- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Nitecrawler has a rating of 3.7 stars from 45 reviews, indicating that most customers are generally satisfied with their purchases.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
81 reviews
It was easy to make my booking online. I had no problems at all. And I'm looking forward for my stay. I stayed there one time before about two years ago and I really enjoyed my stay there. And at that time they was remodeling the hotel. And I'm looking forward to seeing, what it looks like today.
I somehow got nitecrawler when I was looking for Holiday Inn. There are NO changes allowed. I tried to add an additional night. They said start again. It is more expensive that booking directly through the hotel.
I resently booked a reservation aparently with Nitecrawler. I remember asking the representative if I was speaking with the hotel directly and he indicated I was. I was given a quote for a hotel that was way high and I ended up canceling the reservation. That is when I noticed that there was a booking charge on my card.
The last time I booked with nitecrawler I was not given the handicapped room that I needed. I spoke with a rep and he said they would get back to me with a refund. They never did. When I tried to call the help number it woukd never work. I AM DONE WITH NITECRAWLER.
I didn't knowly do so
Date of experience: June 20, 2024
We apologize for your experience, Alice. Our goal is to provide our customers with the best possible travel booking experience. I will share your feedback with our customer service manager so we can look into your situation further. If you’d like more help with your reservation, please feel free to contact our escalations team at support@nitecrawler.com.
--Rachael, Review Manager
Quick and easy and got an immediate confirmation. Would use again.
Date of experience: July 20, 2024
Thank you for taking the time to leave us a review, Wendy! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
Very easy process. Very satisfied. Would highly recommend
Date of experience: July 19, 2024
Christina, thank you for taking the time to share your feedback regarding the booking process. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform and recommending us!
The booking was easy and within my budget. Glad we were able to book at this hotel
Visit friends
Date of experience: July 14, 2024
Thank you for choosing to book with us, Janice. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
When I was booking there was no where to add my members number
Date of experience: July 12, 2024
Thanks for your review, Tim. You may want to speak with the hotel staff about your member number when you check-in. Our company is not involved with hotel reward programs. You may also contact our escalations team at support@nitecrawler.com.
It was very easy and affordable experience. I looked for a good deal for weeks and finally found one with Night crawler.
Date of experience: June 18, 2024
Thank you for taking the time to leave us a review, William! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
I stayed at the Microtel in Penn Yan NY last year, and couldn't be happier with the service and the location, so I'm staying there again this year in July.
So easy to book, it was a pleasure.
Date of experience: June 20, 2024
Thank you for choosing to book with us, Lincoln. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
Booking was easy. Getting signed up & being able to confirm by signing in has not been possible—so far—will check back later
Random search
* Nitecrawler attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 16, 2024
Thanks for your review, Roger. We truly appreciate your business and are grateful that you decided to book with us. Your feedback is incredibly valuable to us as we strive to provide the best possible service.
A very pleasant site, not very difficult to navigate and the overall ratings
Because of good rating
Date of experience: June 20, 2024
Thank you for taking the time to leave us a review, Demetrius. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!
Nice room clean shower needs coffee maker nice big bed pool was clean
Date of experience: June 19, 2024
Thanks for your review, Ronald. We truly appreciate your business and are grateful that you decided to book with us.
Very deceptive company don't use them very unscrupulous stay away
Date of experience: June 18, 2024
Thanks for your review, Bill. We apologize if you had a negative experience with us. I will follow up with you. If you’d like more help with your reservation, please feel free to contact our escalations team at support@nitecrawler.com.
--Rachael, Review Manager
The booking was informative with choices for my stay. It was very easy to do and to print out.
It is the site my computer brought up when I wanted to book a reservation with this resort.
Date of experience: June 14, 2024
Thank you for taking the time to leave us a review, Todd. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
Finding a great hotel is fast and simple with Nitecrawler. With every search, we compile results from thousands of recommended hotel providers to provide the best value, with the opportunity to save even more with member-only pricing. At any stage of the booking process, live agents are available to offer 24/7 support. Whether you need a last-minute stay or a hotel for a dream vacation, you can find what you want on Nitecrawler.
Officially launching to the public in 2023, Nitecrawler focuses on streamlining the hotel booking experience. Our team is dedicated to a seamless search and checkout experience, as well as providing 24/7 support.
Thank you for taking the time to leave us a review, Patricia. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future! Enjoy your stay!