Northern Tool + Equipment

Do not order from this company! We placed an order for tool boxes over $1800. 00 worth on 12/14/18 to be delivered on 12/20/18. On 12/21/18 with no show we contacted the company customer service only to be told they had no idea where it was, who it was shipped by or what the tracking number was. I was told she would call me back. Never did. I made several more calls only to be transferred to customer service over and over again because the phone number for customer service on my receipt is apparently not customer service. Each time being placed on hold for over 20 min. Because of the Christmas holiday I had to wait till the next business opened date. I called again. Same story. I emailed Alan in Customer Service, same story. I called again the next day and was told the Manufacture company that was suppose to have "shipped" my order was canceled and again they did not know where it was, no shipping company name and no tracking number. I was also told they would not charge my card until it was "shipped" the card was charged before Christmas. I contacted them again on 12/26/18 still same story. By 12/27/18 I am fed up and requested my funds be returned as I was able to located the boxes I need from a much more reliable Company. Now I am told I cannot get my money back and if I refuse the shipment they will charge me 15% for refusal of something they don't even know where it is!
Now as of 12/27/18 at 2:11pm I am told it was shipped on 12/26/18 - and may or may not be delivered on 1-3-2019. Imagine that! Yesterday they knew nothing. The people in customer service I have spoke with are Lisa, Hattie, and Alan, Requested a manager but they would not give me that information. Trust me - Stay away from this Company, there are many others out there that want your business.

I ordered a cast iron burner from them in August by December I still hadn't received it. They only communicated once in September, by letter, that there was a delay. When I called to check the status I was told by each rep. That they were back-ordered and they would receive some on such and such date to be shipped. Well, when such and such date came nothing shipped. I went through this several times with customer service. The very last straw was when I spoke to a rep in December that said the item was back-ordered again to January. Please note that I'd spoken to a rep that Monday who told me the item would be SHIPPING that Tuesday or Wednesday. I made this call on Thursday only to be told again of a back-order, not a shipping status as I was expecting. I asked to speak to a supervisor because honestly, I was fed up with getting the runaround. The rep came back on the line (not the sup.) only to tell me that no shipments of the products EVER came in since the date of my order in August. My question was why was I told that shipments were coming in and that they were being back-ordered when that wasn't the case? If I was told up front about production issues and the time-frame in which I'd receive the product, I would have been fine with that. However, non-communication and lies are not values of a company I want to do business with. So I got no answers, no help, most importantly no burner. I asked for a refund of the regulator that they actually shipped. They said they could do so with the return of the regulator and that they would send a return label. It's 1/6/2015 and I still have not received the label even though this call was made weeks ago. I'll NEVER do business with Northern Tool again, online or otherwise. This was hands down the worst shopping experience I've had in my 38 years.

In September, in order to finish my Christmas shopping early, I placed an order with Northern Tool and Equipment for a pair of men's overalls 36"x30"... all of the items that I ordered from other merchants came within 2-5 days. I kept checking my emails for tracking info on the overalls and received nothing. In early October, I sent an email to check the status of my order and was told that the product doesn't even come thru them and that it would be shipped directly from the manufacturer and that there was a backlog... none of that was mentioned on the Northern website when I placed my order... it clearly showed that the overalls were IN STOCK. More time passed and I checked again... still on backorder. This continued throughout October and then in November I finally received an email that my order would be arriving. It did, and the overalls I received were the wrong size... four inches too small. I immediately called customer service and to describe them as "cool" would be too generous... they wanted pictures of the labels, and I had to send all the info/pictures drop ship to Liberty, the manufacturer. Today is Nov. 15. I have emailed, I have called customer service, I have tried to use the chat... I have repeatedly asked for them to just please return my call with info as to whether they will be replacing the overalls or if I should give up and shop somewhere else. Nothing. I do a lot of online shopping, now that covid is around... everything from groceries to household supplies to pet food to all my Christmas shopping... and I can honestly say that this is BY FAR THE WORST company I have dealt with. They just flat out don't care... they have my money, so case closed.

Waiting for my order for over two and half months, called many times to track order, canceled my order without any reason. Worst worst worst company

I placed an order for Quincy QT54, Jet 712D, and Maxline 3/4 master kit. When I followed up on my order several days later, I was informed my billing address did not match. Northern had me contact my USAA bank, and USAA said Northern never attempted to run my card. I called Northern and they asked me to mail a copy of my bank statement to verify my billing address lol. I requested Northern run my card as USAA suggested, and Northern refused and asked if I want to cancel my order twice lol. What does Northern do for a living again? I made several calls including the sales department, order department and credit department. They all said the same sad story; take your business elsewhere. If I had not followed up, I would not have known my confirmation order number was a fake lol. Northern does not want my business, and I will assure you, the world will hear my story! I bought from Beileigh Industrial Jan 9th yesterday with no problem with same USAA card and continue to buy from ASEDeals.com without any issues! Northern has major issues

I purchased a portable air compressor from Northern. It's the one with the GX 390 Honda engine, 30 gallon tank, 175 PSI compressor. Extremely impressive unit. Works excellent. I have no problem with the product. The problem I have is with the customer service representatives. I had a problem with what is called the unloader valve on the compressor. This valve is responsible for cutting the engine out at the high-pressure and cutting it back in at the low set pressure. They sent me a new one. The pressures were not set correct On the new valve. I called and asked how to adjust it. They told me no adjustment was not necessary. If they told me they would have a liability issue and could not tell me how to adjust it. They had to send me out a new one. The new one was the same way. I called back again and talked with another representative. I told him in order to install this valve a particular portion of it had to be removed for clearance to get the valve screwed in. He told me that was not necessary. Well I consider myself a professional with 40 years experience with pneumatic and hydraulic systems and this is the third valve I have put in on this unit. Again he tells me I'm mistaken. I asked him if he'd like me to send him a photograph or even a video to show him the clearance issue. He bocked and said no. I said fine send me out another valve. No because you disassembled the valve. No I did not disassemble a valve I unscrewed one part of it. Absolutely not a disassembly, similar to taking the oil filter off of your automobile. I marked the part meticulously so it will go on exactly as it came off. Pretty strange that both valves kicked out at the same exact incorrect PSI? Conversation ended with him saying I'm on my own nothing he can do if I want to bring it to a service center I could feel free to do so at my own expense. Compressor has less than 50 hours on it. I was a northern fan as I have plenty of their products including two generators, one 3000 psi pressure washer and 175 PSI air compressor. Never again. I ended up adjusting the valve myself with success. No thanks to the Northern Tool service department.

Northern Tool Henrico on Broad Street Richmond VA: I bought a General Inverter Generator online from Generac. Bought withing year never opened until i lost power. It was rainy and very humid but followed the directions and it would not start so I called Generac 800 and they had me do the same several times. Never said may be flooded just told me to bring it into Northern Tool... they charged me 40 and DID NOTHING BUT START IT first try. Since Generac had me try several times it likely flooded But Northern would not budge on the 40 fee said flooded is not covered by warranty and although they did nothing but start it and even after I called they refused to budge. Told him i wanted speak to supervisor and he hemmed and hawed and then said it takes time to write it up so I told him i will just write a review everywhere i can and that they( Northern Tool) has POOR CUSTOMER SERVICE. He said it takes time to write these things up. My guess is he spend 5 minutes at most so that's $480.00 hour SOUNDS LIKE A RIP OFF for doing nothing

Whatever you do DO NOT BUY A GENERATOR from this company. Last week my brand new $1800 ******* watt generator blew up and caused my house to catch fire. The fire investigator said the fire was caused because of a gas leak in the carburetor.

When I went outside at 1am to add gas to the generator there was already a fire inside the generator. When we went to turn it off... it backfired multiple times causing the generator to catch even more on fire.

My boyfriend and I tried fighting the flames that grew over 20 feet high and caught my roof on fire. My boyfriend was able to contain the flames on our roof using the hose. Thank God because the fire marshal said less than 5 more minutes more and my entire roof would have been in flames.

We've tried reaching out to this company to pay for the damages before taking legal action and have had no luck. My brand new house was almost burned down, my car has $4000 in damages (the flames were so hot it bubbled my car windshield), my boyfriend's car has damages, and we were not reimbursed for the generator we bought for $1800 days before my house almost burnt down!

I am thanking God we are okay because if we hadn't gone outside at 1am I would have been inside with my boyfriend and pets with the shutters still up and this would have been a different outcome (since the generator was already on fire when i went outside!).

This was the scariest moment of my life thus far and in a matter of minutes my house was on fire. I have a family friend who is a lawyer who will take the case, but he thought we should reach out Northerntool Tools & Equipment Shop to see if the company would do the right thing and take care of the damages. Guess this company doesn't care and I was told to send in the part that malfunctioned... the entire generator is fried!

Lesson learned. Thank you northern tool for almost burning my house down, burning my cars, and by almost killing me and my family by selling me a BRAND NEW MODEL AND GENERATOR.

Please share to save someone from buying this brand.

I will never buy from Northern Tool again. They are totally incompetent and have absolutely no interest in solving the customer's problem, even when it is caused by them.

Save your money and shop elsewhere.

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I bought some items from Northern Tool through two orders placed in response to an email marketing message notifying me of a sale they were having.

The suggested delivery dates came and went so I emailed customer "care" asking if there was a revised delivery date.

Rather than just admitting that they'd overlooked my order, I was told that they had just cancelled my order. When I challenged why they had done this rather than just fulfill it they said that there was a problem with the delivery address.

I send them a screenshot of the order as placed showing that there was no error with the delivery address.

Customer "care" then changed their story do a different fictitious excuse - now it was allegedly due problem with my payment. Again I sent a screen shot showing the transaction as having been approved by PayPal with the funds still sitting available for them to complete the transaction.

Now the customer "care" excuse changed to that they couldn't see the status on their screens so there would not help me further and I would need to re-do the order.

I asked if Northern Tool would honor the sale pricing as the error was clearly on their side. Customer "care"s response that it was my problem that they had messed up my orders and that I would need to re-purchase my items at the non-sale price. Despite several messages suggesting that in the circumstances it would be reasonable to ask that they take my order on the original terms, they flatly refused to do this. Their position was that the cost of their mistake was going to be my responsibility.

I told them that they had lost a customer for life and that I had no interest in doing business with them.

These people simply don't care about the buyer and just invent bogus reasons for their own incompetence.

It would have been simple matter just to admit that there had been a glitch and that they'd get things back on track and I would have been perfectly happy.

But their approach to taking care of the customer is to blame the buyer for their incompetence and expect the consumer to cover the cost of their mistakes.

You would be well advised to AVOID this company and shop somewhere that handles service issues professionally, and which does not invent false excuses for their own inadequacies.