Northern Tool + Equipment

I ordered an aerator from Northern Tool that was supposed to arrive by Jun 6-9. It was delivered yesterday, July 13! Here's the best part, it was shipped on June 25. It took the trucking company YRC 2 and half weeks to deliver it. I called Northern Tool about 4 or 5 times. Customer service was very nice but incredibly ineffective. Didn't return a promised phone call once though. And lastly, I found the aerator on Amazon after the fact for $120.00 cheaper based on selling price and shipping cost. UGH! I won't ever buy from them again.

I was upset when Northern tool tried to charge me lift-gate service after I had purchased a $4K zero-turn riding lawn mower that advertised "free shipping to residential". Personally, I don't know anyone who happens to own a fork lift at their residence. Between fighting them to remove that charge and bird-dogging why my product arrived 3 weeks after their ETA, I spent over 5 hours on-hold on their customer service phone calls. For the "inconvenience" they caused me, they gave me a $100 gift card. While that may seem nice, it hardly covers the 5 hours of my time they wasted and the two times it costs to hire someone to mow my lawn. The lawn mower has a 60" cutting deck, so you would think Northern Tool would realize that my lawn is probably big enough that it costs well over $200, just once! I do not intend to buy from Northern Tool online again, unless their product is at least $500 cheaper than the closest competitor.

Placed an order for a set of power tools, got the order confirmation email and have waited a week and still haven't gotten another email to state that the item has shipped. Called customer service to only sit on hold for 30 minutes before a representative tells me "it should ship today" I asked how he knew that and all he could tell me is that "we're just behind on orders, it's processing and should be shipped out today" the item was supposed to arrive today and hasn't even shipped. If the company is behind and/or having delays they shouldn't guarantee 4-6 day shipping!

Do not shop with Northern Tool, especially any type or promotion. They'll send you the part you pay for then never send you & cancel the promotional item. Complete bait n' switch & false advertising. They will not send you any notification of this nor make it right (even though they have said promotional item in stock). Per their words "we have a right to make a mistake as a company" and that this happens all the time. Just in this particular case this same thing was done to thousands of customers with no resulution and most still waiting for something that will never come. Don't trust them!

Northern Tool has Mediclean in stock for $137.00 which is priced at 4 times the regular retail price found any place else. I called them and specifically asked if this price was for a case or a single bottle, and they confirmed it being for a single bottle. This country is scrambling for assistance and Northern Tool is seeing to it that the can screw over anybody for the sake of getting their money. I will NEVER do business with scum like Northern Tool. They get zero stars from me.