business logo of Nike
nike.com
active, casual men, womenAge 0-3, 4-12, 13-18, 19-25, 26-45, 46-60
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About the Business

Nike, Inc., founded in 1964 by Bill Bowerman and Phil Knight as Blue Ribbon Sports, is a leading global athletic brand headquartered in Beaverton, Oregon. Renowned for its innovative footwear, apparel, and equipment, Nike operates worldwide, emphasizing performance and sustainability while maintaining a strong presence through subsidiaries like Converse and Jordan Brand.


nike.com
+1 800-806-6453
USA
Nike is part of Nike, Inc.
Founded in 1972
Clothing item from NikeFashion apparel by NikeMerchandise from Nike clothing lineNike fashion product

Business Highlights

General

Parent Company: Nike, Inc.
Year Founded: 1972
Target Gender: men, women

Shipping

Shipping Cost: $7
Free Shipping: sometimes
Free Shipping Detail: for orders over $50

Returns

Return Policy: free
Return Instructions: items must be unworn and unwashed
Restocking Fees: no

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: yes
Responsible Materials: recycled

Product

Style: active, casual
Body Fit: regular, plus size, petite & short
Available Sizes: Men's (XS, S, M, L, XL, 2XL, 3XL, 4XL), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: chat, phone
Support Phone: +1 800-806-6453

Payment Options

Payment Methods: card payments, financing, PayPal, Apple Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates

How would you rate Nike?
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Reviews Summary

Nike has a rating of 2 stars from 459 reviews, indicating that most customers are generally dissatisfied with their purchases. Nike ranks 90th among Shoes sites.

service
181
value
174
shipping
170
returns
153
quality
161
Canada
1 review
0 helpful votes
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Dylan mulvaney is mocking female athletes and taking the 1% spot light from hard working talented female athletes who give their blood sweat and tears for the sport.

Date of experience: April 9, 2023
Honduras
3 reviews
1 helpful vote
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I love the nike shoes, not so much the running apparel because adidas has better looking, but when we talk about the runinng shoes... Nike is the best! For me :)

Date of experience: August 3, 2023
New York
1 review
0 helpful votes
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SCAM DO NOT BUY BOUGHT 125.00$ WORTH OF SHOES RECEIVED PAIR OF socks CHINESE SCAM. OR WHERE EVER IT COMES FROM I DID MY PART AND REPORTED THEM https://prnt.sc/v0adf3 DONT DO WHAT WE ALL DID. DON'T BUY FROM THEM.

Date of experience: October 15, 2020
California
1 review
0 helpful votes
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I had to pay shipping of $20 to return shoes. Then they only refunded me 80 of the 90 dollars the shoe cost. $30 to return a pair of shoes is rediculous! I will NEVER order anything Nike again.

Date of experience: February 25, 2022
Wisconsin
1 review
0 helpful votes
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Shoes Mysteriously Disappeared
November 19, 2022

I ordered three items when Nike was offering the sitewide discount. Two sweatshirts arrived separately within a couple weeks. The AF1s I ordered for my daughter said they shipped around the same time and a FedEx tracking number was provided. It seemed like shipping was taking a really long time so I checked the tracking and FedEx never received the package. I decided to contact customer service because two weeks had passed since the tracking number was issued. After more than 30 minutes in chat with "Jom" whose communication was a mix of auto response and really bad English, I was informed that "FedEx lost the package" (funny since they never received it) and did I want a reship or refund. I requested reship and was then told the shoe was out of stock and my only option was a refund. I expressed that my daughter was going to be really disappointed and was told I should shop for the shoes elsewhere!?#@! I asked if the shoes were "found" if they would still be shipped and was told my only option was a refund. I asked for details/documentation of the refund. Chat has timed out twice now and despite being told I would get documentation "Jom" has not provided it. I guess this is the last time I'll be shopping Nike - what a joke and total waste of time. It's now been an hour in the online chat and my issue is yet to be resolved.

Date of experience: November 19, 2022
Indiana
1 review
0 helpful votes
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I LOVE IT
September 5, 2023

I love Nike it is the best shoe brand I can take my runs and my feet won't hurt this helps my mom get up and ready for her day and me it is stylish with their dunks me and my entire family love it.

Date of experience: September 5, 2023
Pennsylvania
1 review
1 helpful vote
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NIKE SHOES ONLINE STORE is a scam. DO NOT buy these cheap, used, refurbished Nike shoes.
Bought Air Jordan's from Nike Shoes Online Store. Took weeks to get my shoes. Look used. The return address on package is Sacramento, California. However, the actual RETURN address is VIETNAM. Costs about as much as the shoes to return to Vietnam. SCAM. This is the customer service email of the site:
*******@cservicesteam.com.

Date of experience: September 4, 2023
Georgia
1 review
3 helpful votes
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Will never buy again
December 21, 2017

Worth the read, but quite long, but unfortunately that's the experience I've had in the past 48 hours. I would choose 0 stars but that's not an option.

-I've spent over 2 hours collectively on hold during the busy holiday.
-I've been sent to a store that "had the shoes on hold for me by a manager named Lincoln." Glad I called the store although I was already halfway there didn't even have the shoes in stock and no manager named Lincoln. Unfortunate the Nike employees weren't even capable of calling a store and directing me there.
-I originally ordered these shoes on black Friday looked to exchange them for a different size... got an email after the exchange that they didn't even have the size I wanted in stock and they had refunded me my money. Would have been nice to know they were out of stock when I spoke to customer service the 1st time that they didn't have what I wanted.
-And after all of this all they want to offer me is 20% my purchase? That wouldn't even cover the gas I spent going to the wrong location during Christmas traffic.

I have never written a poor review for any company in my life, knowing that it wasn't worth it but believe me when I say I will NEVER shop from Nike again with the way they have treated me with inconsistency and incompetence.

Date of experience: December 21, 2017
Illinois
2 reviews
0 helpful votes
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Nike has been a trusted brand and I have only good memories wearing Nike and wil continue wearing Nike til iam old and great.
Keep up the good work Nike team.

Date of experience: November 23, 2020
GB
3 reviews
7 helpful votes
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My favorite
September 8, 2021

Love everything - from hot, really hot sneakers to t-shirts and hoodies. I love the style and comfort. Love the way I look in it. Nike - Just Do It <3

Date of experience: September 7, 2021