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Nitecrawler has a rating of 3.7 stars from 45 reviews, indicating that most customers are generally satisfied with their purchases.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
81 reviews
It was easy to make my booking online. I had no problems at all. And I'm looking forward for my stay. I stayed there one time before about two years ago and I really enjoyed my stay there. And at that time they was remodeling the hotel. And I'm looking forward to seeing, what it looks like today.
I somehow got nitecrawler when I was looking for Holiday Inn. There are NO changes allowed. I tried to add an additional night. They said start again. It is more expensive that booking directly through the hotel.
I somehow got nitecrawler when I was looking for Holiday Inn. There are NO changes allowed. I tried to add an additional night. They said start again. It is more expensive that booking directly through the hotel.
I didn't know I was using it.
Date of experience: December 6, 2024
We booked rooms. Was only given permission to use the card to hold the rooms only. The other rooms were going to be paid for by others that were getting the room. Now we have a charge of over a thousand dollars non refundable and we have no rooms anywhere! They won't even tell me where the town is or hotel in montana! Had I known the hotel was a 3rd party called "nitecrawler". I don't expect a call back especially when the scammer can't even speak English!
Date of experience: August 6, 2024
We apologize for your experience with us. Thanks for bringing this to our attention. Nitecrawler is a new booking platform, so we appreciate your feedback as we work to improve our booking experience. I have sent you a message for your reservation information so we can look into your situation further. If you’d like more help with your reservation, please feel free to contact our escalations team at support@nitecrawler.com.
--Rachael, Review Manager
Took day off work both husband and I drove up to York Maine to stay for our one night off this year. Finally got to our destination stones throw hotel and were told we were overbooked by you! So now no where to stay no help with finding a place to stay. They told us they cancelled our booking and were trying to contact us. I asked how as no phone call not email sent. Do you think if you cancelled us because of your overbooking mistake you would just automatically send out a refund? Well no you did not. The hotel has an email from you stating your mistake you took my money now you want to refund me 15.99? Are you serious? I spent over 371.00 and you want to refund 15.99? I want my credit card refunded immediately for the full amount for your overbooking us and inconvenience.
* Nitecrawler attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 16, 2024
Betsy, we're sorry to read what happened when you arrived at the hotel. Thank you for bringing the situation to our attention. When mistakes happen as a result of technology, human or consumer error, we will do our best to provide a favorable resolution. I will share your experience with our customer service manager. Please feel free to reach out to customer support at support@nitecrawler.com if you need anything.
--Rachael, Review Manager
I booked a hotel in Vegas for December 7th and 8th. When I got the itinerary emailed to me the system booked me for November 26th. When I called to cancel or change it they would not allow the cancelation or the change and had already charged me for the service
Date of experience: November 26, 2024
Thanks for bringing this to our attention, Norman. We're sorry you experienced some issues with your reservation. When mistakes happen as a result of technology or human error, we will do our best to provide a favorable resolution. I will share your information with our team so we can look into this further. Thanks for your patience. If you’d like more help with your reservation, you may contact our escalations team at support@nitecrawler.com.
--Rachael, Review Manager
It was easy to make my booking online. I had no problems at all. And I'm looking forward for my stay. I stayed there one time before about two years ago and I really enjoyed my stay there. And at that time they was remodeling the hotel. And I'm looking forward to seeing, what it looks like today.
Date of experience: July 24, 2024
Thank you for taking the time to leave us a review, Mark. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us. Enjoy your stay!
Very rapid response. They found a room when we were told by another booking agent that there were none.
I did not choose. I was on the hotel website, tried to book directly and nitecrawler popped up and like most booking sites “pirated” my information and before I could blink they were booking me. This hotel should NEVER charge resort fees it. It is very far from being a resort
Date of experience: August 16, 2024
Thanks for your review, Jamie. Nitecrawler is our newest booking platform. We want to thank you for booking with us. Our goal is to provide you with the most comprehensive selection of hotel availability. Please feel free to contact our escalations team at support@nitecrawler.com if you have questions or concerns. We are happy to answer any questions you may have about our company.
Very fast and easy for me. Not very good with technology. Did my best with make my reservations a!though I preferred to call a person.
Date of experience: November 12, 2024
Thank you for taking the time to leave us a review, Arabelle. We are happy to know you had a positive experience with our online booking system. We have live agents available 24/7! Please feel free to contact us at (877) 324-0202. We look forward to your next booking with us!
Very easy. We wanted a hotel in a quiet area close to the event we are attending on Saturday morning.
It is what came up after selecting the hotel.
Date of experience: September 1, 2024
Thank you for choosing to book with us, William. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
Quick, easy and straight forward. And at a good price! I am looking forward to the actual experience!
Looked like a good plan.
Date of experience: August 21, 2024
Thank you for taking the time to share your feedback regarding the booking process, Nathan. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform! Enjoy your stay!
I can't get the phone number to the hotel. When I called you there v was so much back ground nouse it was terrible. Couldn't understand or hear the lady at the other end.too much noise
Date of experience: July 26, 2024
Thanks for bringing this to our attention, Brian. We apologize for your negative experience when you contacted us. I will follow up with you to make sure you get the assistance you need. If you’d like more help with your reservation, please feel free to contact our escalations team at support@nitecrawler.com.
--Rachael, Review Manager
First Time we are coming into town to visit relatives we have no seen in awhile
Date of experience: October 14, 2024
Thank you for choosing to book with us, June. We hope you have an amazing and relaxing stay at the hotel. Enjoy visiting your relatives!
No problems. Everything went smoothly. I would use them again if I was booking a room.
Date of experience: September 3, 2024
Thank you for taking the time to leave us a review, Sharon! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
It was very easy to book and get confirmation. Looking forward to our stay
Going on a cruise and needed a place for a few nights
Date of experience: September 13, 2024
Thank you for taking the time to leave us a review, Melinda! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations! Enjoy your stay!
It was so easy to use. It guided me directly through the steps I needed to take to book my room.
It had all the information I needed to book my stay.
Date of experience: September 11, 2024
Thank you for taking the time to leave us a review, Katheryn. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!
Easy. Site was easily navigated.
Response was immediate. Thank you
Locale of motel
Date of experience: October 6, 2024
You're welcome! Thank you for taking the time to leave us a review, Curtis. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!
Easy seems to be simple. Which makes life a little easy for once. So far seems simple
Date of experience: September 24, 2024
Thank you for taking the time to leave a review, Richard. We truly appreciate your feedback and are thrilled to know you had a positive experience with us. At Nitecrawler, we strive to ensure that every customer enjoys a booking process that is effortless and hassle-free. We look forward to your next booking with us!
Good service, good customer relations exchange. Very helpful!
Source of reservations at the particular hotel I use.
Date of experience: December 8, 2024
Thank you for taking the time to share your review with us, Janice. We always strive to consistently deliver outstanding service and support to all our customers, and it's always rewarding to know when our efforts have positively impacted someone's experience. Thank you for choosing to book with us.
Simplest on the internet and decided to give them a try, very easy
Saw on internet
Date of experience: September 8, 2024
Thank you for taking the time to leave us a review, James. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!
I person at the resort was great. Not a five star resort. Maybe better in the winter. Price was right.
Last minute booking
Date of experience: July 14, 2024
Thank you for taking the time to leave us a review, Julia! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
Don't like the outcome of not getting refunded due to anything can happen an with this economy we are working hard to make ends meet.
Date of experience: June 22, 2024
Thank you for taking the time to review us and provide feedback, Vannessa. Your insights are incredibly valuable and greatly appreciated. Our cancellation policies vary depending on the hotel. They set the terms and conditions for each reservation. Often, the bookings are nonrefundable to lock in a special rate. Thanks for booking with us.
When I booked this I had no idea I was paying a booking fee. I could have gone to the hotels website & gotten the same discount without the $15 booking fee!
Thought I was getting a better deal! WRONG!
Date of experience: October 4, 2024
Thanks for your review and feedback, Barbara. We charge a service fee so we can provide 24/7 customer support. This includes providing service if you have an issue with your reservation or need assistance. Our staff is available anytime you need us. If you’d like more help with your reservation, you may contact our escalations team at support@nitecrawler.com.
Be careful not to book with this website. It's fraudulent. This system allows you to choose the correct date during booking and once you hit confirm or book hotel it changes to a different date. Then it makes it look as though you "accidentally" booked and choose wrong date. When you fell to try to cancel they blame you and then pretend that they're contacting the actual hotel and make you think they're taking care of it and they never do. These people barely speak English and will never return your call. They're good for leaving you on hold while they pretend they're contacting the actual hotel to help you cancel or alter your reservation. Please report this website
It was a scam, google website scam.
* Nitecrawler attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 22, 2024
Mayra, we apologize for your experience. Thanks for bringing this to our attention. I have shared your feedback with our customer service manager so we can look into your situation further. If you’d like more help with your reservation, please feel free to contact our escalations team at support@nitecrawler.com.
--Rachael, Review Manager
Was not prepared for the excessive taxes
And service fees for booking a hotel room.
Will never use the service again.
Did not realize the booking was through
Nite crawler. Though it was through the hotel
Itself.
Date of experience: August 30, 2024
Thank you for your review and feedback, Bill. We apologize for any confusion between us and the hotel where you are booking. Nitecrawler is a new online travel agency. We are recognized by the biggest names in travel and book reservations at over 200,000 hotels worldwide. We appreciate your feedback regarding taxes and fees. They are included with the rate and can be a higher cost when you check-out. If you’d like more help with your reservation, you may contact our escalations team at support@nitecrawler.com.
I went to make a reservation at an Inn I've reserved many times before. I certainly don't need any help. I went to what LOOKED like their website, but it was a mimic. I booked a room, and suddenly I have a charge from "Nitecrawler," which I'd never heard of, for performing a "service" that I didn't want and didn't need. Then I had to cancel and rebook because I'm a platinum customer at the Inn, but couldn't get my discount if I didn't book directly. I answered Nitecrawler's survey before & told them what I thought of them & offered to talk to someone on the phone. No surprise... no call.
Date of experience: June 18, 2024
Kimberly, we apologize for any confusion between us and the hotel. Nitecrawler is an online travel agency, and we book reservations at over 200,000 hotels worldwide. Thank you for your feedback. We truly appreciate it and would be happy to answer any of your questions you have about our company. I will follow up with you.
--Rachael, Review Manager
Thanks for helping me book my mini getaway vacation through you all! It was very nice and easy and no hassle at all! So thanks again
A friend and google
* Nitecrawler attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 18, 2024
You're welcome! Thanks for your review, Krystle. We truly appreciate your business and are grateful that you decided to book with us. Enjoy your stay!
Finding a great hotel is fast and simple with Nitecrawler. With every search, we compile results from thousands of recommended hotel providers to provide the best value, with the opportunity to save even more with member-only pricing. At any stage of the booking process, live agents are available to offer 24/7 support. Whether you need a last-minute stay or a hotel for a dream vacation, you can find what you want on Nitecrawler.
Officially launching to the public in 2023, Nitecrawler focuses on streamlining the hotel booking experience. Our team is dedicated to a seamless search and checkout experience, as well as providing 24/7 support.
Thanks for bringing this to our attention, Claire. We apologize for any inconvenience this caused you. Nitecrawler is a new online travel booking platform, and we appreciate your feedback as we grow. I will share your experience with our customer service manager so we can look into this further. If you’d like more help with your reservation, please feel free to contact our escalations team at support@nitecrawler.com.
--Rachael, Review Manager