NJAccessory.com

I had an amazing and wonderful experience with NJAccessory and the sales rep- Mike. I was very worried about my order because I didn't get any emails or confirmation and I have been waiting almost 5 days for my order to be shipped. But when I called, Mike was a huge help. He made sure that my order was finalized and shipped. Also gave me $50 refund because of the Inconvenience. Received my compete bundle along with 1 year USA standard warranty. It was an overall a quite pleasant experience. Hats off for customer service satisfaction!

The box the camera came it looked very sketchy. Which is to say it looks like it has been opened and the contents have previously been tampered with. I ordered this exact camera from a reputable source and was forced to setup a date and time upon powering it on. I DID NOT have to do this with the camera I received for njaccessory. The date and time had already been set on the camera I received from njaccessory which is an immediate red flag. Save yourself some worry, hassle, and headache and buy elsewhere. ALSO the camera arrived later than it should have. Getting a return on the extra 75 I spent to get it here by a certain date is difficult, possibly impossible. Im literally setting here on hold as I type. Actually... I just got disconnected after setting on hold for 15 minutes. Now when I call and try to reach customer service it says they are on the phone and they want me to leave a voice mail... So I did. Will be surprised if I get a call back to be honest. Don't give these people your money.

I ordered a professional camcorder (Sony PXW-Z150) and paid $130 for expedited shipping. When I did not receive a shipping notice after a couple of days, I called customer service. First, a lady said the camera is on back order. (Their website said it was in stock) When I asked her to cancel my extra shipping payment because they could not get it to me expeditiously, she put me on hold for 20 minutes. I then spoke to a man saying that the camera I ordered was a PAL version and that the American NTSC version is almost $500.00 more, but I can get it in a matter of days because they have the more expensive model in stock. When I questioned him on the difference and why their website says one thing and by phone I get another story, he became combative and argumentative on the phone. He then simply informed me that he was cancelling my order, as if he was punishing me for asking too many questions. Bottom line is, the camera I ordered switches between NTSC and PAL. He was either ignorant or deceiving. I am thrilled that my order was cancelled because I found the same camera, in stock, ready to ship with a bonus 4 year warranty at a better price from a more reputable company. As for this outfit, I will not shop with them. If you cannot trust the information on their website, they charge expedited shipping charges then lose urgency once they landed a sale and then spin some fabricated story of camera format as an excuse and simply cancel my order to "punish" a client, ain't nobody got time for that.