If Nike is an American multinational corporation that is engaged in the design, development, manufacturing, and worldwide marketing and sales of footwear, then why are there literally four pairs of shoes that are sold in mens wide? It's frustrating and disappointing that this multi-billion dollar company doesn't understand that everyone's foot is not a M. My options are black mesh with a white swoosh, or black mesh with a black swoosh. My conversation with customer support was a waste of time. For my frustration, they gave me 10% off. I literally just told them I cannot find shoes, but here's 10% off, SMH. I am beyond frustrated with Nike. Corporation that is engaged in the design, development, manufacturing, and worldwide marketing and sales of footwear, then why are there literally four pairs of shoes that are sold in mens wide? It's frustrating and disappointing that this multi-billion dollar company doesn't understand that everyone's foot is not a M. My options are black mesh with a white swoosh, or black mesh with a black swoosh. My conversation with customer support was a waste of time. For my frustration, they gave me 10% off. I literally just told them I cannot find shoes, but here's 10% off, SMH. I am beyond frustrated with Nike.

I loved that brand for a long time. I had a lot of clothes and trainers of this brand. Now I buy different sport brand clothes. What I can say is the trainers are good of this brand.

I ordered a pair of shoes with Nike.com and the experience has been really 'meh'.

1. The order tracking was unreliable: information on the order page was not updated, the email notification "order shipped" was sent after the order was delivered, and I did not receive "delivered order" notification in time to ensure I could pick up the package so it wouldn't be stolen.
2. The support team was not able to provide more details on the order than the non-fuctional order page; I would not blame this on a support specialist as I think they might not have the needed information. However, overall it was a disappointing experience.
3. Support chat is bugged: I was in the middle of the chat with a customer support specialist; they told me something like "please wait a minute, I'll get back to you" and the chat was closed due to me being inactive.
4. Shipping is very slow - I was expected much speedier delivery from Nike; in the future, I'd prefer to order from a reseller instead or choose another brand.

One of my favorite brands. It's always comfort and stylish. A few weeks ago I bought 2 pairs of sneakers Air Jordan 1 Hi FlyEase and Nike Metcon 7. Both pairs a great, I'm happy.

One of my pet peeves is when you order something online to make your life easier and you end up on the phone with them on and off for 2-3 weeks holding everybody's hand and trying to get them to do their job correctly. I ordered a pair of shoes from Nike. I got the item I ordered, but with someone else's receipt in the box. I had to call customer service to get my correct receipt and shipping label e-mailed to me so that I could return the shoes. The shipping label with the incorrect information they already sent me was pre-paid. The correct one they sent me was not, so I ended up paying $17 to ship the shoes back to Nike. They did not send me a confirmation that they received them or that a return was being processed, so I had to call them again. I asked if I could be reimbursed because I had to pay to return the shoes because of a mistake they had made. They said they would give me a discount on the next pair of shoes I ordered...even though I am obviously not eager to repeat this experience. It's not so much the amount of money, it's the principle. They made a mistake, then made ANOTHER mistake on top of it, and because I didn't have time to make yet another phone call to them asking them to send me the correct label, I had to pay for it and they are not willing to meet me halfway.

HORRIBLE HORRIBLE HORRIBLE CUSTOMER SERVICE. Literally tried for 12 hours to order an egift card for my son's birthday. Tried THREE TIMES to order online, with no success. Called there and spoke with FOUR DIFFERENT PEOPLE who STILL could not figure out how to place an order for me! Unbelieveable that this company is still in business.

I received a gift card as a birthday gift. I didn't use it for couple of months since the website says it doesn't expire. When I tried to use it in a nike store (after picking items I wanted to buy), the cashier told me that I could only use it online. When I went to the online store, the card gave an error.

I called customer services and after waiting for many minutes to speak to someone, and for that someone to speak to someone else... she told me that the card had expired, but that "I shouldn't worry" because they would issue me a new one... which would take 3 - 5 days and she would call me to give me the new card number...

The story is clear and honest. The issue may seem to have been solved. BUT imagine buying a 'gift' for someone and him/her having to go through such a hassle to be able to use that gift?! This is not customer-centred service, it is organization-centred service! This was even clearer when the lady said she could only call me (and not email me) because she is a phone-agent. Apparently phone agents and email agents are different people sitting in different departments and the organisational system does not allow them to communicate with each other. Unbelievable! Awful, awful experience. I am never stepping into a nike store again.

Obviously, they're legit because its Nike. Like, that's a huge company. But just because they're legit doesn't mean they're the greatest place to order from. Recently, I ordered a pair of shoes from here and I ordered them at like 6 A. M on August 1st. By noon they sent me an email telling me that my order has been shipped. I was in awe. Like, WHAT? It's only been a few hours! But yep, about a day later I received an email from UPS (I'm enrolled in UPS My Choice, its a great program if UPS ever delivers to your house and if someone is trying to surprise you with a gift and it gets sent to your house. You'll get the email) the email was telling me that my package will arrive on Monday the 5th between 2:45pm and 6:45 pm. Super specific.

I'm thinking, wow this is the best order I've ever gotten. And lo and behold on Monday the 5th at 2:52 pm my package arrived. And it was in a big box and in that box was another box with the shoes in them. I liked it better because no one could tell I had ordered shoes. Oh Nike, you've won my heart. If I ever need Nikes again I'm ordering them rather than going in the store to get them.