Addidas here we come.
Its unbelievable that you choose to honor someone who has no honor! We are so sorry to see you go!
Your use to be #1 fan family
Tina Wyatt and family
Sacramento, Ca.

I hope hope Collin K. Makes you happy. He sure has ruined our day!

Date of experience: July 2, 2019
Colorado
3 reviews
3 helpful votes
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Nike pulled its product of the Betsy Ross flag model of shoes just because that traitor baby Colin K. Three a hissy fit and he was offended by them. Nike, how about selling the shoes and dumping that traitor instead?

Date of experience: July 1, 2019
Australia
1 review
15 helpful votes
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Foot Locker and Nike worst experience ever. Long story short my daughter bought Nike TN's on sale. After 3 months of wearing the soles were so worn down they looked like they were owned for years. Contacted Nike who had Foot Locker contact me(which took long till Matthew from there contacted me) he told us we could exchange for other color or shoe etc. We went to Foot locker only to have to deal with an annoying manager (Julianne) who tries to give me explainations as to why they are wore out and that she should not be wearing them everyday. Seriously?! Also to get a different color same shoe we had to pay the difference. I forgot to mention my daughter in 20 and not an athlete just wears them to walk. So Julianne would not accept the email and tells me to come back another day so she could get in touch with Matthew. It takes me 1/2 hr by car and 1hr by bus I was not leaving without a shoe. So after 3 hrs of wasting my time she finally get in touch with Matthew who now tells me because they do not have the same color she needs to pay the difference to get a different color. Well that is not what the email said. Did get our money back but had been hassled few weeks before that from again Julianne who back then refused us an exchange or a refund. Also my son bought TN'S full price which also fell apart. Those also were returned. So Nike and Foot Locker are absolutely horrible in customer service and quality of workmanship. What do I get in return for the stress and my wasted time? Nothing. Stay away from Foot Locker especially in Cairns Central Australia.

Date of experience: June 25, 2019
New York
1 review
0 helpful votes
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Thanks nike!
June 25, 2019

Ordered a nike air max, and couldn't be happier. There was a slight delivery delay, but that had to do with the shipping company. Overall, happy with my purchase

Date of experience: June 23, 2019
California
10 reviews
26 helpful votes
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I purchased some Nike Tennis Shoes for my daughter and within two months, they had developed a hole in the toe area. This was from normal use while playing tennis. Obviously, any quality shoe should not develop a hole in them after only two months of normal use, so we filed a warranty claim with Nike. We had to spend $16 dollars shipping from the Bay Area in Northern California to the warranty address at Nike, which was the cheapest cost available (and unreasonably high).
I received a quick rejection to my claim, stating this was normal wear and tear. They left no way for me to respond to them. I faxed two letters successfully to their Corporate Office and didn't receive the courtesy of a reply. I filed a complaint with the BBB and Nike refused again to attempt to satisfy us as customers.

We are now all done with Nike in this family, since they do not stand by the quality of their product.

Date of experience: May 10, 2019
Washington
1 review
0 helpful votes
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Bad customer service
April 24, 2019

I had horrible experience to process my refund, very bad customer service
Finally after many call after 2 months I received my refund.

Date of experience: April 24, 2019
GB
2 reviews
2 helpful votes
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My favorite shoe line
April 12, 2019

Thank you Nike Company for this comfort which makes my sneakers. I promise I will never cheat on you!

Date of experience: April 12, 2019
Saudi Arabia
1 review
0 helpful votes
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This is my first experience of buying shoes, brand Nike, to my great regret, negative. I paid for the brand, but not for the quality. And to my surprise, Nike does not care about customer support at all. I bought a month ago sneakers, in the Nike brand store, Riad, Saudi Arabia, after three days the fabric on one of them began to creep away.
When I went to the store, asked to give money or replace shoes for another model, they simply refused me. Then I wrote to Nike, where they said that they could not help me in any way, so I didn't buy them online and gave me the distributor's phone number, but no one there answered, I turned to Nike for the second time, asked, give me the contact of a specific person who can help me, but this time they just ignored me. I urge all fans of Nike, look at the quality, not the brand. Because I threw out my money, wasted time and got a lot of negative emotions when buying a Nike brand!

Date of experience: April 4, 2019
Michigan
1 review
16 helpful votes
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I'm so impressed with this company and their customer service. My daughters nikeid shoes came early but unfortunately they were way to big. We contacted the company not really expecting they would do anything since they were customized shoes. They however said they could absolutely be returned at no cost to us. We of course ordered the same custom shoes in a smaller size. I have to say I think the only shoes we will have from now on will be Nike due to this outstanding service we received. Thank you so much Nike for offering quality products and great service.

Date of experience: March 22, 2019
Colombia
1 review
0 helpful votes
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Hace seis meses compré unos zapatos deportivos por internet de la marca Nike y he quedado satisfecho, es la primera vez que compro unos zapatos deportivos de esta marca que es de calidad y superioridad frente a otras marcas a las que le compraba anteriormente. Espero seguir comprando más zapatos de esta marca Nike.

Date of experience: March 21, 2019
GB
1 review
1 helpful vote
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Excellent
February 28, 2019

My Bike Id trainers came on the 28th of feb & I am so impressed with the quality of the trainers. They came in great packaging & I will definately be purchasing another pair. Over all I am really impressed with the website.

Date of experience: February 27, 2019
GB
1 review
4 helpful votes
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The WORST experience shopping online in my ENTIRE life. I would be
Certain this is a scam if it wasn't for the Nike domain being official.
After almost 3 weeks on the phone with them, around 10 different orders
That never arrived, more than 15 calls to customer support in which 'we
Will contact you after finding a solution to all this' but they NEVER
Do, more than 10h on the phone with them (yes, 10 hours. It's everything
On my recent calls, dates, times, etc), and more than £2500 spent, I
Have no placed orders, no clothes, and of course no money. You are a
F*ing big joke and a DISGRACE for the Nike brand.If you ever have to
Call customer service in the UK, just don't. But if you ever have to
Talk to Connor or Kelly, then you are really doomed. I've got them
Recorded lying again and again. LIARS. Nike, get your ** together.

Date of experience: February 17, 2019
2 reviews
0 helpful votes
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My favorite runners
February 3, 2019

From many years I buy only Nike for running. I'm a real fun of Nike, because I prefer comfort and style.

Date of experience: February 1, 2019
Carrie W.
California
1 review
0 helpful votes
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Annoyed
January 26, 2019

One of my pet peeves is when you order something online to make your life easier and you end up on the phone with them on and off for 2-3 weeks holding everybody's hand and trying to get them to do their job correctly. I ordered a pair of shoes from Nike. I got the item I ordered, but with someone else's receipt in the box. I had to call customer service to get my correct receipt and shipping label e-mailed to me so that I could return the shoes. The shipping label with the incorrect information they already sent me was pre-paid. The correct one they sent me was not, so I ended up paying $17 to ship the shoes back to Nike. They did not send me a confirmation that they received them or that a return was being processed, so I had to call them again. I asked if I could be reimbursed because I had to pay to return the shoes because of a mistake they had made. They said they would give me a discount on the next pair of shoes I ordered...even though I am obviously not eager to repeat this experience. It's not so much the amount of money, it's the principle. They made a mistake, then made ANOTHER mistake on top of it, and because I didn't have time to make yet another phone call to them asking them to send me the correct label, I had to pay for it and they are not willing to meet me halfway.

Date of experience: January 26, 2019
GB
1 review
1 helpful vote
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We have had 2 deliveries from DPD in the last month and both of them were terrible.

Delivery 1) ordered the new Apple watch from EE online who use DPD to deliver their parcels, on th day of delivery no one calls and rings the bell and the next thing we know a message has come through stating that they were unable to deliver our parcel. My partner calls DPD who said that they will get the depot to call. This was at about 1:30 p.m. at 5 p.m. she call DPD back and a different agent stated that the label on the package did not have the first line of the address on it so they could not deliver it. We asked why they didn't call the phone number that they have to confirm door number they then stated that they don't do that and that they will not be able to deliver it again at all as the label is wrong. We called EE who arranged for my partner to pick this up from a pick up point the next day. No apology and no offer of compensation even though they were told that this was a birthday present.

Deliver 2) my partners ordered shoes from Nike.com and deliver was through DPD. On the day of delivery notifications received saying that it is on its way and partners actively tracked it on her phone until it said that DPD were here, we waited for the bell to ring but nothing. 5 min later we received a notification stating that no one was home and a photo of our front door. We called DPDD customer service and spoke to Corey who allegedly tried to call the drover but could not get tgrouch and then we're told that there is nothing they can do. My partner then went on their app and arranged to collect from a pick up point AGAIN! NO CUSTOMER SERVICE. NO RESPONSIBILITY TAKEN. AVOID THIS COMPANY!

Nike and EE I would take your delivery contracts somewhere else.

Date of experience: January 20, 2019
GB
1 review
10 helpful votes
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Come on Nike, sort out your customs, they are so poor compared to what they used to be. No where near the variety of options you used to have or colours. A lot of the volt yellow has gone, same with the speckled wedge etc. Nike iD now = boring and dull.

Date of experience: January 19, 2019
California
1 review
1 helpful vote
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They are quick to get you off the phone telling you anything you want to hear. I have been waiting for over three weeks for two refunds in the amount of $207.58. Customer service only refunded me for one amount and keeps telling me that the other is coming when nothing has been refunded into my account. Most of the reps are not trained well and does not know how to handle calls properly. Two of my items were stolen off my porch and returned to a store, of which they have no ability to tell me which store so I can go to the store and ask for the tapes. They told me to file a police report and a report with FEDEX in order to receive my money back. Which I did so that same day, I was a regular customer with nike.com and after this experience I will never buy anything from them.

Date of experience: January 10, 2019
Oklahoma
1 review
2 helpful votes
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Worst Shopping experience
December 21, 2018

I ordered a pair of shoes it was supposed to arrive in 7 days after 14 days I called and they supposedly expedited them they never arrived... I call 4 days later to get a refund I call 3 days later to see when the money would be in my account guess what they had no record of me calling for a refund. IT's been 3 weeks and I'm still waiting for my refund but in the mean time my daughter will not be getting her gift for Christmas... the best they could do was offer me a 20% discount on my next purchase. What a crock. I would beware of every buying anything online that needs to ship from this store.

Date of experience: December 21, 2018
GB
1 review
1 helpful vote
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Amazing
December 18, 2018

I bought some peng creps but hey was too small so i got new ones which they replaces quickly without no problem. I do not know why y'all complaining nike is the sickest company out there

Date of experience: December 17, 2018