business logo of Nike
nike.com
active, casual men, womenAge 0-3, 4-12, 13-18, 19-25, 26-45, 46-60
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About the Business

Nike, Inc., founded in 1964 by Bill Bowerman and Phil Knight as Blue Ribbon Sports, is a leading global athletic brand headquartered in Beaverton, Oregon. Renowned for its innovative footwear, apparel, and equipment, Nike operates worldwide, emphasizing performance and sustainability while maintaining a strong presence through subsidiaries like Converse and Jordan Brand.


nike.com
+1 800-806-6453
USA
Nike is part of Nike, Inc.
Founded in 1972
Clothing item from NikeFashion apparel by NikeMerchandise from Nike clothing lineNike fashion product

Business Highlights

General

Parent Company: Nike, Inc.
Year Founded: 1972
Target Gender: men, women

Shipping

Shipping Cost: $7
Free Shipping: sometimes
Free Shipping Detail: for orders over $50

Returns

Return Policy: free
Return Instructions: items must be unworn and unwashed
Restocking Fees: no

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: yes
Responsible Materials: recycled

Product

Style: active, casual
Body Fit: regular, plus size, petite & short
Available Sizes: Men's (XS, S, M, L, XL, 2XL, 3XL, 4XL), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: chat, phone
Support Phone: +1 800-806-6453

Payment Options

Payment Methods: card payments, financing, PayPal, Apple Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates

How would you rate Nike?
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Reviews Summary

Nike's reputation is marked by a strong appreciation for product quality and innovative design, with many customers praising the performance and aesthetic appeal of their offerings. However, significant concerns dominate the feedback, particularly regarding customer service inefficiencies, warranty issues, and difficulties with order fulfillment and returns. Customers frequently express frustration over unresponsive support and perceived indifference to their complaints, leading to a sense of dissatisfaction and mistrust. Overall, while Nike excels in product development, its customer service approach requires substantial improvement to align with the expectations of its loyal clientele.

This summary is generated by AI, based on text from customer reviews

service
181
value
174
shipping
170
returns
153
quality
161
GB
1 review
5 helpful votes
Follow Wiktoria C.
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I orderd a pair of jordans but i didnt get a confirmation email! Then i tried to go back on the website but it isnt there anymore... i dont know what to do!

Date of experience: June 28, 2014
Michigan
1 review
0 helpful votes
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I've been waiting on the order three weeks to only get refund. They sent out one pair of shoes but not the other and then tell me they are sold out.

Date of experience: June 13, 2023
New Jersey
1 review
1 helpful vote
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Favorite brand
December 14, 2019

This is my favorite sports brand. I always order here in order to get my delivery fast. The clothes are of high quality and comfortable.

Date of experience: December 12, 2019
Colorado
1 review
0 helpful votes
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Worst online store
January 18, 2022

Do buy anything from Nike just get it from another retailer. There online is the worst they say you have a purchase then cancel it.

Date of experience: January 18, 2022
Finland
3 reviews
2 helpful votes
Follow Sala L.
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My favourite brand! I am using it for already five years and will not change it for any other one. Their shoes are the best!

Date of experience: August 31, 2021
Washington
14 reviews
9 helpful votes
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Good quality
July 20, 2020

I like this brand for their suitable and high quality suits for running. The price is reasonable and worth it to by, especially with discounts.

Date of experience: July 20, 2020
Canada
1 review
0 helpful votes
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They always give you wrong information over the phone. I will not shop with them anymore. They don't know how to deal with clients.

Date of experience: December 19, 2023
Canada
3 reviews
22 helpful votes
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Cool!
May 23, 2020

When you wearing Nike Jesus shoes in the middle of the desert without water. Literally could be tap water and no one would know.

Date of experience: May 22, 2020
Germany
3 reviews
4 helpful votes
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I bought nike dri fir trail. Only 24.47 euros. It fitted me perfectly. This is my favorite brand when it goes baout sport boots.

Date of experience: September 23, 2020
New York
3 reviews
11 helpful votes
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Nike shoes
October 27, 2018

Bought nike airmax270. The pair was to small, so nike exchange them right away. Very happy with their customer service and responsibility.

Date of experience: October 26, 2018
Finland
1 review
0 helpful votes
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Nice shoes
September 7, 2021

Hi all, I bought a pair of snikers last year and they are still doing fine, such a great quality, cheers!

Date of experience: September 6, 2021
South Africa
1 review
0 helpful votes
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Very nice
September 15, 2018

I just received my nike id all the way from South Africa.
Impressed with the quality and delivery to my door

Date of experience: September 14, 2018
Brazil
1 review
0 helpful votes
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$#*! shoes
April 8, 2023

Nike is part of the woke $#*! hive mind $#*! Nike and all they stand for I will never buy their $#*! products ever again go woke go broke

Date of experience: April 8, 2023
Italy
1 review
0 helpful votes
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Every time I buy shoes it's a disaster, the first time I bought them in-store and then returned them, but I never got the money, after waiting 2 months, contacting them 2 times, calling 3 times and going to the store 4 times I finally received my refund. Also, every time I contacted them via the website they said they could not help me and that it is a store issue, but then when I go to the store they tell me it's a company issue.
The second time (Which is happening right now) I ordered them online, and it should have arrived today, but it is now night, and it has not arrived yet, I went to check on the UPS website and found out that Nike but only the city as the shipping address (I checked on the website and I put the correct address) so now I had to create a UPS account to find out I cannot change address, so I have to wait until tomorrow to contact Nike and resolve this.

In conclusions, Nike's management skill sucks, it seems like they don't know how to do anything, it's just horrible.

Date of experience: September 6, 2023
Virginia
1 review
0 helpful votes
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Health homework
November 22, 2021

This is my second time using Nerdify & they did not let me down once again! If you need help with anything Nerdify is the way to go!

Date of experience: November 21, 2021
Netherlands
3 reviews
2 helpful votes
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Air
April 27, 2017

Air jordan for life! The ones I always wear and keep atleast two pairs of. These sneakers can be pricey but the quality is at the top.

Date of experience: April 26, 2017
North Carolina
2 reviews
0 helpful votes
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Love shopping Nike!
January 2, 2017

Ordered basketball shoes for my son and had his name and # put in the shoes. They were a big hit! Look great!

Date of experience: January 1, 2017
Florida
1 review
0 helpful votes
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Por services bad quality
November 19, 2022

Over all nike sucks don't buy nothing you will regret it I should give 0 stars lol I'm really really done with nike

Date of experience: November 19, 2022
New York
2 reviews
0 helpful votes
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I think Nike company is one the best company in world because Nike make very special products with high quality for all age

Date of experience: August 31, 2021
Texas
1 review
1 helpful vote
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Disgusting Shoes
September 23, 2023

I ordered shoes all white size 8. I got size 6 green, yellow,gray and white. I returned new shoes.They mailed back old used ones. Denied my refund.

Date of experience: September 23, 2023