• NineColours

NineColours

Write a Review

Overview

NineColours has a rating of 3.1 stars from 298 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with NineColours most frequently mention good quality, long time, and affordable price. NineColours ranks 9th among Indian Clothing sites.

  • Service
    25
  • Value
    25
  • Shipping
    23
  • Returns
    21
  • Quality
    24
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
65
See all photos
How would you rate NineColours?
Top Positive Review

“Second product form this site happy”

Rubella J.
1/18/21

I HIGHLY recommend! Their prices are awesome too much cheaper than normal shops. I am from Brazil, love to wear Indian style dresses. This was my second product from the site excellent service. They never pressure you into purchasing products or packages.

Top Critical Review

“Scam”

Taslim M.
2/7/24

I have made a few purchases with NineColors that I was happy with. Black Friday 2023 I placed an order that I did not receive. They proactively reached out and I was happy with their customer service... except the first week of December was the last I heard from them. Since then I can't speak to their live operator from the website or get a response using the WhatsApp account we were communicating through. I even tried Facebook; no one responds to messages. It has been 2 months of multiple emails, calls, WhatsApp chats and no delivery or refund yet.

Reviews (298)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (42)
Thumbnail of user tmoledina
1 review
0 helpful votes
  • Send Message
February 7th, 2024

I have made a few purchases with NineColors that I was happy with. Black Friday 2023 I placed an order that I did not receive. They proactively reached out and I was happy with their customer service... except the first week of December was the last I heard from them. Since then I can't speak to their live operator from the website or get a response using the WhatsApp account we were communicating through. I even tried Facebook; no one responds to messages.

It has been 2 months of multiple emails, calls, WhatsApp chats and no delivery or refund yet.

Service
Value
Shipping
Quality
Thumbnail of user kirank120
1 review
1 helpful vote
  • Send Message
March 29th, 2022

Very poor customer service. Do not buy anything from them. Low quality fabric and shipping takes so long. They were very quick in reply when you order but after that no one cares. I wish I have read reviews before ordering. Not recommended

Service
Value
Shipping
Returns
Quality
Thumbnail of user rubellaj
1 review
0 helpful votes
  • Send Message
January 18th, 2021

I HIGHLY recommend! Their prices are awesome too much cheaper than normal shops. I am from Brazil, love to wear Indian style dresses. This was my second product from the site excellent service. They never pressure you into purchasing products or packages.

Tip for consumers:
Must buy from here any time

Service
Value
Shipping
Quality
Thumbnail of user renitan2
1 review
1 helpful vote
  • Send Message
May 13th, 2019

It's over a month, nine colours took over 18 days to deliver and ship my purchases. On arrival of a partial shipment, the goods were of a poor quality, fabric and workmanship. They have so much of red tape to return. I am also still waiting the most expensive item, to date not delivered or refunded. Their after service sucks. Call agents that don't know your call history. Since my last communication a week ago, they asked me to be patient haven't heard from them since, no package delivered or refunded. I won't ever use them again. I hope they refund my outstanding purchase or refund me. Overall it was a complete loss and disappointment using them

Thumbnail of user priyadarshiniv
1 review
1 helpful vote
  • Send Message
August 12th, 2019

Please dont order in nine colors very poor quality of dresses and there is no return facility even though they mentioned easy returns they won't accept returns also very pathetic customer service never ever solve your issues...

Thumbnail of user rashmir14
1 review
3 helpful votes
  • Send Message
November 17th, 2019

Cheap fabric with cheap work worth 200 or 300 is sold for thousands. Cheaters, they don't even accept the customer feedback on quality. I can say, once you order whatever is the quality of the product you have to accept it... no other choice give I. E. literally don't expect return service will be given. It's a fraud company. Stay away from them

Thumbnail of user vonnees
1 review
9 helpful votes
  • Send Message
February 6th, 2017

I was of course drawn to their website because of their deals and prices, for what looked like cute items. I ordered 2 sarees and what I got was terrible. I payed $200 with shipping and when I got the items, I was disgusted. First of all they send me wrong sizes and bad material, so cheap, really bad quality. The Necklace set i bought arrived broken. Their customer service is horrible. I cant believe I was so stupid as to allow myself to be robbed by these scammers.

I read some of the reviews, those who were happy to receive such bad quality are either mad or have no taste, I can believe that they could receive 5 stars... the facts are those posts are fake, just like the website...

If you want to through you money away, then yes buy from Nine Colors

Similar opinion? Write a review!

Thumbnail of user urvaship3
1 review
1 helpful vote
  • Send Message
November 15th, 2018

I wish i had read these reviews before ordering. I ordered few clothes from them and it took them more than what was promised to deliver. I was so disappointed. The dresses are so cheap quality and doesn't fit me at all. None of them look like as shown in the picture. Customer service is pathetic. I feel completely wasted. Please don't be fooled.

Thumbnail of user atulg3
2 reviews
1 helpful vote
  • Send Message
August 12th, 2022

While I have been mostly a happy customer since last few years, Last transaction with them has been frustrating. I paid using Paytm which their site mentioned as declined and then did the online transfer.
Seems like Paytm had happened and they received the money twice.

It has been 1 month, multiple emails, calls,, WhatsApp chats, they have not refunded the money yet. Keep giving some excuse every day.

Not sure why do some one needs to cheat and lose customer?

Service
Value
Shipping
Returns
Quality
Thumbnail of user ayes72
1 review
1 helpful vote
  • Send Message
May 16th, 2017

Awful quality and even worse stitching. Their "cash back" when you spend more is just a coupon you use on your next purchase and you cannot use all of it either, like 3-5$ per order. Do not buy from here.

Thumbnail of user mintok
1 review
5 helpful votes
  • Send Message
September 17th, 2016

I received my goods after along wait and I was shattered. The material is simply but crap. Stitching quality is terrible. Even a beginner can do a better job than this. You can buy better product from the foot path, it will have a minimum quality. Customer service is hopeless. They are not responding to my mails anymore. If you have some extra cash to spend go ahead or else stay away from these Robbers.

Thumbnail of user vinothinis
1 review
2 helpful votes
  • Send Message
October 24th, 2017

Very bad. Stitching is very worst. Very much disappointed. Thank God I didn't recommended to anyone. Late delivery. Even ordinary tailors will stitch properly. Thought of throwing away. Worst. Picture and materials are Different.

Thumbnail of user alicel132
1 review
2 helpful votes
  • Send Message
May 18th, 2019

I ordered a garment worth 250; if the payment by credit card was immediate, I had to make a claim to be finally delivered 7 weeks later. While I had ordered an article presented on the photo and the description as being of peach color, I received an article of fluorescent pink color absolutely horrible... I obviously asked by mail (*******@ninecolours.com), on several occasions, a return and a refund but no reaction from the after-sales service; total silence! This site is a real scam; to proscribe totally if you do not want to go to the front of a big disappointment...

Thumbnail of user sa31517
1 review
1 helpful vote
  • Send Message
April 5th, 2018

I recently ordered a few things from the site and will NEVER repeat that mistake. The stitching (as numerous people have said) is horrible. It was crooked, messy, the trimmed frayed pieces visible on the outside. It was also misaligned on parts of the design. And the worst part... it resembled nothing of what i ordered. It should be a hi-low design, but what i received was and extremely long maxi (anarkali). The embroidery is terrible and looks worn.

When working with them on returns, they keep asking for a picture with the tape measure from end to end to even begin discussing refund. Nevermind that the design resembles nothing compare to what's on the site. Horrible customer service. Crappy quality. Will never shop here again. Don't recommend it for anyone else either.

Tip for consumers:
Don't do it. Not worth it. This is what i ordered: https://www.ninecolours.com/georgette-anarkali-suit-in-white-colour-sm3100295?filter_name=Georgette%20Anarkali%20Suit%20In%20White%20Colour

Look at the pictures of what i received.

Service
Value
Shipping
Returns
Quality
Thumbnail of user nelishar
1 review
0 helpful votes
  • Send Message
October 21st, 2020

Placed two bulk orders, poor quality of garments. One of the blouses was so cheaply made that you could see spaces between the actual thread of the material. Garments looked nothing like the picture and was not allowed a refund or return because it was custom stitched. Trying to communicate with there customer service was such a nightmare that I gave up in the end.

Thumbnail of user akansham1
1 review
0 helpful votes
  • Send Message
March 7th, 2021

They have provided designer photographers on website but the actual product could was pathetic.
I purchased one suit from nine colors, it was very elegant in picture but when i received the order, it was of very cheap quality, design and color were not even matching and their return policy is scam.

Service
Value
Shipping
Returns
Quality
Thumbnail of user zeeshana25
1 review
4 helpful votes
  • Send Message
October 5th, 2019

It's a complete rip-off and waste of money. They are running monkey business. They don't have any single product as shown in the pictures. Please stay away from this vendor. I don't understand how come he is still running the business. It should be reported as a fraud company! This Indian company is bringing shame. It's cheap design, cheap quality clothes.

Service
Value
Shipping
Returns
Quality
Thumbnail of user niveditap1
1 review
2 helpful votes
  • Send Message
January 9th, 2019

Ninecolours is fraud online company, avoid purchase anything from it.
We have bought a dress from ninicolours online site, they have shown a good photos on site but actual dress is poor and different one.
Now after making payment they are not ready to replace the dress or refund the money.
Please do not believe on them and always go for COD only.

Thumbnail of user madhuric
1 review
2 helpful votes
  • Send Message
January 4th, 2018

They charge you full price for items that are listed as on sale. Next you get "cash back" for the amount that they should have taken off in the first place. Then you can only use 20% of this "cash back." This is absolutely ridiculous! Just a way to steal your money.

Thumbnail of user mandy.sam0206
1 review
1 helpful vote
  • Send Message
April 18th, 2023

I placed an order last year May to only receive my order in July.
First my order was still being produced then it was no stock which already proved that they are liars and they obviously issue bad service. Any way i received part of my order and then my dilemma starts.
I am due for a refund.
From last year i have been emailing them only to be told that a refund was done and then lo and behold when i requested proof of the refund they had technical issues so they requested my banking details. Again lies
Almost 2 months late no refund and no correspondence has been received. I have been emailing and calling with no avail.
I think maybe this is their scenario, send part of the order then dont do refunds so the company benefits because i doubt it takes a year to do a refund.
Worst service received!

Products used:
indian outfits

Service
Value
Shipping
Returns
Quality
Thumbnail of user shobyd
1 review
2 helpful votes
  • Send Message
January 28th, 2019

I did purchase with them 2 times and both times one of the product is not available the money wont be refunded but credited to your account for which you will have to wait for ages to get your refund. They still haven't refunded my $117.00.-Which they always say that they would so now I have reported them to consumer council.

Very very disappointed with your customer service --very stubborn and arrogant

Thumbnail of user nirupamap
1 review
3 helpful votes
  • Send Message
March 24th, 2017

I don't understand this. There is no INR in the currency selection but delivery within India is free. When Converting the prices in $$ to rupees, each item is very expensive. The same items are much cheaper in other Indian sites.
It's cheating and mere exploitation. Not a fair way of doing business. I'll never buy here.

Thumbnail of user shrutiy
1 review
2 helpful votes
  • Send Message
January 23rd, 2017

Wow.! I like Anarkali suit as my boyfriend gifted me at our first date, customer service was very good, on time delivery on our date day, product quality is better then other online stores. I wish to order more... its a best destination for ethnic wear. Thank You Ninecolours.
Happy Republic Day to all...

Thumbnail of user lindar190
1 review
0 helpful votes
  • Send Message
April 5th, 2017

I was told I will receive my order on the 31 March 2017, to date I didn't receive my order
Each time I queried it, I was told we will. Get back to you soon. This is pathetic service and I will never buy from. This site again. I hope the quality is good

Thumbnail of user kamrunn1
1 review
2 helpful votes
  • Send Message
March 13th, 2018

I ordered SM******* (Jennifer Winget Georgette Anarkali Suit In Purple Colour) for my daughter. The quality of the embroidery is fantastic. But their cutting and stitching are horrible. Even a village tailor can stitch better. Better buy something which does not need cutting and stitching on their end. I will try saree.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Ninecolours.com, Which is a full solution eCommerce platform for women's ethnic wear serving women's fashion. Our variety consists of Sarees, Suits, Salwar Kameez, Lehengas, Kurtis, Gowns to a wide range of Bollywood inspired collection to all the different ethnic wear for women with an amazing range of Jewellery and Accessories. We also offer men’s wear Sherwani, Kurta pajama and accessories.

Company Representative

Thumbnail of user jigara
Jigar A.
CEO

How do I know I can trust these reviews about NineColours?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about NineColours?