I ordered a $1500 compressor and they had sent it out to the wrong address and no one wants to help they all say different stories every single different representative that you talk to. Terrible place to do business with first and last time ever buying from them
After years of shopping and saying no to their credit card scam, today I had time for it. I applied for their card after hearing their spill for it.
I am a business owner with multiple commercial accounts and 0 outstanding debt except what I incur from monthly operational expenses. A very high credit score as well.
Well, let me say that you can forget about being approved for the card. It's a scam to collect your personal information. Hopefully, a class action suit is in their future.
I had placed 2 orders for the same item, both orders haven't been deliver cause they can not give the package to FedEx or change and use their own UPS service.
This people are a clowns, they have been reported for losses up to $15,000 for their customers. If you can, avoid using this company
They took the amount of my order out TWICE, and now my account is overdrawn. They said its their policy and said they'd put back in my account in two to three days, but they haven't yet! Do yourself a big favor and shop somewhere else.
This company along with Amazon danced their way out of my attempt to return a whole house fan that was delivered to me looking like it was in a train wreck. I will avoid this company at all cost.
I'm not surprised at all at how many bad reviews there are for this company.
Had our companies power washer for over two months without results. Had to send general manager of our company to the store to get any king of results. As of right now our company will not spend another dime with this company. Northern Tool doesn't place any valve on customer service and it shows. A pitiful bunch to say the least.
Eduardo takes pride in his job. He knew exactly where everything was and advice on use of equipment. It's obvious he cares for good quality customer service. This occurred at the Goliad road location in San Antonio tx. Five star service
Rude workers (Alexandria) at the north midland, tx so. I'm a paying customer. There's no reason for the snotty attitude just cuz your pregnant and your hormones change. If you don't want to be there than leave!
As a first time purchaser I am disappointed with the way Northern Tool was indifferent to my problem.
I ordered Milwaukee M18 Fuel 1/2" impact driver set with two batteries, plastic sleeve and impact socket set. Purchase was made on Dec 2nd, they debited funds from my card on Dec 4th.
FedEx to date has not delivered my package, only solution Northern could advise was to continue waiting (already did so for a week plus).
PayPal dispute filed, if they cared about customer satisfaction they would have shipped a replacement order and put stop on the other one with FedEx.
Instead they would rather earn interest with my money and provide nothing for it.
They lost my future business period.
I ordered an aerator from Northern Tool that was supposed to arrive by Jun 6-9. It was delivered yesterday, July 13! Here's the best part, it was shipped on June 25. It took the trucking company YRC 2 and half weeks to deliver it. I called Northern Tool about 4 or 5 times. Customer service was very nice but incredibly ineffective. Didn't return a promised phone call once though. And lastly, I found the aerator on Amazon after the fact for $120.00 cheaper based on selling price and shipping cost. UGH! I won't ever buy from them again.
Overview
Northern Tool + Equipment has a rating of 1.2 stars from 272 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Northern Tool + Equipment most frequently mention customer service, credit card and business days. Northern Tool + Equipment ranks 291st among Tools sites.
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- West Burnsville, Minnesota, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members