I ordered a pair of sneakers for my sons first day of school and they came worn.they said this never happens and they could give me a full refund but I had to mail the shoes back …mind you the shoes came in the mail on a Saturday and his first day of school was that Monday, it's no way they would receive them in time to give me my refund so I could buy him a fresh pair of sneakers …unbelievable since when are they selling used shoes

You buy a shoe for 150 bucks. You get a gift card for $100 if there's a warranty issue after one day

Do not buy Nike

Unprofessional company, waiting time for shipping is too long. Online ordering is not the good and I don't recommend it.

Bought a pair of sneakers online 6 days later no delivery nor email response. Claiming free delivery which is not true had to pay a good R250 for so called handling fees. Ridiculous service for such an elite brand.

I bought I few pair of shoes from Nike and this is the 5th pair that came dirty inside and out side of the she. The pair of shoes I got today 8/14/23 stink and they dirty.

Don't order anything that you need in a specific frame. My past two orders sat at the facility ready to be picked up for days without explanation. Every time I contacted them, they could provide no explanation! You can't get any help until your expected delivery date has passed. Regarding why it shows ready for pick up and doesn't ship…they may have well said your guess is as good as mine! Will NOT order again.

What a wonderful store!
Manager Aidan, was a respectful, articulate and extremely helpful young man.
It's lovely to see, that customer service definitely exists in this store!.
Great team...
Thank you

Would not even give 1 star, for such a big company they are an absolute joke!
Bought a pair of trainers in May that turned out to be faulty so returned them, still waiting for my refund, first they said it was a problem with the bank, then it was that it was bought in store so they would send me a gift receipt, when that didn't come they apologised and said they needed my bank details to issue the refund again another two week wait and nothing then they took my bank details stating they didn't have them again another 2 week wait and nothing, then they said there had been an error and again nothing! All in all this has been going on for 9 weeks, I have spoke to someone on the phone 3 times and live chat at least 10 and got absolute no where! I just want my money back!
I will never use Nike again!

I had an online order 2 days ago and I look today to check the tracking and be my guest Nike canceled my order. Now my son has no school shoes because you all can't get your system correct. You make all this money for a system that don't work or staff steals half the new release. I will no longer order anything from online. Your system sucks!

Not only have this company been producing convenient sneakers for different purposes for a very, very long period, but also their tracksuits are my fav ones!
Delivery is seamless, stuff is always on time, why the hell I should attend offline stores, hm? ;) It's pointless!

I love the nike shoes, not so much the running apparel because adidas has better looking, but when we talk about the runinng shoes... Nike is the best! For me :)

Shoes shipped out from Nike coming from Mississippi. They were out for delivery thru Fedx. Guy pulled up in front of my house waited 3 minutes and pulled off. Next few days my package was in some operational delivery mode for the next four days. Long story short I didn't get my shoes and had to wait a few days for my refund. Nike customer service suck they weren't any help

I love Nike, I've been using this brand for so long now and I'm happy. Today is my birthday 7/25 and I got %20 off for birthday month and %25 school clothes. Instead of spending $457.89 I spent $354.16 because of the %off I'm grate full of this thank you.

I posted a review about my unsuccessful experience with NIKE on July 23,2023. I had a bad shopping experience at the Nike Fairview Mall in Toronto. I bought Nike sneakers and the day after the defect was discovered, I asked to exchange them at the store, which the store manager refused to do. After writing my review, Nike representatives contacted me and offered me a Nike card worth twice the amount of my purchase. I was pleasantly surprised because the card was actually sent to me and I was able to use it. I thank Nike for cherishing their name and appreciating their customers.
However, now I will only buy Nike products through the website, but not in the store that I indicated, because the stores have their own policies, and in case of defective products they may refuse to exchange the goods.

HORRIBLE HORRIBLE HORRIBLE CUSTOMER SERVICE. Literally tried for 12 hours to order an egift card for my son's birthday. Tried THREE TIMES to order online, with no success. Called there and spoke with FOUR DIFFERENT PEOPLE who STILL could not figure out how to place an order for me! Unbelieveable that this company is still in business.

They send wrong item and wasting my time
I order 2x Nike Sportswear pants they send me different one full Tracksuit

Order can be canceled only within the first 30 minutes. 4 days later the order still is "processing", and wont be shipped for another two, and can't be canceled. Shipping is from within the US (TN) and second party retailers can ship faster than the manufacturer. Customer Service said send it back if you don't want it, can't be canceled. Run like a Mom and Pop, not a major retailer.

It seems that I already tried all the running shoes across all the brands available in the market. Of course this is a bit of hyperbole. But I have tried many. But back in the day, I took the liberty of trying ot the nike's running shoes, I think they were called nike air zoom pegasus shoes or something like that, and they were unbelievably comfortable. The way the arch support is designed helps you majorly to keep running without hurting your feet. I have got 3 pairs of different running shoes of them, and they are totally durable, I like them a lot!

"We can no longer initiate any carrier investigations or provide any further courtesies for packages sent to you" is what Nike emails you after you call customer service about any lost packages. This happens to me twice with FedEx for Nike orders in the past 3 months. Both Nike and FedEx said I should contact the other because they are not responsible for lost packages. Nike never tries to help. Very poor and unreliable customer service. Be sure to pay with credit cards to dispute transactions with banks for merchants you never received.